This was the most unfortunate U-Haul experience I have ever encountered. Of the eight 10' trucks they had, five of them had major issues. The first truck was being lived in by an assumed shelter-seeking person with plenty of debris; clothes, vape pens, opened yogurt, fresh/decaying food, empty cans of alcohol, etc. and was not properly cleaned before providing it to me. The second truck had the gas siphoned, low tire pressure, and a dirty trailer. The third truck was also lived in by assumed homeless person. The fourth truck was lived in by an assumed homeless person. The fifth truck had a dirty cabin but a clean trailer. This truck also had a dead battery. The sixth truck, the one I was finally assigned, the fourth one reported on my account for this trip, had gas siphoned to below the E line. Luckily I was able to make it to the gas station across the street before having to use the 15$ support. Along with the clear dissatisfaction of the rental units, the customer service was also an issue. The gentleman at the counter was calm and reasonable when I checked out the first time. However, his compatriot was far from a gentlewoman. After I alerted the team of the issues on the first truck, their business had contacted sheriffs so they could report the trespassing/destruction of property. I'm already upset about the initial situation so being comforting and understanding would be a reasonable response. This was not the case. I was met with a terse and confrontational attitude that was not appropriate as if I'm the problem. What bothers me the most is that U-Haul changed my original location request to this location on Sunnymead.
DALE S
Security Public Storage Moreno Valley
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Moreno Valley, CA 92553
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Please look over payment
ESTEFANI VWay Overcharged and we were charged for fuel fees when we were given the vehicle with no fuel it was on empty to begin with.
SANDRA RDifficult to locate being set back from main street
BOBBY GThe location is a little obscure. However, the experience was seamless and easy to complete.
Christine B