The check in process was not properly explained prior to pickup. The van was dirty, had no air in the tires. The entire process was annoying and frustrating as a whole.Linda C.
Customer Reviews for Self Storage Depot
(U-Haul Neighborhood Dealer)
Greece, NY 14615
Services at this Location:
- Monday8:30 am - 1 pm / 1:30 pm - 4:30 pm
- Tuesday8:30 am - 1 pm / 1:30 pm - 5 pm
- Wednesday8:30 am - 1 pm / 1:30 pm - 4:30 pm
- Thursday8:30 am - 1 pm / 1:30 pm - 5 pm
- Friday8:30 am - 1 pm / 1:30 pm - 4:30 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The process was fast both checking in to rent the truck and the return of the truckPHILLIP Ross W.
I didn't like the self check in process. It took way to long standing outside in the cold taking pictures. If you are going to make the customer do your work, then you should give them a discount.Robert T.
Truck cab smelled of cigarette smoke and was a bit dirty.Michael P.
Customer did not leave a comment.Brian M.
The truck was very low on gas and I filled the tank an they didn't take that under consideration to at least give me a little discount. I also didn't use all the mileage they charged an they didn't take that under consideration either.Samyra R.
The vehicle was clean, but if something can be done about getting rid of the stagnant body odor, it would be appreciated.SCOTT G.
Customer did not leave a comment.TERESA ROSE M.
Overall this has been my best experience with Uhaul just due to the employee at the rental counter. He made the process smooth and easy.Jordan C.
U-Haul charges a $20 fee if for not using their link to do an after-hours inspection. The link did not work. I can't imagine how screwed someone is if they don't have a smartphone. What in the world is this policy? U-Haul was never this bad with my previous moves. I'm not sure I'm going to use them again.Alex L.
Both picking up and dropping off, the app couldn't recognize my location. I had to call the Uhaul company both times. For now on, I go to a real Uhaul location. But the rep I called was extremely friendly & very helpful. She made the experience so much better. Thx Amy!!!Paul B.
Clerk was friendly and helpful.J G.
Customer did not leave a comment.Wilfredo R.
Customer did not leave a comment.Peter R.
Quick and easyEneida V.
Customer did not leave a comment.Darrell J.
The truck had 120k miles and the cab was dirty and rusted out. It should have been retired years ago. No amount of cleaning will polish this thing.Warren H.
Love it easy right on time no long wait to get the equipmentLeroy S.
Customer did not leave a comment.MICHAELCHARLES S.
Customer did not leave a comment.Henry E.
Customer did not leave a comment.Michael L.
While standing in a cold parking lot I had to fill out the diver information for myself. I do not understand why this had to be completed at pickup when my alternate authorized drivers did this step the day before through text message. Also at pickup I had to choose references to verify my identity. This was in the middle of the day and took multiple tries to get proper verification. My references were at work and could not respond. I do not understand why this step is not included into the pre-pick up verification process that I did the day before needing the U-Haul vehicle. Also, the appliance dolly and packing blankets were not in the truck at pick up which concluded in having to search for a customer service number to call. I would have had to call and go to another U-Haul location anyway because my original pickup location was not open for business. Overall very frustrating and these problems wasted a lot of time. The customer service rep I spoke to, to find the missing equipment was very helpful.Emily W.
This place was clean nice and not too expensive. Great workers.Heather M.
Customer did not leave a comment.Edgardo R.
Customer did not leave a comment.Stefino A.
Customer did not leave a comment.ROBERT F.
Customer did not leave a comment.LETHA J.
Customer did not leave a comment.KENNETH S.
The truck was dirty from previous use, including an empty hard seltzer can we found in the cab, the equipment I reserved wasn't with my truck, and despite the fact that my reservation was set for 9:30 there was a sign on the door that said nobody was there until much later so I couldn't even ask for the equipment I had reserved.Hannah T.
I did not receive my dolly, but I was still charged for it. I took a photo in the app showing it not there but did not receive a refund. Other than this issue the process was good, and the location was convenient and clean.Amy M.
When some brings back the truck and keys. It time stamps the keys. That way they can know how many days or day you had the truck. For example i got the truck for one day and kept it for a second day. In which i return it on that second day. In which i was hopefully charged for only two days.Lorrie L.
I was supposed to get 2 furniture dollies but there were none.Debra B.
The truck had a lot of things left by jackie in which i clean everything out of the truck. The truck was very maintained. The truck was big enough to carry all of our thing specially the most heavy thing. The people i met there wete the best. He never charged me for the dolly. He was very cool. When i needed the truck the next day but had not plan to use it. He was just very cool about the whole situation. Great place and nice worker there, very cool and laid back. Great place, great people will use again if needed. I will tell all my friends to support their business. I owe them a big thank you for the no stress service.Lorrie L.
Making the reservation was very easy - everyone was very accommodating. Pick-up/Drop-off was easy. Thanks!Rebcca C.
Customers should receive a truck with at least a half tank of gas. The truck I rented only had a 24 mile range for the amount of gas that was in the truck. I had to stop and get gas before I started using the vehicle. Also the Customers should be warned if the Air Conditioner doesn't work!!!!!!Courtney H.
The location was great to work with.Mindy H.
Customer did not leave a comment.Enzio R.
I bought two dollys and furniture pads and they weren't in the truck. Called and no one called back. Still got charged for it.Allison K.
Customer did not leave a comment.laquanda L.
Customer did not leave a comment.David B.
Customer did not leave a comment.laquanda L.
The only thing was I didn't had the The alley in the truck .Maria M.
Nothing, I think everything was perfect.Felix D.
Refine the uhaul app. Atrocious user interface and difficult to use.Joe K.
Customer did not leave a comment.ALISHA W.
Customer did not leave a comment.Tyler R.
Customer did not leave a comment.TYLER MITCHELL R.