Comentarios del cliente para U-Haul Moving & Storage at Broad St

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Broad St

Grado total:

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Monica H. | Overall Experience |
Grado:

Uhaul need to make it a way if u rent a storage unit u get a free truck after move out

Michael S.
Grado:

El cliente no dejó un comentario.

David J.
Grado:

El cliente no dejó un comentario.

geoffrey F.
Grado:

The customer service from the manager and from a clerk named Michael was outstanding. 5****

Dalton J.
Grado:

El cliente no dejó un comentario.

pamela C.
Grado:

The customer service was great!

Karen L.
Grado:

El cliente no dejó un comentario.

Joseph F.
Grado:

Just keep up the good work

Heather M.
Grado:

El cliente no dejó un comentario.

Philip D.
Grado:

I’m not the customer you have been calling texting and now emailing

Malissa S. | First Impressions |
Grado:

Excellent customer service and very clean

Vanessa F.
Grado:

El cliente no dejó un comentario.

Stephany M.
Grado:

They were helpful and nice to deal with.

ben D.
Grado:

Wendy was great

nancy h. | First Impressions |
Grado:

These guys and gals have always been understanding and helpful. Have had the unit for over a year and besides from some unexpected fall out from the floor above all has been safe and clean.

Ricky G.
Grado:

El cliente no dejó un comentario.

Zach K.
Grado:

Consistently professional. Good folks.

Ron B.
Grado:

El cliente no dejó un comentario.

Robert K.
Grado:

I've dealt with the U-Haul on Broad Street many times and I have always had great service. The people there are.very professional and work great with customers. Always impressed!

KHADJEHIA H.
Grado:

El cliente no dejó un comentario.

janet M.
Grado:

El cliente no dejó un comentario.

Carolyn M.
Grado:

Very nice and pleasant people.made my moving much more easier with friendly people.

Johan V.
Grado:

El cliente no dejó un comentario.

michael M.
Grado:

El cliente no dejó un comentario.

Betty O. | Overall Experience |
Grado:

Y’all didn’t check my storage unit and someone put their stuff in it and it ran my bill up but you did take it once you talked to me

beverly F.
Grado:

The service guy did not give me proper instructions on how to return the vehicle which could have lead to additional fees. They left out that you have to be on site to check the vehicle in on your cell and you have to take a picture of the odometer to submit. The gas was a little lower than the 3/4 they said it would be on leading to me having to fill it up to the 3/4 line. The truck i was given had a worn out brake pedal which made it dangerous to drive as my foot kept slipping. Too many hoops to jump through to rent a trunk. I would have been better off going to Enterprise. Overall, an unpleasant experience i will not forget. Uhaul used to be better in the past.

Maricus L.
Grado:

El cliente no dejó un comentario.

Sara O.
Grado:

The location was very busy on a Sunday. A designated counter person would have been helpful. As it was everybody was waiting for whoever came in off the lot.

BETTY A.
Grado:

Very nice professional people

Earl J.
Grado:

Great customer service. Made the return of the truck painless. Very nice and helpful personnel.

KEITH E.
Grado:

El cliente no dejó un comentario.

Henry W.
Grado:

The guy that handled the payment and contract was friendly and very helpful. What was also impressive was that he handled a customer while I was in line that was clearly looking for a confrontation. He was so personable and respectful that when she left she told him to have a blessed day.

Jeff K.
Grado:

Very nice and helpful.

LINDA D. | Overall Experience |
Grado:

Great storage place with plenty of carts available plus a dock. Security is great. Customer service was great.

Yvette B.
Grado:

El cliente no dejó un comentario.

Rachel A.
Grado:

El cliente no dejó un comentario.

DAVID S.
Grado:

I stood around for a bit at the designated drop off station before anyone came out to greet me, but once they did, they were very professional. Perhaps acknowledging that the customer is present (hello? Anybody paying attention?) would be helpful.

james T.
Grado:

Everything went well. No snags, no problems. The folks at the broad street were great.

Mark G.
Grado:

El cliente no dejó un comentario.

Jill H.
Grado:

I had a lot of anxiety about pulling this 4x8 cargo trailer cross country to San Diego and Michael really was reassuring and answered all my concerns in kindness and tips or examples. Great experience.

Bob B.
Grado:

El cliente no dejó un comentario.

Kenneth F. | Overall Experience |
Grado:

the manager was rude. they didn’t have the largest size storage unit i wanted. and then charged me for both. every tim i called or cane in person the manager was not there. never returned my call

William R.
Grado:

El cliente no dejó un comentario.

Andrian H.
Grado:

El cliente no dejó un comentario.

Wendy T.
Grado:

Very clean and well organized. One of the nicest UHaul locations I have ever seen.

Marguerite T.
Grado:

El cliente no dejó un comentario.

sara P.
Grado:

El cliente no dejó un comentario.

Anthony C.
Grado:

El cliente no dejó un comentario.

Gary S.
Grado:

El cliente no dejó un comentario.

treneia P.
Grado:

El cliente no dejó un comentario.

James B.
Grado:

El cliente no dejó un comentario.

sharon W.
Grado:

El cliente no dejó un comentario.

Dana M.
Grado:

Customer service was excellent no complaints.

lisa b. | Overall Experience |
Grado:

Nice and very helpful, caring staff.

Shamika S. | First Impressions |
Grado:

Good customer service

Joe T.
Grado:

El cliente no dejó un comentario.

Laura H.
Grado:

El cliente no dejó un comentario.

natalie W.
Grado:

El cliente no dejó un comentario.

William H.
Grado:

Very professional and thorough. Quick and easy check off

sam C.
Grado:

ALL PEOPLE WERE WILLING TO HELP AND KNEW I WAS COMING

Shakema A.
Grado:

El cliente no dejó un comentario.

Leroy H.
Grado:

El cliente no dejó un comentario.

Amanda D.
Grado:

Great service!

Rhonda P.
Grado:

El cliente no dejó un comentario.

Kristin K.
Grado:

El cliente no dejó un comentario.

marty m. | First Impressions |
Grado:

Nice meat clean and the customer service was great

Kristin K.
Grado:

El cliente no dejó un comentario.

richard H.
Grado:

Everything went smooth, no problems.

Rafael P. | Overall Experience |
Grado:

Needs to be cleaner and no one worked promptly

Tim M.
Grado:

El cliente no dejó un comentario.

Kimberly M.
Grado:

They said I drove 112 miles when I only drove 42 miles. They have me a hard time about refunding me my money back. I’m very disappointed.

Daniel S.
Grado:

El cliente no dejó un comentario.

RICHARD W. | First Impressions |
Grado:

I must take the opportunity to praise the staff of this facility. Cheryl, and Tim were incredibly helpful, positive and proactive. They advocated for us as people, not just a number.

RICHARD W. | Overall Experience |
Grado:

Cheryl. the manager, exceeded our expectations. She was proactive, polite and very helpful. We could not have asked for better service or assistance.

Curtis H.
Grado:

El cliente no dejó un comentario.

Barbara J.
Grado:

El cliente no dejó un comentario.

HARRY B.
Grado:

El cliente no dejó un comentario.

DANIELLE D.
Grado:

El cliente no dejó un comentario.

Michael K.
Grado:

I was sent to another location other than where I requested, It was 5 miles further. Also, I was not allowed to return it to the location I requested on my reservation.

George H.
Grado:

El cliente no dejó un comentario.

Nathanael S.
Grado:

Had difficulty with the straps on my tow dolly. Had to stop more frequently than I should have thought necessary to adjust the straps on my car’s wheels. At one point between rest stops, I looked back to realize that neither of my tires were strapped in at all! Apart from this, my experience was all thumbs up.

William C.
Grado:

Experience was great!!

Latonya S.
Grado:

I love it here at this location, I felt comfortable and understood everything, customer service was superb

Sheila S.
Grado:

Answer phone and return calls.

Dan P.
Grado:

Nice people.

Arthur W.
Grado:

El cliente no dejó un comentario.

DAVID P.
Grado:

Everything was super, they are always good!!

DEBRA S.
Grado:

El cliente no dejó un comentario.

chanee W.
Grado:

El cliente no dejó un comentario.

Kenneth F. | First Impressions |
Grado:

the staff was great. but the faculty is terrible. it looks unsecure. it needs much improvement. needs an elevator. not appealing at all. if i did not have movers there. i would not have stored my it

Rentz M.
Grado:

??

RENE G.
Grado:

El cliente no dejó un comentario.

George S. | Overall Experience |
Grado:

Several of our stored box's got wet. The staff offered no help or solutions. We paid for the month of November and vacated it on 11/9/19 but were not offered a rebate for unused time. Total rip off.

Lloyd O.
Grado:

El cliente no dejó un comentario.

angela K.
Grado:

El cliente no dejó un comentario.

denise a. | First Impressions |
Grado:

The staff I dealt with at the U-Haul Moving & Storage on Broad St in Augusta, GA were so friendly. Wonderful customer service!

denise A.
Grado:

Cheryl and her staff were wonderful and very helpful. To help them out, U-Haul should have a scanner to scan driver's licenses. My phone didn't have enough memory to do it so Ms. Cheryl used her personal phone to scan it for me. She couldn't use the U-Haul phone because it won't charge. They were busy the several times I was there, but Cheryl got everyone taken care of in a timely manner and with ease.

tammie B.
Grado:

If the customer ordered the truck online, and the pick up location was computer generated, I think someone from the location should contact the customer to make it more personal.

Shanee W.
Grado:

Cheryl Taylor hung up on me about the ready to go boxes. I am seeing random charges on my account. Ms. Taylor has handled me very unprofessionally. I will not use uhaul again.

Steven R.
Grado:

Pick up was switched to a further location at the last minute. That was disappointing.

Glen G.
Grado:

The employee was very helpful even unhook the trailer for me A very polite

Tregony F.
Grado:

Everything was great!

christopher D.
Grado:

Helpful, nice and a good selection.

Patricia H.
Grado:

El cliente no dejó un comentario.

William P.
Grado:

El cliente no dejó un comentario.

Christopher D.
Grado:

I was harassed twice by 2 moving helpers sitting out front of the store.

DANIELLE W.
Grado:

El cliente no dejó un comentario.

Trevor U.
Grado:

El cliente no dejó un comentario.

Linda B.
Grado:

Keep doing what you are doing to get the customers in and out.

Kenneth B.
Grado:

This location was very friendly and professional. Customer came first.

Richard S.
Grado:

El cliente no dejó un comentario.

Uwe K.
Grado:

The sales associate was a true pleasure do deal with. And everyone was very attentive to the customers. Top notch staff on duty while I was there

Pamela H.
Grado:

Thank you so much for your excellent service. I appreciate being able to pick my truck up one day early. I would definitely recommend your location for pick up and for a great service Thank you

clyde M.
Grado:

Staff was courteous and very knowledgeable keep things the Same

Jenifer J.
Grado:

El cliente no dejó un comentario.

George S. | First Impressions |
Grado:

Aaa

Michael T. | First Impressions |
Grado:

None

Alvin T. | Overall Experience |
Grado:

Very friendly staff.

ALBERT B. | Overall Experience |
Grado:

I have been using this facility for many years and have always been pleased. Ms Cheryl Taylor does a very good job

tanner b. | Overall Experience |
Grado:

I would never recommend Uhaul to anyone and will never deal with Uhaul again.

Thomas C. | Overall Experience |
Grado:

The rolling carts and loading dock are helpful for getting stuff in and out. The wait at the desk is long but luckily you only have to do that once.

Solvanga S. | Overall Experience |
Grado:

Facility was not easy to access by phone. My storage unit spider webs in it when I moved in. Not sure if that is normal.

Carol R. | Overall Experience |
Grado:

We never took posession of the unit we reserved in April, but was charged 3 months in a row, took me several calls to get this fixed...still getting a bill in July?? Needed outside unit, to small insi

Damion P. | Overall Experience |
Grado:

Employees were very nice and friendly. You guys' policy blows. I had an unnecessarily hard time closing my unit, and was on the phone for nearly 30 minutes for something that was a 5 minute affair.

Anthony D. | First Impressions |
Grado:

The management in Riverdale was very inappropriate I wish the worst on fuzzy the manger the truck he gave me blew hot air inside the truck from engine he knew this refuse to give any other truck..

Solvanga S. | First Impressions |
Grado:

The people here were very nice and polite and timely.

Suzanne B. | Overall Experience |
Grado:

Too expensive

ALAN E. | First Impressions |
Grado:

None

Matthew C. | Overall Experience |
Grado:

The staff at the Broad street location are great. My only issue with this Uhaul experience has been with the Ubox service and billing. It's been a battle every month.

kay l. | Overall Experience |
Grado:

Super crew, professional and very helpful.

kay l. | First Impressions |
Grado:

Great customer service.

jose h. | First Impressions |
Grado:

They staff was awesome...

Joseph M. | Overall Experience |
Grado:

Best customer service, bar none, with friendly people

Kathryn J. | Overall Experience |
Grado:

From the moment I entered your store I was pleased. Thank you . I always felt safe.

DURWIN K. | Overall Experience |
Grado:

Office staff was great. Facility was clean. I work from 8am-6pm so the only thing I wished is that there was 24 access to the storage units.

william c. | First Impressions |
Grado:

Thanks 😊

BETTY M. | Overall Experience |
Grado:

thanks

ANDREKA B. | Overall Experience |
Grado:

All the associates were great.

ANDREKA B. | First Impressions |
Grado:

This uhaul service was great

laura m. | Overall Experience |
Grado:

great staff! many thanks!

william k. | Overall Experience |
Grado:

Ms. Taylor and others were great!

david r. | First Impressions |
Grado:

Ladies behind counter have been fantastic! Very happy customer!!

william k. | First Impressions |
Grado:

Ms. Taylor and staff were very, very helpful.

brian c. | Overall Experience |
Grado:

Good service

Holly S. | First Impressions |
Grado:

The staff is awesome

gerard h. | Overall Experience |
Grado:

Prompt and courteous service. Friendly very helpful making sure place is always clean and willing to provide the very best service. God Bless Gerard Hoosier

john m. | Overall Experience |
Grado:

It was ok, no problems

norman m. | Overall Experience |
Grado:

there were promotion signs on display that were not being honored and were not removed. Expired promotions should be removed.

Antenet S. | Overall Experience |
Grado:

Cheryl and her staff always give superb customer service!

WHITNEY G. | Overall Experience |
Grado:

My things have been here more than 6 months n the service has always been great. Look no futher you found your future storage facility

Michael M. | Overall Experience |
Grado:

Good service

melissa p. | Overall Experience |
Grado:

It was close n clean n also well lit. No changes needed. Keep up good work n thanks.

Samantha M. | Reservación |
Grado:

I would not recommend this place at all. The workers are nice but, the manager is rude and acts like you are under her.

Albert M. | Reservación |
Grado:

The sales associate knew his job. He made it a smooth move in transition.

Richard D. | Reservación |
Grado:

This place is very busy and never enough help in the office. Cant believe your a storage facility with multiple floors and no elevator. Who in their right mind would move furniture up and down stairs.

Antenet S. | Reservación |
Grado:

Great service from truck to stotage. Manager was aersome.

Alicia C. | Reservación |
Grado:

Great service - easy move-in Location is always extremely busy but the staff is always courteous and nice to the customers.

catherine k. | Reservación |
Grado:

Kind staff and great services

Stephanie L. | Overall Experience |
Grado:

Easy to access

kimberly m. | Overall Experience |
Grado:

U-Haul double-charged me for something that wasn't my fault but the managers over lost you because I hadn't used it yet so I had to give me another storage unit which I was double-charged for the unit

Kristen P. | Overall Experience |
Grado:

Good nice people

Antenet S. | Overall Experience |
Grado:

Great Service!

WILLIAM S. | Overall Experience |
Grado:

The manager, Jeffrey tomber, Was extremely helpful and polite and friendly during my entire years at that facility. Because of this I would more than recommend that facility to someone else. I

lauren l. | Overall Experience |
Grado:

There were unswept roaches in the bathroom and lots of food trash.

No reviews have been submitted for this location.

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