Very disappointed with u haul I hope I never have to use them again. Kept canceling my reservation and got my pick up location moved 3 times. Uhaul owes me a star because I won't give them anyJOEL B.
Customer Reviews for Soquel Valero
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Scott B.
Customer service was great and very helpfull.David H.
El cliente no dejó un comentario.Leonard A.
El cliente no dejó un comentario.Troy T.
El cliente no dejó un comentario.Troy T.
El cliente no dejó un comentario.MARCOGIOVANNI O.
Great service and the owner was very reasonable and respectful.Derrek G.
El cliente no dejó un comentario.Gabriel C.
El cliente no dejó un comentario.theresa T.
The truck was dirty and left headligth burned out. I cleaned it.Sergio V.
El cliente no dejó un comentario.Scott H.
El cliente no dejó un comentario.David S.
I had my appointment for 8 am got my rental by 8:26 am as attendant came late. Return time was 6:26 pm, I returned it at 6:20 pm. Receipt says I returned it at 7:50 pm.Gloria M.
El cliente no dejó un comentario.Larry F.
El cliente no dejó un comentario.Duncan L.
The only place to rent a U haul. They are the best!Rusty G.
El cliente no dejó un comentario.Craig M.
We appreciate the good serviceGary M.
The best in town!!!Rusty G.
El cliente no dejó un comentario.ROBERT H.
No better place to rent a U-haul in Santa Cruz, Ca. I use Soquel Valero every time.Rusty G.
El cliente no dejó un comentario.Joseph E.
I rented this van to move his furniture the van they rented him had been in an accident as he was leaving a person told him to be careful of the back door he proceeded to load the van with a small load the back door would not close so we took him back he was very upset so was I he could have been in a serious accident personally I would like to pursue a lawyer BRIDGET M MOLINABridget M.
El cliente no dejó un comentario.Jeffrey E.
El cliente no dejó un comentario.jose D.
El cliente no dejó un comentario.ALFRED T.
El cliente no dejó un comentario.Edward M.
El cliente no dejó un comentario.Emmanuel D.
El cliente no dejó un comentario.Leon W.
El cliente no dejó un comentario.Christopher Y.
El cliente no dejó un comentario.Deborah S.
El cliente no dejó un comentario.GRAHAM A.
Valero was great. I had a truck reserved at the station on Soquel and Main St. They didn't have my truck ready and no idea when one would be there, they tried to collect money and send me elsewhere to pick up. I instead went to Valero and they accomodated me right away.PATRICIA P.
The virtual check in was the worst experience. Id rather book it normally. It was literally so terrible and time comsumingAnton I.
El cliente no dejó un comentario.Gary M.
A really good operationRichard M.
Everything was GREAT. Excellent service.Jonathan T.
El cliente no dejó un comentario.jenny G.
El cliente no dejó un comentario.James A.
El cliente no dejó un comentario.Raymond B.
Trailer was muddy but people were nice.Carolyn M.
Location was fine but I had to drive for 45 4minutes to pick up the trailer as nothing was available closer to my location. The left turn signal light did not work.William F.
The Soquel store clerk was very nice. The overall experience was terrible because the drop off location was not mentioned when I picked up the truck. Caution the next customer that they need to be aware that a drop off site may be assigned while they are on a 900-mile drive. Do not leave it to the renter to find out later that there is another charge for the drop off site's mistake.Mary M.
The staff was super friendly and really helpful.Michael R.
El cliente no dejó un comentario.Rex B.
The nicest, smoothest experience renting a vehicle I have ever had, in 30 years.Scott M.
El cliente no dejó un comentario.Angel C.
El cliente no dejó un comentario.Jennifer H.
Nothing. Sami was great. He was very helpful even though he has to also run the gas station. I will be a repeat customer.MICHAEL C.
Love this place! They are always making things easy during a stressful time of moving. Thank you againChristy S.
El cliente no dejó un comentario.Tamara M.
El cliente no dejó un comentario.Ivan G.
Quit calling and harrassing customers to pick up equipment 30 miles from reserved location. Then I was harrassed to drop off equipment 30 miles from my home. I have had too many Uhaul horror stories to get into here, but in the futyre4if I can avoid UHaul I will. You treat your customers horribly! You must forget we are paying you for a service, you don't manipulate us for your agenda at our expense.Mari Jo H.
El cliente no dejó un comentario.TOM M.
El cliente no dejó un comentario.Michael S.
The gentleman who served me was very professional and went out of his way to help.John K.
El cliente no dejó un comentario.James B.
The gentleman that operates the Valero Gas Station was wonderful. Much better to rent from him personally than renting a cargo trailer online. I was very disappointed with trying to rent the 5x8 cargo trailer. Very frustrating to read â€œnone availableâ€ and will you be willing to talk to a uhaul representative. I definitely would have gone to another company if you didn't have a monopoly.Edward M.
Enjoy what you do and always do your best!ana G.
El cliente no dejó un comentario.Jim D.
El cliente no dejó un comentario.RANDALL W.
El cliente no dejó un comentario.Patrick C.
El cliente no dejó un comentario.ROSE D.
Super quick and easy rental! Shamsedin was also super friendly and helpful. Will definitely be renting again in the future!Sajia B.
great to work with trucks are running great and service with a smile.... it was a pleasure to do business with this company and I highly recommend...Girigorio M.
Experience was fast and friendly. Thank you!Peter M.
The proprietor did a good job.Thomas F.
everything was perfectmike M.
Excellent location and the staff was professional and personableRajaee M.
El cliente no dejó un comentario.Asia V.
Good to excellent, app was good, owner of Valero excellent customer service, fast in and fast out, great value too.Patric M.
Thank you so much! Great service, friendly, fast! I'm going back to this location from now on for all my house staging needs! Thanks so muchChristy S.
El cliente no dejó un comentario.Greg T.
The 15' truck we had reserved was not available. Luckily, they had a 17' truck. However the truck was in very poor condition, it even seemed like the transmission was about to go out. When we returned the truck, we refueled at the location. Yet we ended up getting a fuel charge of almost $50. We called the location and we we were offered a refund. Yet when the refund arrived, it was only a refund of $1.67. When trying to communicate this issue, the U-Haul employee (a middle aged man with an accent) was very angry and refused to help. I was able to resolve the issue by calling 1-800-GOUHAUL but it took over a month and 5 phone calls to get the refund. It was extremely frustrating and a huge waste of time. I will never rent from this U-Haul location again if I can help it.Ryan M.
El cliente no dejó un comentario.Desiree L.
El cliente no dejó un comentario.Richard R.
They were very friendly and processed the reservation quickly and accurately. I would use this location again.William W.
I was charged twice for this rental. I was charged $114.67 on 10/29 at 5:14pm when renting the truck and then my card was debited again at return on 10/30 at 4:02pm for $105.46 even though I had returned the truck at 3pm and had to call the man who I returned the truck to and ask him why I hadn't received a receipt of return yet over an hour after I already had. I Still haven't received a refund of the first amount taken from my accountLaurel S.
These are good hard working people. They always do a good job.Alejandro N.
El cliente no dejó un comentario.CATHY S.
El cliente no dejó un comentario.Teri H.
El cliente no dejó un comentario.elizaabeth K.
El cliente no dejó un comentario.Hilary R.
Shammy the owner of this store, offers the absolute best customer service and goes out of his way to make sure everything goes smoothly with your rental. Best experience ever!Kourosh J.
Very pleased with the help at the Valero service station.Edward R.
I was guaranteed a 17' truck, and there was not one available for 20 miles. I had to settle on a 15' truck and used furniture blankets during Covid. Unacceptable. The owner said it was because I didn't confirm. I was never told to confirm, AND I check in online the week before my pickup, so I don't know where the ball was dropped here. I will not be using this location again, and will look to other rental companies before looking at Uhaul again.Anthony B.
Truck was in great condition but back was not swept clean and cab had some dirt in it. But not bad, just not as clean as I would hope for during COVID.Charlie J.
El cliente no dejó un comentario.Luke S.
This was my second time renting with this location. Super friendly and quick, efficient process.Sitara C.
Great Job!Alejandro N.
Fantastic customer service. Thank you!amy C.
El cliente no dejó un comentario.Nicholas A.
El cliente no dejó un comentario.Scott H.
Great service!Toni P.
El cliente no dejó un comentario.Kevin F.
Helpful clear staffAndrew R.
Quick fast knowledgeable and easyDAVID D.