Owner was very helpful. When I told him about the significant amount of water that came into the cargo area he throughly inspected the cargo box and found a hole where light was coming through. This corresponded with an area where rain water entered the cargo box and soaked into several furniture boxes swelling and ruining the finish on a shelving unit, bed set and closet set. Additionally, when I told the owner about the cab dripping water on me during my trip he was sympathetic. Water dripped on my shoulder while driving from the ceiling of the passenger compartment.
Gregory T.
Customer Reviews for The Packaging Store
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The trailer i rented was what i needed . The only problem i had was when i hit the road i found it had a badly balanced tire that shook the explorer at 45 mph i had to go on a bumpy trip .
RICHARD R.Need to make the app easier to use and make sure it's working properly for after hours drop off we dropped it off late at night because we had appointments the next day and still wound up having to go in there and take the extra time to make sure it was dropped off properly
Robert S.Great service and quick turnaround.
Ian J.Gentleman that helped me was super nice and very efficient. I was in and out in no time.
jerry H.We have used this service repeatedly - they make it quick, easy and painless!
Robert C.They were wonderful to work with and offered services that made my nice 100% easier and more efficient.
Robin W.Very friendly and helpful staff….
Charles O.Friendly Staff and great to work with
Sean A.Could've used some signage to be sure we left truck in good place . So grateful to drop off after hours !
Eric W.No complaints with the staff at Traverse City. However, we had a hitch installed at the Uhaul in Depew on Transit Road. The desk staff there should be more welcoming and look more, uh, alive. Their boredom and distaste with their job is clearly evident.
Lucy C.Excellent staff
BEN T.This was my 1st renting a U-Haul truck and the experience was easy and convenient. I would do again
Shane J.Great customer service and outstanding service. Highly recommended.
Jeffrey J.Excellent customer service!
Helen B.The gentleman that assisted me was very rude. Didn't Seem to care about me or my needs, just his. Made comment " I don't care what you do, just do something and get out of my way so I can move this trailer". I was with 2 friends, both of them and another man standing with us all said the same thing. He has a bad attitude and is a jerk!
MORRIS B.N/C
Michael B.Great service
richard G.(:
faith H.The staff is so helpful and friendly! I wound not rent uhaul from another location! These guys go above and beyond! Thank you Jessie and Mike! I really appreciate all the help.
kevin P.It wasn't clearly marked where to drop off our truck or where to enter the building to check in the truck.
Mark W.Unfriendly service. Won't recommend or return.
Matthew K.Not much
Brian V.Very polite and helpful folks. Would highly recommend this store for pickup or drop-off...
Daniel S.Wide array of vehicles for transport. Quick, friendly, and accommodating
Gary P.They had a technical issue the morning I went in to get the truck. It took almost half hour before I drove out and I got charged $14.00 for your SafeMove even though it was never discussed. I went back the next day and the charge was corrected. I will use this location again and would recommend it.
Jerry O.The staff at this location were very courteous and professional.
Tammy L T.very friendly easy hook up easy pay offer extra packing items
Mike W.Give out a beer for the road
Brian V.Service was impeccable. Very accomodating and had what we needed on last mi use request.
NANCEY L.Trailer floor could have been cleaner. Broom clean, but anything that sat on floor had dirt on it.
Robert D.The location and transaction I found flawless but I made the reservation through the call center. The rep I spoke with spoke very quiet and I found it very difficult to understand her. I had to ask her to repeat several times. I almost hung up because I was so frustrated. I told her so and nothing changed but I had to have the car dolly. Because of my frustration I had a couple issue to deal with at the pick up and again the pick up location agent fixed everything.
Rick M.EVERYTHING WAS OK
Ronald V.The trailer had two flat tires I was lucky that there was an air compressor were I was at
Cody F.Nothing. Excellent customer service.
Steven W.Jesse was an absolute gem of a human! His help attaching the tow hitch to the truck was incredible. He even did it in the middle of a snow storm. Thank you so much Jesse!
Brienne K.You guys need to fix your App. This is the second time that I have tried to return via the App and it will NOT store any pictures. I went to the website version and it worked. This is very annoying, especially when it is cold outside.
Mark K.Very good
JAMES ROBERT B.I drove 2 1/2 hours from Rogers City just to rent from this company in Traverse City. I was a walk-in. I did not pre-order online. They gave me a truck right away. Thanks Jesse great service
Randy F.