Comentarios de los clientes para StoreSmart Self Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de StoreSmart Self Storage

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Yonas Y.
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The tires need to be swapped for winter tires.

EPHRAIM W.
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Great Customer Service. Truck was well maintained and ready to go before I picked it up. What else can you ask for?

Joseph P.
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El cliente no dejó un comentario.

Gerald C.
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Truck should not be on the road as muffler is toast and noise level is excessive

Abdul N.
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El cliente no dejó un comentario.

Todd B.
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El cliente no dejó un comentario.

April G.
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My experience was amazing

Nicholas M.
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Having the appointment pickup location changed three times and the time changed once made this a frustrating experience. Dropping off the vehicle I was brushed off with “we'll bill your credit card” I wasn't given a final invoice. I've rented vehicles before and uhaul seems to be haphazard with there process

Heather C.
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Sorry but 3 time changes and additional fees that almost tripled original quote. Never happened with uhaul before...

Doug W.
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El cliente no dejó un comentario.

Sarah K.
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El cliente no dejó un comentario.

Douglas C.
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I did not get the vehicle I requested at the location I requested. It got the job done, but I should have paid closer attention the confirmation. The vehicle was not cleaned in between rentals. There was a pop bottle under the seat and a sticky steering wheel. Very unsettling during a global pandemic.

Sharon F.
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Everything was handled in a professional manner. Quick easy rental and return. Friendly staff.

Andy T.
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El cliente no dejó un comentario.

Stephen C.
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Make sure vehicle is not double booked when arriving for reservation pickup (had to choose another vehicle as the one I booked was already taken)

Abdelaziz T.
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El cliente no dejó un comentario.

Johanne G.
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Excellent service!

Paulette D.
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El cliente no dejó un comentario.

Elgin B.
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El cliente no dejó un comentario.

Tamara D.
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El cliente no dejó un comentario.

Sonny B.
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I emailed the company with regards to cleaning charges they put on my receipt but no response on explaining what it is for as the truck is not dirty when I returned it.

Andrew T.
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Very quick check in procedure when Zi picked up my rental. Very clean and new van.

laurie S.
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El cliente no dejó un comentario.

Paul M.
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Better directions to find office

Phill M.
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Vehicle operated find overall. But there was a noise in the front end driver's side. Also the driver's door would not close properly and needed oiling of hinges desperately. Thank you...

Daniel B.
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The employees is rude. I have to tell her my credit card details aloud. She told me that the card slider was not working. She told that I have to wait the whole day to process my rental of u-haul. This is not acceptable practice. Earlier too I have given a complaint. Do you take the information seriously. The other staff members use the slider for my card information.

Gary W.
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Truck was very clean and customer service was excellent. Highly recommend this location.

Daniel B.
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The employees who works, the day I have take is worst to deal with. Never picks up the phone. Even left a voicemail. Called her when no customer in store to test. The other two ladies were very good to deal with Thanks

Daniel B.
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El cliente no dejó un comentario.

Mohamed H.
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El cliente no dejó un comentario.

Stephen C.
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El cliente no dejó un comentario.

ALICE B.
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El cliente no dejó un comentario.

Heather P.
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My only suggestion for improvement, is if the original location the customer has reserved at (in my case with over a week's notice), please give more notice. I was texted/called less than 24 hours before my pickup time with an alternative location. I may have been able to find a truck at another location closer to where I was going, resulting in lower mileage charges. Otherwise the customer service rep was very friendly and explained everything to me promptly. I've used U-Haul before and likely will again in the future.

GUILLERMOALFREDO L.
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El cliente no dejó un comentario.

Justin M.
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El cliente no dejó un comentario.

Shane E.
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El cliente no dejó un comentario.

Jean-Pierre J.
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Thank you!

Rob H.
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The check in was confusing and we wasted an hour of our move in the phone. That being said the lady we dealt with was more than helpful & very friendly - we appreciated all of her help! There were two other groups there to pick up trucks and all had the same problems as us with picking up their truck. The checkout was simple, clear and seamless. The cost was low and the truck made the move a one trip move which was nice.

JENNIFER R.
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Worst experience I've had with U-Haul. Very poor quality of service the girl on location was rude. I understand given the global situation but how many people actually can rely on these online programs. We had a difficult time picking up the vehicle delayed our day by 30 min.

Darren S.
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El cliente no dejó un comentario.

George K.
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El cliente no dejó un comentario.

Darcy S.
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The person who helped us was awesome!

Deborah K.
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Better location and more helpful staff and pleasant staff not so rude and to have more time inbetween rentals better and more convienent drop off locations

Beverley G.
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El cliente no dejó un comentario.

FARUK A.
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Excellent

Faruk A.
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Excellent service

NORMAN M.
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Received excellent service when we picked up. No areas to improve for me.

Laura V.
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El cliente no dejó un comentario.

Matthew F.
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El cliente no dejó un comentario.

Paul T.
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El cliente no dejó un comentario.

Jaakko R.
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El cliente no dejó un comentario.

andrew C.
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El cliente no dejó un comentario.

Ferdinand P.
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I had a bad experience sad but true, This is the last time I will do business to u haul and I will not get tired to tell all my friends my experience to you guys, I rented the u haul on the 7th of Nov, and unfortunately something not good happened so we keep the u haul until 8th of Nov but I phoned them to inform them that I will keep the truck for another day, we agreed said that return the truck anytime at night so I did return the Truck, around 8pm we went there but realized that we forgot to put back in the gas so we look for a gas station nearby so make story short at 8:15 to 8:30 the truck is successfully returned, locked the doors and put the key on the orange box, my friend pick us up at the same time, I thought everything went smoothly but I was wrong in morning of Nov 9 they phoned to saying that I did not returned the key and the truck is missing, and 100% sure that I returned it at same location, they said that if they report it to the police Its gonna be shown that I stole the truck???? Bless that lady I spoke to, she even shouted at me coz I told her to look to your security camera so I can prove that I did return the truck, she yelled at me saying there's no point to look for security camera coz the key and the truck is 100% not there and she hang up! when Im going to work after that thinking so hard where's that truck goes??? I see my self in a accident hit the post and it damaged my front car, see what you guys did to me!!! U haul was not great to deal business with!! ??????

Kaitlyn D.
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You changed the location and the time. This pushed everything back. The women at the front desk was rude and had zero soul.

Walter B.
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El cliente no dejó un comentario.

Sabrina S.
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The lady at this location was absolutely fantastic. She's a really great rep for your company that should be recognized. It's awful out there these days with employees and the lack of customer service so your lucky to have her!!

Feruccio C.
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El cliente no dejó un comentario.

Raymond L.
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very pleasant experience

Mohan Babu D.
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El cliente no dejó un comentario.

Mike B.
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The staff member who helped me was quite rude and unfriendly. Definitely poor customer service.

Kriston S.
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El cliente no dejó un comentario.

PAUL L.
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Great staff, willing to go the extra mile.

Rayan T.
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El cliente no dejó un comentario.

Floyd L.
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El cliente no dejó un comentario.

RICHARD H.
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Stop telling customers lies and the make additional chargers. 175 for a cube truck for 24 hours thats insane.

Charmaine M.
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Would have liked to pick up a truck closer to where i live. Would like to pick up on full tank of gas and drop off on full tank of gas... SO very much easier than your current method.

Steve T.
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Keep up the good work.

Anthony B.
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It's not in regards to this location but in regards to uhaul as a company I have a serious problem with my service and if you don't call me at 5875819247 I am going to make a campaign of posts on social media explaining how you ripped me off and owe me $547.36

Michael B.
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u should rent trucks the same as rental companies, receive full of gas and return full of gas to avoid having customers over pay for fuel.

jayne H.
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Nothing. Everything worked out and very affordable and customer service is great! Thanks again.

Christian V.
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El cliente no dejó un comentario.

Rogelio Z.
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The service and the van are pretty nice and excellent

Crisanty B.
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El cliente no dejó un comentario.

Douglas G.
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Keep Miriam employed fabulous worker very pleasant and professional

Carryl B.
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El cliente no dejó un comentario.

Craig U.
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Whoever the lady is at the counter she is not friendly and seemed to be annoyed that I was there the whole time. Brutal

MIKE W.
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The staff was very friendly and helpful. I also recommend my brother inlaw. And already booked his u haul

Terence S.
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El cliente no dejó un comentario.

Laura H.
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El cliente no dejó un comentario.

Brad P.
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I find that at the rental places not just this one that you are charged per km and then also for gas. Besides this I like the service.

ANDREW N.
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Cabin over smells like it's been smoked it that's about it

CHAD O.
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El cliente no dejó un comentario.

Paquito L.
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El cliente no dejó un comentario.

Don G.
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Service Attendant was excellent, knowledgeable and provided pleasant service.

Tyneal B.
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The lady who was assisting us was amazing and very nice!

ANDREW N.
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could've been alittle cleaner in cargo area but I didn't mind . Others might complain

Elvis H.
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You can give that young lady a raise she was excellent

Patrick K.
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Maryum was so helpful and friendly! Moving days can be crazy and stressful, but this part of our day was made so much easier and we will definitely use them again!

Shawnalea B.
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The location was great and the service at store smart was great. But the uhaul itself was awful to drive, needs some maintenance for sure. Also I will probably never use uhauls services again. I locked the key in the unit at the drop off location. Was told you guys dont have spare there and I would need to call uhaul to get a locksmith. Why isnt the locksmith included in the rental cost ? I got additional insurance and still had to pay 100 out of pocket !! What an expensive day! I paid uhaul almost $200 plus $50 in fuel, only to have to dish out another $100 ! Ridiculous. Other companies do not do this.

Chelsea M.
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Upon returning the truck after this horrendous experience, there was not so much as an 'I'm sorry for your experience' from the return spot.

Don C.
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Maybe to have the windows cleaner upon pick up.

MARIE JOSEE H.
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El cliente no dejó un comentario.

tara T.
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El cliente no dejó un comentario.

STUART C.
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Amber has the worst customer service imaginable. I rented a truck for less that 6 hrs paid for the day. They charged me double the amount. And are sent an email stating I owed x amount and it needed to be paid in x amount of time or there would be an additional charge of 30. Amber is extremely arguementive and holding ZERO accountability for the rental says they arent a Uhaul yet in clear site displays in the showroom that they are in fact an "Uhaul Authorized Dealer" . Daren the "Territory Manager" also has a communication block when explaining the process in rectifying my issues. I have used Uhaul numerous times and based of my experience. I WILL NEVER RENT UHAUL AGAIN!!!!

Cassandra E.
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Representative was quiet, seemed disassociated. Did not offer any explanation on equipment or a run through of the vehicle. The vehicle was covered in ice and snow and a scraper was not provided.

Pauric M.
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More varieties of trucks.

angel A.
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Clean the truck out as it smells like cat urine. Which cost me 3 of my movers. Plus communication with uhaul is very poor.

Mykola S.
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#1. I'm paying a higher price on storage than what was quoted to me on Sunday Jan. 27/‘19: specifically, by phone I was offered the 10'x10'BREEZEWAY PRICE for a non-breezeway unit. But, that wasn't offered when we spoke in-person. :( #2. My equipment wasn't available when booked. But, the $50 move-in credit was diminished to only $40 because I was charged extra $10 for a larger truck due to the guaranteed truck not being available. So, that also cost me more. #3. I have other various complaints about MULTIPLE in-person “SURPRISES” :(( #4. Overall, it's the best U-Haul experience I've had in years!

Phillip C.
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I had a couple inquiries about my bill and they helped sort it out for me 100%. I didn't mean to complain to not pay I was just wondering about it but they sorted it out because of the minor miscommunication! Bless them!

Stephen I.
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El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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