I signed up to get the uhaul and pick it up from a human. Got there and the gate was locked. Called the storage company and got a very rude lady who gave me a code for the gate and said I’d have to do the rest on my phone and hung up. I had a terrible time finding the truck because the app wasn’t working properly. When I did find the truck, the dolly I had rented was not there. We found it on a different truck! Picking it up took over an hour because of all these things and made for a terrible start of a big project.
Ametrine R
Customer Reviews for Shenango Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was a code to get into and leave facility. Due to the location being closed, I could not call anyone and the code information was never provided. Someone who was using facility had to let me in but left before I did. I had to wait for someone else to come before I could get out. Extremely poor communication
Scott MNeither the appliance dolly or furniture pads were in the truck we rented, not as smooth an experience as we expected to have.
Chelsea YN/A. The truck was dropped off after hours, but the convenience of dropping the key off in the box was helpful.
Teenecia WWas stuck in the road because gate was locked
Robert TI am a satisfied customer of the entire process as a whole.
Anthony mI wouldn't advise this location because you did not supply the code to get inside gate and truck was half in street. I was in a panic and had a complete meltdown with the stress of worrying as people driving the street felt annoyed. The employees helped when they came in on time and promptly reassured me all was well..Thank them for their patience and I apologize for my panic. I found the online process helped bring a swift reservation it does take time and perhaps I might have overlooked the code when I printed paper. I feel the code should be given right at pick up or printed Cleary on paper after order finished.
Jacqueline HMy account was switched to 24/7 rideshare without my approval. I hate dealing with the phones and rather deal with people. The gate code wasn't clearly given and had to call the property management to get it. Thanks to the managers for responding so quickly though.
Jeri MNot one thing. This was the best experience overall. Courtesy, professionalism and efficiency.
Deborah LI had to pick up the truck north of where I lived which was 1 hour away. Upon arrival to pick up the truck I was told there were no furniture pads available. I had 5 dozen furniture pads in my reservation. This is unacceptable. I had talked with uHaul Customer Service 2 days before I picked up on the truck and was not informed of the furniture pad situation. Because of this, the furniture that was packed on the truck was not able to be protected and therefore damaged my furniture as we could not wrap it in pads. Highly disappointed with the customer service on this last rental and will warn anybody who should ask me about renting from uHaul.
David MAt the pickup location they weren't there at the time they were supposed to be open. I couldn't get through the gate and the end of the truck was hanging out on the road. Then I did the self checkin with my wife's phone because I had no reception. And the checkin says I owe money for mileage because the mileage was wrong when I got it and wouldn't let me fix it. Never going to rent from uhaul again. I paid 4 times as much to rent a penske, but they will actually have a truck when I go to pick it up and not be such a hassle. I am a cheapskate and I hate uhaul that much.
Matthew CIt was easy
Steve MIn my order, I declined the insurance coverage (it's covered through my personal auto insurance), but when I checked my receipt afterwards, I was billed for the insurance I declined.
Mark RI was charged for 3 days use at pickup when I clearly stated I only wanted 2 days and returned the truck in 2 days. When I received the receipt I was billed for 3 days and a gas charge even tho I replaced the gas I used of which I had receipt as proof along with email from phone representative at UHaul to this location telling them truck was returned to check in ASAP I returned the truck in the evening of the 2nd day but receipt stated return on 3rd day at 2pm. I am owed a refund and will NEVER rent from UHaul again! Noreen Abraham
Noreen AI wouldn't recommend Jen's if the world was coming to an end and you had the last truck somebody better contact me from high up very soon or they'll be talking to somebody they probably don't want to talk to
Elizabeth CThere’s a locked gate to get in which requires you to call the facility owners on their personal phones to get the code to get in. This says it’s a 24 hr drop off facility, but it probably shouldn’t be. I was lucky to get them on the first call and get in to park the truck just fine, but that may be because it was around 10 pm. This may not happen if you drop it off overnight and they’re sleeping. You could be stuck outside a locked gate. Since Uhaul’s after hours customer service team doesn’t answer (I held for 32 minutes before I gave up), you could be totally stranded with your truck and absolutely no way to return it. Uhaul’s app and website give you no options to change your drop off location in case you can’t access your “24 hour“ drop off location. If you’re not planning on dropping it off during business hours, I would choose a different location.
Melissa MOwner was very accommodating.
Christopher GThis location was outstanding. I would recommend Betsy to any and everyone who might be in the market for a uhaul. Top notch overall!
John SLocation was fenced in with an unknown security code. It took over 1 1/2 hours to get the truck because no one was answering at location or U-Haul
Thomas Laccommodating people
robert tNot knowable about chargers didn’t have appliance dolly have used haul many times would never recommend this location
diane pLadies were very polite. They answered all my questions. Got me on my way as quickly as they could.
Mary Cbetsy is great
josh aeasy done
charles wbetsy was great keep up the good work
charles bI took the truck 14 miles. The fuel gauge was the same as when I picked it up and I still get charged for a fill up. I'd say the last people to used the UHAUL should be charged for the fuel. Also the door was open when I picked up the truck and it smelled like an ash tray. I will never use uhaul again.
Joseph Dit ended up costing much more than I was told.
cathy wlady took good care of us.
charles bTook to long to get the truck system sucked and the code given to pick up truck didn't work to drop off good thing a guy was inside gate working on his car to let us in and out
John Ghorrible service I will no longer go through uhaul ever again and will be contacting corporate for my funds back truck broke down twice with two babies in it cslled the people I got it from never cared told me to call uhaul that they juust rent them to people very disappointed this is not the first time I had trouble with uhaul items .
Jacqueline FI used this facility 2x. And the lady/owner was great. Nice lady. And would definitely use her again.
lamar gDo not apply inappropriate fuel charges.
Justin JThere was nothing wrong with the truck or location. My problem was with uhaul! Moved my pick up location twice even after confirming! Then to top it off i went to pick up the truck and there was no truck there!! Uhaul needs a better system! Not only am i waiting for 20 minutes to even talk to someone, they don’t even know where my truck that i reserved was! Found out they let the previous person keep it until 5pm that day and let another person drop off at a different location! Moving is stressful enough to add on poor running company!! They did discount and add miles but it doesn’t help when I’m driving all over the place to find a truck THAT I ALREADY RESERVED AND CONFIRMED! For any future customers, make sure to call the place first to see if they even have your truck! I feel bad for the “middle man”. There should be a spot to review the company, not the pick up/drop off locations!
Crystal SThey weren't there on time they were an hour late
Nicole GThis was the worst experience I have had at Uhaul! I arrived to pick up the truck and trailer at 11:45am and sat outside of an empty lot waiting for a worker to show up to give me access to the truck. I did not get the truck until after 2pm!! the costumer service was horrible and there was not apology or accommodation for the worker not being present for hours. I was informed that I would be credited $100 due to the error but did not get the credit for the purchase. I did not receive any assistance or instructions on how to use the trailer because I've never towed a car before. Thank God for youtube videos!! I figured it out and got out of there as quickly as possible hours later. I would highly recommend Uhaul get rid of Shenango Mini Storage location because it gives you all a bad name. This will be my last Uhaul experience due to this issue.
Jason BI was overcharged a $40 late fee when the vehicle was,returned 6.5 hours after picking it up. Additionally charged $14 for coverage that I had,already paid for when picking up the truck. Lastly, there were taxes charged on those charges and a Motor vehicle rental fee of $2. The only legitimate fee to be charged was the additional mileage. I am requesting a refund of those charges be electronically sent back to my credit card account. That amount should be 60.99. PleSe feel free to call me with any question at 724 713 1287 Thank you
Joe FThe greatest
Shawn HNothing service was great
Dean aBetsy was very nice
Susane Bafter talking to uhaul on the phone this place made me feel great, they answered my questions. good work
kimberly dI now got billed for a ltail lught that was not broke when we brought it in on tje receipt it is not my dr lisc numbet or my address I think they got it wrong they were having issues with the computers that day I have been charged 43 .43 on my credit card. Pleae reveiw this furtjer not my address ir dr lisc number Thank you
Michelle Dwonderful people helped me on off hours
jack sBetsy was very nice and knowledgable
gerald lvery friendly and accommodating people. Great experience
jessica gIt was an absolute fiasco. Never again. The pickup place was in a very bad area. The place was closed so we had to figure out how to get a code to get in. The last straw was when u haul had to call family to verify who we were.
Steve RVery flexible. And customer friendly
Kathleen POwner was exceptionally friendly and accommodating.
KAREN DThe service I received was prompt and courteous. The truck was clean and ready for my reservation. What more could a customer ask for. Thank you once again U-Haul.
Gregory SOvercharged and items were not available.
Dinitrise HExcellent personal Randy was outstanding and Bob was very kind and prompt to get back to me was very good to accommodate me on an early Sunday morning, a super satisfying experience! Thank you
Franklin DThe proprietor of this u-haul location, and his wife, went the extra mile to answer my questions and made sure my U-haul experience was a good one. Other u-hual proprietor in the same area were not as helpful.
VERN MRented a van smelled of cigarettes so bad. The back of the van was filthy. I had to take the van to a car wash to clean thebackout. I went to a dollar store to buy air fresheners and spray to knock down the smell. I knew that the smell was going to transfer to what I was hauling! I spent $20.00 cleaning th truck out. Wasn't very happy.
PHIL PThe pick up and drop off locations did not have any record of us! We used the application, followed precisely and spoke to a CSR, but still....neither end seemed to know what was going on.
Joe Mgreat in and out, nice workers
VIVIAN P