Customer Reviews for Turner Farm Self Storage
(Distribuidor de U-Haul del vecindario)

1,169 comentarios

3620 Benson Rd   Garner, NC 27529

(919) 779-9196

Horarios de la ubicación

  • Lun. - jue.: 9:30 a. m. - 5 p. m.
  • Vie.: 9:30 a. m. - 5:30 p. m.
  • Sab.: 8:30 a. m. - 5:30 p. m.
  • Dom.: 9 a. m. - 1 p. m.
Horario especial
  • 12/24/2021: 9:30 a. m. - 12:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(919) 779-9196

3620 Benson Rd
Garner, NC 27529

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 9:30 a. m. - 5 p. m.
  • Vie.: 9:30 a. m. - 5:30 p. m.
  • Sab.: 8:30 a. m. - 5:30 p. m.
  • Dom.: 9 a. m. - 1 p. m.
Horario especial
  • 12/24/2021: 9:30 a. m. - 12:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Kisha C. 
Clasificación:
5.0

Very fast, friendly service. Will definitely be back

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Liz N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BEVERLY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD M. 
Clasificación:
5.0

The staff was very friendly and very helpful. I would highly recommend Turner Farms!!

Christopher V.  |  Overall Experience 
Clasificación:
5.0

As a customer who showed up on time for their trailer pickup on time, the location was understaffed. The employee was very good at her job and did her best considering the lack of support which is a failure on management. One thing that sticks out that is a pet peeve of mine is answering the phone and conducting work while customers who are in the store are left waiting until the phone is completed eventhough I was there for some time before the phone started ringing and a simple “please hold” or take their number to call them back while attending to people physically in the store. Again-management fail not on the employee but should be fixed in my opinion. If only there was a second person in on duty to answer the phone and deal with the storage work while the other did Uhaul rentals-but that would make too much sense.

LANDY C. 
Clasificación:
5.0

Rachel was outstanding. She fixed MANY errors in the computer system with my reservation and was customer focused. A real joy to work with!

WALTER W. 
Clasificación:
5.0

Incredible experience!

Jeff S.  |  Overall Experience 
Clasificación:
5.0

Thank you to the staff. You are all amazing. N friendly and very helpful for everything I needed during my several months stay. And then used the uhaul rentals you have available. Everything was great and accommodated me whenI need to change the days and times I needed the truck. It was just a great experience without any issues. I ve used other storage places before and moving rental trucks and always had major issues... so I appreciate how smoothly this worked out with your company and facilities!!!  RECOMMENDED!!!!!!!

Pamela W.  |  Overall Experience 
Clasificación:
5.0

The best rental experience I've had with U-haul ever, everything I needed was there on the truck and a very quick process of getting the rental to start my move, I'll recommend this location to any friend or family member that can benefit from their services offered.

JAMES V. 
Clasificación:
5.0

Staff were helpful. Facility clean. Highly recommended. Will use them again if the need arises.

Frances S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey G.  |  Overall Experience 
Clasificación:
5.0

Great service with friendly and helpful staff.

Gregory W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian P. 
Clasificación:
5.0

Friendly and helpful staff

NURUDEEN A. 
Clasificación:
4.0

Equipment needs to be in better condition the car hauler especially was real rusted the straps couldn't even be pulled out without my husband lubricating them we told us to the person we dropped off the location they said they were about fed up with U Haul to

ROBERT H. 
Clasificación:
5.0

Rachel was outstanding and extremely informative of information I need for future rentals in terms of best vehicles for various tasks. I'm moving within the local area and will most certainly use this site as my source for vehicle rentals. The prices are very reasonable, the location (off a major roadway) is easy to get to, and the staff here (especially Rachel) are just outstanding ! Great Team at this location.

WELDON C. 
Clasificación:
5.0

Beyond friendly, knowledgeable, and so glad to have met the people that work there. They were closed and the staff still came out to help me.

Kenneth C. 
Clasificación:
5.0

Staff was super friendly and helpful

KYLE D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA H. 
Clasificación:
5.0

We had a wonderful experience at this location, after our original location did not open on Sunday like they were supposed to. The staff took very good care of us and made sure our moving truck was ready to go when we arrived.

Malaika G. 
Clasificación:
5.0

Rachael and her team member were very professional; greeted us well, supplied excellent customer service. The environment was very organized, and clean.

MARVIN H. 
Clasificación:
5.0

Staff was very helpful and friendly. Facility is very well maintained. Highly recommend.

patricia G.  |  Overall Experience 
Clasificación:
4.0

They do need more friendly People at U Haul in customer service to help more than what they have now at the locations in the call center needs to be educated as to pick ups and drop offs and they just it's just a whole different world and U-Haul now and we have been renting for years. We have to rent again to go from Garner North Carolina at Turner Farms till Ladson South Carolina in approximately two weeks with a car hauler I pray we do not go through this experience again thank you Theresa and Rickey M and mcbroom

RICKEY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalee S. 
Clasificación:
5.0

We Always have excellent customer service this location.

lisa E. 
Clasificación:
5.0

The best U-Haul I've ever used. Rachel was very knowledgeable and extremely helpful with our rental. She even followed up while we were moving to make sure everything was going well. I would highly recommend this facility for all your moving needs.

Steve P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David E. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARNELL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerry G. 
Clasificación:
5.0

Excellent customer service! No improvement needed

CARLOS DAVID R. 
Clasificación:
5.0

Very good people at this location!!!!

Christopher J. 
Clasificación:
5.0

Always great experiences here and whenever there are issues with my reservation they are always good about communicating and finding a resolution. I don't rent from anywhere else if I can help it!

PHILIP H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent W. 
Clasificación:
5.0

Nothing. Rachel was super awesome!!

MARY L. 
Clasificación:
5.0

Awesome customer service!

Kurt M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

VILOS D. 
Clasificación:
5.0

Great storage facility in all respects.

Richard J.  |  Overall Experience 
Clasificación:
5.0

Great experience, quick easy, beautiful location. The website lacks a lot to be desired, so the online experience was subpar. The in person experience was top notch though!

MICHAEL H. 
Clasificación:
5.0

The staff were very helpful, pleasant!

DEBORAH P. 
Clasificación:
5.0

The young lady and young man working at this location were exceptional! They were professional, friendly and extremely helpful. I will definitely utilize this location in the future.

Gregory W. 
Clasificación:
5.0

Rachel was so friendly, knowledgeable, and helpful that I felt like I was her favorite customer even though I had never been there before. Outstanding!

JEFFREY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES L. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARLAND K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory B. 
Clasificación:
5.0

Not applicable

WANDA J. 
Clasificación:
5.0

Nothing at all my experience was great and a easy process

AMBER J. 
Clasificación:
5.0

Very friendly and personal staff

Hyon Tae J. 
Clasificación:
3.0

El cliente no dejó un comentario.

PETER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
1.0

When I picked this truck up there were no noticeable issues as I returned to my house I smelled a gasoline Oder and at first I didn't think twice about it but as I was loading the truck the smell didn't go away and then realized that the fuel line was off and gas was split all on the tank when I call the location they explained that someone siphoned the gas from the tank and broken it and someone ducked taped it closed. This is a major problem and that stupid little issue could of possibly cost me life because of the negligents of someone else. I have photos if needed and there is a record of me calling for road side assistance and too add to the issue the location I rented this truck from already knew about this issue before I took the truck off the lot. I learned this info from the roadside assistance guy because he was to fix that problem a week ago.

Shawn L. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERONICA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD J. 
Clasificación:
1.0

I was lied about the size and when I picked it up the check engine light was on …the girl said it needed an oil change it will make it to Williamsburg va…then they gave a 36 dollars credit cause the truck absolutely had no gas I didn't think I was gonna make it to the gas station then to drop off the truck to find out the things she said was in the contract WASNT… I call back to speak with them and the manager got upset and hung up the phone on me and when I kept trying to call back they wouldn't pick up…VERY VERY VERY CUSTOMER SERVICE…I HOPE I NEVER HAVE TO RENT FROM THEM AGAIN CAUSE I WOULD TRULY GO OUT MY WAY TO PICK UP FROM SOMEONE ELSE THANK YOU

Terri J. 
Clasificación:
5.0

Nothing Angie was spot on had my trailer ready and was a pleasure to deal with

Richard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedro C. 
Clasificación:
5.0

Morgan did an outstanding job of dealing with some reservation issues and making things as promised online. Store was very busy and her customer service was nothing short of amazing. She deserves a raise.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy M. 
Clasificación:
5.0

The ladies that helped me book the truck via phone provided no instructions. They didn't tell me I had to download an app, take photos or any of that for after hours pick up. They just said log onto your account at the website. She also barely wanted to help me book the truck. Then the truck I booked a week in advance wasn't even available. Thank goodness for customer support who helped me and made everything easy.

YAHNAE J. 
Clasificación:
5.0

I have use them before and they have been excellent

JACQUELINE G. 
Clasificación:
5.0

Great place to rent U-Haul trucks and storage. I will return and continue doing business with Angie and her girls.

CESAR P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Abigail T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daryl J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard H. 
Clasificación:
5.0

Had no problems, staff was easy, friendly and efficient

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim B. 
Clasificación:
3.0

El cliente no dejó un comentario.

KENNETH W. 
Clasificación:
5.0

They were fast and knew what they were doing

Karl A. 
Clasificación:
1.0

This was stated in a previous review, but happened to us also. Our pickup was scheduled prior to opening of the location. The truck was fine (other than not being the truck we requested). The issue was the accessories that we SCHEDULED to be part of the process were not in the truck. We had to wait for them to open almost an hour later, only to find out the dolly's, blankets, etc aren't guaranteed to be available. This makes no sense when you're planning over a week in advance with them, AND they still charge you for it after you return the truck! Uhaul in general needs to get their act together (or have a competitor that will do things the right way).

Mike V. 
Clasificación:
3.0

The truck was dirty mud inside and had a terrible smell inside. I took truck home and gave it a good cleaning inside and sprayed it to kill the bad odor. The transmission sound like it's about to go on truck.

CORNELL W. 
Clasificación:
5.0

Everything is excellent! The only thing I would recommend, is highlight the drop address for customers!! I had known problem, I think it would help some!

GARY P. 
Clasificación:
5.0

Great customer service and technical expertise from the wonderful ladies at Turner Farm UHaul !!

Patrick K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISAI B. 
Clasificación:
5.0

The staff is awesome.. I want to thank them for being AWESOME..

JIMMY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORRAINE J. 
Clasificación:
5.0

Super helpful. Cares about the customers needs

TINA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP L. 
Clasificación:
3.0

I was very distraught as I didn't know that I had to watch a video, upload my license, purchase additional insurance. I was NOT told about to complete everything that I needed to do as time was of the essence and I had hired help that also were on a time schedule. It was extremely frustrating but there was a lady that answered the 800 number. She helped me get going I am sorry I fail to remember her name. She was a former employee at that location. I am most thankful for her as I was literally getting ready to give. Train the pretty young ladies with a tan to not be so sarcastic indirectly when you ask questions you don't know.

Jesse H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
1.0

Location is poorly run. I was told I could pick up my truck at 7am on day of move. Instead, the key was not available when I arrived and I spent an hour on the phone getting someone from Uhaul to make a key. It cost me time and money as my movers sat waiting for me to come with the truck so they could pack it. Further, the truck had about a 1/4 of gas in it which is ridiculous.

Matthew G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darcy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR G. 
Clasificación:
5.0

Great service! Had the truck ready to go when I arrived.

ALBERT N. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYLER G. 
Clasificación:
5.0

Very pleased with the courtesy and competence of the staff.

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WESLEY W. 
Clasificación:
5.0

Excellent one stop service for moving and storage.

LEROYA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN V. 
Clasificación:
5.0

Fast, economical, helpful and friendly. What a refreshing change.

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY D. 
Clasificación:
3.0

need reply to adjusted billing...failed to provide 12month free,,,was told a 13 month was added but have not received a new receipt to show it..please reply

Raymond B.  |  Reservation 
Clasificación:
3.0

Reserved 10x20 with Electricity for $145 - Disappointed Not available. Offered choice of 2 10x20 spaces @ $140. On line deal -1 free month free lock with 1 month paid - also NO Longer Available.

BARBARA D.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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