The truck has a smell. Maybe moth balls but other then that always have done business with this location
MICHELLE S.
Customer Reviews for Sunbrite Supply
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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I specifically asked for this location to pick up my truck. When I got there my truck was not there. They gave me a location to go pickup the truck. When I got there my truck was not there and it was a car wash. I went back to this location and now they told me I had to goto a location over 20 miles away and this out me an hour and a half behind schedule.
JOHN G.There was no signage whatsoever outside the building to show that is was sunbrite supply company. I only found it because of the other usual equipment parked in the lot.
Joshua C.I see that you have to check the gage of the gas before every rental.
hilgama D.Got there no one there though I had a 9:30 appt to pick it up called the number had to leave a message they finally called back asked if I'd consider another location we could not he did finally Show up and was helpful
Loyce J.I had a the worst experience with Uhal from your customer service line. Hung up by your system 3 time and a 2 hr wait... no resolution My Drop off location changed 3 time... I reserved a storage unit.. wasn't available when I arrived I was supposed 2 have a 30 day free unit, instead I had 2 go to somewhere else and pay $147.00 for 2 weeks.. Now I was charged 168.00 for a late return after standing in line for 1hr.. to learn my drop off location changed..
PAUL H.Everything was great
GUSTAVO B.I have already reported the incident to U-Haul. Please note, at one point, I called 911
CATHERINE J.You really need to consider what businesses like this are doing to your brand. It is very damaging. If you are looking to provide quality service to your customers, then you need to reconsider your partnership with this business
Alexis T.Service was good, all done over the phone. Person was very friendly and helpful. Would recommend again
Mark B.Fix the smelly garbage
Shiu Kai T.Truck wasn't at the location when I got there, didn't get the hand truck I rented
ALISHA D.Record the correct beginning coverage, ensure that someone is onsite, I was charged 3 times for one transaction no acceptable.
Lakisha D.It was very good but if it would be good if it was cleaner
Juan G.I had a great experience. I spoke with Robin when I picked up the vehicle and with a gentleman after I dropped it off. Both were very friendly, kind, and helpful. I will definitely rent from here again when I next need a moving truck. Thanks!!
JENNIFER F.The gentleman at Sunbrite Supply had to sweep the back of the truck as it appeared that it had not been cleaned between rentals. He was very personable and helpful. The check oil light came on within the first mile of driving and the check engine light came on during the move. However, I did not have any issues with the actual operation of the truck.
DAVID F.Great & friendly customer service..I will definitely use this location again!
TERESA B.awesome contactless pick up great and easy costomer service was very helpful and it was overall the best experience was on the way to pick up my car with the uhual tow dolly in 5 mins
joshua B.Really disappointed that no one was at the facility. I will use an full service location next time.
jeffrey S.When I arrived at the location to pick up my 17-footer U-Haul I was directed to go to another location to pick up the truck which I did that was a minor inconvenience also my credit card was charged $85 but the total price came out for 62 dollars
ANTHONY C.Your phone app is the lousiest one I've ever used. The app crashes all the time I attempted to check in my rental for 40 minutes. Stayed on hold for 20 minutes. Lousy experience
Chong X.Only problem I had with this location is that I wasn't able to get my cash refund at location. Was a big inconvenience to have to drive to another location to receive deposit after I was already being inconvenienced! My original drop off location didn't except truck and sent me to this drop off location and I then was sent to a third location to receive deposit!
Anthony W.The turn signals were not functional!
IAN T.This is my second U-Haul I rented with in a 2 week period and when I placed my order for a hand truck and dollied on the website it was in my cart. When I actually went to go pick up my truck the accessories were not on my order. A-1 mini storage was able to accommodate me but this U-Haul location was closed so I couldn't get the hand truck anyway. The app was easy to use once I got it going and the customer service I received was very helpful.
Michele M.Be on time I had a reservation at 10am and the guy at Sunbrite Supplywas 20 mins late which put me behind Schedule!
Sabrina G.Ensure the truck cab is clean. The cup holders were sticky and dirty from old spilled fluids and other trash.
Vernina B.Be timely with what you promised, vehicle, contact information you needed, and the contract.
Majorica B.The truck was not available at the time promised we had to wait for someone to come and inspect the truck from another location . The trucks transmission did not shift properly. There was so much play in the steering that it was difficult keep it between the lines on the highway. It rode very rough like the tires were out of balance. Very dissappointed in service and vehicle.
bobby D.Had the truck and extra day because my apartment was not ready when they said it would be in the location called in harassed me several times as well as text me which is not professional and said they were going to call and report the truck stolen
JUSTIN L.I accidentally locked the keys in the truck at the drop off location. I called the office to let them know that I was dropping the truck off and had locked the keys inside. I was lied to by two representatives at this location. First lie I was told by the lady on the phone was that the guy coming to check the truck in would take care of it. When he showed up he said there was nothing he could do. He then proceeded to tell me the second lie which was that, as long as I had insurance/road side assistance they would come out at no cost to me and retrieve the key. Neither were true, I was charged for the service even though I had the roadside/insurance. In addition to all of this I had ordered a dolly to go with the truck, there was no dolly on the truck. They credited me on the contract they sent me but charged my card anyway. Renting the truck was an easy process, the customer service, roadside assistance and support was the most horrible I have ever experienced anywhere!!!!!
Kenneth B.Equipment needs to be better inspected by an employee before renting out and not just take prior renter's word that is in a safe state of use.
Jerlyn C.I drove only 18 miles and I got 3 gallons gas for that 18 miles, the location charged me almost $26 for the gas, i called and they refused the refund. I1 will dispute with my bank.
HALIL S.Very friendly service.
Michele A.Owner was very nice and helpful.
DAVID W.Great service/experience. Very kind/friendly staff.
Spencer J.Stole my money. Did not explain terms properly. Highway robbery. Very very dissatisfied!!!!!
anita A.Service was awesome! Would definitely rent from them again.
Sharon B.The store was closed so I just dropped off the equipment.
Wil T.This is our second time renting with this owner and each time its been a joy! He has help to take the stress out of moving!!
Vonda H.Great service I enjoy the customer service they provide
Tammy M.Nothing at all. I had a great experience with the truck and the company.
Nii-Laate L.I went to pick up the truck the two person that s there they treat you like you are their family not only truck was clean and the service was excellent I'll recommend to anyone anytime service was excellent
Marie V.when renting a van (at the 800 number) it would be really helpful to have been told the different types of vans available. I got the larger of the 2 sizes which I did not really need. It worked out ok though.
Lauren A.I am not the person listed on this purchase. Please stop sending emails to my email address.
Edgard M.They dont mention no smoking on the trucks when people rent it , then their is no smoking sign in side the truck , and also on the actual contract i dont see where it says no smoking in the truck. Then their is also ashes in the ashtray thats inside of the trunks. I brought my truck back and this dude is randomly talking about a cleaning fee for smoking inside the truck. What kind of illegal , nonsense is that. Are they not making money to where theyre robbing customers of small fees like smoking. This is unprofessional and very sneaky. Do better Uhual. I spend thousands of dollars on your trunks for you guys to be doing these little girl lemonade stand business games.
Maxwell E.Everything was awesome. Every time I go here the staff is always nice and helpful! They have great customer service.
Jasmyne L.At drop off I told the owner that the only way it could have been better is if it was free. No complaints here.
India L.n/a
Breonna S.Give better advise. Originally I reserved a 15' Truck to move 1 KING SIZE MATTRESS, 2 TWIN BOX SPRINGS, 1 QUEEN SIZE MATTRESS & 1 QUEEN BOX SPRING. The attendant SUGGESTED that maybe I could downsize to a MINI-VAN n use instead because the truck seemed too big for just mattresses n box springs. I stupidly agreed not having enuf experience n what would have been ONE TRIP, AND EASY LOADING AND UNLOADING turned out to be TWO TRIPS AND WHICH GAVE MY MOVERS SUCH A HARD TIME TO LOAD AND UNLOAD. He GAVE ME BAD ADVISE N ALL BECAUSE THERE WAS SOMEONE ELSE WHO WANTED A 15' TRUCK to move COUCHES N DINNING TABLES.
Catherine R.I enjoyed the staff positive attitude however the Rear Tow Cover was missing after the staff placed the trailer on my Range Rover. When I reach home (3 miles) I called and asked about it and the staff attitude changed They immediately became defensive before they looked. I now have to replace the cover which will cost me $110.00
Joyce R.Give paper receipts
Glen S.N/C
Gabrielle T.I arrived for a mobile pick up and they did not leave the keys. Very inconvenient. I had to go to another location and was late.
Cynthia M.