Customer Reviews for Soquel Valero
(U-Haul Neighborhood Dealer)

1,699 reviews

2501 S Main St   Soquel, CA 95073
(Porter Street)

(831) 706-4876

Office Hours

  • Mon-Sun: 8 am–7 pm

Services at this Location:

Contact Us

(831) 706-4876

2501 S Main St
Soquel, CA 95073
(Porter Street)

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

This is my go to every time I need to rent a van/Box truck 🛻 super nice 👍🏼 always with a great attitude

Jesus F. 
Rating:
5.0

Nothing, this location is quick, efficient and friendly. The owner is very friendly and helpful.

Masami H. 
Rating:
5.0

Customer did not leave a comment.

Rohinton K. 
Rating:
5.0

Soquel Valero U-haul consistently provides excellent, efficient and friendly service. It's my go-to for my hauling needs in the Santa Cruz area.

David K. 
Rating:
4.0

Customer did not leave a comment.

Ribert S. 
Rating:
5.0

Customer did not leave a comment.

DAVE S. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Excellent customer service!

Jeff G. 
Rating:
2.0

the store employee was very rude and unwelcoming.

Arya M. 
Rating:
5.0

The owner was very helpful. He greeted me as soon as I pulled in. He moved a truck and asked me to back in next to it. He guided me in, took the trailer off my hitch. I really appreciated that. Would highly recommend his location.

Scott N. 
Rating:
3.0

The service was adequate but not very friendly service

Lorrie E. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey E. 
Rating:
5.0

Customer did not leave a comment.

almena S. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
2.0

Clean but truck has transmission issues and a lot of play in the steering wheel

john W. 
Rating:
5.0

The owner was so friendly and helpful. It was the best experience possible and I would definitely go there again!

Bret M. 
Rating:
5.0

Customer did not leave a comment.

Matt B. 
Rating:
5.0

Easy check in and return. Very friendly staff

Vanessa S. 
Rating:
5.0

I just want to Thank you very much to the folks who I rent the U-Haul truck from. It is really easy to reserve, pickup and return. You definitely want to rent from here. No Hassle every time. I Love it. JZ

Joe Z. 
Rating:
5.0

Excellent service from very friendly owners. I will definitely recommend this location and return the next time I need to rent a uhaul.

Margaret G. 
Rating:
5.0

Great customer Service!! Best U-Haul and rental experience I've ever had !!

Jack F. 
Rating:
5.0

Good service until after dropped off trailer. A week latter I'm charged 280 for a late charge when I turned it in 2 days earlier. I'm expecting to talk to the 4th person from U-Haul to find out why this charge took place. Extremely disappointed. Too many people to tell same story. Please HELP!!!

Randall B. 
Rating:
4.0

Customer did not leave a comment.

Lindsey C. 
Rating:
4.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

This is an extremely well run facility. Owner/operator is very helpful and has pleasant disposition. I believe he enjoys what he is doing. And he is very good at it. I will certainly use U-Haul, and at this location again.

Eric J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

I have recommended this location to many friends. I have used all their products from box trucks to pick-ups. My favorite rental being a large Siverado. Loved it! Fast check-in and check-out, it is conveniently located off Highway 1 in Capitola. Great service with easy fueling fill-up at drop off.

ROBIN M. 
Rating:
5.0

I have been a loyal customer to this location and have many issues. I had continued to use this location just because of the location. The owner is purposely charging me for the insurance even after I have a waved it when booking via the app as well I'm personally verbally. This has happened on more than one booking. I'm addition, he is dishonest about the gas level. This booking, I returned the truck with less than half gas level, the same as when I got it, and my receipt says it's 3/4 full. This is also not the first time this has occurred. In another incident, he lied and told my friend that we needed to put more gas in the truck upon return. When my friend disputed the gas discrepancy and presented him with a picture of the gas gauge when first checking out, he was aggressively yelled at and told to never come back. The trucks are rarely swept and and I have been charged for a dirty truck even after I've swept it out. This person is dishonest and a poor representative of your company. I will not be using his business again for me personally or for my business.

Melissa D. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Nothing

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Corbinna B. 
Rating:
5.0

Customer did not leave a comment.

MARANDA L. 
Rating:
5.0

starting fuel level was quite low...the low fuel warning light came on only 6 miles after starting. not knowing exactly how far I'd be traveling (and how much fuel I'd need) made buying gas tricky; with more gas in the tank I could have waited until ready to return.. I recommend starting rentals with (at least) a half tank.

jan J. 
Rating:
5.0

This place is great 👍🏼 but this time wasn't soo good my last rental had a lot ! Of dog hair and a couple fleas! Not what we wanted I my self had to clean and disinfect everything

Jesus F. 
Rating:
4.0

Customer did not leave a comment.

Margaret T. 
Rating:
3.0

Customer did not leave a comment.

Benjamin L. 
Rating:
5.0

Customer did not leave a comment.

Michelle P. 
Rating:
5.0

I just wanted to say that renting this van was so easy. I picked it up and off I went. It was the perfect size and everything. Only thing folks need to be aware about if backing up. If there things within a certain amount of feet, the emergency brake keeps going automatically. I get the prevention of hitting things while backing up but that was a little ridiculous. That was the only weird thing. If you need UHaul to rent something, please visit this location. Friendly and really easy. Thanks.

Joe Z. 
Rating:
4.0

Customer did not leave a comment.

ESTEBAN B. 
Rating:
5.0

Always a pleasure renting from this location!

Chris K. 
Rating:
5.0

Needed to change to a different truck in the middle of my move, and they did so quickly with no extra charge. Lots of different trucks available at a convenient location.

Allen S. 
Rating:
1.0

The service man took 30 min to service my rental. He went out and in 4 times to find the trailer with some kind of matching numbers. Finally he said it was done and the trailer is outsite, then asked me to step aside so he can help other. He did not hook up the trailer. I asked him and he wanted me to pay him for hook up. I drove 40 miles to rent this one way rental. I really needed it in time and had to hook up myself. He came out said that was a wrong trailer. I removed and hooked up another one by pulling it 30 feet away with right angle turn. He came out again and took pictures. How come this location does not provide hook up? I had never hook up the trailer and scared dead by hook up by myself with little help from my wife. It was a terrible renting experience on that day.

Timothy L. 
Rating:
5.0

The owner of the franchise was genuinely concerned about the upkeep of the franchise and the care of the rental equipment.

Larry G. 
Rating:
3.0

More clarity about the price and vehicle I was renting. The cashier just asked for my card and charged it. Didn't explain the cost or any details. There was nobody else in the store either so it's not like it was busy.

TABITHA G. 
Rating:
5.0

No improvements needed!

Donald M. 
Rating:
5.0

Good guy nice all clean uhaul items and he does all the work A setting it up amd . No waiting around .

Mike H. 
Rating:
5.0

Let. Them use restroom

Martin G. 
Rating:
5.0

Great people and great service!

CHRISTOPHER B. 
Rating:
4.0

Customer did not leave a comment.

Julie P. 
Rating:
3.0

Customer did not leave a comment.

Quinten M. 
Rating:
5.0

Excellent service! Very patient when our schedule was in flux. Fast service. Love having a full snack shop at the same location. Great rates.

Margaret B. 
Rating:
4.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Very helpful staff who work hard to get your reservation completed as quickly as possible.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

chris W. 
Rating:
1.0

They haven't a clue how to handle customers. Long, needless waiting.

Allen C. 
Rating:
5.0

Customer did not leave a comment.

Tessa L. 
Rating:
2.0

the store was rundown and had a bad smell in it. ...

bryan R. 
Rating:
5.0

Customer did not leave a comment.

chiristopher B. 
Rating:
5.0

Super friendly and helpful! I Would just like if the trucks had gas and not completely empty

Jesus F. 
Rating:
5.0

Customer did not leave a comment.

Aaron L. 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

The people that own this location are so helpful and nice. A+++

Jason H. 
Rating:
5.0

Great customer service!

Bruce P. 
Rating:
4.0

Better signage since it is also a gas station.

Susan P. 
Rating:
4.0

Customer did not leave a comment.

Marie L. 
Rating:
4.0

Customer did not leave a comment.

Anne H. 
Rating:
3.0

Location was convenient. It is a gas station so no high expectations. One clerk did not really want to attend to the U-Haul stuff. Unloaded by myself. No paperwork check made me nervous about late fees even though it was the night before it was due.

Steve M. 
Rating:
3.0

Customer did not leave a comment.

Kelly T. 
Rating:
5.0

Very friendly and ready for any question. Thanks for your support!

Michael L. 
Rating:
5.0

I wish they would clean the inside so the seats and steering wheel is not so sticky or smells like feet

Jesus F. 
Rating:
5.0

The owner is very responsive and worked extra hard to help me redeem a VIP coupon. I will used this UHaul location in the future and recommend to neighbors. Thanks!!

Susan C. 
Rating:
3.0

Customer did not leave a comment.

Margaret J. 
Rating:
2.0

Better lighting is needed.

James C. 
Rating:
5.0

The owner is very nice and knowledgeable. Definitely recommend this location.

sean C. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Great customer service!

Diane F. 
Rating:
5.0

The owner was very helpful.

sean C. 
Rating:
5.0

The truck was nearly new and in great condition. The location manager worked with me for early pickup when the online process only allowed for 8AM pickup. This allowed me to get to work faster and accomplish my work in a timely manner.

Bradley A. 
Rating:
5.0

Customer did not leave a comment.

Ed D. 
Rating:
5.0

Customer did not leave a comment.

LARSPETER M. 
Rating:
5.0

the person who assisted me is very respectful and efficient

Ramiro H. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
3.0

The ending mileage was entered incorrectly, resulting in an overage fee. I worked with the owner to correct the error and remove the fee.

Michael H. 
Rating:
5.0

Shami is a wonderful soul@ Runs the place with incredible efficiency and goes far above and beyond to help the customer. I am so, so grateful.

Angela W. 
Rating:
5.0

I told the man that I turned in the keys to about the gas gauge.

daniel C. 
Rating:
5.0

Shami was AMAZING!! So very, very helpful! Iam so grateful!!!

Angela W. 
Rating:
4.0

Excellent U-Haul location, staff is very inviting and helpful. As this is a gas station, it is extremely useful to be able to fill-up on gas before leaving the premises or after bringing back a truck to drop off.

Ryan E. 
Rating:
5.0

I did not know that I should make a reservation. They were very busy when I came in but they took care of me. I was able to rent a small truck and they were very nice and helpful .

Mureen W. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

Great customer service!

ANTHONY A. 
Rating:
5.0

Great place for a UHAUL! I had a last minute emergency and the guy helped me pick out the right one and I was able to get the job done. Thank you!!! Will return again!

DEREK L. 
Rating:
1.0

I'm not sure I'm ever going to rent from U Haul again in my life after what I experienced. you have a very unscrupulous operator on Main Street x Bay/ porter in Soquel. I have considered getting a Yelp account just to give the worst review I could ever give to how I was treated. I rented the previous Monday and the Operator was unable to provide me with a 26 foot truck. He promised that he would provide me the following Monday, which is the only day my caretaker can help me as I am disabled. My husband and I used to own Bekins moving and storage, so I am very familiar with trucks and equipment and there were no tiedowns in the truck at all to allow us to secure the load. But that's not the worst problem. The owner there told me to show up at 7:15 when I told him I would prefer to show up at 8:00 AM.. in fact, he insisted. Because I have quite a procedure that I have to do in order to be able to get up and move around and lots of medication‘s to take. I asked him if he could not reconsider to allow me to do my pick up at 8 AM he refused. When I arrived at 7:10 because he said I had to be there at 7:15 there was no 26 foot truck only a 20 footer. I told the woman, his wife, or mother, who was in charge, that I did not want to take the 20 footer as it would require me to make more trips and use more mileage. She told me that he had gone to get the 26 foot truck in Watsonville and would be back shortly. He was still not there by 8 a.m.. by about 815 he got there and the person that had come to rent the truck who had normally done so online was unable to do so without a physical drivers license. I called my caretaker to come back and do the rental. The owner said terrible things about me to my caretaker because I told him I did not want to take the 20 foot truck that I specifically wanted the larger truck. He yelled at me that he had decided to give it to someone else, and that I would either take the 20 foot truck or not Rent at all. He was very rude when I was trying to be cooperative and I cannot believe how badly he treated me. The move cost me a great deal more than it should have because I had to make many more trips and the problem is that I was stuck in traffic having to make the trip so it cost me a lot more than just mileage it cost me time paying people by the hour. I do not know how these owner operators can be so rude and do such terrible service and still get away with it. At this point I will never rent from U-Haul again and I will make it my deal in life to let everybody else know not to because of how I was treated.

new C. 
Rating:
5.0

Customer did not leave a comment.

larry C. 
Rating:
5.0

Customer did not leave a comment.

Jules V. 
Rating:
5.0

Great service and always very helpful and kind. Thank you!

ANTHONY A. 
No reviews have been submitted for this location.

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