Customer Reviews for Ship N Mail
(Distribuidor de U-Haul del vecindario)

698 comentarios

601 Division St   Morris, IL 60450
(Commercial)

(815) 941-0299

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 6:30 p. m.
  • Sáb.: 10 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 12 p. m.
Horario especial
  • 5/28/2022 - 5/30/2022: cerrado
  • 7/2/2022 - 7/4/2022: cerrado
  • 9/3/2022 - 9/5/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(815) 941-0299

601 Division St
Morris, IL 60450
(Commercial)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 6:30 p. m.
  • Sáb.: 10 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 12 p. m.
Horario especial
  • 5/28/2022 - 5/30/2022: cerrado
  • 7/2/2022 - 7/4/2022: cerrado
  • 9/3/2022 - 9/5/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Ralph G. 
Clasificación:
2.0

Long wait to get checked in. Only 1 working counter on a busy Saturday. Several upset customers in building.

Cynthia K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard F. 
Clasificación:
3.0

The online directions to pickup the truck were inaccurate and the truck needed a front end alignment because it pulled to the right. It took 45 minutes to pick up after I had to call for assistance. The instructions on how to set my iPhone was given by the uhaul person on the phone and were different from what was online.

Mark F. 
Clasificación:
5.0

Thank you and I cleaned the truck in tip top shape before returning it and put the gas ⛽️ on past full too

jeanette M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff G. 
Clasificación:
5.0

El cliente no dejó un comentario.

gregg M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paulina V. 
Clasificación:
4.0

I don't think it's fair since I wasn't able to log into the return after hours U-Haul account I am being charged $20 because I couldn't do it on my phone y'all got your U-Haul and key back on time just after hours so I don't feel I should be charged that $20

Linda F. 
Clasificación:
2.0

First advertise your true size of equipment .. you can't call it a 4x7 trailer wheel well to wheel well when cargo isn't resting on wheel wells. The true size is 8" smaller in width and 8" longer in length. Rental wasted because I couldn't use the equipment! False advertisement to the max. The lady was sub par didn't seem like she really wants to work and advised I put the trailer back in the hole same size as the trailer. I'm a girl not a muscle man, hire a laborer and stop being cheap and lazy. The customer shouldn't have to manually move anything when renting .. tsk tsk.. never again U-Haul!! Spending $1,000 in the past month with y'all and this was the worst business transaction year to date!! No more no way!! PS when you have a pandemic going on each state has their guidelines they follow, you should follow them too, not one size fits all policy when we are in a time that flexible is a requirement!! Step up your game..

Stacie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy S. 
Clasificación:
4.0

Great helpful people will recommend them to everyone.

Michael M. 
Clasificación:
5.0

Your staff was friendly and kind we couldn't get the 17 footer out of there parking space and they came right out to move it for us now that's a great business to help us seniors

Joseph M. 
Clasificación:
3.0

Vehicle had an issue with tire pressure monitor.

Frank S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROWENA D. 
Clasificación:
3.0

You mobile website does not work well with android phones. In fact it doesn't work at all. I had to use my wife's Apple phone to be able to return the van when we dropped it off. Good thing she was there or I would not have been able to check it back in.

Chad S. 
Clasificación:
5.0

It was very easy to get the truck l needed. Nice Fast, and Friendly Service!

Aileen D. 
Clasificación:
4.0

Was told to park trailer without any assistance. Had to remove trailer without any inspection or assistance.

Lonnie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Spencer C. 
Clasificación:
1.0

Trailer was the wrong size. Uhaul refuses to correct this

DAVID H. 
Clasificación:
4.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARED K. 
Clasificación:
1.0

When I got there they didn't have anything ready and no one help hook up the toll dolly to the truck

KELLY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JoAnne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheryl K. 
Clasificación:
5.0

Truck was available when u needed it great service

Kathleen M. 
Clasificación:
5.0

I rate the staff at Ship N Mail as exceptional!! They go above and beyond to make everything run smooth during the rental process, pick-up, and drop-off. I highly recommend Ship N Mail for all of their services.

Julieta M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Todd T. 
Clasificación:
5.0

Not bad, but charging a extra $7 to use a dolly that's already in the truck is bullshit. Sounds like some college educated dick head came up with that idea.

STEVEN L. 
Clasificación:
2.0

You can not charge them almost 400 dollars for a 2 day rental!!! How ignorant is that isnt it 29.95 a day and 95 miles and anything over that is 1.50 a mile? I was ripped off

Tim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael G. 
Clasificación:
5.0

Cant think if anything, just do what you do!! Thanks.

Susan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marty M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seth R. 
Clasificación:
1.0

Total rude people charged for a second day fir being 39 minutes late on my return . Will NEVErR use again worst experience of my life from ship and nail in mortis and bull shit that uhaul allows this practice al ate I can understand charging another full day rental is crap

Rachel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

steve R. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael G. 
Clasificación:
4.0

The only issue I had was distance from my house to uhaul pick up was to far. Unfortunately uhaul can't control if people will return equipment as scheduled which happened in my case but, uhaul representatives at the ogden/rt 59 ,Aurora site worked delinquently to find the nearest site,although site was to far ,I appreciated the efforts. Other than that ,the service,staff and equipment was excellent.

Lori R. 
Clasificación:
3.0

El cliente no dejó un comentario.

terri F. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
3.0

Take better care of the trucks. Windshield seal shouldn't flop out within 10 minutes of picking up while going down the highway. It worked for picking up a sofa, but wouldn't recommend for much more. $115 for 2 hours and less than 50 miles is absurd for the quality the trucks are kept.

Nathan O. 
Clasificación:
4.0

Biggest complaint is that we reserved the pick up for Sandwhich, IL and weren't told about the Morris pick up until the day before. If this is UHaul standard operating procedure, we will not rent from you again. Having to drive to Morris for pickup was a huge inconvenience

PARR S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

james C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK L. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARTIN W. 
Clasificación:
4.0

Erica, the Ship and Mail employee, was very patient and worked diligently to resolve an issue with the final bill. It was resolved to my satisfaction. Renting was very easy. Overall great experience.

KAREN G. 
Clasificación:
5.0

Have moving blankets for rental and not just the 6 that are on each truck.

tony D. 
Clasificación:
3.0

Truck bed didn't lock properly and we were never told about the storage promotion that was available because we rented a truck so we ended up paying $260 for a storage facility when it could have been free!!!!!

megan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason L. 
Clasificación:
1.0

I was told upon pickup that the truck had been cleaned and swept out and was expected to be returned that way. Only to open the vehicle and find mud all over the inside of the cab as well as garbage from another renter. Opened the back of the truck and it had not been swept, and the light was hanging from the ceiling and not in working condition. When I told them I would be returning the truck at 8am the following day (the hours I reserved the truck for, even though I wasn't allowed to pick up until after 8am due to the place that took my rental not having the trailer I needed) I was never told of the $20 fee for “after hours” return, but also got a text message stating that if it wasn't returned by 8 they could do it for me for a $20 convenience fee. I don't think the $20 “after hours” fee should be charged because it was never mentioned by the store I picked up from when I said I'd be returning it at 8am. This is not the first time uhual has dropped the ball, but it was the last. I will not be recommending this company to anyone, nor will I use them in the future and I will be canceling my storage unit through uhual in the coming days. I would like to be contacted about this experience to discuss the issues during this rental.

TRENT Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeannette G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jake S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM K. 
Clasificación:
5.0

Staff was nice and helpful.

PETER B. 
Clasificación:
2.0

Charged for a lift truck that wasn't even in the truck. Needed one way but was told no only round trip so it ended up costing me than I budgeted for. Paperwork wouldn't print and they couldn't change what was wrong with reservation. They all seemed clueless.

amy W. 
Clasificación:
3.0

El cliente no dejó un comentario.

VICTOR N. 
Clasificación:
5.0

The rental return was a disaster, not clrar,clear, to read, very frustrating . Was in tears. The blankets were wet and smelled sour, unusable. Asked for 2 only got one. Called for new ones and was told they were out. Pick up was great, girls at Ship and Mail were nice. This caused us considerable trouble.

Renee G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie P. 
Clasificación:
5.0

No issues A+

carlos F. 
Clasificación:
5.0

For the most part everything was really good. Truck drove & handled great & got way better gas mileage than I expected. The only issue I had was your washer fluid was not rated for the sever cold so the washer never worked & your wiper blades were not winter recommended. Kept building up slush & ice and eventually started falling apart.

Chatwell J. 
Clasificación:
5.0

Very friendly, Nice and clean and easy to rent from.

Cera L. 
Clasificación:
5.0

Great place!! AAAAA++++++ Service and nice employees.

Jermey J. 
Clasificación:
5.0

Very friendly and helpful.

Nina D. 
Clasificación:
5.0

El cliente no dejó un comentario.

jason M. 
Clasificación:
1.0

My recommendation for anyone renting from uhaul in Morris is to not use the Division st. location. Go with the alternate location. I rented a 20' uhaul and upon return I received my receipt, after asking for a paper copy. I checked it out when I returned home and noticed that I was charged the $7 fee for the dolly. I actually didn't touch the dolly for the 8 hrs I had the uhaul I called the uhaul office and they told me the zip tie that holds the dolly in place had been broken and that I had used the dolly. It was probably someone that helped me they told me. WRONG!!! Only 2 people made this move, myself and my brother. I actually brought and used my own superior dolly and hadn't touched their crappy, insufficient dolly. The lady basically told me I was a liar and proceeded to tell me that yes I had used it and the charges will stick. The people who had used the truck before me had obviously used the dolly and placed the zip tie to look as if they hadn't used it. Whoever checked the truck in when the previous people had used it obviously didn't do their job right in checking the zip tie and I got stuck with the bill. I guess it's possible they're pulling this scam on everyone. After the way the woman on the phone brushed me off, nothing would surprise me. I told her to enjoy her $7 tip, that I had not in fact used their crap dolly. Once again, stear clear of the division st. location if at all possible. Maybe better to use a different, better, truck rental company. Also beware of the $14 garbage insurance that's offered, it's not called insurance anymore, they just use the words "safe move coverage" they've got a slick way of getting you to sign up for it, if you're unsuspecting. It's basically worthless to 99.9% of good customers. My advice, be very aware of rental slicksters like this uhaul location.

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy A. 
Clasificación:
1.0

Parking is terrible, between UPS USPS,FedX,and rental equipment customers returning equipment have to drive around several times to find spot for 26 foot truck. Perhaps a parking area rental could alleviate the problem

Mark W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHYLLIS M. 
Clasificación:
5.0

They go beyond your needs to make sure you are happy.

Sara M. 
Clasificación:
5.0

A++

Nancy O. 
Clasificación:
3.0

I needed a truck at the last minute, they were very helpful!

Jesus C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
4.0

I don't understand why, if I had a card on file, the invoice say's I didn't pay for your services, I was told when I left everything would be taken care of, the late fee's were handled easily by a phone call but I don't see a reason for it in the first place, as of this point I really don't know if the bill is paid or not

rufus C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald K. 
Clasificación:
4.0

Need to improve app

Jay S. 
Clasificación:
2.0

To hard to park the trucks on that side of building. Switch the bigger trucks to other side

Mark L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Herman W. 
Clasificación:
5.0

Very polite personnel

Ralph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin H. 
Clasificación:
5.0

Awesome service! They went above and beyond!!

renee Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lynn S. 
No se han enviado comentarios para esta ubicación.

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