Customer Reviews for The River City Investments LLC
(U-Haul Neighborhood Dealer)

91 reviews

1460 Ann St   Montgomery, AL 36107

(334) 613-7571

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(334) 613-7571

1460 Ann St
Montgomery, AL 36107

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

kendrick T. 
Rating:
1.0

The truck was full of purple glitter, not cleaned out. Didnt have any of my dollies I paid to have rented. The mobile check in is terrible, pictures dont want to load. Took forever.

David F. 
Rating:
4.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

Mayra P. 
Rating:
4.0

Customer did not leave a comment.

Alyssa W. 
Rating:
3.0

Customer did not leave a comment.

Dennis B. 
Rating:
3.0

Customer did not leave a comment.

Dennis B. 
Rating:
4.0

Needed help loading the trailer onto truck so had to use the ladies in the office. That was the only negative that there wasn't anyone to help with that.

Amy C. 
Rating:
3.0

Please have items requested in the truck for those that pickup after hours with the mobile app and 24/7 share.

Breanna C. 
Rating:
4.0

Customer did not leave a comment.

david S. 
Rating:
3.0

Not sure I had no problems

Margaret G. 
Rating:
2.0

Convenient but unnecessary location

Anthony K. 
Rating:
1.0

I was charged 3 separate times had to call “customer service” twice to get the issue “partially” yes partially resolved, still waiting on the supposed refund back to my 2 banks hopefully I get my money back seeing how I'm suppose to move in my house but I now I gotta wait for the reversal for some reason their system was down. Can't really fault the location but just Uhaul I've been renting with you guys for years but it's cool. Maybe Penske next time.

teiquan M. 
Rating:
1.0

No one was there when we returned the trailer.

Janet A. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
5.0

Customer did not leave a comment.

Clarissa C. 
Rating:
5.0

Professional, patient and caring manager!

Sharon C. 
Rating:
3.0

The back of the truck had a puddle of water, debris, and roaches. I saw roaches on the truck when I was drying the puddle and sweeping. I thought I killed all of them. I have unpacked my things I am finding roaches in my boxes. There was a quarter gas in the tank. Yes s received a credit for 14.88 but it was an inconvenience to have to go to a gas station with a 20 foot truck as soon as I picked it up. My destination was out of state.

Andrea B. 
Rating:
4.0

Customer did not leave a comment.

George A. 
Rating:
5.0

Simple and easy return after the online pickup was done.

Chasity A. 
Rating:
3.0

Rating might have been higher if it had been open when I returned the truck and had interaction with the staff. Since there doesn't seem to be a place here, I'm making one to ensure I give credit to the online staff who helped me with the return since I was returning early and the place was closed.

KRIS S. 
Rating:
1.0

Vehicle was given to me a mess. Was leased to me under another name.. Was not given paperwork.. Had me arrested saying I stole the vehicle. Then took illegal pictures of me getting my things out when I told him not to.. Called me well over 30 times in 1 day.. Violated CFPB laws, threatened me with legal action, harassed me with texts, held my medication from me (my blood thinners), withheld my client files from me that were left in the van when police towed the van, humiliated me saying that i was living in the van when it was my last load of things to move ie. Mattress, client files, medication, all my personal belongings, my clothes. As well as threatened to throw away my belongings in the van when there is a law against that.. Please contact me at 2052172306

Edward T. 
Rating:
5.0

Rental pick up cut off time was 12:00 noon, I showed up 15 minutes late due to traffic but Rufus Washington Jr. took time out of his Saturday to stay and get us on the road. The process was quick and easy. I highly recommend this site to rent a UHaul from Mr. Washington!!!!!!!!! Thanks a ton again Rufus!!!!

Kurt S. 
Rating:
2.0

All windows were filthy inside and out, AC was broken, and the cargo area was very dirty (hope the previous renter was charged the $25 service fee).

Bruce S. 
Rating:
4.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

I liked that the truck was clean and the gas was fuel.

Juana B. 
Rating:
5.0

Customer did not leave a comment.

Yolanda P. 
Rating:
5.0

Everything was above and beyond and fantastic service.

Frederick W. 
Rating:
4.0

Customer did not leave a comment.

Samuel A. 
Rating:
4.0

Only issue is I have not received a receipt yet.

ROBERT S. 
Rating:
3.0

Customer did not leave a comment.

TRENTON G. 
Rating:
4.0

The personnel was helpful.

Oneil F. 
Rating:
5.0

We had an unplanned change in schedule and they went out of their way to help me out!

George C. 
Rating:
5.0

Customer did not leave a comment.

SHARON M. 
Rating:
5.0

Customer did not leave a comment.

Curt L. 
Rating:
3.0

My location for pickup was changed without my knowledge had to call all over to get me a U-HAUL which put me behind schedule

Katrina B. 
Rating:
5.0

No truck should ever be rented without Cruise Control. This truck had only 60k miles and was a modern E-Series Ford Cab/Engine. the lack of Cruise Control was disappointing. 1800 Miles was very hard on my right foot.... Another Idea, the 2 DIN Stereo in the dash on these should be replaced with one of these full screen aftermarket units that would allow backup camera and Bluetooth integration for under $200 per truck.

Mark Allen H. 
Rating:
5.0

Nothing. Keep up the great work!!

william H. 
Rating:
3.0

Customer did not leave a comment.

dione I. 
Rating:
1.0

Extremely unprofessional! The young lady helping me was on a face time type call for the 30 minutes it took her to help me rent a trailer. I am concerned about my identity being stolen because she was handling my drivers license and banking information while she was on a face time type call. I could not get simple questions answered about what to do if I had a flat tire or what is covered under the insurance. When it came time to hook up the trailer, they wouldn't lift a finger to help me lift it onto and connect the trailer to my truck. What would they have done, if I had a physical handicap? Their uhaul franchise privileges should be permanently revoked. I would not trust this franchise to operate a lemonade stand.

Brent K. 
Rating:
1.0

Someone actually be ther, give you a contract, make sure the uhaul is clean, walk with you for damages. And not be ask to put the pen bavk in the door so that the door stays open because no one was there. I will NEVER recommend this location for a uhaul pickup, drop off, or anything else. Gives uhaul a bad reputation.

Mark Q. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
3.0

The truck had issues delayed me being able to do anything for several hours due to no one being of help to me.

Kourtney L. 
Rating:
5.0

Customer did not leave a comment.

IESHIA F. 
Rating:
5.0

Customer did not leave a comment.

Carla M. 
Rating:
5.0

Customer did not leave a comment.

rufus W. 
Rating:
5.0

Na

ale S. 
Rating:
5.0

Great job with my pick up!

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

Rebecca F. 
Rating:
2.0

I had to call a phone number when I got there as there was no answer to the doorbell. The woman who answered said she was "right down the street". Twenty five minutes later she shows up. She hoped I knew how to hook up the trailer because she didn't. She didn't check that lights were working. I don't recommend using this business.

Melissa H. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

rufus W. 
Rating:
5.0

N/A

Cheryl C. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Shawanda M. 
Rating:
5.0

Pleasant people to work with. Fast and easy.

Caleb H. 
Rating:
3.0

If a customer chose mobile 24/7 reservation to secure a truck... make sure that truck is where he or she chose to pick it up and not make that person go somewhere else for it.

Henry K. 
Rating:
3.0

Customer did not leave a comment.

Diantha L. 
Rating:
5.0

Excellent service!! Mr. Washington went above and beyond to help us with our uhaul need!!

william H. 
Rating:
4.0

Customer did not leave a comment.

Carol M. 
Rating:
5.0

Leasing agent super sweet

gary C. 
Rating:
5.0

Customer did not leave a comment.

omar K. 
Rating:
4.0

Very helpful

leon J. 
Rating:
5.0

They were great. We was late truck was dirty as it was raining and they helped great people wish more company's did business this@way.

Olivia K. 
Rating:
3.0

Customer did not leave a comment.

chongsuk M. 
Rating:
5.0

Customer did not leave a comment.

Brandon W. 
Rating:
2.0

Trailer had holes in roof and leaked. Running lights did not work. So....moving on a dark raining night was not a good experiance.

Doug J. 
Rating:
1.0

No one was even there to return equipment at 11:00am during hours. No one answered phone or at office. After 20 minute delay, and third phone number called someone answers and told me to just unhook and leave equipment and they would take care of the rest. Luckily I used the app and simply returned on my own. This location should not even exist. Crazy. Not a true U-Haul location by any stretch of the imagination

Robert B. 
Rating:
1.0

No one was there

Dewey T. 
Rating:
5.0

Customer did not leave a comment.

Alexis M. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

The trailer I rented had holes in the roof. On this particular day I rented, it happened to rained and some my furniture and pictures were wet once I went to unload them.

Travis B. 
Rating:
2.0

Owner was an hour late which put me behind in my move.

Jeremy J. 
Rating:
3.0

Site rep incorrectly attached ball to hitch causing trailer to jackknife and damage my vehicle

Bradley T. 
Rating:
2.0

They were closed when I arrived between 4:00-4:30. I had called the prior day around 5:00 with no answer although it showed hours open until 5:30. I was told to just leave the trailer there and didn't feel comfortable with that. She didn't even ask for my name at first.

braden L. 
Rating:
4.0

Customer did not leave a comment.

Linda L. 
Rating:
1.0

10 minutes before pickup time I was called and pickup location changed. 4 extra miles out of my way. When I get there the door was lock and no one answered the bell. Phone number on the information I was sent with new location was out of order. Had to wait 10-15 minutes for someone from another location to meet me.

Shirley T. 
Rating:
3.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Great customer service

Dolores O. 
Rating:
4.0

The staff was fantastic to work with. However, our truck was dirty inside (2 dust pans full of dirt, leaves, garbage, etc) . We had to clean the truck before loading it.

Rebecca B. 
Rating:
5.0

Customer did not leave a comment.

latasha L. 
Rating:
3.0

Customer did not leave a comment.

JAMES B. 
Rating:
3.0

Good service

gina P. 
Rating:
4.0

Customer did not leave a comment.

Royzell M. 
Rating:
3.0

Customer did not leave a comment.

ronald R. 
Rating:
2.0

Check the rental before receiving for transporting anything !

Drusilla H. 
Rating:
5.0

Customer did not leave a comment.

Namyoul K. 
Rating:
4.0

Customer did not leave a comment.

SHENIKA W. 
Rating:
4.0

Thank you

MARK W. 
Rating:
3.0

Bay needed sweeping out. We swept it out once we got truck home. Also gas level recorded incorrectly. I did take picture of gauge and waiting for refund for gas surcharge that was charged to me. Also was not required to sign a contract.

John S. 
Rating:
5.0

Excellent service! I received a courtesy phone call the morning of my reservation to confirm that I was still picking up the rental truck I'd reserved. When I arrived the truck was already parked outside, ready to go. The best part was not having to wait in a long line!!! I simply presented my reservation, signed a few documents, laughed and joked with both employees, got my key, and was on my merry way. No muss, no fuss. And since their office is located close to my home, I definitely plan to use them in the future.

Selena B. 
No reviews have been submitted for this location.

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