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GREGG M
Customer Reviews for Terrys Secure Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Not a thing, the service we had was great.
JACKIE STerry's storage and Uhaul is always so very accommodating and professional. Will continue to use them always.
DANIEL SI had to wait until 0930hrs for some reason. Needed it earlier.
CLIFFORD LEither make sure Dolly that was paid for is in truck, or reimburse customer for the inconvenience of not having it. I was never refunded the money I paid to use Dolly as I moved myself. It was difficult to move refrigerator washer and dryer with the Dolly I thought I would have
Annemarie FLast minute rental that went perfectly!
JAMES BTerry the best always going extra mile for me.
Rondric SYou changed the drop off location that I had selected and notified me via text. This is unacceptable. The confirmation email clearly stated one location that WAS NOT self drop off. I went where I was supposed to and then had to drive around and look for the location U Haul changed it to. This cost gas and time. Over an extra hour of my time wasted. My time is billed at $125/hr. I am not here to do your job for you and the contracted drop off locations. What you did is atrocious and wasted my time and money and caused a serious delay in an already hectic schedule. You want to improve… provide a discount for doing your job for you by having to self drop off or don't have the nerve to change someone's selected location. Oh, this change also caused me to go over the mileage allotment which in turn cost another $80. So between that and the wasted hour, you cost me $205 extra because you made a last minute change. This isn't a critique of the location, but of U-Haul itself and the way they handled the return.
Nicholas CI think service was very easy and convenient. Customer service was also very helpful.
Betty WEasy peazy
Eddie JND
Theresa NEverything was great from the moment I walked through the door. I was heard my needs were met and even though I was late with picking up my uhaul I was given a courtesy call. I would definitely use this location again and I would also recommend it to others.
Betty WGreat service will always use Terrys uhaul and storage
Stephanie RThe customer service was amazing and everything was quick with the in office work.Thanks
Carl WThis U-Haul location and Mr. Terry are absolutely amazing. The experience was incredible and I'll recommend this location to everyone because I'll definitely book again❤️
Allen FEVERYONE WAS VERY PROFESIONAL , TRUCK WAS READY PICKED UP ON TIME
John TNothing. Customer service was great.
Mary CGreat Service, Very helpful Owner and staff. My go to place.
daniel aI was charged for gas after I initially put gas back in the tank to where it was when I got the uhaul.
Breona RThe tank had less than a 1/8 of fuel it was almost on E the truck also smelled like Marijuana I had to spray febreeze just to tolerate it. Very disappointed.
David SA sign at building that they was the uhaul place. Lot next door had uhaul equipment but not business.
Khouri FDropping off was fine, they were very helpful.
Aaron GSean was especially helpful to me. Everyone was very professional, friendly, and displayed good customer service.
Johnique WMr. Terry was very friendly and personable.
Vanessa Moutstanding for excellent customer service
Janet WVery nice person!
Dustin HGrateful this location could help when the original location in Winnfield La failed to keep the request originally made 2 weeks in advance. Terry's Neighborhood UHaul was of great service.
darrell hTerry's local location is a first class team of professionals. Easy out and easy return. No worries and no hassles - just like you want when you rent.
JOHN CExcellent customer service
Shannon HExcellent excellent excellent worry free Professional EZ in EZ out
Tony KMr Terry came in after hours to accommodate us. We'd reserved a truck a few weeks prior in person from the Mc Arthur Blvd location. We drove in from Dallas to be notified that they didn't have a truck for us. Me Terry was about to rent us two trailers which definitely helped our dilemma. After contacting the 800 number as the counter person on MacArthur informed us so rudely, they did absolutely nothing. So we loaded what we could drive to Dallas. We found a truck available on Monday the 26th in pineville and made the long trip back. Additionally I had to take off work Monday after working overnight Sunday and moving. We didn't have our helpers at this time so it was very difficult. After hundreds of dollars later many miles of driving and hard work out done. Thank God for the bright spot, I realized there are still good people in this world. The uhaul on MacArthur Blvd in Alexandria doesn't have one or the customer service center!
Angela Bair conditioning did not work and was not told before renting, other than that all was good
Randall SExcelente
RICHARD PWould highly recommend this faculty. Amazing customer service.
Austin VFriendly
Emily MEasy to work with
Emily MThank you for having one available. The urgency of it was everything.
Anissa WI made a reservation on line. I was reserved a truck in several locations that were not in the location I requested. Maggie at Terrys secure storage was very helpful in straightening things out.
Connie RLocation is in an out of the way area. Not open on Saturday AM. The "self check in" app would not recognize my location, no one would answer phones. I left unit, documented location, time and unit condition. Went Monday AM, no-one there at 10AM, did answer phone. Away from office, however unit was checked in. All is well !
Ronald PThis comment is on Uhaul as a company and not the pickup location. This company is horrible. My pickup was moved to the other side of town and as I drove by the original location I could see my size truck in the lot. When I picked up my truck they did have the 2 dozen moving pads I ordered. After going to the main location they determined there were no pads available anywhere. In conversation with the movers they indicated that was not at all unusual for Uhaul. It is truly a shame that there is not more competition in this business.
ALAN MFriendly and patient and waited until I got there after I called to let him know that I was dropping the truck off there.
ANTHONY R