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Zachary S.
Customer Reviews for The Packaging Store
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Online app works great! Picking up the trailer was handled professionally by the Staff in a courteous and friendly manner! Trailer met exactly my needs and upon returning the trailer late at night, used the app to check in and followed the simple instructions to return it! Well done!!!
Michael B.Very disappointed in the fact that I had an after hours drop off and could not use website to check out. Said that I did not have a rental at this time. Made numerous attempts to call 800 number. I was hung up on after waiting several minutes. Then had 3 calls that the connection was dropped. " that may have been on my end?" I ended up calling the store the next morning to inform them that trailer was dropped off the evening before. I believe I was charged for 3 days and a late charge. I had the trailer for 2 days and made a good faith effort to use your web page to return trailer to avoid late charges. Of you look at your records you can see that I have had numerous rentals in past few months. Best regards
Michael M.I always choose this location 1st. Very easy to work with and a great group of people!
KELLIE LORRAINE V.Friendly and helpful. Took the time to answer my questions.
PATRICIA MARGARE D.Good experience, everything went smoothly.
WILLIAM JOSEPH A.ðŸ‘
Gregory L.They are very quick and efficient
Michael T.Took my family 2 hours almost to retrieve the truck and the ramp likes to get stuck, making us have to fiddle with it for a few minutes every time we used it, it took up a lot of time.
Kimberly B.My only complaint is the number of emails I received asking for my drivers license.
Alicia M.Unfortunately, the online system for returning after hours is at best frustrating, and last evening it was impossible to use. In fact, my impression is that it is purposely designed to squeeze a further “$20 Convenience Fee†from me when it doesn't work and local staff finishes the check-in when they reopen. It's so egregious, in fact, that I'm tempted to alert the Consumer Protection Bureau. Your online return system smells like a scam. Im still mad about it, mad enough to fill out this survey. Too bad your local agent gets a black eye for your corporate incompetence or greed.
Charles M.They were friendly and informative.
Veronica S.These guys do a great job, friendly and easy to deal with. New location is an easy in and out for the 26' truck that I use each year for the National Cherry Festival.
Mark J.motorcycle trailer was perfect!! worked out great!!
David B.Customer service was exceptional.
dorris G.Management there was extremely responsive and helpful A+ A+
Constantine A.Easy to pull in and drop off. Friendly service.
Darryl S.I am extremely happy with my experience at The Packaging Store. Jessie, in particular, was very helpful and accommodating. We wil definitwly rent thw pick-up again next year.
Ericwilliam K.They charged me for mileage/gas and I had just filled the gas tank up! An extra $40+ dollars was charged to me.
DEBRA KAY K.This location is now the only one I will ever use in Traverse City. The staff was attentive, honest, straight forward with me and that is not a given in today's world! All thumbs up!
Thomas M.Everything was fine
BRIAN JAMES J.All of the agents were super friendly and helpful. The truck did the job very well. It's clearly and older truck, so not fancy. Did have AC, nice. Unfortunately, the front windshield was very dirty, bug splattered. That could have been cleaned. I have used U haul many times and the process is efficient and streamlined.
Ann G.If someone doesn't want the blankets or dolly, they should be removed because all the did was take up space that we could have use.
GINA BRIEANN L.Great service. Quick pick up, and location has easy access for pick up and drop off. Great people.
Doyle M.Nada
DAVID D.Nada
Dale B.The staff was extremely helpful with suggestion and their knowledge. My only concern was that none of them wore mask while assisting me.
robert C.So helpful. One thing would help is better signage for drop-off.
David S.When cert smooth and very happy with service.
Karen L.Accept my apology for not being able to unhitch the trailer and park straight.
BARRY DAVID A.Didn't spend much time here . Just a drop off . They were helpful.
ROBERT FRANCIS G.This shop always delivers great service. Extremely dependable and great to work with.
Michael B.This was a first time rental utilizing U-Haul. My trailer rental experience was flawless. Staff was exceedingly helpful, friendly and took time to ensure I was properly equipped and given a good orientation. I will highly recommend them to neighbors and friends. Thank Packaging Store Traverse City!
Jude Y.The only thing that would have helped would have been for the staff member to explain I needed to complete a form when dropping the truck off after hours. The 20 dollar charge was not cool.
LAURIE SUSAN B.I was unaware that the location closed at 1PM on Saturday. Maybe list the hours on the paperwork when renting for the drop-off location?
Mark B.Great service, even greater smiles..! Had to move a refrigerator, plenty of room and great power, in truck!! Thank you
Roberto R.