Customer Reviews for Smart Storage Solutions
(U-Haul Neighborhood Dealer)

128 comentarios

1405 Dale Ave   Benton City, WA 99320

(509) 588-7898

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 3 p. m.
  • Domingo
    9 a. m. - 1 p. m.

Servicios en esta ubicación:

Contáctanos

(509) 588-7898

1405 Dale Ave
Benton City, WA 99320

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 3 p. m.
  • Domingo
    9 a. m. - 1 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The gentleman there on Saturday was great. There were multiple people in the office, and he was able to multitask perfectly.

Jessie W. 
Clasificación:
5.0

The Benton city facility is very helpful & good to work with.

Connie S. 
Clasificación:
4.0

Not sure. We dropped off the uhaul after hours.

Ashlea T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cara H. 
Clasificación:
5.0

Nothing it was great

Stacey R. 
Clasificación:
5.0

Staff was the real plus to this experience. Super nice people; always!

Gaylynn N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen D. 
Clasificación:
5.0

Extraordinario servicio al cliente

Christian G. 
Clasificación:
5.0

Smart Storage was Fantastic!!! Would highly recommend this UHaul location!!! Roy, Anthony and Bo were great to work with, Thank you guys so much for your great service!!!

Doug S. 
Clasificación:
5.0

Nothing!!! Fabulous job.great customer service..great place... Wonderful people working there...

Lachrisha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucia M. 
Clasificación:
5.0

Perfection, easy peasy

Douglas M. 
Clasificación:
5.0

They were crazy busy, so there was a wait to get things, but they were able to also give me blankets and a dolly that I was supposed to get at a different location, so that was awesome!

Madalyn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

leslie C. 
Clasificación:
5.0

Location is 25 out of the way to pick up and return the only 5x8 trailer in the area. Added 100 miles to my move.

Gaylen J. 
Clasificación:
4.0

Customer service was excellent! Thank you

Randy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff B.  |  Overall Experience 
Clasificación:
5.0

Call people when you over charge them.

Wessley M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua M. 
Clasificación:
3.0

The attendant was completely overwhelmed both times I visited with walk-in and phone calls. Way to much business flow for one person. My time is money and renting a trailer shouldn't take 52 minutes

Terry B. 
Clasificación:
1.0

I honestly feel scammed. I had no paperwork to check against for mileage/ fuel level, as I was checked in on a phone. Signed on a phone. I took them at there word. I KNOW where we went and that ( being generous) was 75 miles. I was charged for 105. I paid 70 dollars to return 1/2 full, though when I checked out was told 1/4 full, and that is what my eyes saw. Because my eyes didn't see a contract, but was emailed, I basically have no recourse. My bad. Lesson learned.

Dana J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick H. 
Clasificación:
5.0

Great customer service!

Leona B. 
Clasificación:
5.0

Roy and Manny (as well as all employees) always went out of their way to ensure every step of the way went as smoothly as possible. They were always friendly, courteous and so much more. They became friends whom I greatly respect. ¡Los recomiendo! God bless them!

Jan M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip W. 
Clasificación:
4.0

replace the front tires

Jerry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip W. 
Clasificación:
5.0

Best U-Haul location in the Tri Cities area!

Douglas M. 
Clasificación:
5.0

I have rented from Smart Storage several times and they always do an excellent job. I highly recommend them.

MARK C. 
Clasificación:
3.0

Don't send surveys

Tim D. 
Clasificación:
5.0

Nothing you guys are absolutely fantastic! And Anthony is my favorite and Roy is awesome too! Thanks again guys, Ronelle Hopkins unit c108

Velma S. 
Clasificación:
5.0

Have a great 2022

Betty G.  |  Overall Experience 
Clasificación:
5.0

We had a good experience. I wouldn't change anything.

Belinda S. 
Clasificación:
4.0

Young man tried to help us even though the system wouldn't let him. Not his fault the Stanwood, WA location messed up the return time. Return time was setup for 4:00pm and the gal put In 4:00am. Very upset I was charged another $60.00 for a U-Haul employees screw up.

JR P. 
Clasificación:
5.0

Great customer service. I appreciate everyone there. Super friendly and awesome to work with!

Joseph F. 
Clasificación:
5.0

El cliente no dejó un comentario.

miguel P. 
Clasificación:
5.0

Great coffee!

ZACHARY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay B. 
Clasificación:
5.0

Excellent friendly and fast customer service. Very polite too!

James A. 
Clasificación:
5.0

Good experience

Terry L. 
Clasificación:
5.0

Can't think of a thing. Was a good experience overall.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOB J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER W. 
Clasificación:
5.0

Best Uhaul around

FRANK E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan J. 
Clasificación:
5.0

Not sure any improvements need to be made here, the guys that helped me were incredibly thorough and really upbeat and pleasant to deal with. Probably one of the best experiences at any uhaul I've personally had.

Cody E. 
Clasificación:
5.0

I moved out of my unit the day after my wife paid our bill and asked for a prorated refund, l haven’t heard back from the owner/manager

DONALD R.  |  Overall Experience 
Clasificación:
5.0

The trailer traveled like a dream, I hardly noticed I was towing. FYI the tail light is out on the trailer I used.

William K. 
Clasificación:
5.0

Roy and Manny were top notch. Could not be happier with our experience.

KEVIN R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

patrick G. 
Clasificación:
4.0

Smart Storage was great. UHaul dispatch was below POOR! I reserved a 6x12 utility trailer in Richland and had to pick it up in Benton City. They failed to note I was scheduled an hour before the shop opened. The rest of the order of boxes and materials remained in Richland. Had to return there for that. Communication between dispatch and the private locations is non existent. I will not recommend U-Haul to anyone after this experience.

Duane H. 
Clasificación:
5.0

Spectacular - go no further..

Robert L. 
Clasificación:
5.0

Location was great they worked extremely hard. U-Haul was terrible. Was told to be there at 0700 and didn't get my truck until 11. I asked the area manager to call me 3 times with no answer. Delayed our travel plans and family who were in area to help. Very poor customer service by U-Haul

ZACHARY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon A. 
Clasificación:
5.0

dropped off at midnight used the website to check trailer back in. super easy process worked perfectly!

Joseph N. 
Clasificación:
3.0

fix the equioment

milburn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY PATRICIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KC Kathryn M. 
Clasificación:
3.0

This has turned me off of ever using U-haul again. I mad a reservation three weeks ahead of time and asked to confirm the equipment the night before. I got to a different store and was told there was no equipment. I had to travel 50 miles to pick up a smaller unit and then load it back home. I will spend the money to buy my own equipment and tell everyone never use you! This was not the locations fault but you Corporate center. Poor customer service at its finest!

Gregory G. 
Clasificación:
5.0

We did not use the dolly but the clamp in the truck does not work and the dolly came out of the clamp and broke the clip so we will be charged for something we did not use

DAVID T. 
Clasificación:
5.0

Roy of Smart Storage in Benton City was awesome to work with. Units were clean and well maintained. Facility was too. Roy made renting from uhaul an enjoyable experience. Two thumbs up. Great job

Teri H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIAN RICARDO M. 
Clasificación:
4.0

Benton City is over 20 miles away from where I live (Pasco). Over all, 40 extra miles I had to drive. If I wasn't in a desperate situation I would have looked elsewhere to rent.

Robert G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jen R. 
Clasificación:
5.0

They always take good care of me and are super friendly! Also really like the propane refill and good price

SKIP S. 
Clasificación:
5.0

Everything went great!

ROBERT K. 
Clasificación:
2.0

El cliente no dejó un comentario.

Britteni H. 
Clasificación:
5.0

Soo nice People quickly help and very clean place

YESENIA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew L. 
Clasificación:
5.0

These 2 guys where way helpful and made sure I was all legal before I pulled off the lot. Very helpful

CLAUDE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

manuel G. 
Clasificación:
5.0

Excellent customer service!!

Leslie A. 
Clasificación:
1.0

I had to pick up two trucks up at diffrent places about 70 miles one way. had people waiting, cost me money.

MARK STANLY D. 
Clasificación:
5.0

Not a thing. All the employees were very helpful and courteous. Excellent customer service!

WILLIAM H. 
Clasificación:
5.0

Great staff members!

Anthony K. 
Clasificación:
5.0

Nothing to improve. The whole experience was amazing and the customer service at Smart Storage was the best I've ever had.

HANS B. 
Clasificación:
5.0

No coments

Antonio R. 
Clasificación:
5.0

Nothing, your assistant manager was great...it's been a long time since meeting someone with the outstanding customer service attitude he had.

James H. 
Clasificación:
5.0

Roy and Anthony did MORE than assist us with our move, they were angels from above!!! Trustworthy, dependable, friendly, prompt... Would highly recommend!!!

ANTHONY MICHAEL M. 
Clasificación:
5.0

The friendliest staff I've ever met. They are polite and extremely helpful.

Debra H.  |  Overall Experience 
Clasificación:
5.0

Customer service was excellent. Helpful knowledgeable and friendly. I will be sure to tell my friends who are in need of there service to visit this location.

Scott M. 
Clasificación:
5.0

Very friendly and informative service!

EMILY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MITCHELL LOREN H. 
Clasificación:
5.0

I rent a trailer about three times a year or so. I got sent to this location because the locations close to me didn't have what I needed. The staff is friendly and very helpful. Even though it 30 minutes out of my way. This will the location I choose Frim now on.

DOMINIC P. 
Clasificación:
5.0

Service was excellent highly recommend this location

DARREN DEAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandro V. 
Clasificación:
5.0

The staff at this UHaul location was exceptional. Friendly, courteous, knowledgeable, prompt, and very helpful. They made my rental a very positive experience.

MARK C. 
Clasificación:
4.0

Guys struggled a bit with the Uhaul reservation system and were unable to pull up my reservation, so reentered my info a couple of times. Otherwise very helpful. Good rental experience.

MICHAEL ROSS H. 
Clasificación:
5.0

Great service... really went the extra mile. Will be my first choice in the future

Scott S. 
Clasificación:
5.0

Excellent customer service here, very pleasant experience!

Jeffrey C. 
Clasificación:
1.0

Very poor service. The trailer was hooked up a flat tire was filled and then the employee demanded an "emergency contact" and threatened to unhook the trailer if I didn't give him an emergency contact.

JOSEPH ROBERT M. 
Clasificación:
5.0

Manny and his staff are great! Use your small town people for that personal touch.

ROBERT B.  |  Overall Experience 
Clasificación:
5.0

I reserved a 26' uhaul and car transport in yakima. The gentleman told me everything was good for saturday. Then i received a call saying i had to pick up in spokane 200 miles away. Called and spoke with a gal that said that was all they had and hung up on me. Paid for a dolly and there wasnt one in the uhaul. My time with benton city way great. Yakima however was a disaster and ive never seen such awful customer service! Will probably not use uhaul again.

Trisha K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SKIP S. 
Clasificación:
5.0

Outstanding customer service...friendly and informative...had the rental van running and warm inside on the cold morning I came to pick up. Best overall service I have ever received at a Uhaul facility.

DONNA MARIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan B. 
Clasificación:
1.0

Horrible. Made me drive 200 miles out of my way to get my rental s and didn't have my Dolly or furniture pads

Joel H. 
Clasificación:
1.0

I paid for a Dolly and furniture pads and you failed to give them to me. Better customer service to start.

Joel H. 
Clasificación:
4.0

Have trucks in Yakima. It's a pretty large town and is a bit annoying to have to drive over an hour in the opposite direction of the way you're moving to get a truck.

NADARA ROSE C. 
Clasificación:
5.0

Make sure truck windshield is clean

William P. 
Clasificación:
4.0

I only wish that I had fully understood that I could not return the trailer to any UHaul location. I had to drive all the way to Benton City.

William C. 
Clasificación:
5.0

Nada

SHAWN PHILLIP K. 
Clasificación:
4.0

Very patent, attentive and courteous...

Jeff F. 
Clasificación:
5.0

Manny was very courteous and helpful. Highly recommend his services!

ROBERT B. 
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