Customer Reviews for Soquel Valero
(U-Haul Neighborhood Dealer)

1,707 reviews

2501 S Main St   Soquel, CA 95073
(Porter Street)

(831) 706-4876

Office Hours

  • Mon-Sun: 8 am–7 pm

Services at this Location:

Contact Us

(831) 706-4876

2501 S Main St
Soquel, CA 95073
(Porter Street)

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Linda Perez 
Rating:
3.0

When picking up trailer, I asked if I could move the return location to Redding, instead of Red Bluff. I was told no, as someone had rented the trailer in Red Bluff. Okay....see below

Jim Birch 
Rating:
4.0

It was fast and easy to pick up the trailer, but felt bad for the man helping us as he needed at least one other person to cover the gas customers while he was helping us.

Alexander Rodriguez 
Rating:
5.0

Reward Mr. Shanay with a reward for superb service/ He is the best!

CHRISTINE E LEON 
Rating:
3.0

Customer did not leave a comment.

Katharina McCawley 
Rating:
5.0

He was so friendly and helpful

Julie Ann Torres 
Rating:
5.0

To be 100 percent honest, nothing I can think of. The gentleman man that has always help is the best, I only rent from him, everytime has been perfect ready no Hassell.

Christopher Potter 
Rating:
5.0

This is my Go-To and recommended UHaul Location to for rentals - Awesome service and very helpful. Makes any transition smoother. Thank YOU!

CHRISTINE E LEON 
Rating:
5.0

Customer did not leave a comment.

Richard Green 
Rating:
5.0

This is my go to every time I need to rent a van/Box truck 🛻 super nice 👍🏼 always with a great attitude

Jesus Flores 
Rating:
5.0

Nothing, this location is quick, efficient and friendly. The owner is very friendly and helpful.

Masami Handloff 
Rating:
5.0

Customer did not leave a comment.

Rohinton Kamakaka 
Rating:
5.0

Soquel Valero U-haul consistently provides excellent, efficient and friendly service. It’s my go-to for my hauling needs in the Santa Cruz area.

David Kornfield 
Rating:
4.0

Customer did not leave a comment.

Ribert Snyder 
Rating:
5.0

Customer did not leave a comment.

DAVE SORENSEN 
Rating:
5.0

Customer did not leave a comment.

David Gripton 
Rating:
5.0

Customer did not leave a comment.

Mark James 
Rating:
5.0

Excellent customer service!

Jeff Gray 
Rating:
2.0

the store employee was very rude and unwelcoming.

Arya Mahini 
Rating:
5.0

The owner was very helpful. He greeted me as soon as I pulled in. He moved a truck and asked me to back in next to it. He guided me in, took the trailer off my hitch. I really appreciated that. Would highly recommend his location.

Scott Newland 
Rating:
3.0

The service was adequate but not very friendly service

Lorrie Estrada 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Ewing 
Rating:
5.0

Customer did not leave a comment.

almena smith 
Rating:
5.0

Customer did not leave a comment.

Gary Mort 
Rating:
2.0

Clean but truck has transmission issues and a lot of play in the steering wheel

john wise 
Rating:
5.0

The owner was so friendly and helpful. It was the best experience possible and I would definitely go there again!

Bret Millar 
Rating:
5.0

Customer did not leave a comment.

Matt Baxter 
Rating:
5.0

Easy check in and return. Very friendly staff

Vanessa Sempervirens 
Rating:
5.0

I just want to Thank you very much to the folks who I rent the U-Haul truck from. It is really easy to reserve, pickup and return. You definitely want to rent from here. No Hassle every time. I Love it. JZ

Joe Zertuche 
Rating:
5.0

Excellent service from very friendly owners. I will definitely recommend this location and return the next time I need to rent a uhaul.

Margaret Ghodsi 
Rating:
5.0

Great customer Service!! Best U-Haul and rental experience I’ve ever had !!

Jack Fisher 
Rating:
5.0

Good service until after dropped off trailer. A week latter I’m charged 280 for a late charge when I turned it in 2 days earlier. I’m expecting to talk to the 4th person from U-Haul to find out why this charge took place. Extremely disappointed. Too many people to tell same story. Please HELP!!!

Randall Blankenship 
Rating:
4.0

Customer did not leave a comment.

Lindsey Cheater 
Rating:
4.0

Customer did not leave a comment.

Justin Couch 
Rating:
5.0

This is an extremely well run facility. Owner/operator is very helpful and has pleasant disposition. I believe he enjoys what he is doing. And he is very good at it. I will certainly use U-Haul, and at this location again.

Eric Jacoby 
Rating:
5.0

Customer did not leave a comment.

ROBERT PAUL 
Rating:
5.0

I have recommended this location to many friends. I have used all their products from box trucks to pick-ups. My favorite rental being a large Siverado. Loved it! Fast check-in and check-out, it is conveniently located off Highway 1 in Capitola. Great service with easy fueling fill-up at drop off.

ROBIN MAZE 
Rating:
5.0

I have been a loyal customer to this location and have many issues. I had continued to use this location just because of the location. The owner is purposely charging me for the insurance even after I have a waved it when booking via the app as well I’m personally verbally. This has happened on more than one booking. I’m addition, he is dishonest about the gas level. This booking, I returned the truck with less than half gas level, the same as when I got it, and my receipt says it’s 3/4 full. This is also not the first time this has occurred. In another incident, he lied and told my friend that we needed to put more gas in the truck upon return. When my friend disputed the gas discrepancy and presented him with a picture of the gas gauge when first checking out, he was aggressively yelled at and told to never come back. The trucks are rarely swept and and I have been charged for a dirty truck even after I’ve swept it out. This person is dishonest and a poor representative of your company. I will not be using his business again for me personally or for my business.

Melissa DiGirolamo 
Rating:
4.0

Customer did not leave a comment.

Robert Spisak 
Rating:
5.0

Nothing

ROBERT WELCH 
Rating:
5.0

Customer did not leave a comment.

Corbinna Burgess 
Rating:
5.0

Customer did not leave a comment.

MARANDA LUMAN 
Rating:
5.0

starting fuel level was quite low...the low fuel warning light came on only 6 miles after starting. not knowing exactly how far I'd be traveling (and how much fuel I'd need) made buying gas tricky; with more gas in the tank I could have waited until ready to return.. I recommend starting rentals with (at least) a half tank.

jan jurnecka 
Rating:
5.0

This place is great 👍🏼 but this time wasn’t soo good my last rental had a lot ! Of dog hair and a couple fleas! Not what we wanted I my self had to clean and disinfect everything

Jesus Flores 
Rating:
4.0

Customer did not leave a comment.

Margaret Tapiz 
Rating:
3.0

Customer did not leave a comment.

Benjamin Lind 
Rating:
5.0

Customer did not leave a comment.

Michelle Parr 
Rating:
5.0

I just wanted to say that renting this van was so easy. I picked it up and off I went. It was the perfect size and everything. Only thing folks need to be aware about if backing up. If there things within a certain amount of feet, the emergency brake keeps going automatically. I get the prevention of hitting things while backing up but that was a little ridiculous. That was the only weird thing. If you need UHaul to rent something, please visit this location. Friendly and really easy. Thanks.

Joe Zertuche 
Rating:
4.0

Customer did not leave a comment.

ESTEBAN BOJORQUEZ 
Rating:
5.0

Always a pleasure renting from this location!

Chris Karzag 
Rating:
5.0

Needed to change to a different truck in the middle of my move, and they did so quickly with no extra charge. Lots of different trucks available at a convenient location.

Allen Schloss 
Rating:
1.0

The service man took 30 min to service my rental. He went out and in 4 times to find the trailer with some kind of matching numbers. Finally he said it was done and the trailer is outsite, then asked me to step aside so he can help other. He did not hook up the trailer. I asked him and he wanted me to pay him for hook up. I drove 40 miles to rent this one way rental. I really needed it in time and had to hook up myself. He came out said that was a wrong trailer. I removed and hooked up another one by pulling it 30 feet away with right angle turn. He came out again and took pictures. How come this location does not provide hook up? I had never hook up the trailer and scared dead by hook up by myself with little help from my wife. It was a terrible renting experience on that day.

Timothy Le 
Rating:
5.0

The owner of the franchise was genuinely concerned about the upkeep of the franchise and the care of the rental equipment.

Larry Griffinn 
Rating:
3.0

More clarity about the price and vehicle I was renting. The cashier just asked for my card and charged it. Didn't explain the cost or any details. There was nobody else in the store either so it's not like it was busy.

TABITHA GONZALEZ 
Rating:
5.0

No improvements needed!

Donald Mix 
Rating:
5.0

Good guy nice all clean uhaul items and he does all the work A setting it up amd . No waiting around .

Mike Hennick 
Rating:
5.0

Let. Them use restroom

Martin Guadian 
Rating:
5.0

Great people and great service!

CHRISTOPHER BUSENHART 
Rating:
4.0

Customer did not leave a comment.

Julie Polus Castillo 
Rating:
3.0

Customer did not leave a comment.

Quinten Meland 
Rating:
5.0

Excellent service! Very patient when our schedule was in flux. Fast service. Love having a full snack shop at the same location. Great rates.

Margaret Barr 
Rating:
4.0

Customer did not leave a comment.

Daniel Roberts 
Rating:
5.0

Very helpful staff who work hard to get your reservation completed as quickly as possible.

Gary Mort 
Rating:
5.0

Customer did not leave a comment.

chris wright 
Rating:
1.0

They haven't a clue how to handle customers. Long, needless waiting.

Allen Cypher 
Rating:
5.0

Customer did not leave a comment.

Tessa Leon 
Rating:
2.0

the store was rundown and had a bad smell in it. ...

bryan rodriguez 
Rating:
5.0

Customer did not leave a comment.

chiristopher Busenhart 
Rating:
5.0

Super friendly and helpful! I Would just like if the trucks had gas and not completely empty

Jesus Flores 
Rating:
5.0

Customer did not leave a comment.

Aaron Lazenby 
Rating:
4.0

Customer did not leave a comment.

John Dirks 
Rating:
5.0

Customer did not leave a comment.

Charles Scafe 
Rating:
5.0

The people that own this location are so helpful and nice. A+++

Jason Hamilton 
Rating:
5.0

Great customer service!

Bruce Pellegrini 
Rating:
4.0

Better signage since it is also a gas station.

Susan Parker 
Rating:
4.0

Customer did not leave a comment.

Marie Lund 
Rating:
4.0

Customer did not leave a comment.

Anne Haeckel 
Rating:
3.0

Location was convenient. It is a gas station so no high expectations. One clerk did not really want to attend to the U-Haul stuff. Unloaded by myself. No paperwork check made me nervous about late fees even though it was the night before it was due.

Steve Mouw 
Rating:
3.0

Customer did not leave a comment.

Kelly Terry 
Rating:
5.0

Very friendly and ready for any question. Thanks for your support!

Michael Le 
Rating:
5.0

I wish they would clean the inside so the seats and steering wheel is not so sticky or smells like feet

Jesus Flores 
Rating:
5.0

The owner is very responsive and worked extra hard to help me redeem a VIP coupon. I will used this UHaul location in the future and recommend to neighbors. Thanks!!

Susan Campbell 
Rating:
3.0

Customer did not leave a comment.

Margaret Jackson 
Rating:
2.0

Better lighting is needed.

James Culp 
Rating:
5.0

The owner is very nice and knowledgeable. Definitely recommend this location.

sean carr 
Rating:
5.0

Customer did not leave a comment.

Paul Lego 
Rating:
5.0

Customer did not leave a comment.

Gary Mort 
Rating:
5.0

Customer did not leave a comment.

Timothy Rice 
Rating:
5.0

Great customer service!

Diane Freitas 
Rating:
5.0

The owner was very helpful.

sean carr 
Rating:
5.0

The truck was nearly new and in great condition. The location manager worked with me for early pickup when the online process only allowed for 8AM pickup. This allowed me to get to work faster and accomplish my work in a timely manner.

Bradley Anderson 
Rating:
5.0

Customer did not leave a comment.

Ed DaRoza 
Rating:
5.0

Customer did not leave a comment.

LARSPETER MADSEN 
Rating:
5.0

the person who assisted me is very respectful and efficient

Ramiro Hernandez 
Rating:
5.0

Customer did not leave a comment.

James Carpenter 
Rating:
3.0

The ending mileage was entered incorrectly, resulting in an overage fee. I worked with the owner to correct the error and remove the fee.

Michael Hettenhausen 
Rating:
5.0

Shami is a wonderful soul@ Runs the place with incredible efficiency and goes far above and beyond to help the customer. I am so, so grateful.

Angela Work 
Rating:
5.0

I told the man that I turned in the keys to about the gas gauge.

daniel campos 
Rating:
5.0

Shami was AMAZING!! So very, very helpful! Iam so grateful!!!

Angela Work 
Rating:
4.0

Excellent U-Haul location, staff is very inviting and helpful. As this is a gas station, it is extremely useful to be able to fill-up on gas before leaving the premises or after bringing back a truck to drop off.

Ryan England 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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