Customer Reviews for Southside Rentals
(U-Haul Neighborhood Dealer)

3,781 reviews

1717 S Walnut St   Bloomington, IN 47401

(812) 339-3240

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(812) 339-3240

1717 S Walnut St
Bloomington, IN 47401

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Melissa Kittel 
Rating:
2.0

Picked up truck after hours. Truck was buried behind other rentals. Luckily, an employee happened to show up after hours and was able to move equipment around. Truck had gravel all inside of cab. Check engine light came on in truck minutes from destination.

William WITHAM 
Rating:
4.0

More staff, so the poor guy at the reception doesn't have to overwork himself.

Yash Kumar 
Rating:
2.0

Set an appointment to use the mobile app for a 24-hour rental at 5pm after the store was closed. Get there to pick it up and the truck I was assigned was blocked in with no way to get it out. Contacted online support and it took almost an hour, after being transferred 6 times (5 of those being to the wrong ‘department’) finally I get a rep who knows what she’s doing. She gets me into another truck and saves the day. However, the dolly and moving pads I ordered were not included. This makes moving an entire house worth of stuff hard to move for one man. Before my rental period is over, I contact online support and explain the situation so I ask to keep it longer as I am having trouble getting everything moved. They said no problem, we’ll let the store know you are keeping it for an extra 24 hours. Guy from the store calls me the next morning with a crappy tone asking why the truck is 16 hours late. Then after I drove half the distance I estimated and didn’t get the supplies I was promised that I paid for as per the contract, they try to charge my card extra after I return it! Lol, only reason I gave them 2-stars is because I did indeed get to rent a truck. Truck I rented had obvious front-end issues as well. Really hope I never have to rent from there again, at least not for a U-Haul. Absolute train wreck of an experience. Wish I could remember the lady’s name that helped me though. She worked in the Northwest Ohio department and literally saved me from total disaster. Her name might’ve been Nan? Give her a raise.

Steven Wythe 
Rating:
5.0

The vehicle was obviously barely maintained. I don't blame this on the location but on uhauls practices. The truck needed an alignment so bad that I couldn't see the speedometer because the steering was turned in front of it when you drove straight. Unacceptable from a company that makes plenty of money off of random fees and insurance premiums

JAMES KENNEDY 
Rating:
2.0

This location needs to ensure the equipment is in good, proper working order. I rented a tow dolly and the straps were in poor condition and hard to use. The camshaft buckles that the straps go into were Rusty and very hard to turn while trying to crank them down

Shawn Arthur 
Rating:
3.0

There could be signage for remote truck return, confusing layout there Lots of junk lying around

Mark Van Buskirk 
Rating:
5.0

Customer did not leave a comment.

Mark Willoughby 
Rating:
4.0

Customer did not leave a comment.

Steven Hogan 
Rating:
5.0

Always great service here.

Patricia Lewis 
Rating:
5.0

Customer did not leave a comment.

Phyllis Veach 
Rating:
5.0

Customer did not leave a comment.

Rich Milliner 
Rating:
5.0

Customer did not leave a comment.

Alexandra Morphet 
Rating:
5.0

Awesome help from person working behind the desk. Wish I remembered his name. But I needed to haul a car quickly, and between searching online, making a reservation, and me pulling with a trailer was super quick. Thanks

DUSTIN GRAY 
Rating:
5.0

Customer did not leave a comment.

JOHN CROSS 
Rating:
5.0

Customer did not leave a comment.

Rebecca Hilas 
Rating:
5.0

Customer did not leave a comment.

Gillian Battino 
Rating:
5.0

Customer did not leave a comment.

Janice Delaplain 
Rating:
3.0

Over crowded parking lot with uhauls.

Marcus Mullins 
Rating:
4.0

Previous customer did not sweep out back of truck or shake out packing blankets; significant dirt and leaves found in both. Otherwise location was great.

Erik Klose 
Rating:
3.0

The windshield sprinkler would not work and trying to drive in the dirty snow and sand I had to pull over every 10 miles to clean the windows

Daniel Hill 
Rating:
5.0

Customer did not leave a comment.

Jose Lopez 
Rating:
4.0

Very good car hauler. Quick service.

Michael Neal 
Rating:
5.0

Customer did not leave a comment.

JAMES MICHAEL Ratliff 
Rating:
2.0

Vehicle was found up along junk in upper lot instead of near building. Runs poorly, well over 100,000 miles. The requested items were not provided such as the dolly and the blankets.

Jon Eggen 
Rating:
4.0

Still waiting for my refund from my overpaying for milage. I paid for 75 miles but only used less than 50.

William Gratzer 
Rating:
3.0

Customer did not leave a comment.

DUSTIN GRAY 
Rating:
3.0

Had to go 30 miles further away to get a truck. Did not provide furniture dolly, were out of blankets. Only had a 2 wheel dolly. I should not have to pay for at least 40 of the miles. Thought there is a guarantee that everything requested would be available. Not a good experience at all. Moving is stressful enough w/o dealing with messed up reservations that were made in plenty of time.

Brenda Kennedy 
Rating:
5.0

Customer did not leave a comment.

Lynn Karagory 
Rating:
3.0

Customer did not leave a comment.

William Eberhardt 
Rating:
4.0

Customer did not leave a comment.

Dakota Deckard 
Rating:
5.0

Customer did not leave a comment.

Daniel Wilde 
Rating:
5.0

Customer did not leave a comment.

CHAD BUSKILL 
Rating:
3.0

The trucks front end, steering needs to be looked at. It’s very loose. Everything else worked as it should. Truck was fairly clean and the location was easy to get to.

Bill Eberhardt 
Rating:
5.0

Good people, very helpful

scott knox 
Rating:
5.0

Great experience. Just delayed returning was a little delayed. Thanks

Joseph Waskow 
Rating:
5.0

Customer did not leave a comment.

Christine Gora 
Rating:
5.0

Customer did not leave a comment.

Karlen Correa Valez 
Rating:
5.0

Customer did not leave a comment.

Charles Gross 
Rating:
5.0

Customer did not leave a comment.

jennifer mills 
Rating:
4.0

The 20 foot truck that I rented was a wreck. The steering was very, very loose and way, way out of alignment--dangerous. The transmission also shifted very roughly and I don't think the truck would do more than 45 mph. It is barely serviceable for in-town moves and under no circumstances should it be rented for a move of more than a few miles.

Brett Bowles 
Rating:
3.0

Customer did not leave a comment.

Jim Mcghee 
Rating:
5.0

Customer did not leave a comment.

Beth Biever 
Rating:
3.0

We were charged an extra 55$ for no reason

Marcy Thompson 
Rating:
5.0

Crystal was great to deal with

allison amschler 
Rating:
4.0

Customer did not leave a comment.

Ehren Clovis 
Rating:
5.0

When I picked up the truck the gas was a little below half. When I dropped it off it was half full. I still got a fuel charge for 2 gallons.

Lisa McMichael 
Rating:
5.0

Nothing , excellent customer service

Laura Gonzalez 
Rating:
4.0

Truck needs exhaust manifolds fixed.

jeff killingbeck 
Rating:
5.0

Customer did not leave a comment.

Chris Hohman 
Rating:
3.0

The app was worst, it took me an hour to pickup the truck, the system was keep having problem and I had to put three different phone numbers to get a call from customer service. And one of the customer service agent was a bit rude. IMPROVE THE APP. And I do not know why the U-haul charged mw to times in the name of milage and gas (thats basically the same thing). One of the worst experience in my life.

Shohana Akter 
Rating:
5.0

Customer did not leave a comment.

Thomas Needham 
Rating:
2.0

Truck was not swept out. Was made to walk 100 yards and up a very steep hill to go find my truck in a muddy lot.

Greg Edie 
Rating:
5.0

Customer did not leave a comment.

Rebecca Brewer 
Rating:
5.0

I don’t think you need to improve!! All of your employees were nice and very helpful!! I would recommend you to anyone!! Thanks, Christine Ford

Christine Ford 
Rating:
5.0

Customer did not leave a comment.

Douglas Kittle 
Rating:
4.0

Customer did not leave a comment.

Jacquelyn Karty 
Rating:
5.0

Customer did not leave a comment.

Loris Miller 
Rating:
3.0

The change oil soon light was on when I picked it up and when I dropped it off.

Lisa Parker 
Rating:
3.0

The lady that was wearing pajamas and Crocs at the front counter was rude and not very intelligent. I was supposed to drop the truck off with 9/16 of a gallon, that's 1/16 over half a tank. At drop off she charged me for gas saying I didn't have 9/16 of a tank that I had less. This would mean I had half a tank or less, the meter was well over half the tank and I confronted her about it and she told me to call U-Haul customer service and customer service they issued me an immediate refund once they received the pictures

Jon Hillenburg 
Rating:
5.0

Very well done! Easy and quick! People were very nice!!!

kim gale 
Rating:
5.0

Customer did not leave a comment.

Camron West 
Rating:
3.0

Customer did not leave a comment.

Eric Whitaker 
Rating:
3.0

Customer did not leave a comment.

Joshua Joseph 
Rating:
4.0

Customer did not leave a comment.

Jerry Bland 
Rating:
5.0

Totally would use this location again.

PATRICIA EDMONSON 
Rating:
5.0

Customer did not leave a comment.

Kayn McCool 
Rating:
5.0

Customer did not leave a comment.

MARK SEAMONE 
Rating:
5.0

The guy at front need to actually check your paperwork to see if you got the right trailer dropped off because I could’ve just drop the trailer off and left because I got a call from U-Haul week later asking if I dropped off the trailer and I did serve the dude never checked in

William Nunn 
Rating:
2.0

The U-haul was not cleaned prior to us picking it up. The person who drove it around to the front for us had to clean out 5 or 6 water bottles from the front, some of which were not filled with water. The back was very dirty and we had to sweep it out before we could load anything in to it.

Caitlyn Hill 
Rating:
5.0

Everyone were very friendly and helpful

Thomas Kirin 
Rating:
3.0

Took forever to get the truck

Tyler Thimjon 
Rating:
5.0

I rented a 15ft truck because of the driveway was very hard to get down and back up. But I was given a 20+ ft truck. Which was impossible to get turned around or backed down the driveway. But overall it was a good experience

casey Fleehearty 
Rating:
5.0

Customer did not leave a comment.

Doug Harney 
Rating:
4.0

It wasn’t open, so just dropped the trailer.

catherine lopez 
Rating:
4.0

If I look at examples of photos the site wants me to take when returning the truck (I wanted to see what was wanted for the location off the truck), it should not wipe out all other photos I have taken, making me start over.

Stephanie Worden 
Rating:
5.0

We got excellent customer service on Aug 30!

Dena Hawes 
Rating:
5.0

this was the second drop off location. after the first location told us to "take it somewhere else" The gentleman was helpful and friendly. He explained that he had gotten a call from uhaul and ask if he could take it . He was the only example of customer service in the entire experience

Mike Collawn 
Rating:
3.0

Customer did not leave a comment.

Sarah Murray 
Rating:
2.0

They were short staffed and the people on the lot need a way (2-way radio) to communicate with the front desk. It was a mess!

Vicky Silhavy 
Rating:
5.0

The back of the truck smelled like reeking garbage (but it’s really not the employee’s fault!)

Esther Stultz 
Rating:
3.0

Staff seemed to be unorganized and there weren’t enough moving dollies even though people reserved them.

DeVol Tyson II 
Rating:
3.0

Customer did not leave a comment.

Angelica Moss 
Rating:
5.0

Customer did not leave a comment.

William Albright 
Rating:
5.0

Great service and very professional!

Michele Hernandez 
Rating:
4.0

Customer did not leave a comment.

FREDERICK HEGEMAN 
Rating:
2.0

They left me the wrong key in the lockbox

Michael Jonelis 
Rating:
3.0

Customer did not leave a comment.

Amarily Matias Vargas 
Rating:
5.0

I use this location 2 a year. Have always had excellant service. For some reason u-haul sent me to another location for a couple of years, very poor service. their no longer in business, I can understand why. I no longer go thru your web, go directly to location. make my request a month in advance.

JOHN BROWN 
Rating:
2.0

There was no room to park the Uhaul truck.

Johanna Winters 
Rating:
3.0

Customer did not leave a comment.

Donald Klayer 
Rating:
5.0

South Side Rentals is by far your best location in Bloomington!

GEORGE BUDD 
Rating:
3.0

Dropped RV2608L early. Uhaul folks we worked with couldn’t have been nicer. Thanks

John Sehr 
Rating:
4.0

Customer did not leave a comment.

BRENNA CALDWELL 
Rating:
5.0

I was glad that I wasn't charged $20 for bringing the truck back after the 3:30 closing time--but some of the online written communications implied that I might be charged if I didn't do an online verification. I tried to do that online verification and ended up with major frustration. I would recommend clarifying if the verification will be needed and/or how that online verification works.

Eric Webb 
Rating:
3.0

Customer did not leave a comment.

Connor Heath 
Rating:
5.0

Customer did not leave a comment.

Jason Ziegler 
Rating:
5.0

Drop off couldn’t have been easier. Parked the truck, handed in the keys, and left

Kimberly Timms 
Rating:
5.0

Service manager at the location was very helpful, and did a great job, despite the sloppy integration of the Corporate website with the local site. The Corporate operation / website did not communicate that I purchased 2 dollys, or has no visibility to local sites inventory of dollys, so those were not on site, despite my ordering them.

Michael Soenen 
Rating:
5.0

Customer did not leave a comment.

Peter Whitsett 
No reviews have been submitted for this location.

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