Customer Reviews for Shawarma Palace
(U-Haul Neighborhood Dealer)

Rating:

2.0

Customer service was very poor

Rating:

5.0

Check washer fluid please . Otherwise the check out and in was smooth, the agent on the lot was helpful and friendly, and the web experience as very good

Rating:

2.0

The two opposite parking lanes are too close together, so very tough to get trucks out. Also, why don't the trucks have charging ports for cell phones?

Rating:

1.0

I had an extremely disappointing experience with U-Haul recently. I had booked a U-Haul for a 3-day move from Toronto to Peterborough, with specific pickup arrangements at 8:30 AM on a Saturday. Everything seemed fine as I had received confirmation details for my booking. However, when I arrived at the location, albeit 40 minutes late due to unforeseen circumstances, I was shocked to find out that my U-Haul had been canceled without any prior notice or email notification. The attendant at the location informed me that my reservation had been canceled simply because I was 40 minutes late for pickup. This lack of communication and understanding was incredibly frustrating, especially considering the stress and time-sensitive nature of moving. While the attendant offered to reinstate my booking, it came with the condition that I return the U-Haul by 5 PM the same day. This unreasonable demand put me in a tight spot, as it was already late morning and I had to load my belongings, drive to Peterborough, unload, and then rush back to Toronto to return the U-Haul. As a result, I had to leave behind some of my valuable items, as I didn't have enough time to load everything properly. Additionally, I had to seek extra help at Peterborough for unloading, incurring additional costs. Moreover, I had to pay extra fees at both condos to extend elevator usage, adding to the financial burden of this already stressful experience. The rush to meet U-Haul's unrealistic return deadline also forced me to drive dangerously on the highway, putting my safety at risk. Overall, this experience has been nothing short of a nightmare. I would strongly advise anyone against trusting U-Haul for their moving needs. The lack of professionalism, poor communication, and unreasonable demands have cost me time, money, and valuable belongings. U-Haul has lost a loyal customer, and I will never recommend their services to anyone.

Rating:

4.0

This location had what we wanted and the check-in process was smooth. However, the truck was not thoroughly cleaned. There were some bits and pieces of things left by other customers. We also did not receive the truck with a full tank of gas which makes it difficult to estimate how much gas to return it with. We ended up being charged for not bringing it back with enough gas. To avoid these problems I don’t understand why customers can’t receive the truck with a full tank and be required to bring it back with a full tank.

Rating:

5.0

Bahaa was GREAT, great service. I would definitely recommend Bahaa and the Shawarma Palace Livingstone !

Rating:

5.0

Get more trucks available

Rating:

5.0

Great service, super helpful staff!

Rating:

5.0

The person working at the office was amazing. Very helpful

Rating:

3.0

I rent at this location because it is the closest to my location. I rent from this location about 3 - 4 times a year. Every time i receive a truck, there is less than 1/4 fuel in the tank. One time, the light for low fuel was on. Due to the distance I have to drive, this requires me to fill up two times. Each time, i have to drive directly to a fuel station to add fuel by guessing how much to put in to get to my destination. Then fill again when returning the truck, The fuel tank should be at least half full if not entirely full.

Rating:

2.0

I did the 24/7 self serve pickup. The truck was backed right against a wall so accessing the key on the back was almost impossible- it took about 30-45 minutes to get to the lock access. We ordered 12 blankets and 2 were wet. When I called the 24/7 support line for assistance I was on hold for 30 minutes.

Rating:

5.0

The gentleman who served us was very helpful. Was a very easy process. Thanks,!!

Rating:

5.0

The Uhall staff at the parking lot was amazing. At the beginning, he helped to proceed because my app was not working properly. When I return the truck, he was again kind and professional.

Rating:

1.0

Good morning! There was a big error in my billing, the guy who rented the truck to me must have made a mistake, I hope it was unintentional, which honestly I don't really believe in that... When I went to return the truck to him, he He told me that the system was down, he didn't check the material, I didn't sign anything... He didn't ask anything... And then I went home, when I received the bill, I saw that there was something wrong, the The guy charged me as if I had driven the truck more than 80km, which in no way happened, I drove it for no more than 30km, I went to 2450 Weston Road and then to 830 Lawrence Ave W, and then to the Shawarma Palace to return the truck... I hope you can help me resolve this issue... Thank you in advance!

Rating:

5.0

Very great service! Employee was friendly and helpful! Will definitely come back for my next move!

Rating:

5.0

Everything went very smooth.

Rating:

1.0

If a customer orders equipment and it’s not there for the move you should at least try to contact the customer and let them know ahead of time. I arrived to find out the two furniture Dolllies and the normal dollie was not on the truck. Truck also had dirt and was not clean. Made me go to another location where they did not have the requested equipment either. All this on a moving day!! This location was close to where I live so that’s why I choose it. He did provide some free mileage for the inconvenience but that’s it.

Rating:

5.0

The uhaul owner operator for thos location, was the nicest operator I have met. He right out there greeting and welcoming customers. Has a nice little small talk to them while processing the drivers license and credit card. When dropping off the keys, he was there in the parking lot greeting customers, and chattingwith them. I noticed that everyone knows him by name and thus keep coming back to his place. He was such a nice guy. I

Rating:

5.0

Very good service

Rating:

5.0

Good service and clean They do professional

Rating:

5.0

Baha was great

Rating:

5.0

Professional and quick best location in the town

Rating:

5.0

All Good/ Great customer service

Rating:

4.0

I was directed to this location because of a problem at my designated pick up location. Everything went well at the pick up although at drop off there were quite a few vehicles and it was a hit of a challenge to find a space to park the van. But overall a very good experience!

Rating:

5.0

The person who is working is very good enough to talk to .

Rating:

5.0

Ok

Rating:

5.0

Good service so friendly and professional

Rating:

1.0

These people always come late to the office in the morning. Last Saturday they were supposed to open at 9 am but they came late so I did not pick up my truck on time, then they charged a random amount to my credit card when the normal procedure was to ask me what the miles estimate was. I rented my truck until Sunday at 9 am but when I returned the truck there was nobody in the office so I had to drop the key off into the box. Two days after I got a call from U-haul asking for the keys to the truck. Yesterday I got another charge on my credit card and I didn't get my bill yet. So I don't have details about my rental truck, even I don't have any idea what they are charging on my credit card

Rating:

5.0

It was a very positive experience with no delays or unexpected surprises.

Rating:

3.0

Link to upload pictures of damages/scratches did not work when we picked up the truck, link also did not work when we returned it to upload odometer- very frustrating and time consuming.

Rating:

4.0

Customer service is good and location is good, the guy who assist me is awesome he is easy to dealt with and finds me a place to park my car which is I really appreciate it. I just want to suggest that the area needs a clean-up because garbage are everywhere. Thank you. Satisfied customer.

Rating:

2.0

Back trunk was wide open when I picked up the vehicle, the trunk was covered in snow. Right side mirror was taped up, pointing downwards, I was lucky to have my friend on passenger seat so he could tell me what was happening on the right side. Gas level was almost empty.

Rating:

1.0

Don't scam them

Rating:

3.0

the u haul i got had issues with its engine and tires - five minutes into driving the van it started saying “replace left and right tire” and “change the oil to avoid engine fail”. I felt that the vehicle wasnt managed well and i was charged an extra dollar in my rental afterwards without realizing.

Rating:

2.0

This location is so sketchy. The truck was dirty and the check engine light was on. Charged for services that were supposed to be removed from my bill and never heard back from uhaul over it.

Rating:

2.0

The parking lot is way too crowded to handle parking large trucks.

Rating:

1.0

The representative must explain in detail how to carry out the truck return when people have no previous experience doing it. I have been struggling for hours trying to figure out how to show the pictures because I returned the keys before realize that I needed to fill out a form to return the vehicle Please keep in mind not everyone knows the internal process and all the pictures we have to take of the truck before return it. This is your job and if the representative is not going to be there, they should explain how to return it by the customer themselves

Rating:

4.0

10 blankets that i booked with the truck were not available. Was given 2 blankets free of charge, The truck had a check engine light on. Did not affect the driving.

Rating:

2.0

Opening and closing hours vary and don’t align with the published times. Don't rely on the UHaul app to work — the website is much better. On the other hand when you call for help the head office people are all great.

Rating:

3.0

- Tim Horton's coffee cup from previous rental left in vehicle - dollys from previous rental left in vehicle.

Rating:

3.0

Uhaul App. didn’t work at the time of pick up 6:15am. It took 1 hour and 30 minutes before I was able to take the truck from parking lot. Lock box lock was frozen.(hard time openning it) The truck had the engine lights on.(very worry all day long)

Rating:

2.0

I gave a time that I will return the truck I rented, but things weren't smooth with the moving so I got delayed around 3 hours. And employees from the Uhaul HQ kept calling me and demanding that I return the truck because some other customer booked the same truck and I am delaying him and one employee was so rude with me and wasnt listening to what I was saying and eventually hang up on me while yelling, I kept asking for his name to report him but he didnt give it, if you can check the recorded phone call you would know that I was in the wrong, he also threatened to block me from Uhaul because of this.

Rating:

1.0

In my first time renting a van was very frustrating and disappointing. On November 26th, I booked an appointment to pickup a van on November 28th in MA Starbank - 1736 Eglinton Ave W, Toronto, ON M6E2H6 at 4:30pm. However, when I arrived at that place there was no van. The Arman, who is responsible to control the U-Haul on that location said there was a problem in the system, and nobody did the reservation for me. He recommended me to go to next U-Haul location in 231 Livingston Ave, Toronto ON M6E2M3, where I could pickup a van just because it was available at that moment. For me, it was unacceptable because if I booked in one location it should have what I booked. In addition, I organized all my day and conciliated with my work, so there was any possibility to not find a van today and It was very cold today. So please review all reservations before because it was very sad. The problem was not in Shawarma Palace, but the messy you U-Haul did with my reservation.

Rating:

1.0

First location I went to accepted my booking but was closed so I had to get across town to another location which was a waste of time

Rating:

5.0

It was a perfect fit

Rating:

5.0

driver door key did not work. had to enter cabin from passenger side.

Rating:

1.0

Reserved a 10 ft truck. Drove my vehicle to the yard to pick up my truck for a few hours and then I was going to return the truck and take my car. As big as the parking lot is you can't leave your car there so I have to go back home take an Uber. I ordered 10 blankets or covers and this was about 4:00 p.m. yesterday I'll get there this morning and he tells me that he gave the last ones away to somebody else so I had nothing to cover or protect what I was moving. Oh wait wait it gets better, hands me the key to the truck and and says your first stop should probably be the gas station because the gas light is on empty. I was like are you freaking kidding me. Don't rental places give you a vehicle with the gas tank full and then you return it with a gas tank full. So instead I had a faulty needle but it wasn't empty and I put in 20 bucks like three times probably ended up bringing it back with more gas than what I took cuz I barely made it to the freaking gas station. My return time was 6:00 p.m. he goes oh no try to be on time with your return okay. That's what he said I return a few minutes before 6:00 20 minutes or so and the trailer that they use it's not even a building it's a trailer with a desk in it is all locked up everything's all locked up I have a key and I don't know where to put it cuz nobody told me where to put it. Special 20 minutes trying to find the freaking box to put this key in and of course it's mounted kind of you know right under the trailer perfect for the squirrels and raccoons to return their keys when they come back. However the gentleman was pleasant the information he gave me was shit because he wants to hear your trucks on empty and a lot of rattling what I go back there Oh I think I would say a definite no. And oddly enough this one incident plus few other things that I've heard over the years that I didn't really believe I think U-Haul's going to the shits. It's like they're running their sales offices out of tents at any corner that has available spot they're using convenience store parking lots they're using other parking lots This one here was buried in the back of some building in between two apartments terrible. And once again the Dayton was good he was pleasant he was all right She was trying to use accommodating as you could with what he had to work with. Maybe he could have you know gone to the gas station filled up the tank that would have made me happy

Rating:

1.0

customer service agent couldn't find reservation. would not call uhaul to confirm. I was forced, at the check-in desk, to call uhaul customer service to confirm reservation and then put on-site agent on a speaker phone call with the on-phone agent to confirm the reservation. hood did not latch properly. on-site agent did not care when brought to his attention. terrible on-site service. on phone service was very good.

Rating:

3.0

I booked a 20’ truck and only a 15’ trunk was available. I had to make 2 trips costing a lot of extra time and money.

Rating:

3.0

I was not told that I had to return the van back to this location until the 1 or 2 days before the rental date even though I selected 1 way trip and was even given the option to select a drop off location in the new city I was moving to. They ended up giving me a credit which more or less equaled the extra gas that it cost me to return the van back to the original location. I lost 4 hours having to drive back and fourth unexpectedly. Also the brakes were in very back condition and would make noises that sounded like brake fluid was being pressed out whenever you stepped on the brakes. I honestly felt unsafe but stupidly proceeded since I thought I had no other option given there was no other Van that size and it was already moving day. Luckily the brakes did not fail.

Rating:

5.0

Well, I booked below location to pick up, however no truck was available and no help and very rude to explain. Enny Afro Supermarket 1179 Finch Ave W Unit 4 North York, ON M3J2G1 However below location is very nice and helpful. Shawarma Palace 231 Livingstone Ave Toronto ON M6E2M3