Overall, a very positive experience!
Sharon Warren
Customer Reviews for Smart Storage Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Anthony and Beau were extremely helpful.
Debra HurstGreat service
Abraham WiseNot impressed this time. I reserved a trailer for one location, and was contacted the day before, but no message was left. The evening before I received a text that my trailer would be available 30+ minute from here I had reserved it, for a 5:30 pick up. Further, I needed to get it picked up before 5. So, an extra hour drive, plus needed to get there well before the time I had reserved. I asked to return the trailer to a location closest to my house. I was told that the return location was set, and I would have to take it to that location, 20 minutes further than the location close to my house. Another 40 minutes' drive time. No offer of compensation was made for the 1 hour and 40 minutes of extra time I had to put in, not the extra miles I had to drive. The best the employee could do was apologize and say it was company policy. Next time I have to rent a trailer, I hope another company will treat me better than this one did.
Rene EmchThe gentleman working here was by himself and still managed to quickly take care of us and help other customers.
Jennifer SchabFriendly, available staff, clean, well maintained facility. Highly recommend.
Joseph Wood | Overall ExperienceQuick and easy return of trailer.
Mark ButcherPlease protect goods better. My dining table was broken upon arrival
Udechukwu IheduruGreat customer service with Roy!! Nice clean and well-maintained truck.
Rebecca HilesVery personable staff and very concerned with my needs
Terry BurbachThank you for a great experience! Really nice facility. I would recommend! Also a good place to get your propane tanks filled! Friendly and knowledgeable staff. I had the pleasure of speaking with Roy most of the time. Thank you Roy for making this a pleasant experience!😊
Fred and Virgina Carpenter | Overall ExperienceLocation told us if we wanted to change the drop off location. We need to contact the corporate office and gave us the phone number. We contacted the corporate office and were told that we were supposed to do it before we left the site. Either way we got screwed.
holly spencerVery friendly I would definitely recommend .
Donna BurlesonI rented it for a ln- town move and it cost me over $300. I will find another way to move my things in the future
Billy StafordThe only problem is mice.
wayne cottrell | Overall ExperienceOutstanding service from Manny and his crew. Never an issue, they called to check in from time to time and were a pleasure to work with. We will be back when we get another RV!
Pete Peterson | Overall ExperienceI moved out because the rate kept going up.
Donna Baker | Overall ExperienceVery helpful and personable employee.
Patrick HumberstadRoy was definitely customer oriented.. Everything went perfect. Great service.
Greg MullerleileKeep doing what you are doing. My wife picked up the rental trailer as I was tied up. She was very impressed with the courtesy, help loading, and felt very safe. High marks for customer service!
JOHN FINCHSmart Storage: keep doing what you’re doing!!
REN WoodburySnow being removed from the truck cab before I got there would be a improvement
Gregory ParkThe gentleman there on Saturday was great. There were multiple people in the office, and he was able to multitask perfectly.
Jessie WillmonThe Benton city facility is very helpful & good to work with.
Connie SimieleNot sure. We dropped off the uhaul after hours.
Ashlea ThiemannNothing it was great
Stacey RomaniukStaff was the real plus to this experience. Super nice people; always!
Gaylynn Norman | Overall ExperienceGreat customer service
Christian GomezSmart Storage was Fantastic!!! Would highly recommend this UHaul location!!! Roy, Anthony and Bo were great to work with, Thank you guys so much for your great service!!!
Doug StaffordNothing!!! Fabulous job.great customer service..great place... Wonderful people working there...
Lachrisha HannaPerfection, easy peasy
Douglas MorganThey were crazy busy, so there was a wait to get things, but they were able to also give me blankets and a dolly that I was supposed to get at a different location, so that was awesome!
Madalyn ShiresLocation is 25 out of the way to pick up and return the only 5x8 trailer in the area. Added 100 miles to my move.
Gaylen JamesCustomer service was excellent! Thank you
Randy WebbCall people when you over charge them.
Wessley MAKIThe attendant was completely overwhelmed both times I visited with walk-in and phone calls. Way to much business flow for one person. My time is money and renting a trailer shouldn’t take 52 minutes
Terry BurbachI honestly feel scammed. I had no paperwork to check against for mileage/ fuel level, as I was checked in on a phone. Signed on a phone. I took them at there word. I KNOW where we went and that ( being generous) was 75 miles. I was charged for 105. I paid 70 dollars to return 1/2 full, though when I checked out was told 1/4 full, and that is what my eyes saw. Because my eyes didn't see a contract, but was emailed, I basically have no recourse. My bad. Lesson learned.
Dana JordanGreat customer service!
Leona BarajasRoy and Manny (as well as all employees) always went out of their way to ensure every step of the way went as smoothly as possible. They were always friendly, courteous and so much more. They became friends whom I greatly respect. I highly recommend them! God bless them!
Jan Mitchell | Overall Experiencereplace the front tires
Jerry CovingtonBest U-Haul location in the Tri Cities area!
Douglas MorganI have rented from Smart Storage several times and they always do an excellent job. I highly recommend them.
MARK CHOPPERDon't send surveys
Tim DilksNothing you guys are absolutely fantastic! And Anthony is my favorite and Roy is awesome too! Thanks again guys, Ronelle Hopkins unit c108
Velma ScottHave a great 2022
Betty Griffith | Overall ExperienceWe had a good experience. I wouldn’t change anything.
Belinda SalcedoYoung man tried to help us even though the system wouldn’t let him. Not his fault the Stanwood, WA location messed up the return time. Return time was setup for 4:00pm and the gal put In 4:00am. Very upset I was charged another $60.00 for a U-Haul employees screw up.
JR PhillipsGreat customer service. I appreciate everyone there. Super friendly and awesome to work with!
Joseph FosterGreat coffee!
ZACHARY NORRISExcellent friendly and fast customer service. Very polite too!
James AnkromGood experience
Terry LehmanCan't think of a thing. Was a good experience overall.
James WattBest Uhaul around
FRANK ENG JRNot sure any improvements need to be made here, the guys that helped me were incredibly thorough and really upbeat and pleasant to deal with. Probably one of the best experiences at any uhaul I've personally had.
Cody EsmondI moved out of my unit the day after my wife paid our bill and asked for a prorated refund, l haven’t heard back from the owner/manager
DONALD REGAS | Overall ExperienceThe trailer traveled like a dream, I hardly noticed I was towing. FYI the tail light is out on the trailer I used.
William KnightRoy and Manny were top notch. Could not be happier with our experience.
KEVIN ROUNCE | Overall ExperienceSmart Storage was great. UHaul dispatch was below POOR! I reserved a 6x12 utility trailer in Richland and had to pick it up in Benton City. They failed to note I was scheduled an hour before the shop opened. The rest of the order of boxes and materials remained in Richland. Had to return there for that. Communication between dispatch and the private locations is non existent. I will not recommend U-Haul to anyone after this experience.
Duane HoleSpectacular - go no further..
Robert LardyLocation was great they worked extremely hard. U-Haul was terrible. Was told to be there at 0700 and didn’t get my truck until 11. I asked the area manager to call me 3 times with no answer. Delayed our travel plans and family who were in area to help. Very poor customer service by U-Haul
ZACHARY JOHNSONdropped off at midnight used the website to check trailer back in. super easy process worked perfectly!
Joseph Nybergfix the equioment
milburn wilsonThis has turned me off of ever using U-haul again. I mad a reservation three weeks ahead of time and asked to confirm the equipment the night before. I got to a different store and was told there was no equipment. I had to travel 50 miles to pick up a smaller unit and then load it back home. I will spend the money to buy my own equipment and tell everyone never use you! This was not the locations fault but you Corporate center. Poor customer service at its finest!
Gregory GranadosWe did not use the dolly but the clamp in the truck does not work and the dolly came out of the clamp and broke the clip so we will be charged for something we did not use
DAVID TOMASZEWSKIRoy of Smart Storage in Benton City was awesome to work with. Units were clean and well maintained. Facility was too. Roy made renting from uhaul an enjoyable experience. Two thumbs up. Great job
Teri HolmesBenton City is over 20 miles away from where I live (Pasco). Over all, 40 extra miles I had to drive. If I wasn't in a desperate situation I would have looked elsewhere to rent.
Robert GilletteThey always take good care of me and are super friendly! Also really like the propane refill and good price
SKIP SAFFORDEverything went great!
ROBERT KYSARSoo nice People quickly help and very clean place
YESENIA AGUILARThe friendliest staff I've ever met. They are polite and extremely helpful.
Debra Hurst | Overall ExperienceManny and his staff are great! Use your small town people for that personal touch.
ROBERT BOXLEITNER | Overall Experience