Customer Reviews for U-Haul Moving & Storage at Capital Blvd

Rating:

4.0

Continue on the trek you are on. Manager Paul and his staff associate Isaiah did a wonderful job. The process was quick and easy with each associate providing a thorough overview of the equipment and process. I will definitely keep this location in mind for future needs.

Rating:

5.0

Kenny and Don provided excellent customer service. It was a great overall experience.

Rating:

4.0

The return process was VERY cumbersome, the agent on duty was borderline rude, I was told to leave the key in the vehicle and leave. I asked for the general manager and he was able to assist.

Rating:

3.0

I have no suggestions

Rating:

5.0

Nice

Rating:

4.0

I returned the truck clean with gas. I was told that everything was fine. The next day there is a $94 charge trying to come off my card.

Rating:

1.0

It was not a good experience. My pickup time was at 5:30 which I was there a little before to do the check-in. Then it wouldn't let me do after hours pick up so I called truck share and was on hold for about half an hour then got a hold of someone. Which lead to me being transferred to customer service who then transferred me back to truck share where I was on hold for another half hour. By the time I got out of there it was 8:30. Three hours after my original pick up. Like I was. It was a horrible experience.

Rating:

2.0

Two staff for such a central location is way too few. You wait forever even if you already checked out online. Entry and exiting from the location into traffic is flat-out dangerous.

Rating:

5.0

Service was great and the Team was Very professional, will definitely recommend!

Rating:

3.0

The guy at the front was great. however, he was the only person there. it seems like, at this location, they are always understaffed

Rating:

5.0

Everything about this location was excellent

Rating:

5.0

Good Customer service.

Rating:

2.0

I was told varying information. It doesn't seem like everyone is on the same page

Rating:

5.0

I think everything you do is fine.

Rating:

5.0

Everything good

Rating:

5.0

Armani and Derrick were very helpful. Fantastic customer service.

Rating:

3.0

System was down and pick up was delayed.

Rating:

3.0

License plate on trailer was bent and every time I opened trailer door, it would get stuck. I was told by manager that if I picked up in Raleigh, I could drop off at any location in wake Forest. Thought that would be convenient. I drove around wake Forest for over an hour stopping at different locations and none of them would take the trailer. Ended up taking it back to location just a few miles north of where I picked it up from. Just a waste of time. Will never do that again.

Rating:

4.0

Have reserved equipment ready to access upon arrival.

Rating:

5.0

Great customer service

Rating:

3.0

Staff was helpful and professional. Took the time to explain the hook up process. Very easy drop off using the app. The location is a little older than the other capitol blvd location but still convenient with a lot of options.

Rating:

5.0

Kevin is great.

Rating:

3.0

The low tire pressure gauge was on in the dash at pickup. The attendant checked all tires and added air but the light remained on the entire time. There was some question about the fuel level at return. I am glad I waited for an attendant to manually check it in at return. I am so glad I took a picture of the fuel level before leaving the lot which was time stamped.

Rating:

5.0

Great staff both father and son and all of the staff were very professional and assisted with the loading and unloading of my trailer to my suv

Rating:

5.0

Everything was excellent 👌

Rating:

5.0

Our agent was great

Rating:

5.0

What a tremendous staff! Treated me like a king!

Rating:

1.0

Single mom who moved to a new state who knows no one. Prepared for this move accordingly. Store didn't open up until 9:30. I hired movers to help me and they left because I was so late getting back. I called the uhaul Corp to let them know the store wasn't open... I was transferred to 5 diff people who kept saying they couldn't help me. Was refunded $50 but lost $300. The experience was awful and I would never recommend your store. It truly felt like no one cared... I explained my situation to Shelton who opened the store and he said it wasn't his problem and he couldn't help me.

Rating:

5.0

The Vehicles should have a full tank of gas and it will be much easier for the Customers to returned it with the amount of gas.

Rating:

1.0

Truck was completely out of fuel. I walked to nearby gas station to fill up a small gas can to get the truck driven to the gas station to then add more fuel. Truck had no working turn signals. Truck has transmission failure, continuously slipped between gears and would barely make 40mph. I felt lucky to make it to my destination safely. I had to take back roads to avoid being a hazard on the main roads.

Rating:

3.0

There was only one person working the counter. The wait time was longer than expected.

Rating:

5.0

Keep the big guy at the desk

Rating:

1.0

Went to location I set as pick up was told to go to another location (3001 Capital). When arrived they could not find key to first truck, so issued another. Did not tell me where truck was, so had to wonder the lot. When I returned the truck they didn’t check the truck and then I see on final bill that I was charged for fuel, even though I filled it back up. Worst UHaul experience in my life!!

Rating:

5.0

The manager of 3001 capital is outstanding, I believe his name is Paul.

Rating:

4.0

N/A

Rating:

2.0

When I arrived at 8AM to pick up the trailer I reserved online there was no one at the desk. There was only one worker on site, and he was in the yard handling other customers. I had to wait 30+ minutes to be helped. This made me late for my appointment with others. Once I was helped the attendant was helpful and was trying his best working alone. He helped me connect the trailer to my vehicle and checked trailer connections, lights, etc. The trailer had cement 'crust' or residue on floor so was not clean. When I returned the trailer the attendant was present to help me and was very courteous and helpful. I"ve rented from this location before. I might try a different location in the future.

Rating:

5.0

Jaclyn from U-Haul walked me through the after hours drop off process and it went very well. Excellent training and perfect execution - nice work team!!

Rating:

1.0

Very slow and I was the only person in there. Was told the wrong information. Too many steps and systems were slow. App is confusing. Too many emails and texts. KISS- keep it simple stupid

Rating:

5.0

Staff happy and relaxed.

Rating:

2.0

Make sure a customer is able to get the key out of the lockbox so they are able to pick up the truck for the time that they scheduled so they don’t lose time waiting for the store to open. And make sure the associate knows where the trucks are parked.

Rating:

5.0

Paul, made it a pleasurable U-Haul experience. Thanx for the assist.

Rating:

1.0

Was overcharged I returned truck with same amount of fuel but was charged $66 called multiple times but was told they were too busy to look into it! I have a time stamped photo of fuel level when I returned it! I only drove 23 miles but was charged 8 gallons

Rating:

5.0

Paul at the front desk has helped me put with my last couple rentals and he's an awesome guy. Always super helpful and willing to go the extra mile. I have another rental in about a week scheduled and I hope he's working again because it's always a smooth experience.

Rating:

4.0

Although they did not have a furniture dolly, the representative did supply us with an appliance dolly. We did not need it but still nice just the same .

Rating:

5.0

Friendly fast knowledgeable

Rating:

1.0

Be upfront with customers

Rating:

5.0

Good service

Rating:

5.0

Great service and easy rental and return.

Rating:

5.0

No comment at this time

Rating:

3.0

Truck was unavailable for appointment - not notified and the clerk seemed uninterested in finding a solution, after suggesting another store, got the truck by around 2:15, and had to rebook information already provided in app. Then requested equipment was not in the U-Haul (dolly). Made it work, but it felt like an overall messy experience.

Rating:

5.0

Everything went well! I returned the trailer to Mike's. Mini Mart Sunday haven't got a email yet! Just saying!

Rating:

4.0

The gentleman at the counter was extremely helpful. I shared with him that a walk through was not completed when I picked up the truck and provided some pictures. It was explained that I should have received a text in which I would have taken pictures and confirmed details. After dropping off the vehicle I went back to my phone and realized there was a text sent I was just not aware I was supposed to perform those steps. While this is an error on my part and both locations were very nice, for someone like me who does not rent often it would have been good to be told that a text was coming and there were steps to perform in advance.

Rating:

1.0

Make sure you let people know what your charging them for. Also make sure equipment can be easily used by customer

Rating:

1.0

I’ve been a customer for several years, this experience has been one of the worst, I was rudely told I didn’t qualify for a free month of storage, “you can buy it or not, but your not getting it for free” when I picked up the truck it was completely empty, had no gas, he did not correctly mark my paperwork, he marked it as if it had a quarter of a tank of gas, again I said hey this truck is empty, no gas “you can go next door and put gas in it, you gotta do it anyway” even though the website said I qualified for promotions, I didn’t receive them, it quickly became “ at participating locations “ even though the location I chose was a “ participating “ location, I could not get the storage unit open, I sat on hold for 45 minutes before someone came and assisted me…this move has already been difficult, but my experience with uhal made it 10x worse.

Rating:

3.0

My storage unit was full of ants thanks for the new guy help me to get though this problem with the ants in my unit and then my furniture

Rating:

5.0

The only issue was when I left. I went into the store part to let them know I had removed all my items. The guy at the desk said I didn’t need to do anything. I said I did and wanted a verification. He gave me a small piece of paper to write the unit down. So I called a Monday to get a receipt/confirmation.

Rating:

4.0

None

Rating:

1.0

Rodents ate expensive clothing

Rating:

4.0

They need more lights I could not see a night the lights on my roll did not work

Rating:

5.0

Thanks for letting us store our belongings. It made the difference in knowing that you had the right spot for us. Cheers 🥂

Rating:

5.0

Answer all our questions with a smile showed us the units answered all questions and got us what we needed

Rating:

5.0

Extremely convenient to have a month of storage free with a one way rental! We really needed it. Thanks!

Rating:

5.0

Thank you

Rating:

5.0

Great service

Rating:

4.0

I was completely happy with the facility. I will definitely recommend my family,,friends and neighbors to use uhaul.com storage facility for there moving needs. Thank you!👍

Rating:

5.0

The staff was extremely helpful. Moving stresses me and your staff was so kind.

Rating:

5.0

Staff is friendly and knowledgeable.

Rating:

3.0

Slow. Won't answer phones, rude n judgemental, ... I won't say I won't use u haul services again, but not as a storage unit.

Rating:

4.0

Your employee Christian was very helpful and a great guy! He wasn't working Sunday AM when I checked out, felt sorry for the only person working on a Sunday AM Holiday Weekend. Felt even more sorry for all the people watiing to be helped! Understaffed just like every business today.

Rating:

1.0

My boat was stored here and then they closed the storage warehouse and left us with no options for storage. Very dissatisfied.

Rating:

3.0

Had me pay and clean out a storage of my decease mother and the items were destroyed and most of the stuff in the storage did not belong to my mother. Not a great feeling!

Rating:

3.0

I purchased an indoor unit that should have been accessible via a large bay door from the outside. The manager explained that the bay door did not work so we had to unload and haul everything down from the truck down a hallway to the unit vs backing the truck up to the bay door and unloading our things directly into the unit.

Rating:

4.0

My only suggestion would be maybe hire more staff. They seemed very busy & understaffed when we were there and we did have to wait a while to get checked in.

Rating:

5.0

Excellent attention.

Rating:

5.0

Excellent customer service. Unit was dirty.

Rating:

3.0

The first unit I was assigned was not vacant and was a mess. So, I had to go back in and get a new unit assigned. Also, I was told I had to purchase a lock and it was not included despite what the website said. However, when I got the reassigned unit that was vacant, a lock was included. By then, the store closed so was unable to return a lock for a refund. Attendant on duty was cordial and helpful overall but some disconnects with the units & locks.

Rating:

5.0

Outstanding!, with extra pomp’s to Christian! Outstanding customer service!

Rating:

5.0

Chas and Shea were fantastic

Rating:

5.0

Chad was great!

Rating:

4.0

The final guy who I spoke with there was on his phone and I had to wait for him to finish his text. Ruined the whole experience.

Rating:

5.0

This was so easy! I am a U-Haul employee, but feel as though Michelle would take care of any customer the same! I was given a free month because I set up auto pay, really appreciated that!

Rating:

5.0

Muy bien todo

Rating:

5.0

Grace as well as another young gentleman that I met on the day after Christmas, I cannot remember his name, where very kind and helpful.

Rating:

5.0

Great people, great customer service.

Rating:

4.0

Conveniently located on Capital Blvd. easy access to storage unit and good selection of other rental vehicles.

Rating:

1.0

I made a reservation for a space the day before. When I arrived to the location, the staff member pretty much said "sorry, we gave it to someone else because we have too many requests." So, a loss of my time. What are reservations for? At least the staff member helped in finding a different location, which happens to be farther from where I am, so less convenient.

Rating:

3.0

Don’t like inside storage on 2 Nd floor ,

Rating:

5.0

I have been a customer for 13 yrs now. I love this place.

Rating:

1.0

Storage unit rental was not very professional. Starting with the website false advertisements on deals. After paying was told that my reservation was not available and that I would need to go all over town to get my truck and storage unit job done. Then I after website problems I could not pay my rental. So they send me a rude letter of threatening to reposes my things . Not even a week late. Then I had to sit in a big line when all I needed was to pay. If that wasnt enough they're payment system would not take my credit card which I first paid without a problem . Counter lady was rude and obnoxious trying to say my card was declined. When my card was fine but they're payment system is faulty and without proper connections. So this particular UHaul on Capital Blvd gets a zero from me.

Rating:

3.0

Uhaul employee that was working outside was extremely rude. I'm not sure why people that are so rude work in customer service. I will still use Uhaul.com but not this location. And they are very confrontational, be ware!

Rating:

5.0

Amazing staff and grounds! The location can be a bit tricky due to how busy the road it’s located on is, but I never worried about my personal items here!

Rating:

5.0

Only addition I would make, make the out door storage lit up a little more. I am not sure what camera setup there is outdoor storage but I every time I went in before daylight, it was always dark. I still felt safe leaving my vehicle there. Also, Uhaul had the best price in the 100 mile square area for outdoor storage.

Rating:

5.0

Great customer service! Thanks for being so friendly.

Rating:

5.0

I’ve always enjoyed the service. Keep up the great work.

Rating:

3.0

Management at this facility has been very helpful and accommodating. On Sunday I found the young man that helped me was not overly friendly and didn’t communicate enough. As my there was confusion around my storage reservation, he had to contact his manager (who was not working). Of course this was not a problem, but it would have been less frustrating for me if the associate would have just communicated more information about his dialogue with his Manager. It took well over an hour to checkin.

Rating:

4.0

Very nice n helpful, quick and fast service

Rating:

1.0

I got charged for nothing I moved out on 22 nd never got my money back on my card just because I didn't check out now it's saying 11/2 wrong just greedy

Rating:

4.0

Information on the web should match the local location a little better. Employee's worked consistently with customers.

Rating:

5.0

Would rent from here again. Excellent service and select.

Rating:

5.0

It would have helped us out to have someone there for a later shift that could assist us. It took us a long time to return the uHaul truck we rented, because we finally finished unloading it and the office hours had just ended. The app would not work on my phone at all, so rather than having someone right there that could help, we were on hold for forty minutes with the uHaul company. One we finally got through to someone, we had a forty minute phone call with a representative just to do this process of returning the truck. It was really hard to go through that after being totally exhausted from loading and unloading the truck that day. Overall great customer service, clean place, we were happy. I just suggest to staff one of the good folks that works there for a later shift until 9 or 10 pm.

Rating:

5.0

We rented both a truck and storage unit from this Uhaul and services were excellent! Would certainly recommend it to parents moving college students to Raleigh!

Rating:

5.0

Cody and Dion are exemplary employees always excellent costumer service. Kudos for such above and beyond team members!

Rating:

5.0

This was my first time dealing with this U-Haul location. They were great to work with. I will definitely be using them again. Thank you for the amazing service. Clay

Rating:

5.0

Dion and Cody are amazing associates what an asset to your company!

Rating:

5.0

Excellent staff. Knowledgeable and friendly.

Rating:

3.0

The to spenser

Rating:

1.0

I never got moved in. 2 days and several trips to the store (check cameras and phone logs) and the lock was never removed from the unit. You don't know this but I'm moving and in the process of looking for a home. Hopefully that search only takes a month or two but with this market it could take up to 6. My stuff will be in storage until my search is done. I cancelled my unit with your company and went to a competitor because of the poor customer service. Your staff was friendly, but they didn't actually complete my transaction. Seriously the basics weren't done and it cost you whatever the final tally would have been for the allotted time I end up needing a storage unit. Your facility is literally across the street from my current home and I'm gladly driving the extra 10minutes up capital to Public Storage just so I don't have to deal with the hassle of your facility. I don't usually offer unwarranted advice but I will here: take 5 minutes and ensure that each customer transaction is actually complete and you'll avoid situations like this in the future. It would have taken all of 2 minutes to remove the lock off of my unit and I'd happily be depositing my stuff there now. Also getting your customers names right is probably important. My name is Joshua James Foots and it was entered as Joshua James in the system. Not a big deal in my book but honestly the first step to establishing a good relationship is knowing the correct name. Especially when I give you my government issued license. I wish you the best and hope you improve so your future customers are better served.

Rating:

1.0

They never took the uhaul lock off of my storage unit. I waited 30 minutes when the store was open and then I had to go because I had another appointment. The gentleman helping me said "I'll be sure to get the lock off in a few more minutes" I replied "Great I'll be back tonight to move in". I show up at 8:30ish with my friends to help me unload and the lock is still there. Office is closed, called customer service and they didn't have a phone number for anyone locally. It takes all of 30 seconds to take a lock off of a door. So as far as "move in" goes perhaps once I actually get moved in it'll be nice. Right now this is just a bad experience that is still unresolved.

Rating:

5.0

It was clean and ready for me after long day traveling it went very smoothly thanks to Uhaul I always use U-Haul best moving service I’ve used and will continue to use!!

Rating:

3.0

I have used UHAUL several times and recommended to others. I rented the 10ft truck and think that I was charged for a bigger one. With taxes it was close to 300 dollars. Thank you. Margaret Talavera

Rating:

5.0

The guy who checked in my equipment was super helpful when I had questions. He took the time to help me when he saw I was struggling with the new process.

Rating:

5.0

Good Service

Rating:

3.0

I DID NOT APPRECIATE THE FACT SOMEONE FROM CAPITAL BLVD. OFFICE INTO. MY STORAGE FOUND A PIECE OF MY FARTHER N LAW INFO AND USE HIS INFO TO MAIL HIM A NOTICE THAT I WAS LATE ON MY STORAGE FACILITY .

Rating:

5.0

Great

Rating:

5.0

Your customer service staff was really good to me thank you.

Rating:

4.0

Very friendly, fast check-in, very comfortable leaving my car here. I would recommend them to friends and family.

Rating:

5.0

I dealt with Brandy the manager and the young man Tyler they were both extremely nice very professional. They are an asset to the company I hope They are treated accordingly.

Rating:

3.0

The staff is great, however, the location is heavily understaffed! . 99% of the time it’s one staff member who is getting pulled in many directions. Also, never any moving carts available.

Rating:

3.0

Great work . Keep it up thanks 😀

Rating:

5.0

Nice

Rating:

5.0

Colby did a excellent job.Accommodating and friendly

Rating:

5.0

Very helpful and accommodating staff!!

Rating:

5.0

Great job Cody!

Rating:

5.0

I’ve got a first month free storage! Thank you!

Rating:

5.0

The staff was very friendly and helpful. The location was convenient, clean and secure. I would, and did, recommend them to my own mother. She was also pleased with her experience with them.

Rating:

5.0

Great customer service

Rating:

5.0

Excellent service!

Rating:

5.0

Great customer service

Rating:

4.0

this mom gilmore I paid all these years thank you all

Rating:

4.0

N/A

Rating:

5.0

Manager (Gazi Amet?) was super helpful and always energetic and friendly. I’m very happy with the facility and personnel.

Rating:

5.0

Excellent management and staff

Rating:

5.0

The staff was great!!!The best experience that I have what are you haul was at that location. Management best customer service staff great service . The show that they care and I understand your need

Rating:

5.0

Gazi and all the staff are excellent! This location is clean and well ordered. They are very helpful and attentive to their customers needs.

Rating:

5.0

I had an amazing experience at U-Haul Moving and Storage at Capital Blvd. Ghazi was unbelievably friendly and help get my storage set up in just a few minutes.

Rating:

5.0

Exceeded my expectations.

Rating:

1.0

Over charged me for days I didn't rent truck

Rating:

5.0

No complaints, easy to deal with, did what they said.

Rating:

5.0

Only wish you had an additional door on the backside of the building as not to walk so far.. moving

Rating:

5.0

The staff was very nice and extra helpful!

Rating:

4.0

so far so good!

Rating:

5.0

I received courteous and professional help. Thank you so much!

Rating:

5.0

I have been a customer with this ocation since 1996 and everyone here at this ocation past and present have been wonderful and helpful. If i need their services in the future i would use them again!

Rating:

5.0

told U-Haul on 2nd on phone moving out but had mini stroke moved out with with witnesses on 10/4 moved out left lock . I sent mgr on 10/5 email but called 2, 3, &4 U-Haul. A $0 Bal was helpful storm

Rating:

5.0

I was displaced from my home from Hurricane Florence, the people here were extremely friendly friendly and helpful to me during this time of need I extremely recommend using this facility

Rating:

4.0

Access hours are limited to store hours. Needed it longer

Rating:

5.0

Derick, Jeff and Codey were absolutely wonderful to us! The storage unit transaction we needed, the equipment return and all in all service was outstanding! A complete pleasure to do business with! A+

Rating:

5.0

Staff is always very friendly and helpful.

Rating:

1.0

I have had the worst experience with this company Uhaul, Training is very needed as I work in the customer service field I understand we have to make money but great customer service will keep peope

Rating:

1.0

We are broke down at a rest area in Virginia moving to Michigan from North Carolina and the wheel bearing has broke on our truck we have been waiting on a mechanic for 3 hours and telling us that the

Rating:

1.0

Dishonest and takes advantage of patrons.

Rating:

1.0

Derrick is rude and lazy and has a bad attitude towards his customers. Me and a locksmith stood outside 15mins waiting for someone to xome help and the front was empty