Customer Reviews for Smart Storage Solutions
(U-Haul Neighborhood Dealer)

90 reviews

1405 Dale Ave   Benton City, WA 99320

(509) 588-7898

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(509) 588-7898

1405 Dale Ave
Benton City, WA 99320

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jay B. 
Rating:
5.0

Excellent friendly and fast customer service. Very polite too!

James A. 
Rating:
5.0

Good experience

Terry L. 
Rating:
5.0

Can't think of a thing. Was a good experience overall.

James W. 
Rating:
5.0

Customer did not leave a comment.

BOB J. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
5.0

Best Uhaul around

FRANK E. 
Rating:
5.0

Customer did not leave a comment.

Ryan J. 
Rating:
5.0

Not sure any improvements need to be made here, the guys that helped me were incredibly thorough and really upbeat and pleasant to deal with. Probably one of the best experiences at any uhaul I've personally had.

Cody E. 
Rating:
5.0

I moved out of my unit the day after my wife paid our bill and asked for a prorated refund, l haven’t heard back from the owner/manager

DONALD R.  |  Overall Experience 
Rating:
5.0

The trailer traveled like a dream, I hardly noticed I was towing. FYI the tail light is out on the trailer I used.

William K. 
Rating:
5.0

Roy and Manny were top notch. Could not be happier with our experience.

KEVIN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patrick G. 
Rating:
4.0

Smart Storage was great. UHaul dispatch was below POOR! I reserved a 6x12 utility trailer in Richland and had to pick it up in Benton City. They failed to note I was scheduled an hour before the shop opened. The rest of the order of boxes and materials remained in Richland. Had to return there for that. Communication between dispatch and the private locations is non existent. I will not recommend U-Haul to anyone after this experience.

Duane H. 
Rating:
5.0

Spectacular - go no further..

Robert L. 
Rating:
5.0

Location was great they worked extremely hard. U-Haul was terrible. Was told to be there at 0700 and didn't get my truck until 11. I asked the area manager to call me 3 times with no answer. Delayed our travel plans and family who were in area to help. Very poor customer service by U-Haul

ZACHARY J. 
Rating:
5.0

Customer did not leave a comment.

Jon A. 
Rating:
5.0

dropped off at midnight used the website to check trailer back in. super easy process worked perfectly!

Joseph N. 
Rating:
3.0

fix the equioment

milburn W. 
Rating:
5.0

Customer did not leave a comment.

AMY PATRICIA M. 
Rating:
5.0

Customer did not leave a comment.

KC Kathryn M. 
Rating:
3.0

This has turned me off of ever using U-haul again. I mad a reservation three weeks ahead of time and asked to confirm the equipment the night before. I got to a different store and was told there was no equipment. I had to travel 50 miles to pick up a smaller unit and then load it back home. I will spend the money to buy my own equipment and tell everyone never use you! This was not the locations fault but you Corporate center. Poor customer service at its finest!

Gregory G. 
Rating:
5.0

We did not use the dolly but the clamp in the truck does not work and the dolly came out of the clamp and broke the clip so we will be charged for something we did not use

DAVID T. 
Rating:
5.0

Roy of Smart Storage in Benton City was awesome to work with. Units were clean and well maintained. Facility was too. Roy made renting from uhaul an enjoyable experience. Two thumbs up. Great job

Teri H. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN RICARDO M. 
Rating:
4.0

Benton City is over 20 miles away from where I live (Pasco). Over all, 40 extra miles I had to drive. If I wasn't in a desperate situation I would have looked elsewhere to rent.

Robert G. 
Rating:
1.0

Customer did not leave a comment.

Christopher H. 
Rating:
4.0

Customer did not leave a comment.

Jen R. 
Rating:
5.0

They always take good care of me and are super friendly! Also really like the propane refill and good price

SKIP S. 
Rating:
5.0

Everything went great!

ROBERT K. 
Rating:
2.0

Customer did not leave a comment.

Britteni H. 
Rating:
5.0

Soo nice People quickly help and very clean place

YESENIA A. 
Rating:
5.0

Customer did not leave a comment.

Dana J. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

These 2 guys where way helpful and made sure I was all legal before I pulled off the lot. Very helpful

CLAUDE J. 
Rating:
5.0

Customer did not leave a comment.

manuel G. 
Rating:
5.0

Excellent customer service!!

Leslie A. 
Rating:
1.0

I had to pick up two trucks up at diffrent places about 70 miles one way. had people waiting, cost me money.

MARK STANLY D. 
Rating:
5.0

Not a thing. All the employees were very helpful and courteous. Excellent customer service!

WILLIAM H. 
Rating:
5.0

Great staff members!

Anthony K. 
Rating:
5.0

Nothing to improve. The whole experience was amazing and the customer service at Smart Storage was the best I've ever had.

HANS B. 
Rating:
5.0

No coments

Antonio R. 
Rating:
5.0

Nothing, your assistant manager was great...it's been a long time since meeting someone with the outstanding customer service attitude he had.

James H. 
Rating:
5.0

Roy and Anthony did MORE than assist us with our move, they were angels from above!!! Trustworthy, dependable, friendly, prompt... Would highly recommend!!!

ANTHONY MICHAEL M. 
Rating:
5.0

Customer service was excellent. Helpful knowledgeable and friendly. I will be sure to tell my friends who are in need of there service to visit this location.

Scott M. 
Rating:
5.0

Very friendly and informative service!

EMILY L. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL LOREN H. 
Rating:
5.0

I rent a trailer about three times a year or so. I got sent to this location because the locations close to me didn't have what I needed. The staff is friendly and very helpful. Even though it 30 minutes out of my way. This will the location I choose Frim now on.

DOMINIC P. 
Rating:
5.0

Service was excellent highly recommend this location

DARREN DEAN K. 
Rating:
5.0

Customer did not leave a comment.

Alejandro V. 
Rating:
5.0

The staff at this UHaul location was exceptional. Friendly, courteous, knowledgeable, prompt, and very helpful. They made my rental a very positive experience.

MARK C. 
Rating:
4.0

Guys struggled a bit with the Uhaul reservation system and were unable to pull up my reservation, so reentered my info a couple of times. Otherwise very helpful. Good rental experience.

MICHAEL ROSS H. 
Rating:
5.0

Great service... really went the extra mile. Will be my first choice in the future

Scott S. 
Rating:
5.0

Excellent customer service here, very pleasant experience!

Jeffrey C. 
Rating:
1.0

Very poor service. The trailer was hooked up a flat tire was filled and then the employee demanded an "emergency contact" and threatened to unhook the trailer if I didn't give him an emergency contact.

JOSEPH ROBERT M. 
Rating:
5.0

I reserved a 26' uhaul and car transport in yakima. The gentleman told me everything was good for saturday. Then i received a call saying i had to pick up in spokane 200 miles away. Called and spoke with a gal that said that was all they had and hung up on me. Paid for a dolly and there wasnt one in the uhaul. My time with benton city way great. Yakima however was a disaster and ive never seen such awful customer service! Will probably not use uhaul again.

Trisha K. 
Rating:
5.0

Customer did not leave a comment.

SKIP S. 
Rating:
5.0

Outstanding customer service...friendly and informative...had the rental van running and warm inside on the cold morning I came to pick up. Best overall service I have ever received at a Uhaul facility.

DONNA MARIE B. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
1.0

Horrible. Made me drive 200 miles out of my way to get my rental s and didn't have my Dolly or furniture pads

Joel H. 
Rating:
1.0

I paid for a Dolly and furniture pads and you failed to give them to me. Better customer service to start.

Joel H. 
Rating:
4.0

Have trucks in Yakima. It's a pretty large town and is a bit annoying to have to drive over an hour in the opposite direction of the way you're moving to get a truck.

NADARA ROSE C. 
Rating:
5.0

Make sure truck windshield is clean

William P. 
Rating:
4.0

I only wish that I had fully understood that I could not return the trailer to any UHaul location. I had to drive all the way to Benton City.

William C. 
Rating:
5.0

Nothing

SHAWN PHILLIP K. 
Rating:
4.0

Very patent, attentive and courteous...

Jeff F. 
Rating:
5.0

Manny was very courteous and helpful. Highly recommend his services!

ROBERT B. 
Rating:
5.0

Desaree gave us great customer service and was a pleasure to work with. Thanks!

Mathew S. 
Rating:
1.0

Avoid Uhaul at all costs. Take Penske, hire movers with their own trucks, or use your friends with their own trucks, but Uhaul will financially screw you any chance they get. They hire incompetent individuals who don't explain policy (Probably because they themselves don't understand policies) and the company has outdated website information On Uhaul locations. Uhaul will not be on my list of future rental trucks when it comes time to move again, that is for sure. Not going through this companies hassle ever again.

Derek W. 
Rating:
5.0

The crew was outstanding!

JACK R. 
Rating:
1.0

The trailer was full of broken glass, the ramp was smashed, and I got charged for an extra day somehow.

Alexander M. 
Rating:
5.0

Thank you!

Francisco S. 
Rating:
4.0

I reserved my pickup at a Uhaul location, not a sub location. So, I had to drive father wasting an hour. They did not have my moving pads and suggested I go back to where I was supposed to pick it up. The truck was 48 miles to empty when I left the lot.

John A. 
Rating:
3.0

Ensure that the mileage is correct on the odometer before placing a vehicle in service. The vehicle was not washed before picking it up.

Ulysses W. 
Rating:
4.0

Customer did not leave a comment.

DYLAN M. 
Rating:
5.0

Nothing Excellent

James O. 
Rating:
5.0

The Gentleman managing the office was outstanding! Great guy!

PAUL ARTHUR J. 
Rating:
5.0

The u-haul service worker here was helpful and even apologized for what happened during my experience earlier that morning.

Fady Raouf Wahby I. 
Rating:
5.0

Customer did not leave a comment.

Weslee C. 
Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
2.0

Customer did not leave a comment.

Bradford T. 
Rating:
5.0

Customer did not leave a comment.

Linda A. 
Rating:
5.0

Again, it was one of the best U-Haul Rental experiences we have ever had. Pulled in, checked over quickly and we were on our way!

Eliane M. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

I don't think you need to improve. Great service

Dusty W. 
Rating:
4.0

We only need the Haul for about 24 hours but were automatically given 2 days. We went to return it when we were finished and there was no where to park it. This site only has 2 spots for trucks that can be accessed without a code. Luckily someone was there cleaning out on of the other trucks and was able to direct us where to park otherwise we would have had to return home which would have added another 30+ miles and we were already having to pay for extra mileage.

Darin V. 
Rating:
5.0

Customer did not leave a comment.

diana G. 
No reviews have been submitted for this location.

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