Customer Reviews for U-Haul Box Store of Downtown

6,123 reviews

100 Valencia St   San Francisco, CA 94103
(S Of Market)

(415) 864-3328

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(415) 864-3328

100 Valencia St
San Francisco, CA 94103
(S Of Market)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Would be great a quick 5 minutes van/truck check with staff to corroborate the state of the vehicle. But overall great and quick service.

Ramiro Caceres 
Rating:
5.0

Customer did not leave a comment.

Patrick Mcollum 
Rating:
5.0

The folks here are awesome!

ALEXANDER ARAYA 
Rating:
5.0

The service was impeccable. However, there really should be a place where the customers can park without having to pay every three hours, if you had a place where customers could park you would be a 6 star service. Thank you.

kathryn spiak 
Rating:
5.0

Great customer service. Really good experience.

JOHN SANPHILLIPPO 
Rating:
5.0

Friendly and Professional service

DAVID KOGA 
Rating:
4.0

Customer did not leave a comment.

Miguel legaspi 
Rating:
1.0

Employees were not professional or attentive.

Pham Mai 
Rating:
2.0

It took 1 hour and 10 minutes to rent The car the fellow who rented to me did have the worst attitude I have ever seen in anyone I guess he doesn't like his job and he went and wrote to the headquarter I yelled at him which I didn't have any reason to do that and they suspend my account until it was clear

FARZAD EMAMI 
Rating:
2.0

Staff was friendly, told I could drop off van after hours, was informed I would be charged for two days of rental. Overall poor experience as usual with U-Haul, why was I informed to use app to do after hours return. Only when I called customer service was I told you should have used the app.

Todd Hanson 
Rating:
3.0

The store manager was very rude. When I arrived I realized that the truck was too tall to fit into my garage. I asked to swap out my van for a smaller one but I was told that I couldn't. I know this isn't true. I've done it else where at other locations.

Monique Ramos 
Rating:
1.0

I has issues checking in. License plate had been stolen. Couldn’t use the app to return the truck because the gps couldn’t locate me. And calling support said not available until 4a.m. Arizona time and the chat bot wasn’t even working. I had no choice but to lock up the truck and put they keys in the box in front.

Lauri WAGNER 
Rating:
5.0

Customer did not leave a comment.

MARIA HERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

STORY SANDY 
Rating:
2.0

Fix front signals

Sergen Turga 
Rating:
4.0

Upon returning the truck I had not used one of my $10 blanket orders… was told I’d get a refund but when I got my final bill it was still on there. -Terry Seitz

Terrence Seitz 
Rating:
5.0

All went smoothly

Thompson Ly 
Rating:
2.0

Very long wait to reach the register and the truck I was given had a safety issue — one of the tires was low on air.

Rob Valdovinos 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Easter 
Rating:
4.0

Customer did not leave a comment.

James Leighton 
Rating:
5.0

Customer did not leave a comment.

nancy pittman 
Rating:
5.0

Keep doing what you're doing!

Robert Boudreaux 
Rating:
5.0

Jalen and Matthew are great to work with

Susan Elyian 
Rating:
5.0

The van should have a low step in the back if the van. Everyone was ellcellent in the job and very friendly.

Leslie Augillar 
Rating:
5.0

Customer did not leave a comment.

Cord Struckmann 
Rating:
3.0

I returned my car a day early, 24 minutes after the 48 hour mark. I asked if I would get the third day refunded. The manager who was checking me out was still out at the van. The guy at the desk called him to ask if he was going to charge me for the full third day. He apparently said yes. The man at the register apologized and said if it was him checking me out he would have waived it, I then hear from the speaker on the phone, “Well I’m the Manager.” Incredibly unprofessional and bad customer service to not waive the charge for a 24 minute difference and then verbalize the power trip on the phone to the customer.

Michael Olcese 
Rating:
5.0

Customer did not leave a comment.

Giuliana Azzaro 
Rating:
5.0

Excellent experience! Drew is very knowledgable and helpful.

Michael Ilich 
Rating:
3.0

Reserved vehicle, a pickup, was not available. A cargo van was offered and was accaptable but it had little or no fuel in tank (warning light "ON"). This caused me delays and anxiety. Staff very helpful in a bad situatiion.

Adrian Burns 
Rating:
5.0

Great service

Tyler Hoffman Hoffman 
Rating:
3.0

Customer did not leave a comment.

Ron Norris 
Rating:
5.0

Customer did not leave a comment.

cheryl white 
Rating:
5.0

Excellent service

Ruben Cordoba 
Rating:
1.0

The right rear view mirror was completely broken, very unsafe. As soon as you took your hand away it would move so you couldn’t see out of it at all. The truck was filthy, I could barely see out of the windshield. The gas tank was way below empty. I had to go straight to a gas station and put 10 dollars in. I returned it exactly where the gas was when I got it and was charged 40 extra dollars. It was an absolutely horrible experience. I’ve been there many times over the years, but not anymore. I could go on. It couldn’t have possibly been any worse.

James Sweet 
Rating:
5.0

Customer did not leave a comment.

David Navarro 
Rating:
5.0

Customer did not leave a comment.

Melanie Chica 
Rating:
5.0

Customer did not leave a comment.

gordon Francis 
Rating:
5.0

They were very lovely in there!

Aurelien Schmeltz 
Rating:
5.0

Customer did not leave a comment.

fritha knudsen 
Rating:
5.0

Everything was perfect. I have been to this place 3 times now and never have problems. The staff is so competent and friendly

Benjamin Hoertnagl-Pereira 
Rating:
5.0

Customer did not leave a comment.

ERNESTO QUINTANILLAHUERTA 
Rating:
5.0

Customer did not leave a comment.

Jon Gutierrez 
Rating:
1.0

Tell me everything so I won’t be surprised if I’m denied an extension. Don’t charge over 8 dollars for fuel when fuel was already given. This van didn’t have a good ride, bumpy bump all the time.

Laurett Lopez 
Rating:
1.0

The owner was very disrespectful. I waited for an additional 30 minutes even though I did my booking and checked in through the app. The owner said the wait time counts towards the booking, and I must be punctual to return the vehicle. Additionally, his manners lack professionalism and kindness.

apollo demirel 
Rating:
4.0

The agent was kind and respectful that is what really matters,

Larry Bates 
Rating:
5.0

Customer did not leave a comment.

Patrick Mackle 
Rating:
1.0

overcharged me on gas refill. Still fighting about it on their paperwork. It said 3/4 of a tank although I have photographs that show it was a half a tank I filled back to half a tank and have receipts for buying gas. Only drove 48 miles and had the truck for 4 1/2 hours although they refused to refund me. I’m talking to the supervisor on Tuesday after that if I don’t get a positive response, I’ll just give it to my American Express with all my data and OB refunded.

David Jacobs 
Rating:
5.0

Customer did not leave a comment.

cathy slack 
Rating:
5.0

Just remain the same, your customer service is really good in this location. I realized wait times are not your fault, neither is being put on hold for so long when there’s customers waiting, but overall that’s why I’ve been going back to this location, I love the service.

Grace Andrade 
Rating:
5.0

Great staff. Supper knowledgable and experienced.

Elizabeth Vallejo 
Rating:
4.0

Customer did not leave a comment.

Anders Froehlich 
Rating:
5.0

Great service and enjoyed the new van. I would recommend.

Michael O'Leary 
Rating:
5.0

Customer did not leave a comment.

Jean Christophe Muyl 
Rating:
5.0

They are very helpful and polite. I have no complaints at all.

Daisuke Watari 
Rating:
1.0

You all need parking for your customers. It's a pain in the ass to find parking, and incredibly stress inducing when you're on the clock for your Uhaul

Christopher Babb 
Rating:
5.0

Customer did not leave a comment.

Ron Reissberg 
Rating:
5.0

The amount of gas in the tank never matched the computer records. Otherwise - the help was friendly and the process smooth. Thank you!

Emily Stone 
Rating:
5.0

Very friendly and accommodating

Elisabeth Kondylas 
Rating:
5.0

Customer did not leave a comment.

Erik Carlson 
Rating:
4.0

Customer service was excellent, store and location well maintained. Not sure what to do about the folx living on the sidewalk outside the gated truck pick up. I would feel uncomfortable dropping off after sunset or if I didn’t have a friend with me. Wondering if employees escort customers who are alone to get their truck in the lot so they don’t have to navigate the encampment alone. It is not U-Haul’s fault the encampment is there and I feel badly for the folx living there and the employees working at this location. I hope everyone stays safe. SF needs to do more to help homeless folx and businesses in the city navigating the homeless crisis.

Elizabeth Chin 
Rating:
5.0

I don't recall the name of the person I had talked to (it was at 11:30am on 2024-01-04, possibly Andrew?) but it was so great talking with them. Incredibly friendly and informative, took care of everything quickly and painlessly. Would love to work with them again and I hope they're taken care of to keep them at your location, they're worth it.

Mat Allen 
Rating:
5.0

The gentleman (Andrew, I believe) was a pleasure. Fabulous customer service.

Anthony Patti 
Rating:
5.0

Loved the customer service.

Tosca Lee 
Rating:
5.0

Customer did not leave a comment.

PETER WALLACE 
Rating:
5.0

Excellent service for pick up and return. Staff was very friendly, genuine and helpful.

ANKUR ABICHANDANI 
Rating:
5.0

Customer did not leave a comment.

Ivan Dye 
Rating:
5.0

Customer did not leave a comment.

Angelina Ortega 
Rating:
5.0

I was told I would be charged $150 and after returning I was charged about $250 that was unexpected, also the van was 5 miles less on the contract then what the odometer shows and returned the van with more gas then I took it matter fact gas was less what shows on the contract, am very disappointed. That was not nice. I would appreciate you guys if you look in to the matter and charge me what’s fare. Thank you

abdo Alowdi 
Rating:
5.0

Customer did not leave a comment.

Thomas Geloso 
Rating:
3.0

Had to wait nearly 30 minutes to both check in and out. Needed to put down blankets to cover dry and caked-on mud (or whatever else) from making contact with items being transported.

Joseph La Sala 
Rating:
5.0

Great staff. Pricing was good for the rental. I was very pleased with everything.

david prasad 
Rating:
5.0

Friendly, attentive, professional staff.

Gilberto Guillermo 
Rating:
5.0

Super fast and easy!

jessica silva 
Rating:
5.0

Great customer service and friendly location.

Lorianne Davis 
Rating:
5.0

The best rental store ever keep it like that

Ricardo Aguilar 
Rating:
4.0

Everything was great a number one. Thank you.

pierre mcnaulty 
Rating:
5.0

Continue giving the same friendly professional service!

William Moore 
Rating:
5.0

Pay the employees more! They’re all great, professional, and kind.

ADRIAN VAN 
Rating:
5.0

Very helpful and knowledgeable on all of my needs. They are very polite and will do everything it takes to make their customers happy 😃. Thank you all for your services.

Lorianne Davis 
Rating:
4.0

Customer did not leave a comment.

pramog thapa 
Rating:
4.0

The van looks OK but the floor is not cleaned. It still has lots of debris and dirt. Not a huge problem but something that I would like to see improvement. Everything else is great.

Youshi Zhang 
Rating:
5.0

Customer did not leave a comment.

Jamael Savage 
Rating:
1.0

I have done the deal with one of the staffs who is well experienced and nice approach and professional. I finished my project and returned on time and the other staff trying to give me very very minor damage to get money which is not my damage and I told him not the right way the damage can’t see normally with eye and stayed more than 1 hr to take money that is insane people don’t want unfair and illegal that not at their faults. I don’t think they check their property

awet gebremdhin 
Rating:
5.0

Excellent

Jennifer Black 
Rating:
3.0

Remove location fee or show it before pickup

MICHAEL GRACZYK 
Rating:
5.0

The site was fine, the people working there were helpful and the location is convenient. However, I wouldn't recommend U-Haul to anyone because of dishonest pricing. The truck we rented was advertised for $19.95 + $0.99 cents per mile, but there were $20 in extra costs -- facility fee, environmental fee, and tax, which added 50% to the total. Those fees should be included in the advertised cost.

Deborah Zimmerman 
Rating:
5.0

Great service from Drew & Efrain! Thank you! =)

IVAN GARCIA 
Rating:
3.0

Attempted to use the application but it didn't work so I had to go inside and seek assistance from the person at the counter. I'm not sure if it didn't work because I was using it in Spanish but I was able to get further when I switched it to English. At any rate, I still needed assistance from your rep. It would be nice to trust you won't need anyone if you choose to go the app route.

Rigoberto García Reyes 
Rating:
1.0

Was overcharged and haven’t received my refund

Louie Gomez 
Rating:
5.0

Customer did not leave a comment.

Sam Fielding 
Rating:
5.0

The woman who received the vehicle was kind and Brian went out of his way to make sure that I could drop off my vehicle without extra fees.

Kat San 
Rating:
2.0

Transparent pricing. Online prior to renting our total was ~40$ but were charged 76$ with fees that had no description. Will not be using U-Haul again

Danielle Knell 
Rating:
3.0

No need to ask a second phone number when you already have all the personal informations including email and home address I won’t rent from you ever again

Stefano Coppola 
Rating:
5.0

Courteous and prompt helpers here. The store is packed with supplies, everything one could need. Difficult parking, but not insurmountable. I recommend this business.

elizabeth johnson 
Rating:
1.0

I was charged for barely visible damage that most likely occurred prior to vehicle being rented. It was so minor that I did not see it during my inspection and even if I had seen it I would not have considered it worthy of noting. Your employee (Efren) bragged about making other customers pay for minor damages as well. After I vigorously disputed the damage, your employee stated that he was going to conduct a more thorough inspection in hopes of finding further damage. Instinctively, I would consider disputing the charge but in this case I won’t because even if I am reimbursed, the fact is I will never use your company again. Nor, I would recommend anyone to use your company. To charge for less than marginal damage and then brag about is unprofessional and distasteful. I chose your company based on name recognition and past positive experiences but never again.

SAMAUNEH EBADI 
Rating:
5.0

Customer did not leave a comment.

Caleb Wood 
Rating:
5.0

Advertise the real price, including the "fees".

Charles Riedel 
Rating:
5.0

...

Emeka Nwosu 
Rating:
1.0

Manager was extremely inappropriate. He wanted to look in my phone at my text messages and was confrontational that I thought it was inappropriate. He said he needed to as he called the second number I gave him as an emergency contact and since no one picked up he couldn't "verify" it. He also called the number without asking me first. I've rented from this location multiple times before without incident. Won't return to this location again. Dude seems like a stalker

Nick Picciani 
Rating:
5.0

The service was quick and friendly. I had an issue where I lost my key but they had it resolved in a timely manner. I will use them again for my moving needs.

Daren Phillips 
No reviews have been submitted for this location.

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