Customer Reviews for Smiths Rent A Car
(U-Haul Neighborhood Dealer)

Rating:

2.0

my reservation was moved without notification, the truck had a hard time starting, i picked it up with the tank empty, they left the light on in the truck so the battery died the next morning. i had to call and get the battery replaced which caused schedule to run behind and unable to make original drop off time and i had to move the drop off time. when i went to drop off the truck there was no where to leave it and when i tried checking out online, it kept kicking me off.

Rating:

5.0

Outstanding attention and equipment!!! This place is excellent for folks not used to using trailers, trucks, RVs and they do speak English and Espanol. Paperwork is minimum and service maximum!

Rating:

5.0

Customer service excellent.

Rating:

1.0

Service was HORRIBLE! Never recommend them to ANYBODY!!!!

Rating:

5.0

Thank you for your great service. Very happy we rented the uhaul from you.

Rating:

5.0

Nothing I can think of

Rating:

3.0

We were pleased with the entire process 👍

Rating:

5.0

Nothing other then drop cost on millage after using u haul for x amount of time like discount. Other then that I'm satisfied with this location..this u haul location is number one of the top ten of all uhaul in my own opinion

Rating:

5.0

Na

Rating:

5.0

The truck was very clean and very good service

Rating:

2.0

Overall, a good experience. However, they over-charged me $20, and I don't have any way of tracking if that was ever refunded.

Rating:

5.0

First truck was dirty , the guys noticed it right away , and pull up another truck ready to go.!

Rating:

4.0

The location was hard to find but that’s not the staffs fault

Rating:

5.0

Pick up & drop off we’re easy. The van I rented had a “change oil soon” screen instead of displaying the mileage so I couldn’t pay attention to how far I was going. Other than that will likely rent again soon!

Rating:

5.0

This location has great service had everything I needed not over priced. There honestly and hard working always busy and find time for every client that walks in and all employees was multi task with confidence

Rating:

1.0

Everything!! The equipment was poorly maintained: it had a “change oil” light on and the UHaul representative wouldn’t give us a vehicle that was properly serviced. He was rude. The blankets were little scraps of fabric. Do you want me to continue? Overall grade: F

Rating:

4.0

Everything was good slexcept uhaul in Vallejo tries to charge me 3200 but my card declined it due to not enough fund. And I rented from u haul in Santa Rosa so it's weird that a Vallejo would be fraudulently charging me dosent make me feel like my private information was safe at all. If I had that much money they would have just taken it.

Rating:

5.0

Consistently prompt + friendly service. My go-to rental company.

Rating:

2.0

When I picked up the truck it had less than 1/4 tank of gas. The truck alarmist broke down in the middle of the move. It was overheating needed coolant, and was leaking gas my friend had to pull over and get coolant. This made the move late and I was still asked to get gas and the guys at the counter were not helpful at all. We did get a credit for the coolant purchased but I expect more of a discount for our trouble. You should not be renting faulty trucks!

Rating:

3.0

The employee checking me in was very short and brisk with me, and came across as annoyed that I had questions. I do not know her name because she didn't share it. She stated "your Van's the only one out there", and then left the office. I'm guessing she's not a morning person, but she was my first contact. The checkout process of me going over Van on my own and doing on line verification after I signed forms was not helpful. The Van had the "change oil soon" indicator on dash as soon as I turned it on. The van smelled like old dog and urine, and there was dog hairs on passenger seat, and in back. Return process smoother, and the employee at the desk was kind, and didn't come across as annoyed that he was working. Vehicle handled alright for what it is...a commercial van. It squeaked a lot, and was very bumpy on gravel road.

Rating:

1.0

When a customer walks through the doors of any business, their initial expectation is exceptional customer service. Unfortunately, this establishment falls far short in that regard. Moreover, when a customer invests $150 or more in renting one of their vehicles, the least they can expect is a clean, fully functioning vehicle. It's beyond frustrating to knowingly receive a dirty truck with operational issues, particularly when embarking on a long-distance journey. I strongly encourage the owner, manager, and employees to explore alternative options to witness how a well-managed establishment should operate. Regrettably, I cannot recommend this place to anyone else.

Rating:

5.0

Much better service and location than the one down the street

Rating:

4.0

The staff was very friendly and handled our drop off quickly.

Rating:

5.0

Always good service from the friendly people at Smiths. It’s my go-to location.

Rating:

4.0

I would definitely use this facility again.

Rating:

1.0

This location sucked The person at the front counter was rude. We had to come back twice and call you all our self and do everything on the phone so took us over an hour to get the truck and then we didn’t even get the right truck and then I had to call again because there was no gas in the truck mileage is off, so it’s not a very good experience. Definitely not for this location.

Rating:

1.0

Very rude

Rating:

5.0

They took care of me, gave me a water and help me with the trailer couldn’t have asked for better help

Rating:

1.0

They gave me a truck with a tire with a slow leak and when I returned it they charged me for the tire. I also had the truck for two days and they charged me for three days. I recommend that no one uses this location.

Rating:

5.0

Great service and some smiles:) easy even when busy.

Rating:

3.0

I was charged one mile over but returned it with a lot more fuel than i got it for. Was it really worth charging the 3 dollars

Rating:

5.0

Thank you

Rating:

1.0

Terrible attitudes and customer service of the counter people, especially the lady. I reserved a pickup 4 days in advance, showed up at my appointment time and they had no pickup trucks. She tried to send me down the street without even calling them to see if they had one. I told her just to give me a van. She discs. I took pictures of odometer it had 93 miles on it. When I got back I note iced my paper said 64 miles out. They would not correct this and charged me $24.92 for miles I didn’t use. When I got van gas’s tank was empty, I put 1/2 tank in, when I got back they charged me $6.22 for a gallon of gas even though I brought it back with more gas than when I left. They would not correct this. I will never go here again and I will tell everyone I know to not go there

Rating:

5.0

Customer parking was tight.

Rating:

2.0

Your return customer service representative was not so helpful and I had to call for an extra paid gas dispute. She just gave a number to call. I believe you should be able to credit that the same day of returning vehicle.

Rating:

5.0

The people were nice. I could do most things online ahead of time. The truck was ready when I needed it. The price was right. I could return after hours. What's not to like!

Rating:

5.0

Best customer service for U-Haul in Santa Rosa, and I’ve tried them all.

Rating:

5.0

Better place to rent than U-Haul’s main site also on SR Ave.

Rating:

5.0

The easiest location and staff I've ever worked with...and I rent a lot of U-Haul trucks.

Rating:

5.0

Fast and easy!!!

Rating:

3.0

They put a hold on $128 for deposit and after I brought back the truck I paid the entire bill with cash and still have not refunded my deposit . It's been 2 days . I called them twice and got no help . Told me to wait ... I should have that hold off my funds immediately upon full payment of bill

Rating:

3.0

App for after-hours drop was buggy.

Rating:

1.0

The vehicle was brought back with in 24 hrs and the location still charged me for two days. I hurried up all night to returned in with in one day but they still charged me for two.

Rating:

5.0

Consistently good service at Smiths. Thank you.

Rating:

5.0

Customer service was wonderful. Pleasant refreshing process very quick and easy. Thank you very much.

Rating:

3.0

Uhall interior was dirty and had wood still inside. Blankets were dirty and wet, made all my furniture smell. Lastly, my uhall had a gas leak!!!

Rating:

3.0

You should have supplies such dollys available for each truck. We could not get a dolly and it made moving very difficult 😕 …

Rating:

3.0

The radio in the Uhaul never worked. Nobody informed me of this. Long 12 hrs to drive without a radio

Rating:

4.0

The staff appeared over-worked and stressed. They did what they needed to do to get me my truck but were not interested in engaging with me as a customer.

Rating:

5.0

Great customer service from the staff

Rating:

4.0

Do not change my pick up and drop off

Rating:

5.0

The ladies that were working the front desk 11/21 in the afternoon were working so hard. It seemed uncharacteristically busy at the counter, the phones didn’t stop ringing, and they didn’t miss a beat. The uHaul check out link worked perfectly, however the online after hours return process wasn’t as seamless. I was able to call and speak to a customer service agent (close to 11pm) and get everything taken care of that way.

Rating:

2.0

1) Truck cab smelled of cigarets. 2) woman behind counter had zero customer service skills 3) what is the point of doing the full mobile check in option is you have to go inside the office to get keys and other rental gear.

Rating:

5.0

I love Smith's car rental establishment. I've rented cars from them and this was the 1st time I rented u-haul. They are professional and super kind and I've always had a good experience!

Rating:

5.0

Initially I made a reservation with a larger truck that was entirely too big. The female sales person was amazing. She was short staffed bet remained cool under pressure with the long lines and phone calls coming in. They definitely dont make them Like her anymore. Also, I like the sense of humor of the manager at the actual location where I picked up my truck. He made all my stress disappear. Sorry I don’t recall any names.