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BETHANY D
Customer Reviews for Starke County Glass
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The woman at the counter was very nice and personable
Holly BVery nice customer service agent explained everything
KEVIN MNothing that we are aware of.
CYNDI PEverything was great
WILLIAM SI rent often for here and always great fast service....thanks uhaul
Butch GVery nice people!
Carmen HApp worked poorly. After securing the trailor, i got a call to choose drop off site. I told them the site and they said the site chosen was full. I said the site was fine bevause I just spoke to them on the phone earlier.
Gary DWe have rented a trailer twice here and great experience. Not one issue! Highly recommend.
John SOur experience of renting, picking up, and returning the trailer was great. I highly recommend this company.
John Ssee comment above
gary dno Comments
Timothy LPerfect location!
Chris BThere is nothing you can do to improve this location. Deb and her crew are the most friendly and helpful people there are. I wish all businesses had this kind of service!!!
Rod SThe check in person was willing to stay later if I couldn't have not make it before closing. Very kind and accommodating!
Timothy HI have used this location for many years and have always been impressed by the quality of help they have provided. Thank you
george aThe lady at this location was very nice to deal with. I rate this location a 5 star. Highly recommend.
David SOff hours is $20. Come on...I saved the employer time so much time and employee overhead. Insulting!
Tim HNo jack to unhook the trailer from my truck! No spare tire for trailer! Problems here are self explanatory.
Robert CVerify all connections and wires are within DOT standards and work. Avoid weed eating around trailer which assuming spliced through wiring.
joseph wI did tell them if needed again I will go to the agent . Best service thank you.
charlene lDeb, the receptionist was very friendly. She was very knowledgeable and went above and beyond what I needed. I would highly recommend this location to anyone needing to rent a U-Haul. Thanks again Deb for the wonderful experience.
BRADLEY HWhen I got in the cab it had a thick smell of cigarette smoke. I failed to mention that to the local site. Local rep was quite efficient and pleasant to work with.
Thomas WThis event was my second time picking up from Starke Co Glass. Both times the lady assisting was very friendly and respected my time. Very appreciated.
Jeffery Dthe surprise charges that were added to my card after returning the truck I am not real thrilled with and will be looking in to it and requesting an immediate refund. And due to this I will more than likely not be using this service again. Very unprofessional. I was already being charged by the day and the mile and then to be charged over $160 upon returning the vehicle is absolutely unacceptable.
TIM HThey were very helpful and explained everything very friendly people
virginia wThe UHaul app is worthless. 1 hr to get Uhaul.....1.50 hrs to return UHaul.....55 minutes to speak to a rep at uhaul to find out it could have been done on uhaul.com within minutes
Ron LGreat service and very friendly
James PWas great . Everyone was very helpful. We had no problems with pick up or drop off. Thanks for making it a wonderful experience !!
Mary RHave specials for customers like every 3 months
VINNIE MThe woman at the location was very helpful and got us in and out as quickly as she could. She was also very friendly and made a stressful day just a little bit easier!
Faith VThe truck was kind of dirty inside but the lady at the counter apologized and vacuumed it out so it was good in the end. Maybe it should have been checked before I arrived though so it didn't have to be done while I waited.
Shannon BVery good service no problems
lew wFix’s the trucks from leaking when it rains or snows ruining our stuff
MASON BMake sure the lot is salted. I fell and hurt myself right in front of the trucks. I was on the phone with 1 of the representatives when it happened. It was a very bad experience.
Marion MNothing ..we love the lady we do buisness with when we come in she is such a wonderful person and very polite to me and my husband
James DWe dropped off after hours and we were very unsure about where to park the truck. A designated area or sign would have been helpful.
STEPHEN MThe mobile pickup took forever to get approved. When I finally got the truck, none of the extra equipment I ordered was with the truck.
Elizabeth POil change needed according to truck as well as it seemed to take longer than usual to use truck share (35 minutes waited)
Jory MThe unit wasn’t available in our town but we weren’t informed of this until the day before so we had to drive an extra hour to pick it up. Which would have been okay but they are in a different time zone we had two less hours on our time plus extra miles on our car to pick up the unit. I feel like we should have been compensated on our invoice for those hours and personal mileage.
Leroy WWell other than not contacting me less than 24 hrs prior to pick up of a one way rental advising me that the truck is not available at the prearranged location due to the only qualified person at that location going on vacation. And telling me that I have to drive all the way to my original drop off location pick up the truck, drive back to the original pick up location, load/move. Then drive back to the original drop off location after. Adding at least 90 mins and 60 miles to my already long day. And when asked if I would receive any compensation for the additional time,miles and gas, the Uhaul rep on the phone says, well give you a few miles, but there is nothing else that can be done. When asked about waving the cost of the 12 furniture? The lady on the phone says, no and tells me if i don't like the new terms I can choose to call around on my own to locate a truck or new company to use. Well needless to say with less than a day's, notice I was stuck taking the new terms. The final kick in the pants, had to be when Had I done a day rental from knox returning to Knox it would have cost me less money than the new term plan presented by Uhaul rep on phone. So in short, i paid more, drove more, used more gas, and it took longer all because Uhaul representative did not honor the original terms of the one way rental. The only saving grace in the entire experience is that the representative at the knox location where I picked up and dropped off was very pleasant and had a positive attitude. I guess the old saying is true, its easy to be rude to a person when on the phone, and hard to be rude face to face.
Kevin BPeople at this destination was very friendly & professional. No waits no problems.
natalie sNothing. Great people to do business with.
TED PMore live demonstration of the equipment!
Donald BStarke county glass goes over and beyond to make you happy!!!
JACK MGreat service!
Ed WExcellent customer service
Julie LExtremely friendly & helpful - would definitely rent from again!! A++++
James SThe miles were wrong on my truck but both the customer service rep from uHaul and the lady from Starke county glass were both helpful with getting everything fixed for me. Thank you!
Robert MAfter registering online for safety due to corona virus, I stood in the buidling for an hour waiting for a reciept while they had technical issues. What was the point of doing all that on line. Truck was dirty on the inside, had to go home and clean it. Didn't want to drive it all the way back to Colorado.
ROBIN MEverything was fantastic. Deb was fantastic I would highly recommend her and her company to rent a truck. Thanks U-Haul for everything.
Michael AGreat place to rent from. Best experience I have had renting a truck. Staff wonderful and knowledgeable thanks for such an easy rent!!!
MARVIN FProbably could use some kind of signage on the main highway to let people know where you are.
David ZThe tow dolly strap on the left side was defective, would not stay tight, we nearly lost the car twice, had to stop and call for someone to bring us some straps to hold the car down, increasing our delivery time more than double the time. Would never rent one again.
MATTHEW QI had trouble with the web site. Even after talking with customer service it took over 45 minutes for me to get the truck and leave
Lora TScroll letters on word lock were frozen as well as the box itself. Had to leave to get lock de icer but reservation time deducted from 10:30 instead of when I actually got my key out... so I was hugely rushed. Then it was advertised with ramps but no ramps which made it very hard to move the piano which was a main reason for renting. Overall negative experience for the money
Jen SAmazing people to work with!!!
Jordan BThey were Amazing at this location I will definitely recommend and use them again!!!
Jordan BThe mobile check in app does not work well. I could not upload pictures and was stuck and had to call CS. Same with the drop off. I tried driving to a better location thinking the internet signal might be low and that could not be completed because the app wants to view your location and stops because I am at the wrong location now. Smart Technology needs improvement!
Rodney RThe service was great, really easy process.
MICHELE PMake sure the gas gauge is read properly. I was told it was at 1/2 tank. I drove 2.5 miles and was at 3/8...
Alonzo HThere is nothing more to do. This was the 3 Rd time we used them and always satisfied.
JOANNE P