Customer Reviews for Sunshine Self Storage
(U-Haul Neighborhood Dealer)

215 comentarios

289 Bridgeport Ave   Shelton, CT 06484

(203) 242-0119

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 1 p. m.
  • Dom.: cerrado
Horario especial
  • 8/19/2022 - 5/27/2023: cerrado

Servicios en esta ubicación:

Contáctanos

(203) 242-0119

289 Bridgeport Ave
Shelton, CT 06484

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 1 p. m.
  • Dom.: cerrado
Horario especial
  • 8/19/2022 - 5/27/2023: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Elisha B. 
Clasificación:
5.0

Unit recommended was perfect size and has easy access. Pleasure working with all the staff, from my first meeting with Paul to my last EMAIL , with Paul to close my account..

patricia s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ilario S.  |  Overall Experience 
Clasificación:
5.0

In my eyes nothing your service and staff were on point and helpful.🙏

Luis C. 
Clasificación:
5.0

This is my recommendation and observation when I pickup the cargo van. The steering wheel he was a little sticky in some coffee stain. To enforce more the area of the driver and passenger touch. To be more clean and disinfect the area of the steering wheel, keys, window and Etc. So I clean the area and disinfect for my own protection. Otherwise it was excellent and easy to rent the cargo van with no problem and the customer service it was wonderful. Thank you Uhaul.

Noheli S. 
Clasificación:
2.0

I had a lot of trouble with my after-hours pick up due to issues with the U-Haul website. I also had trouble with the app when trying to drop the van off. These issues costed me over an hour in wasted time.

Ilyas J. 
Clasificación:
5.0

El cliente no dejó un comentario.

John A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia M.  |  Overall Experience 
Clasificación:
3.0

I was told the van is cleaned and sanitized after every use. I found a used face mask on the dashboard. Kind of gross. Also was asked if I returned it clean enough for next renter. Again I hope someone goes in and sanitizes/ckk lol eans van before next use. I left the mask where it was.

Janice M. 
Clasificación:
5.0

Very easy to deal with.. definitely I will use this storage again

brittany s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William M.  |  Overall Experience 
Clasificación:
1.0

When i made my reservation i asked to pick up my rental at the counter, but when i went to pick it up the office was closed. I had to do everything on my cell phone and it was a nightmare. it took me 30 minutes to get the keys, as a result i was behind schedule.

victor S. 
Clasificación:
5.0

Owner was hands on. Quickly returned calls.

ANGELO D.  |  Overall Experience 
Clasificación:
4.0

It has been over 4 years since I last used u haul for moving furniture. I was able 2 order my van on line. It was quite easy. However, when I arrived at the site, no one was there. I was unaware that your system was all via internet. Thank goodness a man was at his storage site, he gave me a number 2 call. Once I got in touch with a representative, she talked me thru the system . I am not technically savvy, she was friendly and patient, helping me every step of the way.. I think if you would have a section stating how & what you have to do with this self serve system would be very helpful!! The staff at Sunshine storage was wonderful.

MARYELLEN B. 
Clasificación:
5.0

Inside of van was very dirty with cobwebs

RICHARD D. 
Clasificación:
2.0

Ensure that the code provided to the customer is the correct code for the lock to get the key, especially for before hours/after hours pick up. When we showed up for an 8 am pick up, the code provided for the key box was the incorrect code, and we needed to call a regional manager to come unlock it, as there was no one on site, which unfortunately delayed our truck pickup by over an hour. We also had requested furniture pads, which were not provided in the truck, and despite informing customer service about this,l and being told that they would be removed from the rental, we were still charged for the furniture pads. Otherwise, the truck ran well and was filled to full with gas, which was greatly appreciated.

Alexa L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARIEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARIEL V. 
Clasificación:
5.0

Great service

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila T. 
Clasificación:
5.0

Was very happy with service but in fact there was no light in my unit. Had to use my cell phone light. Other than that no complaints.

Carl D.  |  Overall Experience 
Clasificación:
5.0

After several months in this facility my boxes stayed dry and free of mold and rodents. Access to the facility is awesome with the use of keypad gate. No appointments needed.to get at your stuff.

Jeffrey G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James Q. 
Clasificación:
5.0

Highly recommended. the facility is located in a convenient area. it is well maintained well lite and very secure. The owner was very friendly as well as accessible. whenever I had a question or needed help i never had to what.

Jeff W.  |  Overall Experience 
Clasificación:
5.0

I had a great experience

Jalaal S.  |  Overall Experience 
Clasificación:
3.0

The online process to get the truck and return it onsite via mobile is pretty rough. Needs a lot of work.

GEOFF B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaundrece B. 
Clasificación:
1.0

Stealing/ unreasonable charges

bernadette B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly G. 
Clasificación:
3.0

Customer Service needs much improvement. I waited too long to get someone on the line through the day. However. I would like to highly praise Latasha Mc Master from Tennessee , for the outstanding customer service quality she provided me. Also, make the entire rental process easier to navigate and certainly less reliable n your Customer service.

Jorge C. 
Clasificación:
3.0

I didn't interact with anyone here, it was simply a key drop off location with instructions on how to move forward. It was easy and straightforward, except that the location's address wasn't on the actual street the address was listed as. It was on a side street with minimal signage.

Courtney M. 
Clasificación:
2.0

Possibly the worst experience I've ever had with renting a vehicle. Also the dolly didn't have a green wire tie on it so if you charge me I'll sue. Thanks.

NICHOLAS J. 
Clasificación:
5.0

The lock to get the key was difficult. I was unable to open it. I called the number for assistance. The woman was very helpful. Apparently those locks you need to line up exactly for the bolt to open. Well that's an understatement. Maybe using an electronic keypad would be better than the bolt with lining up letters

Raymond F D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha A. 
Clasificación:
5.0

Nothing.

Reginald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter B. 
Clasificación:
2.0

The van smelled like cigarette smoke upon entry. The mileage on my contract was a higher mileage than the actual mileage of the vehicle (I have photo evidence of this). Also, the renter told me the gas gauge was full. Upon entry, it was just about 3/4 of a tank.

Alexei B. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Esmeralda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

The gentleman who ran the office was so helpful and kind. Helped three people at once while still having us all keep social distance. Very good experience would definitely go there again.

Andrew C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sidney B. 
Clasificación:
5.0

A great place to get your Uhaul needs I will definitely use them again.

Nathan W. 
Clasificación:
4.0

Easier and quickest trailer pickup I've ever had at Uhaul. Nicest guy too.

Dave C. 
Clasificación:
1.0

Very poor

John C. 
Clasificación:
5.0

Great service! Fast and easy drop off!

Brandon E. 
Clasificación:
4.0

Except for electronic return website it went very well!!!!!

Stephen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

No improvement needed

Robert D. 
Clasificación:
5.0

Safe and easy l.

Stephen O. 
Clasificación:
5.0

Friendly and courteous services

Demetrius N. 
Clasificación:
3.0

Overall it was very much the average UHaul experience. The only negatives was that when we arrived to pick the truck up, the office was closed (at least 30 minutes before their scheduled closing, and 15mins before our scheduled pick up time). In addition to this, the truck was entirely frozen and covered with 1-2 inches of ice, which I understand after the storm that we have had, but the fact that no one had even attempted to prepare the truck for dispatch, and us as the customer having to spend a good hour to defrost just did not seem right.

Paul T. 
Clasificación:
5.0

I always come here & the staff and service they provide is awesome. Thankyou.

Mark G. 
Clasificación:
5.0

The inside of the truck had puddles of water. Had to sweep it all out then use moving blankets to try and dry it.

Nicholas A. 
Clasificación:
5.0

Pl update your records - the address is 289 OLD Bridgeport Ave, Shelton - not easy to find.

Deborah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry D. 
Clasificación:
2.0

Very, very hard to find. We arrived two hours before closing but the clerk was leaving and told us to do it by computer. Computer didn't work, and we had to call Lynn to complete the transaction. The good news was that the truck worked great.

Charles M. 
Clasificación:
4.0

A bit remote, not obvious to locate, poor signage. Very friendly though.

William H. 
Clasificación:
4.0

I had trouble with the 24/7 mobile pick up of the uhaul but was thankful the office was open to help me out. Idk what I would Of done in the parking lot without the employees help.

gina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
5.0

N/A The rep was amazing!

Charles J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
3.0

The transmission on the truck hung in low gear for far too long, being very slow to shift.

Carl T. 
Clasificación:
5.0

The remote return process never seems to work. It asks to share your location and it never gets past that step. We've never been overcharged because of it but it is something you should look into.

Bradley D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carole D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronald M. 
Clasificación:
5.0

Nada

Nick D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Felicia P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice Z. 
Clasificación:
5.0

Sunshine was great from start to finish. Some of the best service and nicest people around.

ryan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

Always amazing customer service and well maintained vehicles. Thank you again

Doug H. 
Clasificación:
5.0

I rent the cargo van each time I have to move my son in and out of college. I have never had a problem with anything from the reservation to the return. The van is always ready and clean, the staff is always very friendly and helpful, and the whole experience is always very easy and pleasant. I highly recommend Sunshine Self Storage for any UHaul rental.

Dian O. 
Clasificación:
5.0

Great experience. Professional, helpful. Highly recommended !

Matthew V. 
Clasificación:
5.0

Donna was terrific - extremely helpful.

Paul O. 
Clasificación:
5.0

This particular establishment went over above and beyond..no improvements needed. Great people, awesome customer service!

victoria K. 
Clasificación:
3.0

Need outside lights at dusk and perhaps a posted phone number to call for instructions. Ran into problems with after hour return and it is pretty isolated. Also, it is on a hill so you cannot get an accurate read of how much gas you are returning the vehicle with. It showed less than what was actually in the tank.

Louise S. 
Clasificación:
5.0

Van was great. The woman in the office was very helpful.

Lucille M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry F. 
Clasificación:
5.0

The agent was very friendly and helpful. I'm sorry I did not get his name

Matthew T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Durl P. 
Clasificación:
5.0

El cliente no dejó un comentario.

dave B. 
Clasificación:
5.0

They are wonderful there. Always a great experience when renting there!

Tammy H. 
Clasificación:
5.0

Personal amigable

Daniel N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bianca A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve D. 
Clasificación:
5.0

The people were very helpful and walked me through everything I would need and the truck was great

GUY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph S. 
Clasificación:
1.0

El cliente no dejó un comentario.

fabio S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

Staff was so friendly and willing to go above and beyond.

Erik L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

This comment has no bearing on Sunshine Self Storage. It is the U-Haul company that made this experience very difficult. I reserved a truck three weeks in advance but the U Haul representative didn't let me know until the DAY BEFORE pickup that we had the truck for certain. Next time I need a rental, I won't be calling your company as you let customers wait to the last minute. This is extremely inconvenient, let alone poor business.

corliss M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

Thanks, the Gentleman at the front desk was very helpful.

Laurence G C. 
Clasificación:
5.0

Excellent and very accommodating customer service.

Mark D. 
Clasificación:
5.0

Great experience everything went great

Lawrence T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
4.0

Had a good experience as always, did not affect me as I only went a short distance but the truck has an antifreeze leak

Frederick F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
1.0

Consedating I was trying to rent a storage box in London Ontario Canada I would say service was very very pore

Bill R. | Reservación
Clasificación:
2.0

my card was charged 6.95 after i canceled the unit. I feel like my money was held hostage

Monica T. | Reservación
No se han enviado comentarios para esta ubicación.

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