Customer Reviews for The Rental Place LLC
(U-Haul Neighborhood Dealer)

485 reviews

1468 Industrial Av   Sebastopol, CA 95472

(707) 634-7119

Location Hours

  • Mon-Sat: 7 am - 5 pm
  • Sun: 8 am - 2 pm
Special Operating Hours
  • 12/12/2021: 9:00 am - 2:00 pm

Services at this Location:

Contact Us

(707) 634-7119

1468 Industrial Av
Sebastopol, CA 95472

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 5 pm
  • Sun: 8 am - 2 pm
Special Operating Hours
  • 12/12/2021: 9:00 am - 2:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

hunter D. 
Rating:
4.0

Friendly service, clean facility, vehicle was available when I asked for it, clean and in good working order. Keep up the good work.

Peter W. 
Rating:
5.0

Jen and the person in that yard (John, I think) were amazing. They took very good care of me.

Marguerite B. 
Rating:
5.0

Customer did not leave a comment.

Kathryn T. 
Rating:
5.0

Send emails

IVAN A. 
Rating:
5.0

Your online rental app could use improvement.

Kerry M. 
Rating:
4.0

There was unusual confusion about my truck rental that included some yard staff and the previous customer, but today in return I was very well taken care of and am happy

glen G. 
Rating:
5.0

Nothing to improve other than to hae a wider assortment of trucks available. Service was excellent and the truck was just what I needed. Thanks.

William Grace F. 
Rating:
5.0

Great people and great service!!

eddie D. 
Rating:
5.0

Customer did not leave a comment.

Jenna S. 
Rating:
3.0

The people were helpful and my wife had no trouble picking up the trailer.

Jenni P. 
Rating:
5.0

Customer did not leave a comment.

Carol M. 
Rating:
4.0

I was scheduled to pick up my truck at another location in Santa Rosa, and had to call and wait on hold for nearly an hour before I was told to o to this new location. It was a lot of wasted time and effort for nothing.

Jamie R. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Dejana C. 
Rating:
5.0

Lower the per mile rate.

Walt S. 
Rating:
5.0

Perfect for me, very easily booked, easily picked up and drop off, and the truck worked perfectly for our needs… perfect!

Kieran C. 
Rating:
5.0

Customer did not leave a comment.

Alexander S. 
Rating:
5.0

The tire warning light was on in the truck causing me to bring the truck back. Apparently it was a spare tire on the truck that did not have a sensor I was told. Instead of wasting my time & gas, it would have been better to have had a notice when I signed the paper work.

LUCIA C. 
Rating:
5.0

The cigarette lighter in this truck would not charge my phone with an ATT adapter.

LUCIA C. 
Rating:
1.0

Customer did not leave a comment.

Martin L. 
Rating:
5.0

Raz and his staff were very helpful.

GEOFFREY K. 
Rating:
5.0

Raz and his staff were extremely helpful.

GEOFFREY K. 
Rating:
5.0

Customer did not leave a comment.

Estrella E. 
Rating:
4.0

Customer did not leave a comment.

fran M. 
Rating:
5.0

Excellent customer service. Associates were polite, courteous and efficient.

Horace W. 
Rating:
5.0

Show user how to set parking brake or provide wheels blocks.

Matthew O. 
Rating:
5.0

Great staff!

Sarah D. 
Rating:
5.0

Nice people, great service,

James L. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Cynthia K. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
2.0

The 10' truck I reserved wasn't actually what they gave me. Instead I could only get a cargo van. That caused a major problem. Could not fit everything we needed to move. I was very dissatisfied by this experience.

ALLEN G. 
Rating:
3.0

Make sure fluids are filled, wipers work. Safety stuff

Janenine H. 
Rating:
5.0

Customer did not leave a comment.

Elena A. 
Rating:
5.0

Very easy drop off.

Christine O. 
Rating:
1.0

Super rude employee. Extremely disrespectful this is the only review I've ever left bad for anything that's saying something!!

Dashiel R. 
Rating:
5.0

Very good customer service, friendly and efficient, Greg

Greg M. 
Rating:
5.0

I really liked this location. Everything went really smoothly and took much less time than I've experienced elsewhere. The truck was clean and in excellent working condition.

Judith Ellen B. 
Rating:
4.0

truck bed littered with many small pieces of drywall; I had to sweep it out before use. tailgate hinge broken, making loading and unloading very difficult.

eric F. 
Rating:
5.0

Great staff. Very friendly and flexible.

Sarah D. 
Rating:
5.0

Great customer service!

Mary S. 
Rating:
2.0

They could not get me a drop off location at time of pickup. I was told that I can drop off the truck at my nearest uhual. However, when I returned the uhual to my nearest location, they charge me an extra day. The dropoff location said they did not know how to reverse the charge when I complained. Dropoff location wanted me to call the central service for reversal of the charges. I tried 3 separate times with calling the central service but I could get through. Very frustrating experience!

JOHN N. 
Rating:
5.0

Customer did not leave a comment.

Debra M. 
Rating:
5.0

Nothing...the customer service was outstanding!!!

Nathan R. 
Rating:
5.0

Stay Golden

John M. 
Rating:
5.0

Customer did not leave a comment.

Megan G. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Trucks need better tires for bad conditions, truck wouldn't go up hill in the rain

Mark C. 
Rating:
5.0

Staff were very friendly. I would absolutely rent from them again.

Monica R. 
Rating:
3.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Philippe B. 
Rating:
5.0

Really nice people, very good van.

brad E. 
Rating:
3.0

Customer did not leave a comment.

ZOEY G. 
Rating:
5.0

The headlights on the van need to be re-aligned as they are not aimed properly

James M. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Truck had less than 2000 miles but was dusting inside and out which is ok unless I am charged to clean it.

Estrella E. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
3.0

Dirty windshield & interior on the rental truck and inordinately concerned about face masks.

DENNIS H. 
Rating:
5.0

Customer did not leave a comment.

PATRICK H. 
Rating:
5.0

The window was really dirty on the inside so that I couldn't clean it while driving. It had oil or something on it tough to get off

Kristina G. 
Rating:
1.0

They weren't helpful at all, the guy who works at the office was a nice guy but the other guys who works outside they weren't friendly.

abel H. 
Rating:
4.0

I was never informed that if I didn't check out on line it would cost me $20. I asked about returning after hours and I was told to park it at location, put keys in Dropbox and I would be check in in morning. DisappointingðŸ˜'

Kathy H. 
Rating:
5.0

Customer did not leave a comment.

terra C. 
Rating:
5.0

The van had a change oil light on. The van was dirty inside and out. The worst part of my experience was customer service when I had a problem being on the phone for 3 hours waiting to talk to someone. Being transferred waiting again. The truck had issues and I was trying to get a refund for one day. It took me 3 hours.

SHIRLEY C. 
Rating:
2.0

I dropped off the truck with the same amount of gas as I received the truck yet I was sent a gas bill for $83. Not paying it

Dyenia A. 
Rating:
1.0

I made a reservation online to pick the truck up in Santa Rosa and drive about 300 miles and was going to drop the truck off in Eureka. they gave an option for a "SAVE 295$" DEAL it was good for 4 days and include 514 miles. for a total of 111$ not including tax i got a call the truck was not in Santa Rosa it was in Sebastopl, calling the 800# i asked "is the contract the same it's only changing the pick up location" the woman on the line said "yes it was all the same" When i dropped off the truck it was listed as a "local rental" for total $645.72..... bait and switch..... i called the 800 number and it will take 5-7 days to get a refund more to follow

Gary F. 
Rating:
5.0

Great service!

RUNE S. 
Rating:
5.0

Customer did not leave a comment.

Kevin N. 
Rating:
5.0

Keep your counter guy! I did not notate his name and I should have. Saturday morning Aug.1st. He was working hard with customers, phone calls and staff to get the job done right. He listened, was flexible. helpful and trusting. Give him a raise!

LUZ S. 
Rating:
1.0

I was redirected to this location from a location across the street from my house. This was an house an a half away and I was not compensated nor allowed to transfer the truck to the right location early. At the other end, I was told I had to drive again an hour away rather than the location next to me because another customer needed my truck. The service from this location was just fine - the service from uhaul was horrible.

SONIA F. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Nothing at this time, Thx.

DAVE B. 
Rating:
3.0

One of the employees were rude to us and left an appliance dolly in the middle of the parking lot instead of placing it in the truck for us, which was parked down the road.

George B. 
Rating:
4.0

Service was great--check out was fast and when we had a question, help arrived promptly. There were no blankets available, and we managed fine; just something to note. Staff was helpful and safety was practiced. Thank you

GERI W. 
Rating:
5.0

The guy at the counter was so nice. And we couldn't believe how pristine the truck was. Usually you get one with dents all over it but this one had none. AND the truck got good mileage so it was a win. Thank you Sebastopol U-Haul!

BERGEN W. 
Rating:
5.0

Fantastic place to rent

JEFFREY E. 
Rating:
3.0

Update revised hours

Deven Y. 
Rating:
4.0

Customer did not leave a comment.

Rebecca M. 
Rating:
4.0

The Sebastopol and Santa Rosa location were very friendly and helpful. The UHaul process in general is terrible. The truck was not at the requested spot...or the first alternative after we drove there. The packing supplies defaulted to a prior move location so that took time and rushed the process as well.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
4.0

Windows were very dirty but van ran great

JORDON B. 
Rating:
5.0

Customer did not leave a comment.

Macario M. 
Rating:
3.0

We rented an 8-ft. Ford F150 truck with supposedly a full tank. We went 22 miles and put 3.6 gallons of gas in the tank to refill it. Mileage was terrible for that size truck.

Jim P. 
Rating:
5.0

Excellent service Perfect agent Pleasant experience

STEVEN S. 
Rating:
4.0

Customer did not leave a comment.

Marci H. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Andriy S. 
Rating:
5.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Cool place. Rent a lot more than uhauls too! Overall great experience. Good customer service!

Emma R. 
Rating:
4.0

Customer did not leave a comment.

Lisa P. 
Rating:
5.0

Customer did not leave a comment.

Whitney T. 
Rating:
1.0

Correct your business information on uhauls website for starters. But even while I had to do a second 1.5 hr round trip trip there because your store hours are wrong I was waiting while the customer if front of me had problems and all the store clerk does was blame uhaul and not the store. Just like he did for me with the wrong hours. Think the owner needs to get their systems fixed.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Heidi H. 
Rating:
5.0

Customer did not leave a comment.

Emily L. 
Rating:
5.0

Very helpful friendly staff

Kevin H. 
Rating:
4.0

Nothing. It did look like the advertised mileage rate (.79 cents p/m) was $1.08 when billed, which was$16 more than I expected. Regardless, I paid it as everything else was smooth and effortless. But you should match the advertised rate to the billed rate especially for longer trips. John Cotton

John C. 
No reviews have been submitted for this location.

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