Customer Reviews for U-Haul Moving & Storage at Edgewood Ave

4,540 reviews

1651 W Edgewood Ave   Jacksonville, FL 32208
(W Of Lem Turner)

(904) 764-2516

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(904) 764-2516

1651 W Edgewood Ave
Jacksonville, FL 32208
(W Of Lem Turner)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kasheema M. 
Rating:
5.0

A great experience

CLINTON P.  |  First Impressions 
Rating:
5.0

Nice people

TANYA E. 
Rating:
5.0

Excellent customer service with the office on Edgewood Avenue, Jacksonville Florida!! Manager Mr. Cedrick and Ms. Stephanie were the absolute best!!

Toawana B. 
Rating:
5.0

Nothing u guys are perfect

Deshawn L. 
Rating:
5.0

Customer did not leave a comment.

JASMINE J. 
Rating:
5.0

Customer did not leave a comment.

Tobert R. 
Rating:
4.0

Customer did not leave a comment.

Teresa H. 
Rating:
4.0

Customer did not leave a comment.

timothy J. 
Rating:
5.0

Customer did not leave a comment.

Jess D. 
Rating:
5.0

Customer did not leave a comment.

katrina P. 
Rating:
5.0

The manager at the Edgewood Avenue location went over and beyond to make sure I was happy the entire time I was there I was very happy with the storage unit as well as the property and the management thank you very much for your services get.. LISA SNOW 03/06/2024

Lisa S.  |  Overall Experience 
Rating:
5.0

Need step stools bad I am 66 and rent from y'all quite often Otherwise this location hass always been very nice and patient

DOROTHY B. 
Rating:
5.0

Awsome Team and Great Customer Service. Thank you all, Keyla

keyla R. 
Rating:
5.0

I did a mobile pick up. But they still helped me out.

Jakori D. 
Rating:
5.0

Thanks so much

ERNEST W. 
Rating:
4.0

Customer did not leave a comment.

Vicky D. 
Rating:
5.0

I had an issue with accessing my unit last night but the manager helped me out with the situation and compensated me thank you

GWENDOLYN M.  |  Overall Experience 
Rating:
3.0

On the weekends you need to have somebody in the office at all times. There was a line yesterday waiting and they were all out on the lot.

Teresa H. 
Rating:
5.0

Customer did not leave a comment.

Dianeshia W. 
Rating:
5.0

I moved out on February 1st I had two units there unit 1101 and unit 2061 and I moved out on the same day and I come to the office to tell them that I was out and they said okay

Cherry W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antwain H.  |  Overall Experience 
Rating:
2.0

The many times I've been into this location, the front desk worker seems angry or annoyed all the time.

Keisha M. 
Rating:
5.0

Customer did not leave a comment.

Janyce J. 
Rating:
1.0

employees that want to work

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

Katina W. 
Rating:
5.0

Customer did not leave a comment.

Christine L. 
Rating:
5.0

Customer did not leave a comment.

Jonas M. 
Rating:
2.0

I could never get in my storage. When I wanted to move out, it was always a truck. Blocking it that's broke down. I couldn't get in my storage.i moved out in January and the sending me a bill for February

Jamie R.  |  Overall Experience 
Rating:
1.0

I was charged for gas when the gas tank was filled to designated spot as requested by uhaul

Ravindra A. 
Rating:
5.0

Customer did not leave a comment.

Phillip F. 
Rating:
5.0

Excellent service and nice and clean. Very friendly and Excellent customer service.

Whitney D.  |  First Impressions 
Rating:
4.0

Truck had check engine light, rear cargo light did not work at all, headlight aim so bad that headlamps were almost useless. As for the location, friendly staff, truck was clean, facility was clean and well stocked. Only issues were with the truck. The people and processes were great!

Christopher E. 
Rating:
1.0

Customer did not leave a comment.

Zebulun J. 
Rating:
5.0

My experience was smooth and very well, kept clean...no bad experience to tell... the manager was professional and a very good listener and will work out your situation if u have one...

LATONYA M.  |  Overall Experience 
Rating:
5.0

Very east drop off. No complaints!

Ronald Z. 
Rating:
1.0

Moved from home no roaches and rats. Didn't know uhaul has wood rats and big roaches. All of my clothes new and worn,shoes new and worn.designer bags new and worn, new expensive towels,comforter sets, curtains , Samsung black stainless steel fridge with door in door and ice maker ruined, kitchen aid mixer,Kirby vacuum with carpet cleaner and other items all damaged and ruined with rat and roaches. Took pictures of holes in wall and dead rats. Insurance claim denied

andrea m.  |  Overall Experience 
Rating:
5.0

Had to wait .but I did because I deal with uhaul and I rather get uhaul product first and far most only.

Sabrina J. 
Rating:
5.0

Customer did not leave a comment.

Brick D. 
Rating:
4.0

Have more employees who check customers out. The check out process is kind of lengthy and when only one employee is working a lot of business walks back out of the door.

ONTAVUS T. 
Rating:
5.0

Customer did not leave a comment.

Lakendra E. 
Rating:
1.0

Better customer service. To be more concern on helping the customer than smoking cigarettes.

Dianah C. 
Rating:
5.0

I have already recommend another friend to U-Haul service I have no issues nice personality and help me very well

Brenda W.  |  First Impressions 
Rating:
5.0

I was extremely impressed with the gentleman that was working the store that morning. It was somewhat busy, the computer was acting up, the truck I reserved was not available. But he kept calm, remained friendly and helpful and was able to find a comparable truck for me without sending me to another location. Uhaul would be proud of how he represents the company. He is the sole reason I will be a return customer.

Petra T. 
Rating:
5.0

The staff was AWESOME!!!! CEDRIC THE MANAGER IS EXTREMELY AWESOME!!! HELPFUL AND KIND. Customer Service Rep Shelita is ALL OF THE ABOVE ALSO!!!! KUDOS TO EDGEWOOD AND LEM TURNER LOCATION JACKSONVILLE FL

WANDA R.  |  Overall Experience 
Rating:
5.0

Thank you for everything. Staff was amazing

RONNIE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin N.  |  First Impressions 
Rating:
2.0

The gas tank cap was gone it was hard to keep control of truck

Paula M. 
Rating:
5.0

The manager was excellent with attitude, willingness to help, and going above and beyond. Thank you

Winifred D.  |  Overall Experience 
Rating:
1.0

I had went there the day before that evening and the lady was rude talking about the general manager and talking about that they could not take cash because the general manager had shut it down because he thinking his employees then cash which that wasn't my business but she sat there and talked about the general manager so much that I changed my mind and told her I come back the next day.

Daphne T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STACEY H. 
Rating:
1.0

I tried to return my trailer rental at this location and the staff refused to do so. They continued to give me paperwork from other customers and paperwork regarding my reservation that I had, all were not a receipt. THEY KEPT HANDING ME PAPERWORK THAT WAS NOT MY RECEIPT AND SAYING IT WAS MY RECEIPT. Absolutely insane experience. Staff kept ignoring me and walking away from me. I'm pretty sure they were all on pills or drunk. Awful surreal experience. I eventually just returned the trailer with the app and left but holy crap. Hands down the worst and strangest customer service experience I have ever had where the staff seemed to literally have no idea how to do their jobs or just flat out refused to give me service for a basic transaction. Wow. Do better U-Haul.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

harris L. 
Rating:
1.0

There was a roach problem

Akua A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andre R. 
Rating:
4.0

Customer did not leave a comment.

Veronica S. 
Rating:
1.0

truck broke down 15 minutes after we drove off the lot. it took 2 hours for the mechanic to get truck back working. he had to for the delivery of the alternator ad than change it out. which was a huge inconvenience.

Joseph G. 
Rating:
1.0

Did not respect my privacy like requested and still tried to charge me after removal and sent to address I requested them not to could have caused my family great harm .

jennifer a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERSHANA H. 
Rating:
5.0

Cedric always go above and beyond to provide great customer support

Laura R. 
Rating:
3.0

Customer did not leave a comment.

TERESA H. 
Rating:
5.0

Great customer service, excellent communication and top notch equipmemt. Of course I would recommend Uhaul to anyone at anytime. Thanks again for a job well done!

DAVID J. 
Rating:
4.0

Very helpful when turning equipment.

HENRY S. 
Rating:
5.0

Derick, and Alexis were extremely nice, and made my visit easy.

Davina G. 
Rating:
1.0

1# The truck was not gas up and ready for pick up 2# The truck was not clean and ready when I got there to pick up. #3 The back tail lights had a shortage in the lights I couldn't use truck after dark. 4# Bad service , poor service!

Sheigeko Y. 
Rating:
1.0

I will never use that u-haul location again.... At this point I want my money back...Now for the location at W Ashley in Jacksonville, FL ... The customer service was awesome and Mr. Brian made sure my experience was great... With that being said I would use the U-haul company again, just not the one on Edgewood!

Charity M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

joclyn N. 
Rating:
5.0

Customer did not leave a comment.

Charlene H.  |  First Impressions 
Rating:
5.0

I would just like to say that the gentleman in the office on Edgewood where we rented our storage room was so very helpful so very nice and I could tell when I call that that man is so busy he can barely keep up but he's always very very polite very very nice and he always follows through with everything he says he's going to do because when you hang up you kind of think yeah he probably won't get to that but he does and he gets it done and he does exactly what he says he's going to do and you have what you need in a very short time thank you to that man I don't know his name Edgewood avenue Jacksonville Florida that's the location

Lisa S.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Jessica H. 
Rating:
5.0

Well they didn't check me in ..I called to ask a question to the main office and they seen I wasn't checked in .... I'm glad I called but it seems I been charged another 150.00 I need to look into this

Robert L. 
Rating:
4.0

Customer did not leave a comment.

Pablo P. 
Rating:
5.0

Customer did not leave a comment.

derrick E.  |  Overall Experience 
Rating:
5.0

Very kind, friendly and accommodating staff. The truck was clean.

Tatia O. 
Rating:
5.0

Staff were both friendly and professional. I only lease trucks at this location. Thanks.

Henry M. 
Rating:
5.0

Customer did not leave a comment.

CASIMIR C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Horace G. 
Rating:
5.0

The manager has excellent customer service and will recommend this location to anyone

natasha M. 
Rating:
5.0

Customer did not leave a comment.

Antwain H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cedric P. 
Rating:
4.0

I would give a Excellent but the guy told me to go back home and get my phone so I was heated. When I came back he was gone and the next person she did excellent job to help me out and check back in

Theodore R. 
Rating:
4.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Rodney J. 
Rating:
5.0

Customer did not leave a comment.

Kimberly B. 
Rating:
5.0

Location great

Linda E. 
Rating:
5.0

Customer did not leave a comment.

Lauren P. 
Rating:
5.0

Good

Gregory D. 
Rating:
5.0

nothing, cedric at the edgewood ave. location in jacksonville,is very ,very efficient, it was a pleasure dealing with him

GLEN R. 
Rating:
5.0

Customer did not leave a comment.

tunisia J. 
Rating:
3.0

Customer did not leave a comment.

Nashawn L. 
Rating:
5.0

Customer did not leave a comment.

Brittney M.  |  Overall Experience 
Rating:
4.0

I didn't like the fact that this location was not allowed to have pickup trucks or vans which is what I really needed they did accommodate me with the small truck but that was still more than I needed.

Cheryl R. 
Rating:
4.0

Inside the trailer of the uhaul had a very bad smell the truck had no gas when I picked it up the truck seems as though it needs to be serviced the driver door you have to slam it to close.

Lakisha W. 
Rating:
5.0

Excellent service. Vehicle was nice and seemed new.

Brooks G. 
Rating:
4.0

Customer did not leave a comment.

Tony M. 
Rating:
5.0

Customer did not leave a comment.

Dzianis C. 
Rating:
1.0

My furniture was ruined by rats!!!!! It’s appalling that my furniture was sold for $99 when I paid well over $5000 for it. I was lied to in the beginning about getting a climate controlled unit and I had to settle for an outside unit. The staff did not care one way or another about my concerns when it was first brought to staff’s attention about rats crawling around my furniture. How do I know….I saw one live and in person. The store manager is never available. This was a horrible experience!!!! I was pregnant at the time my furniture went into storage…July 2022. My child was not going use rodent infested furniture especially when diseases lurk from rodents. When it comes to empathizing with the customer, Cedrick is the ultimate worst!!!!!! I’m still waiting on a call from him about the letters I kept receiving about me being in default when I filed a claim sent pictures and only received $1000 for my furniture. I am utterly disgusted about the lack of communication and professionalism I received from UHAUL. Knowing I have to start completely over has really upset me!!! I will make it publicly known not to ever trust UHAUL with your possessions.

KENYA R.  |  Overall Experience 
Rating:
5.0

Everything was great and timely I did want a smaller truck which wasn't available at the time but it worked out okay thanks to the friendly attendant God bless

`Anson T. 
Rating:
3.0

Customer did not leave a comment.

BRUCE W. 
Rating:
5.0

Customer did not leave a comment.

steven S. 
Rating:
5.0

Customer did not leave a comment.

Kimika W. 
Rating:
5.0

Customer did not leave a comment.

Toshiba S.  |  Overall Experience 
Rating:
5.0

Great service. No wait!

Kenneth H. 
Rating:
5.0

Front desk was great.

allan M. 
Rating:
1.0

Customer service it's a mess

MICHAEL B. 
Rating:
5.0

The staff is SUPER. ONLY PLACE I RENT🙂

natacha M. 
Rating:
5.0

Customer did not leave a comment.

demetria B. 
Rating:
3.0

I suggest customer service training for the gentleman that opens your location. He lacked connectivity with customers. The female was very pleasant and showed some customer service skills.

TELISSA A. 
Rating:
5.0

Can't remember hername but the person that helped me that day was very helpful (12pm 10/22).

Shayla S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly D. 
Rating:
3.0

Customer did not leave a comment.

Noel P. 
Rating:
4.0

Customer did not leave a comment.

Rolando C. 
Rating:
5.0

Customer did not leave a comment.

Racardi L. 
Rating:
5.0

Awesome service

EDWARD S. 
Rating:
3.0

Customer did not leave a comment.

sadie W. 
Rating:
5.0

Customer did not leave a comment.

Dorothy L. 
Rating:
5.0

Customer did not leave a comment.

Kirk F. 
Rating:
2.0

We told the clerk four times clearly that we didn't want insurance and she still added it. Also emailed about my ten dollar coupon I wanted to apply to this rental and never got a response at all.

Joe K. 
Rating:
4.0

Customer did not leave a comment.

Jeremiah R.  |  Overall Experience 
Rating:
4.0

Truck was stinky but no other complaint .

Rahsheda A. 
Rating:
5.0

The woman who helped me went above and beyond for me! I would definitely recommend to a friend! 😊

Leslie G. 
Rating:
5.0

All good

James M. 
Rating:
5.0

Cedric was excellent and cares about his customers and their satisfaction.

Michelle H. 
Rating:
5.0

The owner Cedric was so friendly, polite and gracious.

keisha C. 
Rating:
1.0

The GM was rude and extremely condescending. He didn't explain the process or any of the documents that he had us sign. I would not recommend this place to anyone!!

Eboney G. 
Rating:
4.0

Customer did not leave a comment.

ericka s.  |  Overall Experience 
Rating:
2.0

I rented many other Uhaul location but this one was different. Person who works at the counter doesn't have any idea about customer service.He was talking to like we are in the hood He acted like he owned the location, rude. I believe this was a uhaul cooperate location. I didn't feel comfortable he was taking pics of me with his cell phone and my ID, credit card. Basically all my personal information all over the place. if something happens to my person information such as any Identity fraud l will sue this place for sure.

Ercan C. 
Rating:
5.0

I love the way management jumps right in!

Elaina R. 
Rating:
5.0

Customer did not leave a comment.

nita d.  |  First Impressions 
Rating:
5.0

They made the experience a very pleasant and convenient one.

MICHAEL H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kheri c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kinda S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnetta H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHERLYN B.  |  First Impressions 
Rating:
3.0

The space is small price is somewhat high for som sizes

SHARANDA B.  |  Overall Experience 
Rating:
5.0

The workers very professional and knowledgable of u-haul, Super polite. She went above and beyond to assist me with my Unit.

dennise c.  |  First Impressions 
Rating:
4.0

Everyone at this facility was so helpful and friendly. Took care of us in a timely manner and was helpful when we forgot OUR info to the storage. Everyone made us feel welcome and we had a few laughs along the way! No issues and no problems!

Jeremy Y.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cynthia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tressie w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tanya r.  |  First Impressions 
Rating:
5.0

Cedric the manager was awesome .

KRISTI J.  |  First Impressions 
Rating:
5.0

Miss Bunny was very considerate of my needs. I couldn't make it to the facility due to my disability. She called me and got me squared away. I totally appreciate that.

Leslie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHARANDA B.  |  First Impressions 
Rating:
5.0

Staff and management was very helpful and informative. They were polite and gave great suggestions to accommodate my needs at a great rate…

Permiria W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adannis H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHAKAKHAN J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Khadija A.  |  Overall Experience 
Rating:
4.0

They canceled my first reservation for a unit on the first floor and I moved from MI. That was an inconvenience.

Mekeya M.  |  First Impressions 
Rating:
4.0

Excellent service , love the 24hr access and security

CONSUELLA W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bobby C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherman V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

constance r.  |  First Impressions 
Rating:
1.0

Rst dropping all over furniture

Celestine G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jennifer O.  |  Overall Experience 
Rating:
1.0

I went to get a table out of my storage only to find mice/rats crawling around my furniture. I was in shock! I closed my unit and went to the office to complain and to get the manager and corporates number. The staff that was working had no regard. She didn't acknowledge me when I came in the door. So I stood there and I finally asked if she was busy. She looked around then signaled for me to come to the desk. I explained to her what was going on and told her I needed the manager and corporate's number. She didn't give me anything. Instead told me to get corporate's number offline. As for the manager, I saw there were business cards on the desk so I picked one up and asked her was this the manager. She said yes. I called the manager....LACK OF EMPATHY!!!!!! I found corporate's number off line and called to complain. Moving to yesterday....I went back to the storage to see if I could get the animals on camera. NO NEED!!!! THERE WERE DROPPINGS EVERYWHERE!!!!!!!! MY FURNITURE IS RUINED!!!!!!! OVER $5000 GONE DOWN THE DRAIN! I HAVE NO BED, NO COUCH, MY CHILD HAS NO FURNITURE ONLY A CRIB IN MY OTHER STORAGE. I filed a claim and attached the pictures. I paid over $200 monthly since July just to end up salvaging my hard earned money. The claims department contacted me today and only offered me $1000 because that's the insurance that was offered to me. I didn't know where were levels of insurance...I would have gotten more had I known there were different levels! UGHHHHHHHHHHHHHHHHHHHHHHH not to mention when I reserved the unit, I reserved a climate controlled and the 10x15x10 only to get a smaller unit on the outside because what I wanted was unavailable....so why was I able to reserve a climate controlled unit then?????? ANDDDDDD there was a different general manager only 6 months ago. I WAS PAYING $200.50 A MONTH FOR MY PROPERTY TO BE PROTECTED. IT WASN'T....SO NOW WHAT? ONLY $1000 BACK FOR MY FURNITURE AND I DIDN'T KNOW THERE WERE LEVELS OF INSURANCE.....I LITERALLY BROKE DOWN IN FRONT OF THE GENERAL MANAGER YESTERDAY BECAUSE THAT'S MONEY WASTED!!! I am a single parent and I moved back in with my parents for help until I could move back out on my own with the first child....not knowing I would have to start completely over! I am furious!!!!!!!!! I can't take that furniture anywhere with a baby!!! There are diseases that are carried with rodents! So upset! 1651 EDGEWOOD AVE W UNIT 1090

KENYA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adannis H.  |  First Impressions 
Rating:
5.0

Great Management handled all our needs.

Elaine S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Precious J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pedro R.  |  Overall Experience 
Rating:
4.0

Just annoying when you check out the facility and you keep calling you and texting you about a story if you do not have any more there they need to keep better records

Kimberley R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAROSE L.  |  Overall Experience 
Rating:
5.0

Friendly and extra helpful... was in and out in about 10 minutes! Keep up the work guys and ladies.

Dilan W.  |  First Impressions 
Rating:
4.0

Continue to provide healthy customer service, that's come with hiring the right people who wish to do a good job representing the company

dwight p.  |  First Impressions 
Rating:
3.0

I was in the faculties for 10 days and rats ruined some of my items. No food was stored there but the rats ate through some of my plastic bags that were in boxes. Of course ate through the boxes. Urinated on a box of important papers that were completely ruined. Had to get rid of the entire box and contents.

Bernice A.  |  Overall Experience 
Rating:
5.0

The staff is very attentive to the customer needs professional and friendly awesome group if people.

Debra R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sherman V.  |  First Impressions 
Rating:
5.0

Friendly staff never short staffed great team great location

JOylyn F.  |  Overall Experience 
Rating:
5.0

Marvin. Tony and guys were very helpful.

Ortega T.  |  First Impressions 
Rating:
5.0

Everyone was very professional and great customer service.

SHARON M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nikeera w.  |  First Impressions 
Rating:
3.0

Keep up the good

pranda o.  |  First Impressions 
Rating:
5.0

Keep Hope ALive for those Dinners ( just a joke between customer and employee.

CAROLYN J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samira A.  |  Overall Experience 
Rating:
2.0

The price was going up on unit.

Joannar W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

wallace s.  |  First Impressions 
Rating:
5.0

Manager Marvin McGraw and staff were very helpful and pleasant. Excellent Service

Yolanda C.  |  First Impressions 
Rating:
5.0

I have been dealing with this U-Haul facility for years and everyone has always been very helpful, very knowledgeable. A big thank you to everyone there for always making my visit, my experience so pleasant !

DANETTE W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RAWAD A.  |  Overall Experience 
Rating:
2.0

I had rat droppings all over my furniture, and I they telling me I can’t receive any of my payments back. This is unacceptable. I will never recommend this storage.

Dominic A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathartis M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARLETTA R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

james w.  |  Overall Experience 
Rating:
5.0

Good experience in the past years.

jasmine H.  |  First Impressions 
Rating:
4.0

Anthony K was very professional, patient and helpful. He made sure that all our questions were answered.

Felicia C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

donna w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paris t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle C.  |  First Impressions 
Rating:
4.0

Great experience altogether. The only thing I didn’t like was that I reserved one type of storage unit only to find out I wasn’t able to get the one I’d agreed to and had to go for with a more expensive option that was also outdoors.

Marcus B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorelle A.  |  Overall Experience 
Rating:
5.0

Your staff did a wonderful job

Wandella D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSEPH C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine B.  |  First Impressions 
Rating:
4.0

Ramps should be installed at entry ways to storage for easy access instead of a step

Keisha B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joseph D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yolanda A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

passhion w.  |  Overall Experience 
Rating:
5.0

The customer service was exceptional even though they were short staffed. I will gladly use the again.

VALERIE D.  |  First Impressions 
Rating:
5.0

the best staff.

RONNIE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lewis B.  |  Overall Experience 
Rating:
5.0

The staff was wonderful

VONCEIL B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Ivonna H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tierra W.  |  Online Move In 
Rating:
5.0

Hi General Manager Ms.Karen very professional caring beyond measure Happy Thanksgiving to All

betsy y.  |  Overall Experience 
Rating:
5.0

The staff at this location is always the best in helping and customer service is outstanding it is very much family oriented and don’t rush money out your pocket they take time and concern to make shure you get what is needed before paying clean rental and storage

Joseph D.  |  First Impressions 
Rating:
3.0

The staff was very friendly and helpful. The problem was mice. Their were mice droppings in a lot of my boxes and a dead mouse in one of them

Sheila D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lacora h.  |  First Impressions 
Rating:
5.0

Ms. Belinda and Ms. Karen are the best.

DANIELLE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felecia G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shymia J.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Preshus F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lewis B.  |  First Impressions 
Rating:
3.0

Rate increase to high. It increased twice since my original rental

BETTYE B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

tijuana k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

benjamin c.  |  Overall Experience 
Rating:
5.0

However, Trucks parked inside the storage lanes was burdensome. Couple of times I to ask people inside storage facility to come out and move their car to open a pathway out due to Uhaul trucks being parked inside the storage road lanes.

Henry S.  |  Overall Experience 
Rating:
3.0

N)A

Rashad M.  |  First Impressions 
Rating:
5.0

The manager, (can't remember her name), was always friendly and went out of her way to assist you with your need. Her customer service was outstanding when this quality is no longer seen in the service environment

CAROL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maurice s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERALDINE B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chanell B.  |  First Impressions 
Rating:
5.0

I have used Uhall before, and would have no reservations about using them in the future

deborah r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Celestine G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

robert w.  |  Overall Experience 
Rating:
5.0

Karen the store manager she's a sweet person and was very helpful to me .THANK YOU

SABRINA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rajah W.  |  First Impressions 
Rating:
5.0

Very pleasant customer service Karen was very outstanding...

regina g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor E.  |  Overall Experience 
Rating:
5.0

thank you

gwendlyn s.  |  Overall Experience 
Rating:
1.0

Horrible

Julia J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shardae j.  |  Overall Experience 
Rating:
5.0

The manager was the best that I've seen in U-Haul Miss Karen did everything she could to help that's why I remember her name

EDWARD W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mitzianne w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wanda m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALBERT F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felecia G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

regina g.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Dustin R.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Dustin R.  |  First Impressions 
Rating:
5.0

Awesome manager/assistant manager!!!

PAMELA W.  |  Overall Experience 
Rating:
5.0

Very professional

Dana P.  |  Overall Experience 
Rating:
1.0

The reason i rate you poor- Customer service was poor. Due to the facts that your business was in the wrong and did not want to take responsibility for your action. Manager was rude and not professional. Even though this unit did not satisfied me as a customer. I will not do business with this store no more.

HELEN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antoneia G.  |  First Impressions 
Rating:
4.0

Costs are more than most other storage units....

Randall J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Chvon M.  |  First Impressions 
Rating:
2.0

They had trucks covering my unit making so I was unable to access it when I needed it. I t was very inconvenient.

Archttrea L.  |  Overall Experience 
Rating:
4.0

Employees at the u-haul location I attended were great. What I observed while waiting to receive service, is THE TEAM WORK! They were multitasking assisting customers and each other. Very pleasant to observe. GREAT CREW! Keena Ferguson

Keena F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARIA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dian m.  |  Overall Experience 
Rating:
3.0

Climate controlled yet all my things were molded I would recommend you but will tell them about the mold ever thing else was good

alvin w.  |  Overall Experience 
Rating:
1.0

Nobody checked the unit before renting it out to me, the unit ceiling leaked and ruined my belongings the unit was dirty they have bugs and the staff will try to talk to your if you don't know how water works because their unit failed and they failed to do their jobs absolutely worst experience ever

tabitha s.  |  Overall Experience 
Rating:
5.0

The service I received was excellent. I had no issues. If storage was needed again, I would not hesitate to use UHaul. Loved the climate control and convenience of getting to a 2nd floor room. Thanks

Carol A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

takebia Dayvonne F.  |  Overall Experience 
Rating:
1.0

Y'all took my money after I moved out two days before I was to pay again. I called up there thought I closed my account out but come to find out y'all charged my card anyway. I called up there twice and made an appearance and I don't have the money you guys took out yet. Im very upset and frustrated with your service and 9 times out of 10 I will never use your service again. And I will let all my friends and family know how disrespectful u guys are.

Kamal M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

quiana P.  |  Overall Experience 
Rating:
5.0

The staff you have at the uhaul & Stoarage was fantastic was always helpful to me n my family they definitely went above n beyond for my experience n definitely deserve a raise

sophia f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teresa a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roland b.  |  Overall Experience 
Rating:
5.0

Everyone is friendly and always address my concern quick and fast as if am the only customer!

tyshecia s.  |  First Impressions 
Rating:
2.0

card access system failed to work.. long lines...

Matthew D.  |  Online Move In 
Rating:
1.0

After I paid for the month of June, the staff decided to cut my lock off and rent the unit out to another customer, so when I came to check my unit there was a new lock on it and I no longer had access. Luckily my unit was empty at the time, but I no longer have my unit (which I pre-paid for) and my $12 lock that I paid for is also gone. The staff member at the desk only told me that my name was no longer on the unit and she didn’t know why.

Nigel P.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful for the beginning to the end with ms.dee

scheronda h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael R.  |  Overall Experience 
Rating:
5.0

You all are wonderful. Thank you so much for assisting me above and beyond. GOD Bless

sandra r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trenitka W.  |  First Impressions 
Rating:
5.0

Very professional and courteous

Dereck C.  |  Overall Experience 
Rating:
5.0

Very nice employee's

john a.  |  Overall Experience 
Rating:
5.0

I just love doing business with your companies my god blessed everyone.

wayne j.  |  Overall Experience 
Rating:
1.0

I had my unit for almost 3 years. All of my things were damaged....furniture, clothing, etc. I rented an interior climate controlled unit. My furniture was dry rotted and mildewed. Rat feces was noted

Robinn W.  |  Overall Experience 
Rating:
5.0

I

julie b.  |  Overall Experience 
Rating:
5.0

My customer service rep was professionally courteous, competent and patient.

Linda H.  |  First Impressions 
Rating:
1.0

Not

BEVERLY P.  |  Overall Experience 
Rating:
5.0

Nice an clean place

albert u.  |  Overall Experience 
Rating:
5.0

Excellent customer service!! Very professional and prompt, both the young man and young woman that waited on me at the Edgewood Ave location.

Lisa O.  |  First Impressions 
Rating:
1.0

Supervisor was very rude nasty and did not help me as I asked helped about the rats being all in my unit and destroying my belongings

jovonda w.  |  Overall Experience 
Rating:
5.0

Very professional, courteous staff. Kaylie was very helpful and friendly. Very clean storage units. Highly recommend!!

ANTHONY R.  |  First Impressions 
Rating:
5.0

Kaylie was great the entire time. Friendly Professional Very imformative. Thanks so much for your service. I'll definitely return at her location 😊

Pamelia S.  |  Overall Experience 
Rating:
5.0

Thank you for the service

Keith M.  |  First Impressions 
Rating:
5.0

I always had a good experience with U-Haul whether I was moving furniture in or out, renting a van or truck. The workers were pleasant and made sure I was completely satisfied. Thank you

Linda N.  |  Overall Experience 
Rating:
5.0

Everything was fine with truck rental except the mileage on truck seem to be fixed where mileage is increased. I was charged 8.81 miles when it should have been 2.5 miles.

frances f.  |  Overall Experience 
Rating:
5.0

Very curious and kind hearted

june j.  |  First Impressions 
Rating:
5.0

Personal was professional and friendly. Eager to assist with service. One factor I would like to see is that customers are told up face access times to storage. Fell you should be able to access 24 hr

frances f.  |  First Impressions 
Rating:
3.0

There was a big whole in the ceiling inside my unit Rats came in destroyed some of my items Manager put big rat traps inside

cassandra g.  |  Overall Experience 
Rating:
3.0

Came in no one was in office... Then power went out was stuck in rain with my daughter and still didnt get a discount or anything for all of the inconvenience staff was nice though

kaliyah m.  |  First Impressions 
Rating:
4.0

Na

Cassandra W.  |  Overall Experience 
Rating:
4.0

Very nice employees

albert u.  |  First Impressions 
Rating:
5.0

The manager Kaley was always awesome!

penelope w.  |  Overall Experience 
Rating:
5.0

Kaylie Miller provided excellent assistance regarding my storage unit. She was highly accomodating and assisted my needed. She went above and beyond. Thank you Kaylie!

Jamilla D.  |  Overall Experience 
Rating:
5.0

Arrangement for a truck rental and storage unit were made in very short notice. Personnel were very kind and efficient.

Geraldine C.  |  First Impressions 
Rating:
5.0

Everything was nice and SMOOTH no problems with anything . Truck clean storage unit and site clean i cant complain thank u

James W.  |  First Impressions 
Rating:
3.0

More staff is needed in the office.The wait time is always too long.

Pamela g.  |  Overall Experience 
Rating:
5.0

My things were store at this facility for 3 years. The staff always worked with me. They put customers first. I love this facility.

TIRZA A.  |  Overall Experience 
Rating:
4.0

Cedrick was always pleasant helpful friendly and knowledgeable. He seems to like his job and genuinely cares about the customers. I was always glad when he was there when I went in to pay my bill.

ANGELA W.  |  Overall Experience 
Rating:
5.0

Thank u my experience what great

lisa W.  |  Overall Experience 
Rating:
1.0

My name is Simone Ruiz and I requested on several occasions for you guys to get my email address off of this Marvin Cherry person. It’s been a year that I’ve been getting emails please STOP. No maore

marvin c.  |  Overall Experience 
Rating:
4.0

N/A

FELICIA C.  |  Overall Experience 
Rating:
5.0

I have no additional comment. The experience was pleasant and l was satisfied with the service l received.

EMMANUEL A.  |  Overall Experience 
Rating:
2.0

Rats were n my storage they never gave me back half of my money back i had to trow away all of my furniture the rat died n my 150dollar rug i thr o w it away too. Will nevet rent from them again

Carmilita H.  |  Overall Experience 
Rating:
5.0

We were in need of service and you were there for us and we will come again if needed thank you

Clifton Wilhelmina J.  |  Reservation 
Rating:
3.0

There should be a security guard on duty.

latoya o.  |  Overall Experience 
Rating:
5.0

The employees at u-haul were very polite and patient they answered all questions and gave great service I loved my experience as a first time customer thank you

keisha a.  |  Reservation 
Rating:
1.0

My items ended up having mold had to throw a lot away lots of spiders and roach excrements....sometimes the manager was rude When asked certain questions

Domonique A.  |  Overall Experience 
Rating:
2.0

When I no longer needed the unit I was advise that they could not retro my payment. I HAD PAID UP THROUGH 7/29. So from 7/14 -7/29 they could receive payment twice for that unit because it could be

aquanette w.  |  Overall Experience 
Rating:
5.0

I was very impressed with all of the above.

LYNDON S.  |  Overall Experience 
Rating:
3.0

Over priced for those small units but Thanks for housing my items with no incident.. Thanks ML

MELITA L.  |  Overall Experience 
Rating:
5.0

Very professional and courteous

Walden N.  |  Overall Experience 
Rating:
5.0

The experience was great.

juacqueline t.  |  Overall Experience 
No reviews have been submitted for this location.

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