Customer Reviews for Sutton Marine
(U-Haul Neighborhood Dealer)

768 reviews

914 Park Ave SE   Aiken, SC 29801

(803) 648-2094

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(803) 648-2094

914 Park Ave SE
Aiken, SC 29801

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

This might have been the best customer service experience I've had in a long, long time. Could not have been easier to check-in and return the trailer. The owner is a great man and I appreciate how easy he made it for me.

Stephen S. 
Rating:
5.0

The location is fine the online pickup and return procedures are terrible. I will think long and hard before doing that again. I wasted 60 minutes just trying to get the camera to work. U-Haul does a bad job infroming its customers how exactly one should check in on line.

john B. 
Rating:
5.0

Customer did not leave a comment.

Laura W. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
1.0

I need someone to get in touch with me ASAP 803-295-1792

TYWANNA M. 
Rating:
5.0

They were super flexible about my return of the truck.

Ashley C. 
Rating:
5.0

Customer did not leave a comment.

Carmen R. 
Rating:
5.0

Customer did not leave a comment.

Richmond L. 
Rating:
4.0

Dropped off while facility closed

Ronald K. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
5.0

Ed and his staff were extremely helpful, courteous and professional throughout the process! When the time comes for me to use U-Haul again, I will be a repeat customer!

DWIGHT B. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
4.0

Customer did not leave a comment.

CHARLES G. 
Rating:
5.0

Ed was very helpful and made my move a breeze.

LINDA C. 
Rating:
5.0

Customer did not leave a comment.

PAUL G. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH S. 
Rating:
5.0

Customer did not leave a comment.

Gonz C. 
Rating:
3.0

only complaint I have is that I needed 5 dozen moving blankets which was stated on my reservation. when I picked the equipment up they only had ! dozen and all I was told was thats all we have sorry which made covering and protecting my furniture very difficult

matthew S. 
Rating:
5.0

The pick up experience was great. Mr. Sutton was very knowledgeable and helpful with pointers.

JERRY B. 
Rating:
5.0

Nothing

Randal B. 
Rating:
3.0

I reserved a 20' Truck )7/30/21 online from Augusta GA Broad Street location for a one way trip to drop off Truck in Columbus GA. Confirmed my reservation Sunday, 08/30/21. Showed up at Augusta GA Broad St location 8:15AM Saturday 09/04/21 to pick up 20" Truck. The staff at this location were totally unprepared. They did not have my truck ready or available. They called someone and found a replacement truck 26' in another state, South Carolina, about 30 min drive away. I had already made appointment with Moving Help to help me load my truck at 10AM. I had no choice but to accept the truck they found in South Carolina. When I arrived at the Marine Dealership in South Carolina, where the 26' truck was, the business was closed for the weekend. Fortunately, my wife was able to help me navigate thru the Uhaul Website over the next 30-45 minutes to finally get the keys to the 26' Truck out of the lockbox. Thank God the keys and the truck were there. Finally about 9;45 I was back on the road to drive another 30 min back to Augusta to get my moving started . Thankfully the moving help was running 30 min. late so I got there to my daughter's apartment to get her stuff moved. Overall I would rate Uhaul's moving experience a 1 our of 10, being AWEFUL from the People of Uhaul. The Moving Truck was acutally fine. It had not been washed or cleaned anytime lately. Uhaul is just a BIG Corporation that has hired a bunch of poorly qualified people to work for them. I will try another moving company for my next move. Used Uhaul about 4 times over the past 3 years. In the past it was not this bad. They need to improve.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY D. 
Rating:
5.0

Customer did not leave a comment.

Norman P. 
Rating:
1.0

Customer did not leave a comment.

Nancy C. 
Rating:
1.0

Read my previous review! Clusterfuck!!

GENE C. 
Rating:
1.0

The people inside are very friendly and helpful, however, it was extremely difficult to drop the vehicles off due to over crowding. No where to park! AND there is a sign on the door that tells you to call customer service for drop off Instructions….. our wait time on hold was 50 minutes!!!!! UHaul is a clusterfuck! I'll never use them again!!! Ever!

Nancy C. 
Rating:
5.0

Customer service was excellent. would definitely rent there again. Thanks

diane D. 
Rating:
5.0

Extremely easy to do, the guy was super friendly, if we ever rent another uhaul, I know where we will be going back to, super impressed

Tim C. 
Rating:
5.0

Very well done. The online checkin worked great.

CHARLES P. 
Rating:
4.0

Customer did not leave a comment.

AnnMarie D. 
Rating:
5.0

Customer did not leave a comment.

susan T. 
Rating:
5.0

Nothing really, staff were polite and very efficient

Alan T. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
1.0

No one was there when we dropped it off even though it was an hour over their lunch break. ALSO you people charged WAY more for mileage than we used. You cannot expect to pick up a truck at a location and drive to the drop off spot without cushion. Because of the diversion we had to drive further home from pick up location and this was close to his apartment but not enough. $50 in mileage is robbery. SHAME ON YOU

Michelle F. 
Rating:
5.0

Very friendly and knowledgeable. Helped me make sure I had the trailer I needed, and that I was comfortable hooking it up and driving it.

Christopher C. 
Rating:
5.0

Took only a few minutes to drop off and gentlemen helped unhook trailer from my vehicle. Very pleased with entire process.

KIMBERLY C. 
Rating:
5.0

Customer did not leave a comment.

Ann D. 
Rating:
4.0

Easy to pick up and prompt service.

Mark N. 
Rating:
4.0

Customer did not leave a comment.

max C. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Angie S. 
Rating:
4.0

Customer did not leave a comment.

cHRIS L. 
Rating:
5.0

I was absolutely amazed by the fact that everything was done using the application on my phone. Thank you.

Francisco O. 
Rating:
5.0

Customer did not leave a comment.

yianne K. 
Rating:
1.0

I dropped my rental off on time and they still charged me

Dillon H. 
Rating:
4.0

Explain all hidden charges upfront. This rental cost $520 ($432 from UHL *SUTTON MARINE 04/12/2021 plus another $88.82 04/13/2021 UHL *SUTTON MARINE) total despite the U-Haul Contract 25220958 I was emailed showing $370.82. Which costs weren't disclosed?

Stephanie S. 
Rating:
4.0

Trailer needs new tires, tread down to ware bars

Randy H. 
Rating:
5.0

Customer did not leave a comment.

Leslie F. 
Rating:
5.0

The location was easy, clean to find, and the staff was friendly and helpful. Great job!

Ken R. 
Rating:
5.0

Absolutely the nicest staff around . Very simple and easy , all of their products including the store was so clean and the energy in the building was so positive . Thank you all !

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
4.0

I was charged incorrectly and STILL haven't received a call about it, despite two requests!

Alexis G. 
Rating:
5.0

Send me a check for the used adapter I feel ripped off and will never us you again if I don't get reimbursed. 3426 Glenview Dr. Aiken, S.C.29803

Edward L. 
Rating:
3.0

Overall bad experience, I was missing equipment and was charged an extra 60 dollars for return the truck 40 minutes late.

Paul B. 
Rating:
5.0

Wiper blades are streaking a bit, rest of the truck worked great Thank you for soving my moving problem Hans

Roxane E. 
Rating:
5.0

The British guy who assisted us was nice to give us 40 miles over the 66 miles allowed since he knew we had to move from Williston to Columbia, not Aiken to Columbia. We only used 80.9 miles total which was under the 106 allowed for the price. The truck was very clean and the hand truck worked nicely in moving our furniture.

jean K. 
Rating:
5.0

Best Uhaul in Aiken!

Lori M. 
Rating:
4.0

Customer did not leave a comment.

Charles J O. 
Rating:
5.0

Customer did not leave a comment.

malik S. 
Rating:
5.0

The manager/operator went the extra mile for us. He is very helpful, giving practical solutions to moving issues. We will return!

Julian S. 
Rating:
1.0

The rental went ok to start, I picked it up at 9:00 AM Saturday, the agent gave me a 24 hr rental instead of 6 hr, and he said as long as it's out front Monday AM. I dropped it off at 4:00 PM on Saturday (7 hrs). And the place was closed (closed at noon on Sat). I thought I was good. I get my bill and they charged me 3 Days (which was less than 48 hrs actually). The whole situation was very Deceptive, her never mentioned to take a photo and text it to Uhaul when I returned it, yes that was in the “Fine Print” but a simple comment, since the agent was the one that told me to just have it outside their gate by Monday Morning

CHRISTOPHER K. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL S. 
Rating:
1.0

Do a better job of explaining on how you would be charge.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

susan T. 
Rating:
1.0

I called to rent truck for the 26th of Dec.Tge man I spoke to said well you would have to pick the keys up on the 24th but we will just charge you for the 1 day.I said that's fine.Then 9n the 22nd he called and said could we come get it on the 23rd bc I was the only one for pick up on the 24th.He again assured me that we would only be charged for that 1 day 39.95 and .79 a mile.I told him we wouldn't need it in the 26,instead I needed it the 26th.He said no problem. My husband picked it up and signed a rental agreement for 76.00 and some change.We picked the truck up on the 27th,did one trip totaling 19 miles.We might have had the truck off the lot 7 hours.We put the gas back in that we left with.(actually a bit more) Imagine my surprise when I got a invoice for ove 250.00!!!!! Then it hits my bank!!!!! So now on a holiday week I'm short all this money. Then I try to get in touch with someone so they can fix their mistake and I cant bc their enjoying their weekend while mine is a mess.They sent me a invoice by email and I sent one back and of course I havent heard peep.So I will be making a complaint to the better business bureau and I will let all my customers know that this is how my business was handled.!! To make matters even worse I started my next round of chemo Tues and I am due to have a iron infusion. Guess what bc of this my acct is over drawn and I have to cancel it if I cant get something fixed!!! I just cant even believe this.

Stephen H. 
Rating:
3.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Always a pleasure to rent at Sutton Marine !

Lori M. 
Rating:
1.0

I think I was overcharged. A 19.99 pick up truck returned with a full tank of gas. I was charged $49. Call me: 803-270-5077

MAXZINER B. 
Rating:
5.0

Sutton Narine was exceptional in finding us the necessary truck. Could not think of how the service could be any better. Thank you.

florence H. 
Rating:
4.0

When you tell a Customer the rate with mileage included, state what you mean. Very confusing to Customers if information is not explained in detai.

STEPHEN B. 
Rating:
5.0

Customer did not leave a comment.

chris R. 
Rating:
5.0

Customer did not leave a comment.

Michael J F. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Harry W. 
Rating:
4.0

Recommendations, to do lists/best practices for operating the unit.

Larry E. 
Rating:
5.0

Customer did not leave a comment.

Pamela A. 
Rating:
4.0

Customer did not leave a comment.

Don R. 
Rating:
5.0

Everything was Great !

Phillip S. 
Rating:
5.0

no improvement necessary

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
5.0

Very professional! Great service!

Ted R. 
Rating:
5.0

Customer did not leave a comment.

Sidney S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

james A. 
Rating:
1.0

Customer did not leave a comment.

Shavonie F. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
4.0

Customer did not leave a comment.

Angela L. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

bob T. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
5.0

Customer did not leave a comment.

REBECCA T. N. 
Rating:
5.0

The connection for lights didn't work on the truck - when we connected the car hauler to our own car they worked.

Gregory R. 
Rating:
5.0

Customer did not leave a comment.

micheal F. 
Rating:
5.0

Customer did not leave a comment.

Benjamin D. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top