Customer Reviews for The Rental Place LLC
(U-Haul Neighborhood Dealer)

527 comentarios

1468 Industrial Av   Sebastopol, CA 95472

(707) 634-7119

Horario

  • Mon–Sat
    7 a. m. - 5 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(707) 634-7119

1468 Industrial Av
Sebastopol, CA 95472

Servicios en esta ubicación:

Horario

  • Mon–Sat
    7 a. m. - 5 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great customer service they made it easy, I would definitely recommend this place!

Anthony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zella R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guillermo G. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUDITH L. 
Clasificación:
5.0

Excellent Customer Service. I forget the person's name who checked out my truck to me but was he so helpful, efficient, respectful, and courteous. This U-Haul experience was by far the best and the location was so convenient for me. I had difficulty with the after hour e-drop-off app. Not sure why I wasn't receiving a drop off confirmation from the app. But all worked out.

scott M. 
Clasificación:
5.0

i am really happy i chose the sebastopol location. mike and patrick and john were not only polite but cheerful.. helpful and informative. i hAve told most of my friends how good i was treated and will continue to tell everyone i know, thank you for thew chance to tell the company how pl;eased i am. md.

MARY D. 
Clasificación:
5.0

Consider improving the laborious online rental application--it does not need to be as lengthy as it was a week ago. If customers are interested only in a specific item, then please eliminate tactics meant to encourage additional rentals--I was tempted to cancel my then in progress application.

Regina B. 
Clasificación:
5.0

best rental experience ever

JEANIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ward T. 
Clasificación:
5.0

Was so easy to contact this location and have the owner personally assist me in a friendly manner. Had the truck I needed and was able to get the job done quickly with no time wasted. Gracias.

JOHANNA L. 
Clasificación:
5.0

This Location is amazing. Laid back clerks , very helpful. I will never go to another location if im in town and have this option.

Jordan S. 
Clasificación:
1.0

The truck wasn't maintained, the brakes are almost inoperable, the transmission isn't functioning, when doing downhill, the transmission would down shift into 1st gear and the rpms would rise to 5000 rpm. The only way to get the transmission to shift into hi was to stop. The truck was and is dangerous, we feared for our lives.

BRUCE B. 
Clasificación:
5.0

Super service! Thanks guys!

Bryan C. 
Clasificación:
5.0

Great Staff and location

Troy V. 
Clasificación:
5.0

El cliente no dejó un comentario.

seth H. 
Clasificación:
5.0

No suggestions. I appreciate the friendly staff at the Rental place. They make it easy to pick up & drop off the rental.

Nancy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent W. 
Clasificación:
5.0

Great to work with

KENNETH C. 
Clasificación:
1.0

Women beware- The experience with the truck was fine, and as expected. The issue was a staff member used my contract information to contact me about meeting up and wouldn't take no for an answer. I felt very uncomfortable, and even after I clearly said no, and that I felt uncomfortable, the text messages just kept coming. I had no choice but to block him. I won't be back, and I definitely will not recommend my friends to go here. I felt my personal safety was at risk

Barbara L. 
Clasificación:
1.0

I accidentally left $202.00 in the uhaul when I dropped it off at 8 pm on Saturday in Sebastopol once I dropped the key into the box I realized I left the money inside the cup holder of the uhaul I called first thing on Monday morning wt 7:46 am before anyone had even rented the uhaul and the money was gone ! I have three children 18,17,11 and we just moved . I desperately needed that money to pay for our new storage and one of the employees has stolen it… I called the office the man did say he looked in the trucks and found nothing HOWEVER I'm positive I left it folded in the cup holder it was 2 one hundred dollar bills and 1 two dollar bill!! I am very sadden and disappointed that there are thief's at this company ! Again I am a single mother of three children,that money was ours and someone on that property is now $202.00 dollars richer …. Very f**ked up

daniella L. 
Clasificación:
5.0

Andy, as well as other employees were courteous, helpful and answered all questions. The van I rented was almost spotless. It was a very positive experience.

DebrahE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Spenser A. 
Clasificación:
5.0

Friendly and competent service in Sebastopol. I especially appreciate the availability of a key drop box during after hours. I'm not so crazy about the text messages because my service charges me extra to receive them. I'd like an option to not receive text messages.

REGINA B. 
Clasificación:
4.0

Make it easier to communicate online. I would not work. I had to call.

kimberly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
4.0

Returned after hours.

Danielle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah C. 
Clasificación:
5.0

Best uhaul rental ever

Michael L. 
Clasificación:
5.0

I like this store very much. Service is always courteous.

LUCIA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric N. 
Clasificación:
1.0

They are terrible. They went in and canceled our reservation so it only showed truck. No movers no dolly no pads. Lied and said that stuff was not reserved until Ishiwed printed copy. Tried to give us a appliance dolly with strap broke in 2. When my wife said no it won't work They told her she could just carry the stuff then. They said they are not u haul and it was our problem. We waited until after hours to return truck so not to deal with them even though we had to pay extra day rental fee. They should not have u haul equipment. I would never have people like this represent a company I worked with. They have a long list of bad reviews. We will never go thete again . They gave your company a black eye on 3/18/2022.

Rob F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stuart A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Julie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTIEN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

JULIE H. 
Clasificación:
5.0

I originally rented through UHaul and my rental was changed to a smaller truck days after I booked it so I cancelled and rented directly through the location which worked much better for me. I will rent in the future directly through the local location. I did not like having my reservation changed by Uhaul to something that I could not use for the move.

JOSHUA R. 
Clasificación:
5.0

Best rental in the county for sure!

fredrick B. 
Clasificación:
5.0

U-Haul customer service told me I could pick it up at 8am but the location only opens at 9. I had employed 2 day laborers for 8 am and had to pay them $60 to sit waiting. Rental Place says this happens frequently when U- Haul places the reservation. I believe U-Haul owes me $60.

Lawrence P. 
Clasificación:
4.0

El cliente no dejó un comentario.

GLENYS J. 
Clasificación:
5.0

Fantastic service. Their staff is amazing

JEFFREY E. 
Clasificación:
4.0

El cliente no dejó un comentario.

hunter D. 
Clasificación:
4.0

Friendly service, clean facility, vehicle was available when I asked for it, clean and in good working order. Keep up the good work.

Peter W. 
Clasificación:
5.0

Jen and the person in that yard (John, I think) were amazing. They took very good care of me.

Marguerite B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn T. 
Clasificación:
5.0

Send emails

IVAN A. 
Clasificación:
5.0

Your online rental app could use improvement.

Kerry M. 
Clasificación:
4.0

There was unusual confusion about my truck rental that included some yard staff and the previous customer, but today in return I was very well taken care of and am happy

glen G. 
Clasificación:
5.0

Nothing to improve other than to hae a wider assortment of trucks available. Service was excellent and the truck was just what I needed. Thanks.

William Grace F. 
Clasificación:
5.0

Great people and great service!!

eddie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenna S. 
Clasificación:
3.0

The people were helpful and my wife had no trouble picking up the trailer.

Jenni P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol M. 
Clasificación:
4.0

I was scheduled to pick up my truck at another location in Santa Rosa, and had to call and wait on hold for nearly an hour before I was told to o to this new location. It was a lot of wasted time and effort for nothing.

Jamie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dejana C. 
Clasificación:
5.0

Lower the per mile rate.

Walt S. 
Clasificación:
5.0

Perfect for me, very easily booked, easily picked up and drop off, and the truck worked perfectly for our needs… perfect!

Kieran C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander S. 
Clasificación:
5.0

The tire warning light was on in the truck causing me to bring the truck back. Apparently it was a spare tire on the truck that did not have a sensor I was told. Instead of wasting my time & gas, it would have been better to have had a notice when I signed the paper work.

LUCIA C. 
Clasificación:
5.0

The cigarette lighter in this truck would not charge my phone with an ATT adapter.

LUCIA C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Martin L. 
Clasificación:
5.0

Raz and his staff were very helpful.

GEOFFREY K. 
Clasificación:
5.0

Raz and his staff were extremely helpful.

GEOFFREY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Estrella E. 
Clasificación:
4.0

El cliente no dejó un comentario.

fran M. 
Clasificación:
5.0

Servicio al cliente de excelencia. Associates were polite, courteous and efficient.

Horace W. 
Clasificación:
5.0

Show user how to set parking brake or provide wheels blocks.

Matthew O. 
Clasificación:
5.0

Great staff!

Sarah D. 
Clasificación:
5.0

Nice people, great service,

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN B. 
Clasificación:
2.0

The 10' truck I reserved wasn't actually what they gave me. Instead I could only get a cargo van. That caused a major problem. Could not fit everything we needed to move. I was very dissatisfied by this experience.

ALLEN G. 
Clasificación:
3.0

Make sure fluids are filled, wipers work. Safety stuff

Janenine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elena A. 
Clasificación:
5.0

Very easy drop off.

Christine O. 
Clasificación:
1.0

Super rude employee. Extremely disrespectful this is the only review I've ever left bad for anything that's saying something!!

Dashiel R. 
Clasificación:
5.0

Very good customer service, friendly and efficient, Greg

Greg M. 
Clasificación:
5.0

I really liked this location. Everything went really smoothly and took much less time than I've experienced elsewhere. The truck was clean and in excellent working condition.

Judith Ellen B. 
Clasificación:
4.0

truck bed littered with many small pieces of drywall; I had to sweep it out before use. tailgate hinge broken, making loading and unloading very difficult.

eric F. 
Clasificación:
5.0

Great staff. Very friendly and flexible.

Sarah D. 
Clasificación:
5.0

Great customer service!

Mary S. 
Clasificación:
2.0

They could not get me a drop off location at time of pickup. I was told that I can drop off the truck at my nearest uhual. However, when I returned the uhual to my nearest location, they charge me an extra day. The dropoff location said they did not know how to reverse the charge when I complained. Dropoff location wanted me to call the central service for reversal of the charges. I tried 3 separate times with calling the central service but I could get through. Very frustrating experience!

JOHN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra M. 
Clasificación:
5.0

Nothing...the customer service was outstanding!!!

Nathan R. 
Clasificación:
5.0

Stay Golden

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

Trucks need better tires for bad conditions, truck wouldn't go up hill in the rain

Mark C. 
Clasificación:
5.0

Staff were very friendly. I would absolutely rent from them again.

Monica R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philippe B. 
Clasificación:
5.0

Really nice people, very good van.

brad E. 
Clasificación:
3.0

El cliente no dejó un comentario.

ZOEY G. 
Clasificación:
5.0

The headlights on the van need to be re-aligned as they are not aimed properly

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
No se han enviado comentarios para esta ubicación.

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