Customer Reviews for Self Storage Depot
(U-Haul Neighborhood Dealer)

54 reviews

1131 W Ridge Rd   Greece, NY 14615

(585) 426-4017

Office Hours

  • Monday:
    8:30 am - 1 pm / 1:30 pm - 4:30 pm
  • Tuesday:
    8:30 am - 1 pm / 1:30 pm - 5 pm
  • Wednesday:
    8:30 am - 1 pm / 1:30 pm - 4:30 pm
  • Thursday:
    8:30 am - 1 pm / 1:30 pm - 5 pm
  • Friday:
    8:30 am - 1 pm / 1:30 pm - 4:30 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(585) 426-4017

1131 W Ridge Rd
Greece, NY 14615

Services at this Location:

Office Hours

  • Monday:
    8:30 am - 1 pm / 1:30 pm - 4:30 pm
  • Tuesday:
    8:30 am - 1 pm / 1:30 pm - 5 pm
  • Wednesday:
    8:30 am - 1 pm / 1:30 pm - 4:30 pm
  • Thursday:
    8:30 am - 1 pm / 1:30 pm - 5 pm
  • Friday:
    8:30 am - 1 pm / 1:30 pm - 4:30 pm
  • Saturday - Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Continue during what you are doing, the help was very professional and and helpful

Leroy Kendrick 
Rating:
5.0

This location is the best

Jacqueline Rosa Reyes 
Rating:
5.0

Good service at location

JACQUELINE ROSA REYES 
Rating:
5.0

Customer did not leave a comment.

Clara Joy 
Rating:
2.0

Customer did not leave a comment.

Victoria Grant 
Rating:
5.0

Nothing

Luis Rivera 
Rating:
5.0

I used the uhaul I rented and went all of 6 .6 miles using less than 1 gallon of fuel and yet on my bill I was charged for 3 gallons of fuel which I find ridiculous considering how little it was used

Lewis Brice 
Rating:
1.0

The check in process was not properly explained prior to pickup. The van was dirty, had no air in the tires. The entire process was annoying and frustrating as a whole.

Linda Connolly 
Rating:
5.0

The process was fast both checking in to rent the truck and the return of the truck

PHILLIP Ross White-West 
Rating:
3.0

I didn't like the self check in process. It took way to long standing outside in the cold taking pictures. If you are going to make the customer do your work, then you should give them a discount.

Robert Taylor 
Rating:
5.0

Truck cab smelled of cigarette smoke and was a bit dirty.

Michael Parker 
Rating:
5.0

Customer did not leave a comment.

Brian McGrath 
Rating:
4.0

The truck was very low on gas and I filled the tank an they didn’t take that under consideration to at least give me a little discount. I also didn’t use all the mileage they charged an they didn’t take that under consideration either.

Samyra Reyes 
Rating:
5.0

The vehicle was clean, but if something can be done about getting rid of the stagnant body odor, it would be appreciated.

SCOTT GOULD 
Rating:
4.0

Customer did not leave a comment.

TERESA ROSE MELVIN 
Rating:
5.0

Overall this has been my best experience with Uhaul just due to the employee at the rental counter. He made the process smooth and easy.

Jordan Cummings 
Rating:
2.0

U-Haul charges a $20 fee if for not using their link to do an after-hours inspection. The link did not work. I can't imagine how screwed someone is if they don't have a smartphone. What in the world is this policy? U-Haul was never this bad with my previous moves. I'm not sure I'm going to use them again.

Alex Love 
Rating:
1.0

Both picking up and dropping off, the app couldn't recognize my location. I had to call the Uhaul company both times. For now on, I go to a real Uhaul location. But the rep I called was extremely friendly & very helpful. She made the experience so much better. Thx Amy!!!

Paul Bush 
Rating:
4.0

Clerk was friendly and helpful.

J Gerstenberger 
Rating:
5.0

Customer did not leave a comment.

Wilfredo Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Peter Reiniger 
Rating:
5.0

Quick and easy

Eneida Valone 
Rating:
5.0

Customer did not leave a comment.

Darrell Jackson 
Rating:
4.0

The truck had 120k miles and the cab was dirty and rusted out. It should have been retired years ago. No amount of cleaning will polish this thing.

Warren Hern 
Rating:
5.0

Love it easy right on time no long wait to get the equipment

Leroy Snow 
Rating:
5.0

Customer did not leave a comment.

MICHAELCHARLES SHEEHAN 
Rating:
5.0

Customer did not leave a comment.

Henry Enoch 
Rating:
5.0

Customer did not leave a comment.

Michael Lockett 
Rating:
1.0

While standing in a cold parking lot I had to fill out the diver information for myself. I do not understand why this had to be completed at pickup when my alternate authorized drivers did this step the day before through text message. Also at pickup I had to choose references to verify my identity. This was in the middle of the day and took multiple tries to get proper verification. My references were at work and could not respond. I do not understand why this step is not included into the pre-pick up verification process that I did the day before needing the U-Haul vehicle. Also, the appliance dolly and packing blankets were not in the truck at pick up which concluded in having to search for a customer service number to call. I would have had to call and go to another U-Haul location anyway because my original pickup location was not open for business. Overall very frustrating and these problems wasted a lot of time. The customer service rep I spoke to, to find the missing equipment was very helpful.

Emily Wolfe 
Rating:
5.0

This place was clean nice and not too expensive. Great workers.

Heather Meehan 
Rating:
5.0

Customer did not leave a comment.

Edgardo Rolon 
Rating:
5.0

Customer did not leave a comment.

Stefino Aiezza 
Rating:
5.0

Customer did not leave a comment.

ROBERT FREDRICK 
Rating:
5.0

Customer did not leave a comment.

LETHA JOINER 
Rating:
5.0

Customer did not leave a comment.

KENNETH SIPPEL 
Rating:
2.0

The truck was dirty from previous use, including an empty hard seltzer can we found in the cab, the equipment I reserved wasn't with my truck, and despite the fact that my reservation was set for 9:30 there was a sign on the door that said nobody was there until much later so I couldn't even ask for the equipment I had reserved.

Hannah Thieleman 
Rating:
4.0

I did not receive my dolly, but I was still charged for it. I took a photo in the app showing it not there but did not receive a refund. Other than this issue the process was good, and the location was convenient and clean.

Amy Mercer 
Rating:
5.0

When some brings back the truck and keys. It time stamps the keys. That way they can know how many days or day you had the truck. For example i got the truck for one day and kept it for a second day. In which i return it on that second day. In which i was hopefully charged for only two days.

Lorrie Lyles 
Rating:
3.0

I was supposed to get 2 furniture dollies but there were none.

Debra Barkley  
Rating:
5.0

The truck had a lot of things left by jackie in which i clean everything out of the truck. The truck was very maintained. The truck was big enough to carry all of our thing specially the most heavy thing. The people i met there wete the best. He never charged me for the dolly. He was very cool. When i needed the truck the next day but had not plan to use it. He was just very cool about the whole situation. Great place and nice worker there, very cool and laid back. Great place, great people will use again if needed. I will tell all my friends to support their business. I owe them a big thank you for the no stress service.

Lorrie Lyles 
Rating:
5.0

Making the reservation was very easy - everyone was very accommodating. Pick-up/Drop-off was easy. Thanks!

Rebcca Cilano 
Rating:
4.0

Customers should receive a truck with at least a half tank of gas. The truck I rented only had a 24 mile range for the amount of gas that was in the truck. I had to stop and get gas before I started using the vehicle. Also the Customers should be warned if the Air Conditioner doesn't work!!!!!!

Courtney Henry 
Rating:
5.0

The location was great to work with.

Mindy Harvey 
Rating:
5.0

Customer did not leave a comment.

Enzio Romano 
Rating:
1.0

I bought two dollys and furniture pads and they weren’t in the truck. Called and no one called back. Still got charged for it.

Allison Krolak 
Rating:
5.0

Customer did not leave a comment.

laquanda lippens 
Rating:
5.0

Customer did not leave a comment.

David Brooks 
Rating:
5.0

Customer did not leave a comment.

laquanda lippens 
Rating:
5.0

The only thing was I didn’t had the The alley in the truck .

Maria Masonet 
Rating:
5.0

Nothing, I think everything was perfect.

Felix Delorisse 
Rating:
5.0

Refine the uhaul app. Atrocious user interface and difficult to use.

Joe Katona 
Rating:
5.0

Customer did not leave a comment.

ALISHA WYCHE 
Rating:
3.0

Customer did not leave a comment.

Tyler Rigney 
Rating:
4.0

Customer did not leave a comment.

TYLER MITCHELL RIGNEY 
No reviews have been submitted for this location.

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