The van had animal fur all over the seats, the rear tires were low, and the oil needed to be filled (according to the van's cues). The staff was very friendly and efficient,
LYNDA JO H.
Customer Reviews for The Packaging Store
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
I'd say everything was as perfect as I could I may. The guy was very sweet & nice! Very helpful even offered to show me how to use a dolly even hauled it out for me. Very nice location
Shyla S.All was wonderful! Just what we needed!
WILLIAM L.Everything was great.
doyle M.Jesse was very helpful! He should be commended for excellence in customer service!
Diane L.Better seats in your trucks, brush guards.
Debra H.Have coffee ready in the morning!
Robert G.The inside of the store looked a little messy and the guys at the counter were not always keeping their masks over their noses.
Melissa B.Signage for entry would be helpful, as would having the business hours posted online.
David R.In addition to price being 5x what it should have been, got an additional charge of $100 after turning it in. Rental was for 8 days, but their system had the wrong information...charged me for more days...it said 4 days instead of 8. Everything uhaul had in their system was wrong and trying to charge extra. Price gouging at its worst!
brock H.Parking location for returning truck was not clear. A sign would be helpful. Otherwise, returned after hours so no comments for staff.
KEEGAN LACIE F.Ninguno
BRIAN W.Not a thing, great service and a fair rate. Jesse was very helpful. I already mentioned UHaul to a few friends!
Charles W.This is my third time renting a trailer from here on the last 3 months. Everything went as expected every time. I will have more needs in the next few months and will use them every time.
Amber P.Why did I get charged the full amount when I dropped the trailer off a day early? Also, when he hooked the trailer up to my truck, he didn't lock thectrailer on the ball.
Brian L.Like new location
TIMOTHY EDWARD R.We dropped after hours
MINDY M.This 5x8 trailer was one of the best I have ever pulled. Tracked very good. Drop off location was clean and owner unloaded and put it in space. Very personable, friendly and professional. Believe registration pickup could be smoother, even after doing most online.
DENNIS TERRY M.Tires on the trailer were pretty bad, made it back ok but was sort of a looming concern the entire time.
Michael S.Extraordinario servicio al cliente
JOSEPH ANTHONY S.Returning the vehicle after hours was very frustrating. The system refused to accept the new contract number and insisted that I return the 10 ft truck. It refused to accept the information either so I had to input inaccurate info for it to return anything. Incredibly frustrating at 9 o'clock at night with children waiting for me... Please forward this to someone who can improve/help make the process doable.Â
NATHAN P.You don't have to improve your uhal service, I will always give your staff 5star rateing best truck rental company in the united states'
Timothy C.Well organized company and have shipping blankets available.
Frederic D.Always great service
Bill H.Always excellent service
William H.Made my moving so much more easier and I didn't have to worry about strapping things down with our own trailer. We just went through the website, picked up our trailer and picked up all my stuff and the dropped the trailer. So much easier than worrying about your own trailer! Will definitely recommend And would use uhaul again!
Hannamay B.Staff was very helpful and friendly
EMILY KATHRYN L.Can't think of a thing. Everything about the rental was excellent. Service was really good.
Normand K.The team at Barlow St went above and beyond.
Thomas R.Maybe at the new location this isn't applicable but leaving directions for parking your car close to where you'll be dropping of the U-Haul upon return in case it's dark out and you'd have to walk around the building to get to your car. Otherwise everything was great!
Paularichards S.Truck was high mileage and a bit tired but it got the job done (125,000 miles). Mirrors could not be adjusted (rusted brackets). Previous rentals were all low mileage trucks so it sorta caught me off guard, no worries though. Extremely friendly and competent staff.
Lee L.We checked in on line.
Wendi T.Seamless transaction, everything worked out fine.
GARY MYLES F.Everyone was great!
Bruce L.Always a great experience with this store. ¡Gracias!
Andrew S.Great support responsiveness and help. Great nice people to work with. Very good representative for the U-Haul brand. Would use again.
Robert M.Needed a car transport but had to get a 17' truck to transport the heavy vehicle as tell. No complaints about the car transport trailer. The truck on the other hand was 14 years old, drivers mirror was falling off, dash lights flickered, Turn signals didn't auto cancel, and the transmission shifted excessively hard in tow mode (I ended up having to turn off tow mode every time I started it). I should have received a POS truck discount.
Sean C.Extremely reliable in matching equipment to the task.
Dennis W.One minor thing, there was so many eMails that it got very confusing.
Micheal I.I got stuck and I bought insurance but it didn't cover getting stuck. I paid more for the tow than the truck rental. Outside of that, a great experience.
David K.Location was hidden back off the road behind other businesses. No sign on road. Found because I saw a couple u-haul trucks.
Patricia K.I would recommend this location only out of convenience of where it is located. The wheels on the rollup door needed oil badly, and I found out the hard way that the driver side windshield wiper did not work. And you had to slam both the driver side and passenger side doors to get them to shut.
John C.The workers inside were not wearing masks when I arrived to pick up nor when I dropped off.
KARI D.I appreciate the excellent service and assistance attaching the trailer.
Nicholas K.Thank you, fast and friendly.
LAURA ANN C.Nothing,The lady that helped us was very friendly.No problems. Thank You.
John R.The return after hours did not work for me I'm not great with my iPhone and I already dropped the key in the return box so as a result it cost me an extra day because of New Years Eve and New Year's Day nobody was onsite
Michael S.