Comentarios del cliente para Superlube

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Superlube

Grado total:

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loretta M. en

Grado:

I could not adjust passenger top mirror it was angeled down towards ground I had to lean to see through bottom mirror I managed gentleman was friendly

WILLIAM D. en

Grado:

someone [please call me. This truck was used to transport fish. You could not bear the stink in this truck. Your records should indicate who used this truck before me. there were NO other trucks on the lot. I need to hear from U Haul ASAP, please. Thank you.

Darrell V. en

Grado:

El cliente no dejó un comentario.

Maria D. en

Grado:

I loved using the app - and when I had to call in and increase my rental period the person on the phone was efficient/friendly and quick. Great experience from start to finish.

Daryl V. en

Grado:

Very friendly & helpful.

Janet B. en

Grado:

El cliente no dejó un comentario.

Craig G. en

Grado:

El cliente no dejó un comentario.

Scott F. en

Grado:

El cliente no dejó un comentario.

mark A. en

Grado:

Friendly service. Will repeat in the future.

Thomas F. en

Grado:

Location was apparently closed for vacation- no sign in window. Man happened to be there and helped. Truck ran fine.

Howard F. en

Grado:

El cliente no dejó un comentario.

Louis C. en

Grado:

El cliente no dejó un comentario.

Wendy S. en

Grado:

El cliente no dejó un comentario.

kevin T. en

Grado:

Nothing the experience was perfect ... John at the Bristol location is awesome as well as Ryan at the tonawandadrop off location

Gregory S. en

Grado:

El cliente no dejó un comentario.

elizabeth N. en

Grado:

El cliente no dejó un comentario.

Charles L. en

Grado:

Person added coverage at a cost of 30.00 that I declined during my online reservation. I called him this morning and he said I had to contact you directly that it would come off as I did so as he couldn't do anything. I saw him clicking on something when he checked me out and he never asked me to check acceptance of anything. Not very transparent.

Tracy J. en

Grado:

El cliente no dejó un comentario.

Lisa F. en

Grado:

El cliente no dejó un comentario.

Katherine Q. en

Grado:

The mobile pick up process (nothing to do with the location) is a nightmare. I will never use it again unless it's improved.

James R. en

Grado:

El cliente no dejó un comentario.

Roxann C. en

Grado:

El cliente no dejó un comentario.

DAVID B. en

Grado:

El cliente no dejó un comentario.

ronaid R. en

Grado:

John is very helpful and knowledgeable. Do nothing.

RYAN S. en

Grado:

El cliente no dejó un comentario.

ana C. en

Grado:

El cliente no dejó un comentario.

Jan E. en

Grado:

El cliente no dejó un comentario.

Donald E. en

Grado:

El cliente no dejó un comentario.

robert B. en

Grado:

Your team is perfect. great experience

Nessa M. en

Grado:

I had 5 empty water bottles in the front and broken glass in the back. The mirrors were useless and safety hazard. The passenger side mirror moved out of position on the highway!!! The drivers side door can't be opened from the outside, inside only.

Michael N. en

Grado:

El cliente no dejó un comentario.

Bryant M. en

Grado:

This location was far superior to any other uhaul location I have been to!

Andrew W. en

Grado:

El cliente no dejó un comentario.

Stanley S. en

Grado:

El cliente no dejó un comentario.

James A. en

Grado:

El cliente no dejó un comentario.

Dylan B. en

Grado:

El cliente no dejó un comentario.

NICOLE A. en

Grado:

John and Frank are the best! Next time I need a large vehicle I will definitely be going to your location!

Shaun W. en

Grado:

Joe was awesome! Very welcoming and helpful.

Michael B. en

Grado:

The truck I was supposed to rent was not there at the time it was supposed to be. Had to wait and then was give. A larger truck in its replacement .

Karen P. en

Grado:

I arrived at 9am to pick up for my 9am reservation. I was called "sweetheart" and told that it wasn't Disney World and I had to wait 45minutes to try check out my uhaul. I also was billed for fuel despite filling the tank to the level it was when I picked it up.

Thomas Z. en

Grado:

El cliente no dejó un comentario.

John Z. en

Grado:

El cliente no dejó un comentario.

lloyd A. en

Grado:

El cliente no dejó un comentario.

scott R. en

Grado:

El cliente no dejó un comentario.

Michael C. en

Grado:

El cliente no dejó un comentario.

Kevin F. en

Grado:

El cliente no dejó un comentario.

Joseph O. en

Grado:

El cliente no dejó un comentario.

John B. en

Grado:

I was very disappointed in the price. Should have been half what you charged me.

William F. en

Grado:

El cliente no dejó un comentario.

William H. en

Grado:

El cliente no dejó un comentario.

GRADY M. en

Grado:

I received the truck with 3/4's gas. Recorded gas was 7/8's full. The truck was returned with a full tank. Recorded on my contract was less than 7/8's. I was then charged $14 for gas which is a scam. Absolutely false. Shady business, would not recommend this location.

KEN H. en

Grado:

El cliente no dejó un comentario.

PAUL F F. en

Grado:

El cliente no dejó un comentario.

Lynette L. en

Grado:

It was a pleasure working with the entire staff at Superlube. They were extremely accommodating and I felt like the customer.

CHRISTOPHER C. en

Grado:

Very disappointed that after reserving at Newport RI location, I was re-directed to Bristol, RI. Took me 45 minutes in traffic to get there, took over an hour to rent truck (they said U-haul computers were down and I couldn't have it, at first) and another 45 min back to Newport. When I passed the Newport U-haul, they had 3 -15' trucks out front! How do you explain? Wasted nearly 3 hours.

robert P. en

Grado:

The rental location was very accommodating, considering the rental truck I ordered never arrived. UHaul was contacted directly by me regarding the problem throughout the day and the rep was very nice, but the only thing she could do was offer a $50 late delivery credit. When the truck never arrived after waiting for 4 hours, the UHaul rep found another truck 20 miles away, but told me I had to find a way to get to it. UHaul policies are very poor - they should provide a credit for travel to a new site if the customer's vehicle fails to show up. Why should the customer have to foot the bill for travel via cab or otherwise if the designated site for pickup fails to have a truck ready to go? Also, you should increase your penalty for renters who fail to notify UHaul of their intention to keep the truck beyond their time of return. By simply allowing the person to hold the truck and charging them an additional day does not provide much incentive to return the truck as per their rental agreement. I cannot rent from UHaul again given that this situation. I will state again that both the UHaul pick up site (a private auto repair shop - the owner was terrific and really felt bad for the situation) and the UHaul rep (again, very nice and no complaints on her approach) were very polite, but neither had the tools at hand to get this taken care of correctly since UHaul policies seem to put the customer picking up the truck at greater risk than the person who fails to return the truck on time. This could have cost me several hundred dollars if I hadn't booked the truck one day before I actually needed it. Your policies are terrible for handling a situation like this. $50 credit might be reasonable if a vehicle is briefly delayed, but a no show should be handled far more quickly, including a policy of either getting the customer a ride to a new UHaul location (or paying the cab fee) where a similar truck exists or bringing the truck to their designated pick up. 4 hrs waiting and on the phone with your company when this could have been resolved in half the time or less.

joseph B. en

Grado:

Extremely slow even with online reservation Not accurate gas level and did not use precise mileage measuring

James K. en

Grado:

The lead in Brristol truly helped us with configuration issues, ie needing a different hitch ball, reversing the set of the trailer bar from high to low for better tow. Great job for a very small Uhaul location that isn't equipped like the big ones are. Showed off everything great about small town Bristol RI!

Dan C. en

Grado:

customer service was the best! very friendly and efficient. They did add insurance without asking, but that's OK. Still a good experience.

alan V. en

Grado:

Give Michael a raise ! This man is an asset to your company. Very nice and professional person representing U-Haul. I will definitely will come back and will refer all my friends and family too. Mr. Vars

RANAE O. en

Grado:

El cliente no dejó un comentario.

Len N. en

Grado:

El cliente no dejó un comentario.

Sarah C. en

Grado:

First of all, I made the reservation at a Uhaul closest to me that I trusted but was expected to travel 45 min to pick up the only available 4x8 in the area. We were given a really bad trailer for a cross country trip when we arrived. The tires had little to no tread and the door popped open on the way home from picking it up. Because we were 18 we thought there was nothing to do about it and that we would deal with it on the way from RI to FL but when our parents saw the state of the trailer they went to Uhaul to rectify the situation. After arguing and waiting we were upgraded to a bigger and better trailer for no extra charge.

Allen F. en

Grado:

El cliente no dejó un comentario.

debbie C. en

Grado:

El cliente no dejó un comentario.

John W. en

Grado:

El cliente no dejó un comentario.

Helen B. en

Grado:

At first - they did not offer any assistance with the hitch or trailer. When we asked though - they complied. We thought they automatically assisted with hooking up the hitch and lights etc. So because we had to ask for assistance I felt the service was average.

PATRICK O. en

Grado:

El cliente no dejó un comentario.

Rich K. en

Grado:

El cliente no dejó un comentario.

Marla P. en

Grado:

El cliente no dejó un comentario.

Francisco F. en

Grado:

The hitch size wasn't properly specified. The person looking after the independent dealership didn't know exactly the size supplied. I specified that we need 2" 5/16 and he insisted that the bustruck it was ok. Hitch sizes not LABELED at the van. I drove 250 miles to discover that it wasn't 2” 5/16, it was 2". Drove 50 miles extra to get into a UHAUL dealership. The only one alternative it was to rent out truck. SO I did. Drove 500miles with the truck to accomplish the task while I left the bustruck parked at the dealership at SARATOGA , NY. Then I returned the truck at SARATOGA and I took back the bustruck given in Bristol, RI and returned to the dealership where it was originally rented out putting an extra 250 miles on it to avoid any related fee to leave the bustruck abandon in a different location. I have 2 contracts to pay for now. I called 6 times already to the 1800, nobody seem to know what the situation is. No one can give me a case #. No one seems to care or even say a simple “I’m sorry for the problems you gone trough”. The manager at this district “Mr. Craig…” that lacks of any diplomacy to deal with the problem said on Sunday they will call me to work something out. Almost t 8pm, and still waiting and rigging again….. Called again, nothing.... they put me trough answering machine and the communication gone lost. Contract phone # 561-3132703 Dealership BRISTOL, RI SOS, HELP!!!!!!!!!!!!!!!!!

Robert T. en

Grado:

Very professional and courteous. No wait time and was on my way in minutes!

deborah B. en

Grado:

El cliente no dejó un comentario.

PETER P. en

Grado:

El cliente no dejó un comentario.

Debbie W. en

Grado:

El cliente no dejó un comentario.

robert M. en

Grado:

El cliente no dejó un comentario.

William P. en

Grado:

The location was not open for my scheduled pickup time. The equipment was not ready when they finally opened. I had to wait for the truck and trailer to be prepared further delaying my travel plans. The owner complained that the work required to prepare a rental was hardly worth his time. Frankly, that is not a customer problem. I am extremely disappointed with the lack of customer service at this location.

sally W. en

Grado:

Spent just a few minutes there but the one staff person I dealt with was very nice.

Carol P. en

Grado:

When I picked up the truck it was not clean. The inside of the windshield was absolutly gross. When I questioned being charged for insurance coverage when I did not request it. All of my rentals with U-Haul or Enterprise, I refuse added insurance, the man at the counter belittled and humilated me in front of another customer. It seems that customer service at this location is severly lacking.

Thomas G. en

Grado:

El cliente no dejó un comentario.

Carol P. en

Grado:

El cliente no dejó un comentario.

Gwen H. en

Grado:

Nice people, very accommodating and prompt, nice new truck!

William B. en

Grado:

El cliente no dejó un comentario.

Paula M. en

Grado:

El cliente no dejó un comentario.

Carol P. en

Grado:

El cliente no dejó un comentario.

Carol N. en

Grado:

Truck was ready for pick up earlier than expected. 2nd time I went with Gooding Ave location it was great.

Mary Angel C. en

Grado:

El cliente no dejó un comentario.

william S. en

Grado:

El cliente no dejó un comentario.

Pamela R. en

Grado:

pending return email from Uhaul to discuss bill.

Rhett N. en

Grado:

El cliente no dejó un comentario.

Bonnie H. en

Grado:

El cliente no dejó un comentario.

chris C. en

Grado:

Great Service

Paul B. en

Grado:

Was late returning the trailer (stuck in Boston traffic) on the day it was due and returned it after they closed, but before the next day. I was charged for 2 days rental and I only used it one.

Peter K. en

Grado:

El cliente no dejó un comentario.

Lana A. en

Grado:

El cliente no dejó un comentario.

ADAM M. en

Grado:

El cliente no dejó un comentario.

angela S. en

Grado:

El cliente no dejó un comentario.

James P. en

Grado:

El cliente no dejó un comentario.

Dwayne M. en

Grado:

El cliente no dejó un comentario.

Frank A. en

Grado:

El cliente no dejó un comentario.