Customer Reviews for Smart Storage Solutions
(Distribuidor de U-Haul del vecindario)

58 comentarios

1405 Dale Ave   Benton City, WA 99320

(509) 588-7898

Location Hours

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 3 p. m.
  • Dom.: cerrado

Services at this Location:

Contáctanos

(509) 588-7898

1405 Dale Ave
Benton City, WA 99320

Services at this Location:

Location Hours

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 3 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Dana J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew L. 
Clasificación:
5.0

These 2 guys where way helpful and made sure I was all legal before I pulled off the lot. Very helpful

CLAUDE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

manuel G. 
Clasificación:
5.0

Excellent customer service!!

Leslie A. 
Clasificación:
1.0

I had to pick up two trucks up at diffrent places about 70 miles one way. had people waiting, cost me money.

MARK STANLY D. 
Clasificación:
5.0

Not a thing. All the employees were very helpful and courteous. Excellent customer service!

WILLIAM H. 
Clasificación:
5.0

Great staff members!

Anthony K. 
Clasificación:
5.0

Nothing to improve. The whole experience was amazing and the customer service at Smart Storage was the best I've ever had.

HANS B. 
Clasificación:
5.0

No coments

Antonio R. 
Clasificación:
5.0

Nothing, your assistant manager was great...it's been a long time since meeting someone with the outstanding customer service attitude he had.

James H. 
Clasificación:
5.0

Roy and Anthony did MORE than assist us with our move, they were angels from above!!! Trustworthy, dependable, friendly, prompt... Would highly recommend!!!

ANTHONY MICHAEL M. 
Clasificación:
5.0

The friendliest staff I've ever met. They are polite and extremely helpful.

Debra H.  |  Overall Experience 
Clasificación:
5.0

Customer service was excellent. Helpful knowledgeable and friendly. I will be sure to tell my friends who are in need of there service to visit this location.

Scott M. 
Clasificación:
5.0

Very friendly and informative service!

EMILY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MITCHELL LOREN H. 
Clasificación:
5.0

I rent a trailer about three times a year or so. I got sent to this location because the locations close to me didn't have what I needed. The staff is friendly and very helpful. Even though it 30 minutes out of my way. This will the location I choose Frim now on.

DOMINIC P. 
Clasificación:
5.0

Service was excellent highly recommend this location

DARREN DEAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandro V. 
Clasificación:
5.0

The staff at this UHaul location was exceptional. Friendly, courteous, knowledgeable, prompt, and very helpful. They made my rental a very positive experience.

MARK C. 
Clasificación:
4.0

Guys struggled a bit with the Uhaul reservation system and were unable to pull up my reservation, so reentered my info a couple of times. Otherwise very helpful. Good rental experience.

MICHAEL ROSS H. 
Clasificación:
5.0

Great service... really went the extra mile. Will be my first choice in the future

Scott S. 
Clasificación:
5.0

Excellent customer service here, very pleasant experience!

Jeffrey C. 
Clasificación:
1.0

Very poor service. The trailer was hooked up a flat tire was filled and then the employee demanded an "emergency contact" and threatened to unhook the trailer if I didn't give him an emergency contact.

JOSEPH ROBERT M. 
Clasificación:
5.0

Manny and his staff are great! Use your small town people for that personal touch.

ROBERT B.  |  Overall Experience 
Clasificación:
5.0

I reserved a 26' uhaul and car transport in yakima. The gentleman told me everything was good for saturday. Then i received a call saying i had to pick up in spokane 200 miles away. Called and spoke with a gal that said that was all they had and hung up on me. Paid for a dolly and there wasnt one in the uhaul. My time with benton city way great. Yakima however was a disaster and ive never seen such awful customer service! Will probably not use uhaul again.

Trisha K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SKIP S. 
Clasificación:
5.0

Outstanding customer service...friendly and informative...had the rental van running and warm inside on the cold morning I came to pick up. Best overall service I have ever received at a Uhaul facility.

DONNA MARIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan B. 
Clasificación:
1.0

Horrible. Made me drive 200 miles out of my way to get my rental s and didn't have my Dolly or furniture pads

Joel H. 
Clasificación:
1.0

I paid for a Dolly and furniture pads and you failed to give them to me. Better customer service to start.

Joel H. 
Clasificación:
4.0

Have trucks in Yakima. It's a pretty large town and is a bit annoying to have to drive over an hour in the opposite direction of the way you're moving to get a truck.

NADARA ROSE C. 
Clasificación:
5.0

Make sure truck windshield is clean

William P. 
Clasificación:
4.0

I only wish that I had fully understood that I could not return the trailer to any UHaul location. I had to drive all the way to Benton City.

William C. 
Clasificación:
5.0

Nada

SHAWN PHILLIP K. 
Clasificación:
4.0

Very patent, attentive and courteous...

Jeff F. 
Clasificación:
5.0

Manny was very courteous and helpful. Highly recommend his services!

ROBERT B. 
Clasificación:
5.0

Desaree gave us great customer service and was a pleasure to work with. ¡Gracias!

Mathew S. 
Clasificación:
1.0

Avoid Uhaul at all costs. Take Penske, hire movers with their own trucks, or use your friends with their own trucks, but Uhaul will financially screw you any chance they get. They hire incompetent individuals who don't explain policy (Probably because they themselves don't understand policies) and the company has outdated website information On Uhaul locations. Uhaul will not be on my list of future rental trucks when it comes time to move again, that is for sure. Not going through this companies hassle ever again.

Derek W. 
Clasificación:
5.0

The crew was outstanding!

JACK R. 
Clasificación:
1.0

The trailer was full of broken glass, the ramp was smashed, and I got charged for an extra day somehow.

Alexander M. 
Clasificación:
5.0

¡Gracias!

Francisco S. 
Clasificación:
4.0

I reserved my pickup at a Uhaul location, not a sub location. So, I had to drive father wasting an hour. They did not have my moving pads and suggested I go back to where I was supposed to pick it up. The truck was 48 miles to empty when I left the lot.

John A. 
Clasificación:
3.0

Ensure that the mileage is correct on the odometer before placing a vehicle in service. The vehicle was not washed before picking it up.

Ulysses W. 
Clasificación:
4.0

El cliente no dejó un comentario.

DYLAN M. 
Clasificación:
5.0

Nothing Excellent

James O. 
Clasificación:
5.0

The Gentleman managing the office was outstanding! Great guy!

PAUL ARTHUR J. 
Clasificación:
5.0

The u-haul service worker here was helpful and even apologized for what happened during my experience earlier that morning.

Fady Raouf Wahby I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Weslee C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Bradford T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda A. 
Clasificación:
5.0

Again, it was one of the best U-Haul Rental experiences we have ever had. Pulled in, checked over quickly and we were on our way!

Eliane M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick H. 
Clasificación:
5.0

I don't think you need to improve. Great service

Dusty W. 
Clasificación:
4.0

We only need the Haul for about 24 hours but were automatically given 2 days. We went to return it when we were finished and there was no where to park it. This site only has 2 spots for trucks that can be accessed without a code. Luckily someone was there cleaning out on of the other trucks and was able to direct us where to park otherwise we would have had to return home which would have added another 30+ miles and we were already having to pay for extra mileage.

Darin V. 
Clasificación:
5.0

El cliente no dejó un comentario.

diana G. 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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