Customer Reviews for The Storage Bin of Coldwater
(U-Haul Neighborhood Dealer)

461 reviews

170 E Chicago Rd   Coldwater, MI 49036

(517) 279-8280

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(517) 279-8280

170 E Chicago Rd
Coldwater, MI 49036

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very fast very efficient service very kind and great customer service! Thank you so much! From Mary Ann Kirt

Mary Kirt 
Rating:
5.0

Rep at the facility was wonderful. Short notice and exceeded my expectations. Jim

Jim Krontz 
Rating:
5.0

Nothing. The U-Haul trailer was ready when we arrived and we received efficient & speedy service. Thank you!

pheasants forever 
Rating:
5.0

Customer did not leave a comment.

Rudy Valentine 
Rating:
5.0

Customer did not leave a comment.

Cammie Pratt 
Rating:
4.0

Address is wrong. The location is WEST Chicago Rd, not east. People unfamiliar with the area and rely on map apps will have problems.

Paul Flynn 
Rating:
5.0

Customer did not leave a comment.

Keith Garner 
Rating:
5.0

For my scenario it would have been nice to have a ramp available for the trailer to make loading a motorcycle easier but that’s just me

jeffery bouterse 
Rating:
5.0

Customer did not leave a comment.

Ashley Wilson 
Rating:
5.0

Customer did not leave a comment.

Robin Peck 
Rating:
5.0

I was impressed with the overall experience. Thanks

Earl Hackett 
Rating:
4.0

Customer did not leave a comment.

Richard Mclaughlin 
Rating:
5.0

Customer did not leave a comment.

Connie Wilcox 
Rating:
5.0

Trailer doors that swing open are better than roll up doors. Items inside trailer tend to slide back against roll up doors preventing you from opening door. Even with slower careful driving items tend to slide to back, against the roll up doors. Possibly a gate to hold items 2 inches back from door is another idea for a solution. Thank you. Also tongue heavier 6x12 trailers should have an attached fold down jack to enable 1 person to lift trailer tongue up on hitch. And jack length tall enough to connect to taller standard vehicles. They are used on boat trailers frequently. Thank you.

Larry Huffman 
Rating:
5.0

Thank you so much. Super friendly and easy, easy rental. Will use them again if needed, even driving from Sturgis. And bonus, they had a resident doggo!! LOVED that.

Kristie Householder 
Rating:
5.0

Customer did not leave a comment.

Steve Lenhart 
Rating:
5.0

Customer did not leave a comment.

JOSEPH PETER HOLICKI 
Rating:
5.0

Always Great customer service at this rental location.

Larry Huffman 
Rating:
5.0

Customer did not leave a comment.

Randy Rossetter 
Rating:
5.0

Customer did not leave a comment.

Lori Emerson 
Rating:
5.0

Customer did not leave a comment.

Sheila Carter 
Rating:
5.0

Staff was friendly. The app was easy to use and made it convient to drop off the trailer after 4:30 PM

Greg Phelps 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Bowens 
Rating:
1.0

Very horrible experience! Will not go back though this place again!

Mykkah Drake 
Rating:
5.0

Customer did not leave a comment.

troy rasmussen 
Rating:
5.0

Customer did not leave a comment.

James Guy 
Rating:
5.0

Customer did not leave a comment.

Amanda Grace 
Rating:
5.0

Customer did not leave a comment.

Martin Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Chris Green 
Rating:
5.0

The owners are the kindest most professional people and so delightful to work with. They were able to meet my needs with the right truck and time. When I had an issue, they were swift to help and resolve.

CHERYL FLICKINGER 
Rating:
5.0

Customer did not leave a comment.

Archie Mears 
Rating:
4.0

Customer did not leave a comment.

John Sims 
Rating:
5.0

Customer did not leave a comment.

JOHN RUSSELL SWANSON 
Rating:
5.0

Easy dropoff

Brent mcbride 
Rating:
5.0

Customer did not leave a comment.

Carol Mertz 
Rating:
5.0

EXCELLENT SERVICE. VERY FRIENDLY AND QUICK. THANK YOU.

Ruth Allen 
Rating:
5.0

This location was great and worked with us- will definitely use again and refer friends.

John Dickerson 
Rating:
5.0

Amazing service ! Couldn’t ask for a better experience when I come here !

Alex Westrick 
Rating:
5.0

Customer did not leave a comment.

john lester 
Rating:
5.0

Nothing everything was great

Douglas Harper 
Rating:
5.0

Customer did not leave a comment.

Brian Lawson 
Rating:
3.0

Keep up the good work you do.

Dave Shipe 
Rating:
5.0

Very friendly and knowledgabl with a strong desire to serve

Steven Outman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Wilcox 
Rating:
5.0

Very professional staff. No pressure to up sell, equipment was in good shape, location is safe, staff is friendly and polite.

Bruce McAfee 
Rating:
5.0

They had what I needed when I needed it. Quick and easy.

Edward Bruce 
Rating:
1.0

I live in Fremont and had to go all the way to coldwater to get it, when they have U-Haul in Fremont and return it in coldwater . . 99 cents a mile seems quite ridiculous, especially with gas prices the way they are.

Brian Goss 
Rating:
5.0

Very nice people! Awesome service!

RDMUNDAS RACIUNAS 
Rating:
5.0

Everything was great.

Carl Young 
Rating:
5.0

Customer did not leave a comment.

Kathryn Fahey 
Rating:
4.0

Customer did not leave a comment.

Glenn Snapp 
Rating:
5.0

Customer did not leave a comment.

ALAN BRUCE 
Rating:
5.0

The whole experience was flawless.

Randal RITCHIE 
Rating:
5.0

Very helpful staff

Sharon Kimble 
Rating:
5.0

The only regret was when I returned the trailer and the office was closed I couldn’t get cell coverage to properly check in. My problem-not yours. That location is great and I will rent again as I have in the past. Cheers.

PATRICK CANNON 
Rating:
5.0

Van had a Oil Change notification, but other than that it was excellent service!

Ann Brois 
Rating:
5.0

Very nice will be back

Kitty McClure 
Rating:
5.0

Gal at counter was friendly and helpful! After two long days of moving, I was overly tired and sore, she made it smooth and easy to finish the day! Thank You again!

JUDITH SUMMERS 
Rating:
5.0

The lady that checked me in was great! She was so friendly and helpful. It was my first time and she made it so easy!

Jennifer Parks 
Rating:
5.0

Customer did not leave a comment.

Lenard Huddleson 
Rating:
5.0

Using the trailer came in very handy, and will be using it again and again thank you

Markedward Palm 
Rating:
5.0

I can't think of anything the customer service was impeccable.

Carroll Simons 
Rating:
5.0

Customer did not leave a comment.

Archie Mears 
Rating:
5.0

Customer did not leave a comment.

Corbin Grimes 
Rating:
5.0

Customer did not leave a comment.

ALICE CATHERINE RAY 
Rating:
5.0

Customer did not leave a comment.

Dennis Sikorski 
Rating:
5.0

Customer did not leave a comment.

Kevin Wampler 
Rating:
5.0

Customer did not leave a comment.

Tina Keller-Hatch 
Rating:
5.0

No improvements needed. The rental process was quick and easy. Dropping off was just as easy. Would definitely recommend this location

Linda Shaffer 
Rating:
4.0

The people there are great.

David Laird  |  Overall Experience 
Rating:
5.0

The 24/7 lady stunk!.. I felt she was rude.. I don't use computers in my life so the online thing wasn't easy.. Ask me if I was done with her.. And that store phone service was awful, then to have a rude 24/7 lady, good thing the people who worked/owned the store was wonderful on Monday because I wouldn't rent from the company ever again. I would think you would want to make the customer Happy.. Thank you store owner, no thanks to the 24/7 hot line lady!

Rondae Irwin 
Rating:
5.0

Customer did not leave a comment.

Jessica Mueller 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA ALIENE BUTERBAUGH 
Rating:
5.0

Customer did not leave a comment.

Mark Linsberg 
Rating:
5.0

Customer did not leave a comment.

Gary Stonebraker 
Rating:
5.0

Customer did not leave a comment.

Joan Pedersen 
Rating:
5.0

Very friendly great experience

joshua gilbert 
Rating:
5.0

One of the best uhaul locations I’ve ever used and have used uhaul many timesheets

Edward Minion 
Rating:
4.0

Facility great, the mobile pick up took almost 25 min to complete due to not having good wifi signal . Should let patrons know that they will need alternate firm of ID ( people don’t normally carry passport and other docs requested with them!) Overall , went well, though my card was charged more than my receipt.

Alison Lee 
Rating:
5.0

Very affordable trailer rates. Thx!

SHAWN SMOKER 
Rating:
5.0

Customer did not leave a comment.

Alison Lee 
Rating:
5.0

went over and above to accommodate us with a bigger truck that had come in overnight. Customer service was A+

Lynne Dalius 
Rating:
5.0

Nothing needed improved absolutely well exceeded over and beyond my expectations

MADELYN DEUBNER 
Rating:
5.0

For my first time using a uhaul truck I enjoyed the ride and maneuverability.and the pricing was right on point . The box had lights that helped a lot I recommend this service to every one

Clarence Walters 
Rating:
5.0

Customer did not leave a comment.

ROBERT HUNT 
Rating:
3.0

It was expensive. I rent from uhaul often you think I would have gotten a discount by now.

Gregory Marshall 
Rating:
5.0

Customer did not leave a comment.

Maria Sparks 
Rating:
5.0

Customer did not leave a comment.

Heather Stitt 
Rating:
5.0

I thought it was perfect. Was the easiest move I've ever did. I will forever use this service and recommend to everyone. Thank you.

Vickey Fitch 
Rating:
3.0

Customer did not leave a comment.

CHristopher Shipe 
Rating:
5.0

Customer did not leave a comment.

Jeff Uren 
Rating:
5.0

Customer did not leave a comment.

Ron Evans 
Rating:
5.0

The owners were very helpful. The lot was nice And secured

Richard Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Vanover 
Rating:
5.0

Customer did not leave a comment.

ross Nichols 
Rating:
5.0

I wasn't expecting the return to be quite as tedious as it was but it was on Sunday while they were closed. Its hectic when you move and we were retuning the truck down to the wire to get it back by 10 AM. I was afraid I wouldn't complete the on line business until after !0. To be fair she probably mentioned it when I picked up the truck but maybe emphasize to people not to lock the truck and drop the keys in the box until you complete your return due to needing pictures.

Trad Moore 
Rating:
5.0

Customer did not leave a comment.

Clete McFarland 
Rating:
5.0

Customer did not leave a comment.

Paul Matz 
Rating:
3.0

Have better lighting at the key pick up box. Also when it's raining hard you have the drainage from the roof and it is pouring down on you when your getting the keys I was soaking wet.

LEAH JEAN RUGG 
Rating:
5.0

Very easy transaction>

Randy Zorn 
Rating:
4.0

Very helpful and friendly

robin fettes 
Rating:
5.0

Customer did not leave a comment.

Brian Lawson 
Rating:
5.0

Customer did not leave a comment.

DWANE whitfield 
Rating:
5.0

Great customer service. Great storage unit. I definitely recommend, Storage Bin of Coldwater. They have U-Haul trucks too.

Tina Smith  |  Overall Experience 
Rating:
5.0

15+ years, they’re always there when they’re supposed to be and always friendly. The area around the units are lit and property is kept clean.

Dorothy macomber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trina Giltamag  |  Overall Experience 
Rating:
5.0

Everything perfect

GUILLERMO PITA CACERES  |  Overall Experience 
Rating:
5.0

Very much appreciated the staff and their helpfulness!

Kenneth Kurtz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CALLIE ROBERTA BUTCHART  |  Overall Experience 
Rating:
5.0

By far the best storage facility I have ever used, will definitely use again, the staff was simply amazing and very helpful.

tom mccauley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERI SUE PARTEE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee Wampler  |  Overall Experience 
Rating:
5.0

Great storage experience! Well run, clean, accessable storage. I will use this facility for any other storage needs in the future.

David Duffy  |  Overall Experience 
Rating:
5.0

Very nice people, clean and very neat. No issues at all with the unit and they are the cheapest around that i found!!

Erica Brouse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELLY MILLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Farris  |  Overall Experience 
No reviews have been submitted for this location.

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