Customer Reviews for Store 66 Inc
(U-Haul Neighborhood Dealer)

2,358 reviews

3138 Lake Worth Rd   Lake Worth, FL 33461
(W Of Congress)

(561) 439-0994

Location Hours

  • Mon-Thur: 8:30 am - 5 pm
  • Fri: 8:30 am - 6 pm
  • Sat: 8 am - 6 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(561) 439-0994

3138 Lake Worth Rd
Lake Worth, FL 33461
(W Of Congress)

Services at this Location:

Location Hours

  • Mon-Thur: 8:30 am - 5 pm
  • Fri: 8:30 am - 6 pm
  • Sat: 8 am - 6 pm
  • Sun: 9 am - 12 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

willard B. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER C. 
Rating:
2.0

Customer service at the desk could be better. Could be more welcoming. The gentleman who helped me with my truck was kind and efficient.

TINA N. 
Rating:
3.0

Customer did not leave a comment.

Edward J. 
Rating:
1.0

I was charged for 5 days when I only had it for 2 days. I sent an email to the address attached to the bill with no response. I called the business 8 times and no one ever picks up, just rings and rings. I'm going to dispute the entire charge with my credit card and never use you again.

Solomon M. 
Rating:
5.0

Customer did not leave a comment.

RUBENM R. 
Rating:
3.0

I requested a truck online at a different location. when I got there the guys told me they didnt have the truck I requested and that I had to go to the place on Lake Worth Road. I was trying to save money on the mileage so that added to the cost, being further away for me. Then, when I got to this place, they didnt have the size I requested, which was what I needed. The truck was smaller and no ramp. Always problems with Uhaul..wish we have other choices. I wouldnt use uhaul at all

PAIGE D. 
Rating:
5.0

Customer did not leave a comment.

Sherrel L. 
Rating:
5.0

The workers are trying to fraudulently ask me for more monies that wasn't done . Also they did damage and cost of blankets 85

CHARLOTTE B. 
Rating:
1.0

The guy @ front counter rude & they charged me $10 for gas but I pumped gas before I returned it left truck same 5/8 of tank, definitely will not rent uhaul again

Henry B. 
Rating:
5.0

Customer did not leave a comment.

ARYSSA M. 
Rating:
4.0

Excessive long wait time at pickup but it was probably a busy weekend.

Nadine G. 
Rating:
5.0

Customer did not leave a comment.

YESSY M. 
Rating:
1.0

Waited in line for an hour to pick up the uhaul truck. People there are rude and slow.

Ana V. 
Rating:
5.0

Customer did not leave a comment.

Marcus H. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
5.0

Very good

YOVIEL M. 
Rating:
5.0

Customer did not leave a comment.

Nelson R. 
Rating:
5.0

Customer did not leave a comment.

ANGELA K. 
Rating:
1.0

Clean the facility and make the AC work Add more register and clean equipment

GUSTAVO G. 
Rating:
4.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

HENRIQUE I. 
Rating:
3.0

Customer did not leave a comment.

STEVEN P. 
Rating:
2.0

The Store is understaffed, after getting my Rental Agreement completed, I spent almost hour waiting on the single lot agent to hook me up.

DANIEL D. 
Rating:
5.0

Customer did not leave a comment.

Brandt L. 
Rating:
1.0

I was charged for another day when the equipment was dropped off a day early.

Barbara K. 
Rating:
4.0

Short handed, too long of a wait

ELIE H. 
Rating:
1.0

Customer did not leave a comment.

MARYAN A. 
Rating:
5.0

The staff are wonderful I would definitely go back again

WILDINE M. 
Rating:
1.0

Your website is horrible. I reserved a truck and a dolly for 4 hours. When I got there it was only reserved for 2. They were trying to charge me $14 for insurance that I know I didn't check off on the website. They had to find me a broke ass dolly. The truck has serious transmission problems. The customer service at the store is incompetent and ignorant. The whole place is disgusting. There isn't anywhere to park. And the whole lot is unkept and muddy. I had a couple issues and Flor told me that it is because your website sucks. What kind of employee speaks that way about the company they work for in front an office full of customers. I will never use uhaul or recommend it to anyone.

Beatrice B. 
Rating:
1.0

Very difficult to maneuver on the parking lot and it could not accommodate too many vehicles bringing in rentals. There were to other returns while I was there and one of them almost backed into the building. The manager was very helpful. His helper, I thought he was on something. I thought I should have been charged for one day since it was based on a 5 day rental. I will consider twice before renting from U-Haul again, but now I understands the intricacies of all the connections.

Leon P. 
Rating:
3.0

Customer did not leave a comment.

ALESSANDRO R. 
Rating:
5.0

A+

KARI R. 
Rating:
5.0

Customer did not leave a comment.

ALICIA C. 
Rating:
5.0

U-Haul corporate switched the drop off locations a couple times prior to drop off. Had me drop off at a closed location using self drop. I tried the app and website on two different phones (Apple & Android) and still got errors. Had to call U-haul to complete the drop.

Ben E. 
Rating:
5.0

U-Haul corporate switched the drop off locations a couple times prior to drop off. Had me drop off at a closed location using self drop. I tried the app and website on two different phones (Apple & Android) and still got errors. Had to call U-haul to complete the drop.

NEAL E. 
Rating:
1.0

Not have your employees yell at me in Spanish and make me move my vehicle just so one of his buddies can park there. Completely unprofessional

Rodger C. 
Rating:
3.0

Customer did not leave a comment.

JEANNE A. 
Rating:
5.0

Customer did not leave a comment.

karen J. 
Rating:
1.0

Customer did not leave a comment.

ALBERTO L. 
Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
5.0

Not a thing.

Ji J. 
Rating:
5.0

Great customer support!

Greg S. 
Rating:
1.0

The location. I went to didn't have my truck available. They sent me to another location that was further from my destination so I had to pay the extra mileage. I left 45 minutes later than I expected so was late for pick up and delivery of my items. Because I was stressed out about getting back by noon amd getting to work on time I forgot to get gas. The whole thing was a mess. The second location I was sent to was very inefficient. The man worked very slow, kept explaining ridiculous things to people and took pictures of our drivers licenses on his personal phone to upload. That made me feel very very uncomfortable. I'm not happy about the experience at all.

MICHELLE B. 
Rating:
3.0

Hecktic, disorganized, and slow. Also not enough parking.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

Lisa Z. 
Rating:
1.0

I was charged $14 for protection even though I denied it and $14 for 2 dollies when I only ordered one. I should be refunded $28.

Kimberly P. 
Rating:
3.0

Make sure the truck didn't have any roaches in it!!!

JONATHAN B. 
Rating:
1.0

The customer service was terrible. They were not friendly at all. The line was very long and it took forever which cut almost an hour into my rental time. I won't be renting again.

Heather C. 
Rating:
1.0

Waited in line for a hour. 5 people in front of me came in because they had reservations just be told that they don't have a truck for them. Horrible to do that to people. What's the point of confirming a reservation to then not fulfill it?

BRANDON H. 
Rating:
5.0

Customer did not leave a comment.

GEORGELYN P. 
Rating:
5.0

Customer did not leave a comment.

BRUNO B. 
Rating:
5.0

Great service

JOHVANNY M. 
Rating:
5.0

Did not tell me to take pictures of any damage that did not have a X sticker as drop off location asked for pics of them to show damage was by others

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

lucia G. 
Rating:
2.0

The man was very rude. (Not my first time at this location but hopefully my last). Previous experience was horrible. This time I walked in as a man was being waited on by the other clerk (she was friendly and professional) as I stood patiently in line for several minutes, another couple came in behind me. The male clerk came out from behind the desk and asked the couple to come up to be waited on as if I did not exist! All 3 had to walk around me to go to the counter! On returning the truck he was short and very unpleasant. Made me feel most uncomfortable. Not a smile or single pleasant word from him. Not a good representation of a UHaul dealer!

Valerie M. 
Rating:
5.0

Customer did not leave a comment.

Derrick G. 
Rating:
5.0

Customer did not leave a comment.

MODESTO L. 
Rating:
5.0

Customer did not leave a comment.

MARIA G. 
Rating:
5.0

Customer did not leave a comment.

DERRICK G. 
Rating:
4.0

The employees were very good, courteous and knowledgeable.

LAWRENCE N. 
Rating:
1.0

I expressly waived the insurance coverage for the trailer, they still charged me for the insurance thinking that I would not notice. BEWARE

PETER M. 
Rating:
5.0

Customer did not leave a comment.

CLIFTON C. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
2.0

They refused to take my return. I had to call the 800 number to help me find a drop location.

Danny F. 
Rating:
5.0

Outstanding leadership at this location

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
5.0

Customer did not leave a comment.

KAZIMIERZ S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

JEAN S. 
Rating:
1.0

No good

Marc P. 
Rating:
5.0

great service

ALVARO P. 
Rating:
5.0

Customer did not leave a comment.

Catherine H. 
Rating:
5.0

Customer did not leave a comment.

KEVON D. 
Rating:
3.0

Customer did not leave a comment.

GRACE R. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
2.0

They told me the truck had a full tank and to return it with a full tank. I drove 25 miles and it had 1/4 of a tank in it. I was charged to help load my car onto the trailer and when I told the guy the tires on the trailer looked low, he said that that was how they were supposed to be. I checked the air pressure after leaving there and found 1 tire with 13 lbs of air in it, the one behind it had 23 lbs of air in it and the two on the other side both had 48 lbs of air in them. It is not the customer's responsibility to air up the tires, especially after notifying the attendant that the tires looked low on air!

ERIC D. 
Rating:
4.0

The location is close to my home, so it is a convenient location for truck rentals. The key dropbox was a nice option for afterhours drop off. I would recommend better lighting in the truck parking lot.

CRAIG S. 
Rating:
5.0

Customer did not leave a comment.

Margarita S. 
Rating:
1.0

They over charge you in fuel. The old truck fuel gauge moves depending where parked.

Abid R. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL J. 
Rating:
5.0

The best service that i ever had renting a truck from U-HAUL.

DONALD B. 
Rating:
5.0

They were very accommodating

SHERYL F. 
Rating:
3.0

Location was convenient for us, but parking is very limited. When we arrived to pickup the rental unit, there was a lot of confusion for some reason and we waited 25-30 minutes from the time we arrived. When returning the rental unit, I had to move my own vehicle three times due to the limited space and congestion.

J Ray B. 
Rating:
4.0

Customer did not leave a comment.

Kris F. 
Rating:
5.0

Customer did not leave a comment.

LIVINGSTON B. 
Rating:
5.0

Customer did not leave a comment.

Louis V. 
Rating:
5.0

Customer did not leave a comment.

Haitham H. 
Rating:
1.0

They gave me the truck with a bad break, I hit the car just a little bit, they went to my account and charged me when I have insurance, and the lady is very rude 🙄

Ghislaine F. 
Rating:
4.0

I was very pleased with the whole process. The staff were very good and the pricing was reasonable. I would recommend to others.

HIRAM R. 
Rating:
5.0

Customer did not leave a comment.

emil C. 
Rating:
4.0

Customer did not leave a comment.

VICTOR A. 
Rating:
5.0

The place was quick, friendly and very professional. But I would ask them to make the little sing that they have up about “parking at the adjacent lot” a bit bigger. Cars can get towed if you park in that area.

MICHAEL N. 
Rating:
5.0

Was lucky enough to get the transit van. The gentleman who helped way great. Best deal in town.

Lisa K. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

MANUEL A. 
Rating:
5.0

Great Job. Finally found a place where customer service is reliable and helpful! Laura and Lincoln were great, they were direct and helped expedite this busy location as a team. Very impressive! Thankyou!!!

CHRISTY M. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

Everything was good.

JOSE L. 
No reviews have been submitted for this location.

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