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MARTHA B
Customer Reviews for Security Public Storage Moreno Valley
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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This was the most unfortunate U-Haul experience I have ever encountered. Of the eight 10' trucks they had, five of them had major issues. The first truck was being lived in by an assumed shelter-seeking person with plenty of debris; clothes, vape pens, opened yogurt, fresh/decaying food, empty cans of alcohol, etc. and was not properly cleaned before providing it to me. The second truck had the gas siphoned, low tire pressure, and a dirty trailer. The third truck was also lived in by assumed homeless person. The fourth truck was lived in by an assumed homeless person. The fifth truck had a dirty cabin but a clean trailer. This truck also had a dead battery. The sixth truck, the one I was finally assigned, the fourth one reported on my account for this trip, had gas siphoned to below the E line. Luckily I was able to make it to the gas station across the street before having to use the 15$ support. Along with the clear dissatisfaction of the rental units, the customer service was also an issue. The gentleman at the counter was calm and reasonable when I checked out the first time. However, his compatriot was far from a gentlewoman. After I alerted the team of the issues on the first truck, their business had contacted sheriffs so they could report the trespassing/destruction of property. I'm already upset about the initial situation so being comforting and understanding would be a reasonable response. This was not the case. I was met with a terse and confrontational attitude that was not appropriate as if I'm the problem. What bothers me the most is that U-Haul changed my original location request to this location on Sunnymead.
DALE SPlease look over payment
ESTEFANI VWay Overcharged and we were charged for fuel fees when we were given the vehicle with no fuel it was on empty to begin with.
SANDRA RDifficult to locate being set back from main street
BOBBY GThe location is a little obscure. However, the experience was seamless and easy to complete.
Christine BTo make sure everyone that's working is aware of notes in system and communication is clear of customer transaction. And don't charge for gas when the vehicle is returned with the correct amount that was given.
FRANK JThere was drugs left in the truck I don't understand why they would rent a truck without checking it or cleaning it.
Jerald CGreat service! Easy & fast.
DINA VI will say I have had the worst experience with U-Haul overall in Arizona getting my first truck to drive to California and then from California to Arizona that was the most worst experience of my life I requested help being able to hook up a tow to my car and put my car on tow I was told I was not able to get assistance. That is unacceptable. Then I ordered a truck with an appliance dolly was not told that the truck that I ordered did not come with a ramp. How in the heck could you give somebody a truck with an appliance dolly without a ramp that should've been specified when I request the reservation, I was two hours behind leaving California to get home in time to get rid of the trailer with my car so I can unload my truck so I had to sleep on the floor with nothing because everything was in the truck and I couldn't get to it because of the tow and the car. I think U-Haul can do much better specially when you have other places that we have to go to to pick up a car or trucks that are not a U-Haul place just the worst experience of my life. I will never recommend you. I will never use you again and I will let everybody know never ever use U-Haul for anything what a waste of my money with your company.
CINDY HEveryone there was very friendly, aside from the young lady there on Sunday morning. She was very bothered by every question
NATALIE MCustomer service was friendly and professional, that's why I keep coming back. Great job!
Ernest GRepresentative was very responsive and on top of his game. I was in and out in a matter of minutes with the truck. Happened to be truck was brand new with 671 miles. Great experience overall.
THOMAS HEnable them to better respond to questions about charges an refund process.
MILDRED SThe U-Haul truck was filthy and the AC did not work. I spoke with an associate to inform him of the AC not working and he said it was the first time he heard of it and there was nothing he could do. When I asked to speak with the supervisor much to my chagrin I was speaking to him, Vincent Alvarez. Vincent Alvarez was not helpful and did not attempt to make any accommodation for me loading up a U-Haul in the heat then having to drive to the city dump in the heat because the AC in the truck that I paid for and purchased insurance for was not working. This is unacceptable and inhumane.
SHAWANA RWell continue to do a good job
REX ETight driveway when pulling out.
DAVID SThey need to fix the steering column because it has a lot play.
EDUARDO JSent for drop off at a third party drop off that was no longer there and closed on a Sunday and my drop off times on a Sunday. With no one there I have no idea where to put the keys and the app needs to be fixed. It reset the check in process 3 times and never let me complete. Bad experience trying to return truck.
OLIVIA GGreat experience, thank you
Leon TThe truck was so dirty. I thought that since it's a truck it's like that. Then I went to the other one down the street to rent a An appliance dolly, and I saw them washing the returned trucks. So I told the lady at the counter there how come this location did not clean my rental. The windshield was so dirty that you could hardly see. So this other location offered and cleaned the windshield at least. Also, my sister asked if she can park the car at this location just so she can ride with me to pick up the dolly. It shouldn't take that long since it's around a mile away. They didn't let her and suggested that she park it at the Mexican restaurant. My sister told them that we are renting a truck anyway and we had to go tkk on this other location because this location did not have my reserved dolly. Besides, no one else was parked there and 2/3 more parking spots open.
Hermie NPerfect stress free
Christian VTruck was dusty. And had spill sticky stuff on the floor
Aurelio CShe said gas was at 3/4. But it was on empty. Barely made it to gas station
roberta cAfter hour drop off so can’t rate anything.
Nicholas EAwesome customer service! Went above and beyond with assisting me. Communication was A Plus. Would definitely rent from this location again. Fast and friendly :)
Matthew HPlease explain how to use the the truck. I could not use the track properly.
Hao NKeep doing a good job
Rex E"The Woman Rep was very rude" not the gentlemen who checked me in..
david bI received email indicating I need to pickup from one location. After waiting in line for 30 minutes, I was told that my pick-up location is transferred to the new location. I need to go there and pickup truck from there. I went to other location and at other location I was told for the trolly I need to go back and pickup from there. How inconvenient that can be for any customer you can imagine. For returning the truck and equipment, I was required to go to two locations.
Rahul DThey do not answer there calls and did not provide me with a passcode for the locked trunk. I had to drive back to get that information (Vincent was working that day)
Taysir AI rate this process as very poor and it does effect what I will consider for my future moving decisions.
Thomas CMaintain vehicles. Better customer service
Martha MNothing the customer service was amazing
EVELYN MEasy drop off
Jeannette CWhen I rented the vehicle there was someone else's name that came up under my phone number. I asked them to change it so that I wouldn't have an issues returning the vehicle. But they did not. I tried several times to return the vehicle via the app/website but couldn't to no avail. I took pictures and dropped the key like the customer rep suggested. I received an email with my receipt this morning and was charged an addition $350 dollars, because someone made a mistake. It had not be rectified because there's no on site manager. I will never use Uhaul again. This site had bad customer service all around.
Myeshia WFirst time I used this location whereas the truck was dirty and animal hair all over the passenger seat.
Patricia GHe was really cool game the storage truck and I appreciate his help.
Marcus Fvery nice attendant fast service
Maria VGreat place and great customer service
Bertha OCustomer service was great excellent
Eneida rI dropped off the uhaul therefore I did not have any communication with anyone.
marie bAll Excelent
Ruben VYou guys have excellent customer service
FRANK LEs una buena empresa para rentar un equipo
Pablo FTodo esta muy bien atención y equipo
Pablo FGreat customer service!!! Thanks to Anthony for being courteous and professional.
Rossana SPark truck at the end towards Sunnymead
Jon RU huaul exelent
Pablo FNothing, your service was very professional and I appreciate that thanks
ERNEST AThe young lady was good what she was doing we came to get the truck
Marcus FMaybe check and lock all the backs of the trucks when they come in and have an employee unlock the and recheck the back of the trucks when they are issued to customers. (Homeless were staying in a couple of the trucks at this location so they were gross on the inside.)
Kadin MNothing at all. Your personnel was very helpful courteous and knowledgeable and your equipment was very clean and satisfactory.
Viviane TAmazing customer service! So kind and helpful!
JOLEEN FEveryone was very helpful and cool they held my reservation even though I was a little late definitely recommend 🙏
Alex LEverthing good
Ana PContinue to have great service and dependable
Dementrus DNinguno
TOMMY HNone everything seemed to be fine.
lizette wThe customers were friendly and very helpful when returning equipment . I would recommend this place for excellence .
Eva VExcellent customer service!!!! Would definitely recommend this location.
SHERYL HStaff had well explained instructions what they could do to help and they were ready for me to pickup.very friendly place and neat & clean environment. Ive always used Uhaul in the past and they made it easy for. Im single and was very glad to be able to rent a Van. Thank you so much
Valerie T