Worker that was there when we pulled into drop off car hauler was very rude. All he said to us was "why would you park it there?". There were no signs as where to park the trailer, only parking spots. We moved it to another location where we found a similar trailer and did a self check out using the app. Glad we didn't have to check out with the guy that was there; someone pissed in his cherrios that Sunday and having to deal with him would've been a nightmare!
Crystal B
Customer Reviews for The Packaging Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There's nothing you can do to improve it. The staff is wonderful and very helpful with hooking up the trailers and checking lights etc.
Todd NThey were helpful but the tires were bald and inside floor was full of drywall
richard mEmployee met us in the parking lot and immediately assisted upon our arrival
Preston FThey were very friendly and helpful.
Avery FThe man at the desk was very nice, professional and made the stress of moving a little easier.
Patricia WNothing. The service was excellent!!
Todd NThis store and the people here are great. The only issue I had was using the mobile check-in; this process saved little to no time at all and just created an annoyance while I waited to be "approved". This issue did not have anything to do with the store or the people, the mobile check-in is just not a very good experience.
Steve WThey told me to “fill up the gas tank before I brought it back”. I put $20 in gas. The tank could not have possibly been full when I took the truck. I only drove 14 miles. When I returned it the guy said “tough, I’m not giving you any money back, you should’ve only put a couple gallons on it”. He didn’t even get up from his chair. Awful customer service. This is going to the Better Business Bureau for sure along with my word of mouth to never rent from Uhaul on Barlow. Terrible experience.
kristin bVery helpfull and pleasant
Dave GThis was a great experience working with the amazing, helpful staff (Jesse in particular!). I willl send friends and family to this location in the years to come. Thanks Barlow U Haul!
MARY DNothing, it was perfect! Jesse at your Traverse City location is awesome!! Great customer service and experience!
HEATHER CI rented a 5 x 8 trailer. Right side lights did not work, rear door was defective and kept sticking in the up position, trailer floor was covered with grease, cosmetically trailer look like it was 100 years old. The U-Haul representative that I dealt with at this location was rude and was a real joker. I brought the trailer back an hour or so shy and they charged me another full day despite all the problems that I had had. I will never use this location and probably will not use U-Haul ever again.
SCOTT RSuper helpful and friendly
michael gThe dealer was friendly and helpful.
Craig BJesse, the U-Haul attendant who helped me at both ends of my U-Haul rental was extremely nice and helpful. I was so happy to not have to endure the experience of using the U-Haul app (I have found it quite onerous on prior occasions), but to do the paper work in person and not have a prolonged wait. I highly recommend this location.
William MAwesome customer service! Great prices. We will definitely use them again!
Andrew GAlways great customer service. I don't go anywhere else for rentals and packaging needs.
KAREN SIndividuals that helped me both picking up and dropping off were very courteous and helpful
Jeffrey SAbove average experience, as usual.
ruth bDrop off after hours was slightly difficult using the posted instructions and website.
Sandra MGreat people to work with, friendly and accommodating.
peter wThe drop off location was friendly and a well established business.
Tamie HFix your website. Don't book me a pickup location that is CLOSED. So irritated that I called to confirm and they couldn't even tell that location was closed. This survey doesn't ask the right questions. Likely so you don't get bad feedback.
Alicia GMy recent experience went as expected.
Jerry OThe online check-in process failed big time, leaving me standing in the cold. Luckily a nice employee opened the store early and helped me. The online process was useless and when the guy at the store was helping me, another customer walked in with the exact same problem. Great employees, abysmal online service.
Maria UGreat fast service. I was in and out with a tow dolly in 10 minutes.
JIM HHire new staff.
MAXX JJessie once again provided high quality customer service
SHAUN MNothing comes to mind. Staff was excellent, curious and knowledgeable
chris gCustomer service returning the truck was amazing ..
Sylvia SMy experience was perfect! Quick and easy pickup and return. The vehicle was clean and in excellent shape. I'll definitely go back when I need to rent a van/truck/trailer.
Deborah DThe staff I encountered was rude
Thomas WDid a great job, from making the reservation, to hooking the trailer, to dropping the trailer off. This was a great operation and location.
jim hVery easy rental with excellent service from start to finish. Thank You!
Brian MThis location was very short staffed, and after a very long wait time an unfriendly and unhelpful person eventually provided some service.
Paul MThe 24 hour drop off option is really convenient. The process is fast and easy. This location’s parking area is always well organized and easy to use. This is my top choice for rentals and drop offs in my area.
Liberty HWonderful friendly staff...dont change anything..
JEANNE OJust nice guys to work with
Brian Vgreat experience! Robert was great!
TODD RThanks for an efficient, clean and economical solution to our moving situation!
Kevin GMe when I got there - "Hi sir, I'm out front and would like to know where you would like the trailer to be dropped off?" Him - "well, not out front". That's it, not a joke, not a drop of sarcasm - just a feeling like I'm bothering him by dropping off the trailer.
ROBERT MNothing, service was great, best truck I have ever rented, clean, new, good mileage. May buy a new truck like this one!
LOUIS BAuto drop off was really nice
Justin TExcellent and friendly staff! A great experience all around!!
TOM F