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john w
Customer Reviews for Ship N Mail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Windshield trim was falling off. Steering wheel, seats, dashboard and cab floor was dirty. Had to add air to the right front tire. I was not happy with this rental experience. Store was not open at 8:30 am. Worker showed up 10 minutes late. Uhaul customer service I spoke with on the phone was no help either.
Allan MNothing
GEOFFREY HBoyfriend had horrible experience with rude staff. Keys were literally snatched from his hand!!!
Katherine ZHad to wait 35 mins for it cause there system wasn’t working. Returned it with just under 1/2 tank of fuel she marked I returned it in between 1/4 and 3/8. Cargo area was dirty. The moving pads were dirty and full of snow. Ramp was icy and slick.
Payton BDid not have the truck ready for mobile pick up. Did not have the 12 moving blankets I requested in my reservation. Worker added the insurance I did not select in my reservation so my cost went up $45.
Nicholas RGet an employee that can be friendly & helpful
deb mGenerally speaking, there is lack of equipment that is available to rent. No one in the area had larger equipment available to rent, our 15ft was a little small for our purposes. Otherwise all went well.
Rolf SNo one was on-site for us when we dropped off trailer. So nothing I can comment on.
jessica eI was charged twice will call as back tomorrow Suzanne Homiotes 8156137460
Suzanne HPeople were helpful. Excellent service. Nothing needs to be changed or improved. Will definitely recommend this location.
Lindy KChoose for no insurance yet was charged for insurance. Total scam
Andrew BNothing...Erin was extremely helpful with the questions we had and making the arrangements for our truck. She made everything easy!
JOE KThe truck was dirty inside the cab - crumbs and filth everywhere. A/C barely worked. Then we were asked if we cleaned it. Ummm we brought it back the way we received it! The outside of the building is atrocious! The inside smells terrible.
Brian GThe Staff was rude & short tempered in their attitude towards us....apparently we were taking time away from their cell phone activities that they would rather be doing instead of dealing with customers questions.....we will never use the Morris, IL Ship & Mail again..... Bloomington, IL staff made up for it by being VERY PLEASANT to deal with!!!
Lisa SKeep up the good work
Kenny BLot is too small
Roseann Atrouble with app
Kenneth AThe truck was ready, the woman who took care of me was professional and very helpful.
Chad SI had to drive 84 miles of wasted gas to pic up a traiker to small. I made the reservation a week in advance so the trailer should've been 2 min down the road not 21 miles away 1 way. I've had nothing but issues with Uhaul every time I've used rhem. Don't think I'll ever use them again.
William MNothing! IT WAS PERFECT! SEAMLESS!
Terry AFire Erin or stop using ship and mail as a U-haul pick up. She was rude, would not provide any pre use instructions or answers to questions. Her reply, “I’ve never been in or driven a U-Haul”.
KRISTI BVery Very friendly service
Dale KToo far from my requested pick up location
Adam PNothing staff was friendly and helpful
keith aThey could use a larger lot to park their truck In
clifford eHad to wait for 20 minutes to check my vehicle out while the manager moved another vehicle and then had to move the vehicle I rented to another spot want to question her she had an attitude will run again but not very happy with customer service.
Michael DEasy pickup and drop off.
Gary MSecond time renting from this location. no issues, easy and friendly
Megan ZThe people were very good to deal with. Everything was explained to me.
Thomas HSuper easy turning in the rental truck
Bruce BErin was courteous and professional in helping me
Paul CAll good
Richard HNot a thing
Lyn LOne employee was rude to a customer over the phone. This same worker was actually kind of scary how she was watching me when I returned with the correct size ball hitch for trailer.
Rachel BThe service was awesome. I called and told the gentleman that I would be a few minutes late to get the truck and he stayed open for me. Thank you so much.
Darren SThey claimed to not have my trailer after I returned it. I was also charged an additional $40 for the insurance and another fee for some reason so instead of paying the $30 for the trailer I’m apparently paying them almost $70. On top of that they never called me back to let me know what they did or what happened with my trailer and Of course when asked about it they don’t have any cameras so I’m sure I’ll be at fault for something. Just terrible.
Johnathon SWrong size truck was given to us the whole experience was horrible and will never rent from uhaul again!
Janis DThe website to check in and return was not working. Thankfully there was someone at the store to assist.
Jennifer LWaited there 11/2 hours to open a line of people waiting.
Mike H