Customer Reviews for Smart Storage Solutions
(U-Haul Neighborhood Dealer)

172 reviews

1405 Dale Ave   Benton City, WA 99320

(509) 588-7898

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(509) 588-7898

1405 Dale Ave
Benton City, WA 99320

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Overall, a very positive experience!

Sharon Warren 
Rating:
5.0

Customer did not leave a comment.

Cynthia and Joe Gauthier 
Rating:
5.0

Customer did not leave a comment.

Steven Pope 
Rating:
5.0

Anthony and Beau were extremely helpful.

Debra Hurst 
Rating:
5.0

Customer did not leave a comment.

Jennie Brazell 
Rating:
5.0

Great service

Abraham Wise 
Rating:
2.0

Not impressed this time. I reserved a trailer for one location, and was contacted the day before, but no message was left. The evening before I received a text that my trailer would be available 30+ minute from here I had reserved it, for a 5:30 pick up. Further, I needed to get it picked up before 5. So, an extra hour drive, plus needed to get there well before the time I had reserved. I asked to return the trailer to a location closest to my house. I was told that the return location was set, and I would have to take it to that location, 20 minutes further than the location close to my house. Another 40 minutes' drive time. No offer of compensation was made for the 1 hour and 40 minutes of extra time I had to put in, not the extra miles I had to drive. The best the employee could do was apologize and say it was company policy. Next time I have to rent a trailer, I hope another company will treat me better than this one did.

Rene Emch 
Rating:
5.0

Customer did not leave a comment.

Fid valencia 
Rating:
5.0

The gentleman working here was by himself and still managed to quickly take care of us and help other customers.

Jennifer Schab 
Rating:
5.0

Customer did not leave a comment.

Cheri Eisen 
Rating:
5.0

Friendly, available staff, clean, well maintained facility. Highly recommend.

Joseph Wood  |  Overall Experience 
Rating:
5.0

Quick and easy return of trailer.

Mark Butcher 
Rating:
5.0

Customer did not leave a comment.

Gregory Park 
Rating:
3.0

Please protect goods better. My dining table was broken upon arrival

Udechukwu Iheduru 
Rating:
5.0

Great customer service with Roy!! Nice clean and well-maintained truck.

Rebecca Hiles 
Rating:
5.0

Customer did not leave a comment.

Shane Yoakum  |  Overall Experience 
Rating:
5.0

Very personable staff and very concerned with my needs

Terry Burbach 
Rating:
5.0

Thank you for a great experience! Really nice facility. I would recommend! Also a good place to get your propane tanks filled! Friendly and knowledgeable staff. I had the pleasure of speaking with Roy most of the time. Thank you Roy for making this a pleasant experience!😊

Fred and Virgina Carpenter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yasmin Esqueda 
Rating:
4.0

Customer did not leave a comment.

Andrew Neal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricky Sewell 
Rating:
5.0

Customer did not leave a comment.

Terry Edwards 
Rating:
4.0

Customer did not leave a comment.

Eddie Emerson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Santiago Martinez 
Rating:
5.0

Customer did not leave a comment.

Josh Payne 
Rating:
5.0

Customer did not leave a comment.

Ruell Cuanzon 
Rating:
4.0

Location told us if we wanted to change the drop off location. We need to contact the corporate office and gave us the phone number. We contacted the corporate office and were told that we were supposed to do it before we left the site. Either way we got screwed.

holly spencer 
Rating:
5.0

Very friendly I would definitely recommend .

Donna Burleson 
Rating:
1.0

I rented it for a ln- town move and it cost me over $300. I will find another way to move my things in the future

Billy Staford 
Rating:
5.0

Customer did not leave a comment.

PATRICIA JENNINGS 
Rating:
4.0

The only problem is mice.

wayne cottrell  |  Overall Experience 
Rating:
5.0

Outstanding service from Manny and his crew. Never an issue, they called to check in from time to time and were a pleasure to work with. We will be back when we get another RV!

Pete Peterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN STROUD 
Rating:
4.0

I moved out because the rate kept going up.

Donna Baker  |  Overall Experience 
Rating:
5.0

Very helpful and personable employee.

Patrick Humberstad 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Snyder 
Rating:
3.0

Customer did not leave a comment.

Mathew Mercer 
Rating:
5.0

Customer did not leave a comment.

Greg Mullerleile 
Rating:
5.0

Customer did not leave a comment.

Raymond Johnson 
Rating:
5.0

Roy was definitely customer oriented.. Everything went perfect. Great service.

Greg Mullerleile 
Rating:
5.0

Keep doing what you are doing. My wife picked up the rental trailer as I was tied up. She was very impressed with the courtesy, help loading, and felt very safe. High marks for customer service!

JOHN FINCH 
Rating:
5.0

Smart Storage: keep doing what you’re doing!!

REN Woodbury 
Rating:
5.0

Snow being removed from the truck cab before I got there would be a improvement

Gregory Park 
Rating:
5.0

Customer did not leave a comment.

Ward Hughes 
Rating:
5.0

The gentleman there on Saturday was great. There were multiple people in the office, and he was able to multitask perfectly.

Jessie Willmon 
Rating:
5.0

The Benton city facility is very helpful & good to work with.

Connie Simiele 
Rating:
4.0

Not sure. We dropped off the uhaul after hours.

Ashlea Thiemann 
Rating:
5.0

Customer did not leave a comment.

Cara Hall 
Rating:
5.0

Nothing it was great

Stacey Romaniuk 
Rating:
5.0

Staff was the real plus to this experience. Super nice people; always!

Gaylynn Norman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen Davidson 
Rating:
5.0

Great customer service

Christian Gomez 
Rating:
5.0

Smart Storage was Fantastic!!! Would highly recommend this UHaul location!!! Roy, Anthony and Bo were great to work with, Thank you guys so much for your great service!!!

Doug Stafford 
Rating:
5.0

Nothing!!! Fabulous job.great customer service..great place... Wonderful people working there...

Lachrisha Hanna 
Rating:
5.0

Customer did not leave a comment.

Lucia Macias 
Rating:
5.0

Perfection, easy peasy

Douglas Morgan 
Rating:
5.0

They were crazy busy, so there was a wait to get things, but they were able to also give me blankets and a dolly that I was supposed to get at a different location, so that was awesome!

Madalyn Shires 
Rating:
5.0

Customer did not leave a comment.

leslie cord 
Rating:
5.0

Location is 25 out of the way to pick up and return the only 5x8 trailer in the area. Added 100 miles to my move.

Gaylen James 
Rating:
4.0

Customer service was excellent! Thank you

Randy Webb 
Rating:
5.0

Customer did not leave a comment.

jeff Blanchard  |  Overall Experience 
Rating:
5.0

Call people when you over charge them.

Wessley MAKI 
Rating:
5.0

Customer did not leave a comment.

Gerald Kapiloff 
Rating:
5.0

Customer did not leave a comment.

Joshua Mccarty 
Rating:
3.0

The attendant was completely overwhelmed both times I visited with walk-in and phone calls. Way to much business flow for one person. My time is money and renting a trailer shouldn’t take 52 minutes

Terry Burbach 
Rating:
1.0

I honestly feel scammed. I had no paperwork to check against for mileage/ fuel level, as I was checked in on a phone. Signed on a phone. I took them at there word. I KNOW where we went and that ( being generous) was 75 miles. I was charged for 105. I paid 70 dollars to return 1/2 full, though when I checked out was told 1/4 full, and that is what my eyes saw. Because my eyes didn't see a contract, but was emailed, I basically have no recourse. My bad. Lesson learned.

Dana Jordan 
Rating:
5.0

Customer did not leave a comment.

Patrick Hamilton 
Rating:
5.0

Great customer service!

Leona Barajas 
Rating:
5.0

Roy and Manny (as well as all employees) always went out of their way to ensure every step of the way went as smoothly as possible. They were always friendly, courteous and so much more. They became friends whom I greatly respect. I highly recommend them! God bless them!

Jan Mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip White 
Rating:
4.0

replace the front tires

Jerry Covington 
Rating:
5.0

Customer did not leave a comment.

Phillip White 
Rating:
5.0

Best U-Haul location in the Tri Cities area!

Douglas Morgan 
Rating:
5.0

I have rented from Smart Storage several times and they always do an excellent job. I highly recommend them.

MARK CHOPPER 
Rating:
3.0

Don't send surveys

Tim Dilks 
Rating:
5.0

Nothing you guys are absolutely fantastic! And Anthony is my favorite and Roy is awesome too! Thanks again guys, Ronelle Hopkins unit c108

Velma Scott 
Rating:
5.0

Have a great 2022

Betty Griffith  |  Overall Experience 
Rating:
5.0

We had a good experience. I wouldn’t change anything.

Belinda Salcedo 
Rating:
4.0

Young man tried to help us even though the system wouldn’t let him. Not his fault the Stanwood, WA location messed up the return time. Return time was setup for 4:00pm and the gal put In 4:00am. Very upset I was charged another $60.00 for a U-Haul employees screw up.

JR Phillips 
Rating:
5.0

Great customer service. I appreciate everyone there. Super friendly and awesome to work with!

Joseph Foster 
Rating:
5.0

Customer did not leave a comment.

miguel palencia 
Rating:
5.0

Great coffee!

ZACHARY NORRIS 
Rating:
5.0

Customer did not leave a comment.

Jay Boyle 
Rating:
5.0

Excellent friendly and fast customer service. Very polite too!

James Ankrom 
Rating:
5.0

Good experience

Terry Lehman 
Rating:
5.0

Can't think of a thing. Was a good experience overall.

James Watt 
Rating:
5.0

Customer did not leave a comment.

BOB JUDD 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER WILSON 
Rating:
5.0

Best Uhaul around

FRANK ENG JR 
Rating:
5.0

Customer did not leave a comment.

Ryan Johnston 
Rating:
5.0

Not sure any improvements need to be made here, the guys that helped me were incredibly thorough and really upbeat and pleasant to deal with. Probably one of the best experiences at any uhaul I've personally had.

Cody Esmond 
Rating:
5.0

I moved out of my unit the day after my wife paid our bill and asked for a prorated refund, l haven’t heard back from the owner/manager

DONALD REGAS  |  Overall Experience 
Rating:
5.0

The trailer traveled like a dream, I hardly noticed I was towing. FYI the tail light is out on the trailer I used.

William Knight 
Rating:
5.0

Roy and Manny were top notch. Could not be happier with our experience.

KEVIN ROUNCE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patrick george 
Rating:
4.0

Smart Storage was great. UHaul dispatch was below POOR! I reserved a 6x12 utility trailer in Richland and had to pick it up in Benton City. They failed to note I was scheduled an hour before the shop opened. The rest of the order of boxes and materials remained in Richland. Had to return there for that. Communication between dispatch and the private locations is non existent. I will not recommend U-Haul to anyone after this experience.

Duane Hole 
Rating:
5.0

Spectacular - go no further..

Robert Lardy 
Rating:
5.0

Location was great they worked extremely hard. U-Haul was terrible. Was told to be there at 0700 and didn’t get my truck until 11. I asked the area manager to call me 3 times with no answer. Delayed our travel plans and family who were in area to help. Very poor customer service by U-Haul

ZACHARY JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Jon Amundson 
Rating:
5.0

dropped off at midnight used the website to check trailer back in. super easy process worked perfectly!

Joseph Nyberg 
Rating:
3.0

fix the equioment

milburn wilson 
Rating:
5.0

Customer did not leave a comment.

AMY PATRICIA MCCOLLUM 
Rating:
5.0

Customer did not leave a comment.

KC Kathryn Miller 
Rating:
3.0

This has turned me off of ever using U-haul again. I mad a reservation three weeks ahead of time and asked to confirm the equipment the night before. I got to a different store and was told there was no equipment. I had to travel 50 miles to pick up a smaller unit and then load it back home. I will spend the money to buy my own equipment and tell everyone never use you! This was not the locations fault but you Corporate center. Poor customer service at its finest!

Gregory Granados 
Rating:
5.0

We did not use the dolly but the clamp in the truck does not work and the dolly came out of the clamp and broke the clip so we will be charged for something we did not use

DAVID TOMASZEWSKI 
Rating:
5.0

Roy of Smart Storage in Benton City was awesome to work with. Units were clean and well maintained. Facility was too. Roy made renting from uhaul an enjoyable experience. Two thumbs up. Great job

Teri Holmes 
Rating:
5.0

Customer did not leave a comment.

ADRIAN RICARDO MORALES 
Rating:
4.0

Benton City is over 20 miles away from where I live (Pasco). Over all, 40 extra miles I had to drive. If I wasn't in a desperate situation I would have looked elsewhere to rent.

Robert Gillette 
Rating:
1.0

Customer did not leave a comment.

Christopher Hudson 
Rating:
4.0

Customer did not leave a comment.

Jen Rutz 
Rating:
5.0

They always take good care of me and are super friendly! Also really like the propane refill and good price

SKIP SAFFORD 
Rating:
5.0

Everything went great!

ROBERT KYSAR 
Rating:
2.0

Customer did not leave a comment.

Britteni Holliman 
Rating:
5.0

Soo nice People quickly help and very clean place

YESENIA AGUILAR 
Rating:
5.0

The friendliest staff I've ever met. They are polite and extremely helpful.

Debra Hurst  |  Overall Experience 
Rating:
5.0

Manny and his staff are great! Use your small town people for that personal touch.

ROBERT BOXLEITNER  |  Overall Experience 
No reviews have been submitted for this location.

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