Customer Reviews for The River City Investments LLC
(U-Haul Neighborhood Dealer)

203 comentarios

1460 Ann St   Montgomery, AL 36107

(334) 613-7571

Horario de oficina

  • Mon-Fri: 8:30 am–4:30 pm
  • Sáb.: 9 a. m. - 12 p. m.
  • Sun: Closed

Servicios en esta ubicación:

Contáctanos

(334) 613-7571

1460 Ann St
Montgomery, AL 36107

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 8:30 am–4:30 pm
  • Sáb.: 9 a. m. - 12 p. m.
  • Sun: Closed
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

This drop off closed early for a Saturday.... noon! The location is in a horrible location to try and drop off a large truck and auto transport! However, Heather in customer service, was very helpful and guided me through the return.

GLEN R 
Clasificación:
5.0

Great place

JEFFREY H 
Clasificación:
3.0

El cliente no dejó un comentario.

CHERYL F 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary F 
Clasificación:
3.0

El cliente no dejó un comentario.

Brierre B 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvin H 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H 
Clasificación:
5.0

Nothing at all Gloria was amazing

LAMAYA E 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER W 
Clasificación:
3.0

Not charge cleaning fees when I did not put a leave and a grain of sand on the floor that you said I did. My cell phone died because of no place to plug it in.

Randy F 
Clasificación:
3.0

The POSITIVE.I was well pleased with the reception and interaction with the agent. She explained everything in detail and answered any and all questions yes the vehicle was clean The .NEGATIVE This Rental vehicle Steering's wheel. had too much play DID NOT FUNCTION PROPERLY When steering it was hold vehicle in the road and from drafting into someone else's lane. We were scared nervous and on panic the entire trip . I have used U-Haul many times before but this was a new one I BELIEVE FROM NOW ON I WILL HAVE TO PRE DRIVE THE RENTAL VEHICLE BEFORE TAKING IT INTO MY POSSESSION

ALTHEA J 
Clasificación:
5.0

El cliente no dejó un comentario.

James S 
Clasificación:
1.0

The dolly on the truck didn’t work on top of that I was charged 45 for gas when I have a pic of where the gas tank was when I got in there it was not on no half of tank I tried calling all yesterday old man and old lady answered say they couldn’t help me when I ask to speak with uhaul

Shakerria W 
Clasificación:
5.0

Very nice customer service!!!! Mrs. Gloria is very AWESOME to do business with.

TYRONE F 
Clasificación:
4.0

El cliente no dejó un comentario.

Joe D 
Clasificación:
4.0

Good morning, I paid 4 days for the U-Haul rental. I only used the rental for two days. Why am I not getting reimbursed for the two days that I didn't utilize the U-Haul truck? I originally had doubts of renting the additional two days, because i didn't know if I would have help to unload my property. The agent who booked the reservation said it would be best to go ahead and add additional days if I was in doubt, and that I would be reimbursed if I returned the U-Haul early. Please advise.

Tony M 
Clasificación:
1.0

I could never reach anyone at the drop off location. No one was ever there physically, the place was locked up. I called and left numerous voicemails and never received a call back.

MARK V 
Clasificación:
2.0

I had to wait for 1:30 hr for my truck pick up because of Server was slow and the lady who was there doesn't know full process she had to contact others. MOVING NEEDS DOLLY YOU JUST CANNOT SAY WE DON'T HAVE. YOU CHARGE FOR DOLLY AND DON'T PROVIDE IT. I NEED REFUND

SATHWIK R 
Clasificación:
2.0

Our pick up was at 8: 00, no one was there until hours later, which made our departure on the road late.

lorenza g 
Clasificación:
1.0

The reservation was changed very late. I arrived and the employee seemed to be sleeping. There was no information shared, just "sign here" and "here are the keys." Overall transaction was very unprofessional, and I would not recommend this location.

Jeffrey M 
Clasificación:
5.0

ND

Shatera G 
Clasificación:
4.0

El cliente no dejó un comentario.

DeAngelo B 
Clasificación:
1.0

El cliente no dejó un comentario.

Yakeshia T 
Clasificación:
3.0

Make sure the equipment is inside the truck rental before making customers pay.

Crystal W 
Clasificación:
5.0

Everything was great

VERONICA M 
Clasificación:
1.0

This was the worst experience of my entire life. It honestly made me never want to move again. My location for my pickup was moved at the time of my pickup and the location was an hour away. Will probably never use a U-Haul again.

Shannon B 
Clasificación:
5.0

I did a late drop-off and did not interact with anyone at this location. Location was well lit and spacious for me to pull in and backup a 26' truck and auto transport trailer.

Roberto L 
Clasificación:
3.0

It seems like this is just a place to drop the UHUAL off at.

Jurian E 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory M 
Clasificación:
3.0

El cliente no dejó un comentario.

Zachary D 
Clasificación:
3.0

El cliente no dejó un comentario.

DERRICK S 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet L 
Clasificación:
4.0

El cliente no dejó un comentario.

Derrick S 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana L 
Clasificación:
3.0

El cliente no dejó un comentario.

Danitra T 
Clasificación:
5.0

Not a thing.

Joe W 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry S 
Clasificación:
5.0

El cliente no dejó un comentario.

nipul p 
Clasificación:
5.0

I never went inside the location or talked to anyone , it was online return only and never talked with any personnel but it was quick and simple .

Tim S 
Clasificación:
5.0

El cliente no dejó un comentario.

Ikyma T 
Clasificación:
4.0

ok

bobby s 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine B 
Clasificación:
5.0

I was throughly impressed with this location. I wasn't impressed with the online process for booking reservations. It doesn't give you all the necessary information.

Deborah H 
Clasificación:
4.0

El cliente no dejó un comentario.

Cenora T 
Clasificación:
5.0

Your customer service takes care of everything!

Lucus B 
Clasificación:
1.0

El cliente no dejó un comentario.

DeAndre P 
Clasificación:
5.0

The U-Haul customer service agent was nice and very easy to talk to showed great customer service skills. Would use there service again.

coutney h 
Clasificación:
5.0

STAFF WAS VERY FRIENDLY

Shannon A 
Clasificación:
4.0

Have someone available for check in return during morning returns. I had to wait until someone got there. Business hours are posted open up @ 08:30. No one was there until 09:15.

Barry P 
Clasificación:
5.0

The Uhaul provider was kind, thorough, and the return process was simple and seamless. Loved the check out on my phone

Sharanna B 
Clasificación:
5.0

El cliente no dejó un comentario.

Tymesa W 
Clasificación:
3.0

We rented a 10' truck, drove it 800 miles with no problems. The truck was new, clean and drove surprisingly well.

Matt H 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff M 
Clasificación:
3.0

El cliente no dejó un comentario.

Allen R 
Clasificación:
5.0

Request a refund on my mileage overage charge. I drove an extra 20 miles on 6/28 when I ordered, picked up, and drove home a uhaul ramp trailer only to be called back to the store as I was given an in town rental instead of a one way rental. This took over two hours and mileage/gas for a 20 mile round trip for the 26' truck.

Jeffrey M 
Clasificación:
3.0

El cliente no dejó un comentario.

LEGARIAN C 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashley G 
Clasificación:
4.0

El cliente no dejó un comentario.

Dylan P 
Clasificación:
2.0

Truck needed a tune up wouldn't go past 5-10 mph and was shaking and making a loud noise. Someone left their id and you can tell it wasn't cleaned out for next use.

Kiahna S 
Clasificación:
5.0

The trailer worked well for our family goals to accomplished. Do you have a larger trailer for the next time. The customer service representative was excellent!

Kathy H 
Clasificación:
5.0

El cliente no dejó un comentario.

Deshon P 
Clasificación:
2.0

Did not have all equipment I had requested available. They said I could try to find it at another location-not acceptable. My reservation was not last minute. I was not charged for items, but sure did need them.

Eileen M 
Clasificación:
3.0

El cliente no dejó un comentario.

grant c 
Clasificación:
5.0

El cliente no dejó un comentario.

Chanetrice B 
Clasificación:
5.0

El cliente no dejó un comentario.

Gretchen T 
Clasificación:
3.0

I am concern about the ladies protection in that location.

Henry W 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSIE A 
Clasificación:
5.0

El cliente no dejó un comentario.

lateshia p 
Clasificación:
4.0

Extraordinario servicio al cliente

Billington G 
Clasificación:
5.0

Nada

Karen D 
Clasificación:
5.0

El cliente no dejó un comentario.

katdreca T 
Clasificación:
5.0

El cliente no dejó un comentario.

Dionne B 
Clasificación:
5.0

El cliente no dejó un comentario.

rosetta d 
Clasificación:
3.0

El cliente no dejó un comentario.

Dana S 
Clasificación:
4.0

El cliente no dejó un comentario.

William W 
Clasificación:
3.0

El cliente no dejó un comentario.

chautsey h 
Clasificación:
3.0

No one was on site.

Barbara C 
Clasificación:
5.0

Great customer service!! Thank you for making a hectic day better

Dederic T 
Clasificación:
3.0

El cliente no dejó un comentario.

David H 
Clasificación:
5.0

El cliente no dejó un comentario.

Trinettte G 
Clasificación:
5.0

El cliente no dejó un comentario.

Lemuel T 
Clasificación:
1.0

El cliente no dejó un comentario.

kim p 
Clasificación:
5.0

Place the drop box in a better location. Had to reach over thorn bush. Designate parking options and office locations.

MARCUS C 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryanna B 
Clasificación:
1.0

The worst! Someone could jace advised that they would be closed. I arrived 20 minutes before my appointment and I to call another location for help. Plus, the equipment that I paid for was not inside. So. I had to rent again

Shawn R 
Clasificación:
2.0

Better customer service

Neal M 
Clasificación:
4.0

El cliente no dejó un comentario.

JASON D 
Clasificación:
5.0

The drivers side turn signal light was out , but otherwise I will definitely use again

Kamilah N 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick D 
Clasificación:
3.0

El cliente no dejó un comentario.

Listasha A 
Clasificación:
5.0

Loved the staff she was very friendly and helpful

prenilla h 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony P 
Clasificación:
5.0

Equipment clean but truck made loud noise while I drove it.

Mable E 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry P 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur R 
Clasificación:
5.0

Customer service was outstanding - truly top notch. Only suggestion would to have swept out dog hair from cab and maybe air fresh bc it smelled smokey. That being said, the friendly + helpful customer service made up for that! Thank you! Stephanie and Martin Christie

Stephanie C 
Clasificación:
5.0

The service at River City Investments was excellent!

Tammy P 
Clasificación:
2.0

Made reservation several days in advance. Upon pickup, they had none of the additional items available (furniture pads, appliance dolly). Trailer had to get new tire while I waited as well. Then, an hour after pick up, my credit card was flagged for fraud as a $5,050 charge was attempted. This was a new card and only Place used was this location.

James T 
Clasificación:
5.0

This location as exceptional. When another location said they didn't have the proper equipment a call to River City Investments quickly resolved our problem and they had the necessary equipment. Very professional, polite, and efficient in completing our order.

James M 
No se han enviado comentarios para esta ubicación.

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