Customer Reviews for U-Haul Moving & Storage at Barksdale

Rating:

5.0

Super service.

Rating:

5.0

Have donuts

Rating:

5.0

The location was closed when I dropped off the trailer. I used the Uhaul app to return the equipment.

Rating:

5.0

Good customer service. No issues.

Rating:

5.0

Everything was perfect!

Rating:

5.0

They worked hard. They were fast. Very helpful.

Rating:

4.0

The check-in process could have been clearer once you get to the unit.

Rating:

4.0

Have more than one person behind the counter.

Rating:

5.0

I believe it was the manager that handled my rental. He was outstanding and easy to work with. Even before he helped me, he was doing a terrific job helping the person before me.

Rating:

5.0

Very helpful. Made return process super easy.

Rating:

4.0

Excellent customer service however check out time to document damage should be on paper and or digital and it shouldn't time out after 15 minutes

Rating:

3.0

Remote checkin requires you to scan the back of your DL, rather than a photo. It doesn’t work. EXPLAIN where the Lock Vault is located. The video online shows a lock on the back of a truck TELL customers that if they use CASH APP, or Prepaid card, it will charge an extra $100 on the total you pay.. The $100 will be returned to you in 3-5 Business Days. I had to transfer another $100 from my checking account to pay the total. I could have just paid from my checking to begin with if I had known about the extra fee. Remote return may not be recorded. We moved from another state and returned the truck and dolly that night. However, when I called to ask about the $100, they informed me the return process wasn’t complete and to call the drop off location. I had to call when they opened to get them to acknowledge receipt and process it. U-Haul needs to remember not everyone that uses their equipment has extra money. The $100 I had to pay was for gas upon returning the truck. It left me without money to replace the gas.

Rating:

5.0

Just continue doing what you do, well done!!

Rating:

3.0

Drop off went smooth. I was unhooked and out in a timely fashion.

Rating:

5.0

Very helpful staff !!

Rating:

1.0

The odometer was 200 miles frauded its 219 miles to jackson ms from Bossier La the odometer read 400 i didnt drive that miles. Mud from rain on floor and key start was a bumpy hazardous drive the traction was on and the dashboard said it was off. Over 150.00 in gas for that distance and intown errands for travel shouldn't be over 150.00

Rating:

5.0

Great location. Nothing to criticize.

Rating:

4.0

The tires were not properly aired up

Rating:

4.0

Very satisfied

Rating:

5.0

Well I feel yall did nothing wrong! Vehicle was in the shop and took such a long time to get finished due to parts that didn’t come in on time and wrong part sent etc. Anyway 50 miles per day and if one day you didn’t drive it did the miles roll over to the next having 100 miles to use that next day? That was one thing I wasn’t clear on. Anyway miles were over and my bill is a lot could you help out in anyway with the bill? Thank you very much! I’ve tried to reach out to Bradley a couple of times and wasn’t able to reach him and VM wasn’t set up. If there is anything yall can do to help I would much appreciate it! Brenda Eichelberger 318-560-5996

Rating:

5.0

Nothing outstanding customer service

Rating:

5.0

This is the 3rd time we have rented from this location and the service has always been great. If we could give more than 5 stars for customer service related to weather conditions we would. Due to the crazy weather with the snow and sleet that the Ark-La-Tex had recently experienced, the staff worked with us on returning the rental a day later.

Rating:

5.0

It was nice that he was outside, waiting for me when I returned it.

Rating:

5.0

Kim was helpful in answering my questions. Exemplifying superb customer service. Her co-worker was a gentleman in ensuring our truck windshield was washed and cleaned.

Rating:

2.0

Equipment had red mud caked on it on arrival rear left tire was visibly bad Could not tell at night but next morning. Large bubble and almost no tread on tire. Front left tire failing as well. Equipment not well Organized at location, I will be honest normally. This location is very well kept up and we have no issues. This is the first time in 8 years. I've ever had anything poor to say, The roadside assistance people were very helpful. But we did call back in to uhaul. In an attempt to speak with customer service and scheduling and extending our rental. Trying to make up for the lost time waiting on roadside assistance. We were hoping that this could be given at a discounted rate. Not the whole ticket, just the extra time to cover. What was lost we were met with bad attitudes and the issue was not resolved

Rating:

5.0

First renting a u-haul and DJ now there was a drop box for the key. The rep was very nice and told me where is. It gets dark early now and I never saw it. There’s there when I picked up the truck went over so much w/supply items , mileage, gas, insurance. I never thought to even ask thought store closed at 7pm. Found out when I returned on yesterday that it was 5 and we was rushing to get back b/4 7pm. Other than that things went well.

Rating:

5.0

The staff and new manager are really nice and helpful. The trailer was damaged and rusted. The inside was not cleaned. The door was very difficult to open but would slowly slip down just enough that you don't notice until you hit your head on it. Rear running lights would randomly work. Suggest checking condition of the grounds in the trailer.

Rating:

5.0

Make sure the truck equipment tow wiring is working, I was unable to tow the reserved trailer.

Rating:

5.0

Polite, informative, easy to work with

Rating:

5.0

Attendant was incredibly helpful!!

Rating:

5.0

I show up five minutes before closing and they were happy to help me. Thanks!!

Rating:

4.0

your employees had a challenge with your computers not working Saturday morning. We were backed up, but they were able to get us out the door and on our way .

Rating:

4.0

Some of the tie down rings on the trailer were stuck down and I was not able to use them, they need to be freed up so the next person won’t have the Same problem. I forgot to mention this to the location people when I returned the trailer

Rating:

5.0

Always very clean and courteous.

Rating:

5.0

Experience was easy and pleasant

Rating:

3.0

Your manager, Bradley, was standoffish. He was not friendly at all. We were in need of renting a trailer unexpectedly and went to this location as we had done business with them earlier in the year and were pleased with the way we were treated so that is why we went back. As long as he is manager there we will avoid this location if at all possible.

Rating:

2.0

I rented this unit for almost 2 years. Was not happy about the constant rate increases. Got into the unit at 149 a month ended at 169 a month. Also their system has my card on file for auto pay, yet the first couple months it wouldn’t do it so I would get charged a additional 20$ each month and even after that bug was fixed no refund just the customers fault. This has happend numerous times during my stay at uhaul. Also this is not the facility fault but corporate, I can never get in touch with facility it would always go straight to corporate, which made dealing my my stuff at the facility very difficult.

Rating:

5.0

make sure the photos are up to date. the app was super easy to use, however, and i was able to take pics of the actual vehicle. the original photos showed a brand new truck, even though the rental had several dings.

Rating:

5.0

Took care of the drop-off quickly and efficiently.

Rating:

5.0

Great customer service

Rating:

5.0

Michelle is the best love her

Rating:

3.0

Be honest. Mileage on vehicle was not correct and was overcharge for service rendered.

Rating:

5.0

Friendly, efficient, and fast.

Rating:

5.0

Salesman was great

Rating:

3.0

My suggestion is that when you order a uhaul online at the store closest to me, than the product should be at that store and not at another one and a call placed 1 hour before pick up. This store was way out of the way for me!

Rating:

3.0

I'm 77 years old and live off of just over $1100.00 dollars a month! My house burned and I needed to put what was saved in storage until I could get back into my own home! Ya'll have gone up on me in price at least twice and I could barely come up with the 1st. Cost Now it's gone up to $156.00 a month! It's killing me but I don't want to lose my things, precious memories! I'm stressed that I'm struggling to keep from losing my things! I am on my own and barely surviving!

Rating:

5.0

Excellent job!!

Rating:

5.0

The U-Haul website used for making payments, never worked. That was the biggest issue I had.

Rating:

5.0

We use U-haul for personal and business. Many times a month and have for well over 2 decades. As I travel all over the country, I have come to realize that this is my favorite place of all. Within the company. Miss Wanda ran it beyond compare for many years. And it not only breaks my heart to see her retire yet. I know she will be happier and deserves the time off. I hope whoever replaces her knows what they're doing As it will take a strong leader to continue to expand this location into the future.

Rating:

5.0

Everything was great!

Rating:

2.0

The manager WANDA is rudy, the other stuff was amazing and helpful I only give 2 stars because of the rudy phone calls and nasty looks she was giving us. Wanda took extra money out of my account that she was not suppose to be taken out and refused to give back the money. I will not ever use this U-Haul again or as long as she works there.

Rating:

5.0

Mrs Wanda was wonderful.

Rating:

5.0

Thank you

Rating:

5.0

Thank you, Wanda! I know every customer that deals with you will have a great experience, as I have. You made me comfortable and reduced the stress of my moving experience.

Rating:

5.0

I was extremely impressed with the facility and the staff.

Rating:

5.0

Fast and friendly Mr Bill I think that was his name

Rating:

5.0

Keep up the good work

Rating:

5.0

Service at this location was exceptional.

Rating:

5.0

Great job... Very Helpful staff... Very satisfied....

Rating:

5.0

Great job... Thanks

Rating:

5.0

I was very impressed with the staff at this location. I visited twice (once to reserve a unit and once to complete the paperwork). They did a great job of explaining the options and the sign in procedures.

Rating:

3.0

We used this location to store our stuff during a move. It was a convenient location and good prices for air conditioned storage. The staff was always friendly and helpful and did go above and beyond most of the time to find me a solution. However, I can’t rate 5 stars because there was a roof leak and some of my items got ruined and some damaged. My unit was not the only one effected. If we hadn’t been there the day after the rain, not sure we would have found out our unit was effected. However, the staff was helpful and hired movers to move me to a dry unit and gave me a free month’s rent. I would recommend this location to others, but will also share my experience of the roof leak. Unfortunate.

Rating:

4.0

My only complaint is the storage too expensive. And the going up on fees and cost was financial difficult for me.

Rating:

4.0

Convenient

Rating:

5.0

Staff always helpful and kind

Rating:

5.0

Everyone were sweethearts. They was helpful, friendly, and very detailed with knowledge of contract.

Rating:

1.0

I am yet to gain access to the storage unit. I have called, attempted to chat, and I sent two emails and no one has responded. I am requesting to cancel my agreement and would like a full refund but I cannot contact anyone regarding this.

Rating:

5.0

One of the best storage facilities I’ve ever used! Great staff—helpful, efficient, and very friendly. Facility had several hand carts available to aid move in and move out. Store was well equipped with moving supplies. I would highly recommend this facility for storage and rentals.

Rating:

5.0

I rented a space from 2012 til yesterday. I never had any issues at all. Thank you fir taking care of my stuff!

Rating:

5.0

Wanda goes over and beyond! I'm EXTREMELY pleased with my experience at this U-Haul location! Will definitely recommend to everyone I know!

Rating:

5.0

Great staff with great interactive skills. Will recommend them for anyone I am in contact with for EXCELLENT customer service skills and kindness. Thanks, you all are truly a rarity in this world today.

Rating:

5.0

Very helpful staff, clean facility and easy access

Rating:

5.0

It would be nice if one was close to me in S’port.

Rating:

5.0

Great staff!! Everyone was friendly and extremely helpful!

Rating:

5.0

Great customer service! Thank you!

Rating:

5.0

Always receive great service and never have any issues. Thanks!

Rating:

5.0

Used both storage units and moving trucks. Staff was always helpful with any needs I had.

Rating:

5.0

How' much to keep truck another keep truck another day??

Rating:

5.0

Excellent customer service. I appreciated going to a place where employees are professional yet approachable.

Rating:

5.0

Great staff!

Rating:

5.0

Great service!

Rating:

5.0

Storage was clean and staff was friendly and helpful they were able to answer all my questions and concern

Rating:

5.0

I always have a good experience there.

Rating:

5.0

Ms Wanda and her staff were really helpful. Even taught me how to back up a trailer! Great service and friendly staff. Thank you.

Rating:

5.0

This is 3rd time we have used Uhaul storage on Barksdale. Bought lots of boxes & tape. Ms. Wanda was great.

Rating:

5.0

Ms. Wanda and staff were always courteous and helpful. The facility was always clean. Great customer service relations.

Rating:

4.0

This location has a good group of staff members who are very helpful, professional, and they help make the process of moving easier. Thank all of you for your help.

Rating:

4.0

I appreciate your service and your staff. I do think since I moved out on 9/12/20–not using the storage for even half of my last month there-- a refund of at least half the rent for September would have been fair and reasonable.

Rating:

5.0

Ms. Wanda and her team were always courteous, professional, and helpful!!!

Rating:

5.0

I had the opportunity to utilize storage units for my upcoming move. Mrs.Wanda and her staff was beyond knowledgeable, professional, friendly and accommodating. The facility is extremely clean, safe area. I would definitely recommend any one to utilize her facility... Thank you, Mrs. Wanda!!!

Rating:

5.0

Wanda was super helpful . A great asset to U-Haul

Rating:

5.0

The staff was very helpful and accommodating

Rating:

5.0

I’ve been at this storage since 1999. I have been very pleased and would recommend it to others.

Rating:

5.0

Very helpful and expedient. Friendly and caring. Thank you so much.

Rating:

1.0

The older lady that works here is rude. We had an issue when we went and paid because she didn’t log in her computer, she handed my husband a receipt showing we had paid when in fact it wasn’t paid. Didn’t know that until later when I received an invoice saying that we owed money still. She very rude about the whole situation and tried to blame us for this issue. I have closed out our storage unit and will not be back here and I do not recommend this office! I will be glad to go to other offices but this one in the 4100 block of Barksdale Blvd is horrible!

Rating:

5.0

Pleasure to have storage unit at 4100 Barksdale in Bossier City, La. miss Wanda was always so helpful and courteous

Rating:

5.0

Storage facility was very nice

Rating:

5.0

Staff went above and beyond

Rating:

5.0

Everything was great, no problems !!

Rating:

5.0

I have been with this u haul off and on for many years Ms Wanda is a great manager and always helpful She has been the best yet!

Rating:

3.0

Our only complaint is that we weren't allowed to return the truck to a uhaul facility closer to where we live. The lady was rude and told us we had to return it to where we picked it up.

Rating:

4.0

It was very clean

Rating:

5.0

Helpful and good

Rating:

5.0

Always friendly and helpful staff.

Rating:

1.0

The whole experience was terrible. Had it not been for the people in Bossier City it would’ve been a lot worse. I still would not rent another U-Haul again.

Rating:

5.0

No issues at all!! Thanks U-Haul!

Rating:

1.0

The manager and staff are useless at his facility. The a/c unit leaked water in my unit on a piece of furniture that I just restored. The office covered thier items not even a phone call for my unit.

Rating:

1.0

The sum of my experience: gross incompetence, my good faith efforts, multiple emailed credit card information for payments which never ran, plans for lawsuits, and a unit full of water damaged goods.

Rating:

2.0

Lazy workers! every time I’ve gone by they are sitting on their cell phone. Once i waited 4 mins. before i said something about needing service not sitting around waiting for her to finish her convo!

Rating:

5.0

The staff were very helpful

Rating:

4.0

Helpful service. Thank you!

Rating:

1.0

Overall terrible experience lied to from the very beginning overcharged another day horrible experience their customer service and sales reps. Can't get can't get a response from district managers.

Rating:

5.0

I had the best service one could expect regarding storage and staff interactions. When I need to store items in the future I will be back.

Rating:

5.0

Great storage facility. Nice folks

Rating:

1.0

the worse service, not well trained or staff just didn't care. I also had to wait to on hold for uhaul operator at 1800 468 4285 for 25 minutes to assist to return truck since app wouldn't work.

Rating:

4.0

Good Job!

Rating:

2.0

I would rate this storage facility much higher, but there is an older lady working there who is very rude. The facility is clean but poor customer service can make or break the quality.

Rating:

5.0

Wanda and staff were friendly and helpful she is awesome. I will use them again.

Rating:

3.0

I love this storage unit.