Your online rental app could use improvement.Kerry M.
Customer Reviews for The Rental Place LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
There was unusual confusion about my truck rental that included some yard staff and the previous customer, but today in return I was very well taken care of and am happyglen G.
Nothing to improve other than to hae a wider assortment of trucks available. Service was excellent and the truck was just what I needed. Thanks.William Grace F.
Great people and great service!!eddie D.
El cliente no dejó un comentario.Jenna S.
The people were helpful and my wife had no trouble picking up the trailer.Jenni P.
El cliente no dejó un comentario.Carol M.
I was scheduled to pick up my truck at another location in Santa Rosa, and had to call and wait on hold for nearly an hour before I was told to o to this new location. It was a lot of wasted time and effort for nothing.Jamie R.
El cliente no dejó un comentario.Stephen B.
El cliente no dejó un comentario.Dejana C.
Lower the per mile rate.Walt S.
Perfect for me, very easily booked, easily picked up and drop off, and the truck worked perfectly for our needsâ€¦ perfect!Kieran C.
El cliente no dejó un comentario.Alexander S.
The tire warning light was on in the truck causing me to bring the truck back. Apparently it was a spare tire on the truck that did not have a sensor I was told. Instead of wasting my time & gas, it would have been better to have had a notice when I signed the paper work.LUCIA C.
The cigarette lighter in this truck would not charge my phone with an ATT adapter.LUCIA C.
El cliente no dejó un comentario.Martin L.
Raz and his staff were very helpful.GEOFFREY K.
Raz and his staff were extremely helpful.GEOFFREY K.
El cliente no dejó un comentario.Estrella E.
El cliente no dejó un comentario.fran M.
Excellent customer service. Associates were polite, courteous and efficient.Horace W.
Show user how to set parking brake or provide wheels blocks.Matthew O.
Great staff!Sarah D.
Nice people, great service,James L.
El cliente no dejó un comentario.DAVID C.
El cliente no dejó un comentario.Cynthia K.
El cliente no dejó un comentario.Susan B.
El cliente no dejó un comentario.STEPHEN B.
The 10' truck I reserved wasn't actually what they gave me. Instead I could only get a cargo van. That caused a major problem. Could not fit everything we needed to move. I was very dissatisfied by this experience.ALLEN G.
Make sure fluids are filled, wipers work. Safety stuffJanenine H.
El cliente no dejó un comentario.Elena A.
Very easy drop off.Christine O.
Super rude employee. Extremely disrespectful this is the only review I've ever left bad for anything that's saying something!!Dashiel R.
Very good customer service, friendly and efficient, GregGreg M.
I really liked this location. Everything went really smoothly and took much less time than I've experienced elsewhere. The truck was clean and in excellent working condition.Judith Ellen B.
truck bed littered with many small pieces of drywall; I had to sweep it out before use. tailgate hinge broken, making loading and unloading very difficult.eric F.
Great staff. Very friendly and flexible.Sarah D.
Great customer service!Mary S.
They could not get me a drop off location at time of pickup. I was told that I can drop off the truck at my nearest uhual. However, when I returned the uhual to my nearest location, they charge me an extra day. The dropoff location said they did not know how to reverse the charge when I complained. Dropoff location wanted me to call the central service for reversal of the charges. I tried 3 separate times with calling the central service but I could get through. Very frustrating experience!JOHN N.
El cliente no dejó un comentario.Debra M.
Nothing...the customer service was outstanding!!!Nathan R.
Stay GoldenJohn M.
El cliente no dejó un comentario.Megan G.
El cliente no dejó un comentario.Brian M.
El cliente no dejó un comentario.MICHAEL C.
Trucks need better tires for bad conditions, truck wouldn't go up hill in the rainMark C.
Staff were very friendly. I would absolutely rent from them again.Monica R.
El cliente no dejó un comentario.Steven S.
El cliente no dejó un comentario.Philippe B.
Really nice people, very good van.brad E.
El cliente no dejó un comentario.ZOEY G.
The headlights on the van need to be re-aligned as they are not aimed properlyJames M.
El cliente no dejó un comentario.Mark M.
Truck had less than 2000 miles but was dusting inside and out which is ok unless I am charged to clean it.Estrella E.
El cliente no dejó un comentario.Patrick D.
Dirty windshield & interior on the rental truck and inordinately concerned about face masks.DENNIS H.
El cliente no dejó un comentario.PATRICK H.
The window was really dirty on the inside so that I couldn't clean it while driving. It had oil or something on it tough to get offKristina G.
They weren't helpful at all, the guy who works at the office was a nice guy but the other guys who works outside they weren't friendly.abel H.
I was never informed that if I didn't check out on line it would cost me $20. I asked about returning after hours and I was told to park it at location, put keys in Dropbox and I would be check in in morning. DisappointingðŸ˜'Kathy H.
El cliente no dejó un comentario.terra C.
The van had a change oil light on. The van was dirty inside and out. The worst part of my experience was customer service when I had a problem being on the phone for 3 hours waiting to talk to someone. Being transferred waiting again. The truck had issues and I was trying to get a refund for one day. It took me 3 hours.SHIRLEY C.
I dropped off the truck with the same amount of gas as I received the truck yet I was sent a gas bill for $83. Not paying itDyenia A.
I made a reservation online to pick the truck up in Santa Rosa and drive about 300 miles and was going to drop the truck off in Eureka. they gave an option for a "SAVE 295$" DEAL it was good for 4 days and include 514 miles. for a total of 111$ not including tax i got a call the truck was not in Santa Rosa it was in Sebastopl, calling the 800# i asked "is the contract the same it's only changing the pick up location" the woman on the line said "yes it was all the same" When i dropped off the truck it was listed as a "local rental" for total $645.72..... bait and switch..... i called the 800 number and it will take 5-7 days to get a refund more to followGary F.
Great service!RUNE S.
El cliente no dejó un comentario.Kevin N.
Keep your counter guy! I did not notate his name and I should have. Saturday morning Aug.1st. He was working hard with customers, phone calls and staff to get the job done right. He listened, was flexible. helpful and trusting. Give him a raise!LUZ S.
I was redirected to this location from a location across the street from my house. This was an house an a half away and I was not compensated nor allowed to transfer the truck to the right location early. At the other end, I was told I had to drive again an hour away rather than the location next to me because another customer needed my truck. The service from this location was just fine - the service from uhaul was horrible.SONIA F.
El cliente no dejó un comentario.Steven R.
Nothing at this time, Thx.DAVE B.
One of the employees were rude to us and left an appliance dolly in the middle of the parking lot instead of placing it in the truck for us, which was parked down the road.George B.
Service was great--check out was fast and when we had a question, help arrived promptly. There were no blankets available, and we managed fine; just something to note. Staff was helpful and safety was practiced. GraciasGERI W.
The guy at the counter was so nice. And we couldn't believe how pristine the truck was. Usually you get one with dents all over it but this one had none. AND the truck got good mileage so it was a win. Thank you Sebastopol U-Haul!BERGEN W.
Fantastic place to rentJEFFREY E.
Update revised hoursDeven Y.
El cliente no dejó un comentario.Rebecca M.
The Sebastopol and Santa Rosa location were very friendly and helpful. The UHaul process in general is terrible. The truck was not at the requested spot...or the first alternative after we drove there. The packing supplies defaulted to a prior move location so that took time and rushed the process as well.Scott P.
El cliente no dejó un comentario.JAMES C.
Windows were very dirty but van ran greatJORDON B.
El cliente no dejó un comentario.Macario M.
We rented an 8-ft. Ford F150 truck with supposedly a full tank. We went 22 miles and put 3.6 gallons of gas in the tank to refill it. Mileage was terrible for that size truck.Jim P.
Excellent service Perfect agent Pleasant experienceSTEVEN S.
El cliente no dejó un comentario.Marci H.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Andriy S.
El cliente no dejó un comentario.Matthew J.
El cliente no dejó un comentario.Kevin F.
Cool place. Rent a lot more than uhauls too! Overall great experience. Good customer service!Emma R.
El cliente no dejó un comentario.Lisa P.
El cliente no dejó un comentario.Whitney T.
Correct your business information on uhauls website for starters. But even while I had to do a second 1.5 hr round trip trip there because your store hours are wrong I was waiting while the customer if front of me had problems and all the store clerk does was blame uhaul and not the store. Just like he did for me with the wrong hours. Think the owner needs to get their systems fixed.Ryan S.
El cliente no dejó un comentario.Heidi H.
El cliente no dejó un comentario.Emily L.
Very helpful friendly staffKevin H.
Nothing. It did look like the advertised mileage rate (.79 cents p/m) was $1.08 when billed, which was$16 more than I expected. Regardless, I paid it as everything else was smooth and effortless. But you should match the advertised rate to the billed rate especially for longer trips. John CottonJohn C.
Put a sign on the corner of Industrial and Hwy 112 - very easy to missJohn M.
El cliente no dejó un comentario.Marc B.
El cliente no dejó un comentario.John R.
El cliente no dejó un comentario.Neal M.
El cliente no dejó un comentario.Mark F.