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Rodney D
Customer Reviews for Southern Gentlemens Best Deals Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
Sheila TVery professional
Chris TJust an outstanding experience.. Dominic is a complete professional and an asset to the brand and company. Thank you again for your assistance and kindness. Jeff Prouty
Jeff PEverything was excellent!!! If I ever need anything, I will definitely rent again. The owner is very nice, friendly, and stick to his words to get the job done.
Jamie SLocation hard to find
Freedom ANone
detrich hIt would be helpful to be able to turn in the vehicle at the closest location. There was a facility next door but the app had me drive 30 minutes away to return the vehicle.
KENT MIt was hard to find 6/12 trailers.. Southern Gentleman auto was very professional and well informed will get my rentals from there in the future
JULIUS SThe guy was nice and all, but the first trailer was pretty rough. He wasn't able to do much to help me. Not his fault though, because Uhaul controls everything.
Ali SEverything was perfect.
Sandra WCan't think of anything else I needed , greàt service
Adrain RVery pleasant experience, Convenient pick up, drop off and helpful associate who went out of his way to make sure we understood to use of the rental. Would recommend to others and use again myself in the future.
Gerald ADrop of location was 26 miles away. We passed several more close locations. Awful
Micah SFirst off, when I showed up to pick up my truck, you did not have the size I needed. I missed 35 to 45 minutes of work trying to get this settled and going to another site which was 20 miles from my house. Even then I did not get the size I requested, I got a 26 foot which was way big. Then on return, they kept changing the location of where they wanted me to return the truck. I had to go in and request being allowed to take the truck to the nearest location from where I was.
Kenneth SAwful experience with UHaul customer service. Was on the phone for nearly 2 hours, was repeatedly transferred to other agents - at LEAST 10 times! - and never received resolution on the problems I experienced. I was promised a UHaul 26’ truck at the location in my town but then was rescheduled to a pick up location in another COUNTY over 45 minutes away! Absolutely abysmal service from the UHaul company. I am truly disappointed.
Acacia CI rented originally for one day. Was given a flat rate, unlimited miles for that day. Rented for 2 more days & told there was no flat rate. Then only given mileage for 1 of the 2 days. If I'd turned the stupid truck in, then immediately re-rented it, I would've gotten mileage for each day. What a rip off.
Gina KBe ready for when your customers come
Brenda SMost unprofessional experience I have ever had, the vendors do not communicate with corporate so regardless what arrangements made with 1800 gouhaul they are not reflected when you show up, southern gentleman used cars was very poor condition and frankly scary, Dominick running the place will run you card for whatever he wants once he gets your information and steal from you by lying and charging what ever, if you make a reservation then cancel through U-Haul.com means nothing, the vendor will still charge you $50 for cancellation. New management in every department and no communication. I will never use U-Haul again or allow anyone I know to either. WORST COMPANY EVER!!
Henry DU-Haul was not available at original pickup location at pickup time. Had to drive 30 min away from original location to Sylvania and back another 30 min. Was very inconvenient as movers were scheduled to be at my house that morning.
Timothy LI paid in cash and expected to receive my refund in cash i could not return the truck to the closest place they made me drive way out of my way and then charged me extra miles
Robert HNo complaints, this location was very helpful and accommodating.
David BWe were not satisfied with the return feedback. Truck was refueled before return, but charged refuel fee. Emailed inquiry, but no response
Ingrid BStaff very helpful.
Richard CThe customer service is AMAZING and friendly... They helped a lot and understood what I was going through from the other uhaul location.
DACALVIN WCustomer service was excellent
Robert PNothing. My experience at this location has been great.
MARY O