Customer Reviews for Security Public Storage Ceres LLC
(U-Haul Neighborhood Dealer)

411 reviews

3032 Dale Ct   Ceres, CA 95307

(209) 241-5297

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: 11 am–3 pm
Special Operating Hours
  • 7/4/2024: Closed

Services at this Location:

Contact Us

(209) 241-5297

3032 Dale Ct
Ceres, CA 95307

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: 11 am–3 pm
Special Operating Hours
  • 7/4/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Madhu B 
Rating:
5.0

Nothing services were AMAZING Andy was the best . Thank you so much !

Joselyn G 
Rating:
5.0

A trailer tow dolly just in case customer has to move trailer by hand

MAUNEL S 
Rating:
5.0

I am always very grateful for the Excellent Customer Service! They made my move not so stressful. Thank you! Security Public Storage Ceres, On Dale Court! May hearts!! and Hugs!!

Rebecca W 
Rating:
5.0

Emily went above and beyond a few weeks ago when I rented a storage facility from her. I came back today to rent a U-Haul from her and give her my business because she is a female leader with compassion and empathy. Thank you.

Christina T 
Rating:
3.0

The u haul was filthy the employee was great she was absolutely awesome but U-Haul smelled like animal urine and was filthy trash was left in it

JENNIFER L 
Rating:
5.0

Customer Service is Great

Andrua R 
Rating:
5.0

Customer did not leave a comment.

ROBIN C 
Rating:
5.0

Customer did not leave a comment.

Carlos g 
Rating:
5.0

Customer did not leave a comment.

audie p 
Rating:
5.0

Great customer service!

Carlos g 
Rating:
5.0

Well I guess it was my fault - I'm over 65 and it was a very difficult move with my adult daughter who is severely disabled. I neglected to read the fine print regarding $1.19 per mile. I live about 6 miles from U-haul; I moved 2 miles from old home to new house. So, t on the truck and figured about 20 miles to a gallon - then put $20 of unleaded gas in truck. The young lady was very nice & explained the $1.19 a mile. Then I was charged over $30 on top of the $20 of gas I put in. I lost the paper so maybe I missed something... Other than that it was a pleasant experience. Thank you.

Elizabeth C 
Rating:
5.0

Everything was perfect.

Robert H 
Rating:
4.0

Customer did not leave a comment.

Jesus A 
Rating:
5.0

Customer did not leave a comment.

Raimond W 
Rating:
5.0

Good

Victor F 
Rating:
5.0

My rental vehicle appeared to be at the end of its life cycle. Road Hard and put away wet. The Folks at Location were excellent

William K 
Rating:
5.0

Customer did not leave a comment.

Lisa G 
Rating:
5.0

The in-house representative was helpful and made the process easy to rent.

John N 
Rating:
5.0

check windshield wiper fluid, check gas cap, gunk on windshield and customer left stuff in van thenk you nice van nice people

Simone H 
Rating:
5.0

Customer did not leave a comment.

VALENTIN G 
Rating:
5.0

I was able to be served by your GREAT! Employee”$ And they helped me out and anything I needed they always found a way to make me satisfied. I just wanted to say THANKS 🙏🏼 for satisfying me and my family needs.

scottie B 
Rating:
5.0

Great customer service from the two ladies during pick up and dropping off. Made everything smooth and easy !!

Alfredo L 
Rating:
5.0

Customer did not leave a comment.

Ranjeet S 
Rating:
5.0

Customer did not leave a comment.

ROBERT O 
Rating:
3.0

I needed to use the bathroom but was not allowed and had to go outside.. not cool.

kennth O 
Rating:
5.0

Customer did not leave a comment.

Rina S 
Rating:
5.0

Very good

Bikramjeet s 
Rating:
3.0

Customer did not leave a comment.

rosario a 
Rating:
2.0

Rental was covered in tree debris upon pick up, service upon return was poor as there was only one employee working, had to wait 20 minutes just for the lady to finish with another customer before she could check the rental return and give me confirmation that it was returned.

Amit C 
Rating:
4.0

Excellent customer service! Inviting and responsive.

Christine V 
Rating:
4.0

The online check in/out is a nightmare

KATHLEEN M 
Rating:
5.0

Great costumers service love this place

justine m 
Rating:
5.0

Customer did not leave a comment.

JOHNNY X 
Rating:
5.0

Customer did not leave a comment.

Luis R 
Rating:
5.0

Customer did not leave a comment.

Olga S 
Rating:
5.0

Customer did not leave a comment.

John h 
Rating:
5.0

Customer did not leave a comment.

Isabel C 
Rating:
1.0

Customer service was horrible and childish. Equipment shouldn't have never left the location in the condition that it was in. Blad separated tire with wires showing. Could have been deadly experience if the tire had blown with towing a classic car.

RAMON M 
Rating:
5.0

The only downside was I couldn't use the trailer because of the trailer lighting on my truck was not working therefore was denied of taking the trailer off the premises due to that.

CHRISTIAN F 
Rating:
5.0

The guy in charge gave an excellent service.

Karla C 
Rating:
5.0

thank you quick in and out service!

LOUIE M 
Rating:
2.0

Customer did not leave a comment.

anthony s 
Rating:
5.0

Customer did not leave a comment.

Jose P 
Rating:
4.0

Customer did not leave a comment.

Jose N 
Rating:
5.0

Customer did not leave a comment.

RUBEN C 
Rating:
5.0

Customer did not leave a comment.

Monica D 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
5.0

Customer did not leave a comment.

Lizzie V 
Rating:
3.0

Make it easier to pick up with app. I got dropped off to pick up and had to wait several minutes to get verified to finalize transaction. I was a repeat customer that already checked in and had license on file. It was really crappy to be on the side of the road picking this up prior to business opening.

Wesley R 
Rating:
5.0

All service was good

Juan g 
Rating:
3.0

N/a

DWIGHT G 
Rating:
5.0

Customer did not leave a comment.

Jorge M 
Rating:
5.0

Everything, including the customer service, was GREAT.

Deborah R 
Rating:
5.0

Customer did not leave a comment.

Mark L 
Rating:
3.0

Give better explanation of returning after hours. The way I was originally told didn’t match with what a different haul rep told me. I also told the gentleman I originally had issues with signing in and seeing my reservation. I reserved a utility dolly as well and had to go to a different location making 2 pick ups and 2 drop offs. The next location walked me through how to return and what website to go to as well. Your location has a QR code but it opened an error page multiple times. As a result, I returned the vehicle the way Natalie showed me at the other location.

Brittany T 
Rating:
3.0

My original site was changed to this one. They didn't have the dollies I asked for, which added costs in the form of extended time with the movers I hired. Same with when they lost the key to the only 26 foot truck, and it turned out another employee who wasn't there had left it in the mobile box that "is broken". I've moved around every 2 years for the last 14 years, and I've exclusively used Uhaul, and this was among the most stressful moving day transactions (and one of those was for a cross-country move...). Once we were on the road, my husband/passenger called other Uhaul locations to see if they had an appliance dolly that we could rent. None did, but the MLK location in Merced especially juked us: the person who answered the phone said "Yes we have one, but it's not in inventory and my boss would have to add it for me to rent it." My husband asked if he was going to ask his boss. No. My husband replied, "So effectively, you do not have an appliance dolly to rent." The employee said, "Yeah, you could say that." I can deal with mishaps, technology and logistics are hard and the people who are wrangling them are doing their best, but offering something I want and can't have? That sucks in a special way.

Carolyn N 
Rating:
3.0

Check your vehicles make sure they actually work and aren’t making any weird noises.

Angel A 
Rating:
4.0

Customer did not leave a comment.

terrell d 
Rating:
5.0

Very easy and fast rental truck

alejandro g 
Rating:
5.0

The gentleman who helped was very friendly as well very professional

Tejinderjit H 
Rating:
5.0

Try to take time to review email questions.

STAN R 
Rating:
3.0

Customer did not leave a comment.

Jerry C 
Rating:
5.0

Customer did not leave a comment.

ELEXUS M 
Rating:
5.0

Customer did not leave a comment.

KYLE F 
Rating:
5.0

Everything was good and they have great customer service. Definitely recommend

Colin B 
Rating:
5.0

Customer did not leave a comment.

Carlos R 
Rating:
5.0

Customer did not leave a comment.

Deana M 
Rating:
5.0

Customer did not leave a comment.

Guadalupe G 
Rating:
4.0

Customer did not leave a comment.

Samuel F 
Rating:
3.0

Motor oil all over ramps from previous renter. Had to clean obvious mess before I could use trailer. Staff were plesant but took numerous photos with phone without asking or notifying us. Would not recommend this dealer to others...

don w 
Rating:
1.0

Was disappointed to deal with this location particularly . I worked with different Uhaul location recently and they have an amazing customer service. This location unfortunately was the worst. Employee seemed don't want any customer or something. She gave me a bad experience overall. Not happy with this location only.

Omar A 
Rating:
4.0

Did not have the appliance dolly I had reserved. I had to rent a truck from another place the next day and an appliance dolly so it cost me double

Robert R 
Rating:
4.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

Very friendly, very efficient.

Angelo B 
Rating:
4.0

Erwin was a great help!

CHRIS R 
Rating:
5.0

Excellent customer service. would highly recommend

Alejandro M 
Rating:
1.0

I got screwed, I went 9 miles total and put in 20 dollars in the tank and I’m getting charged a extra $28.70, I don’t know what kind of scam u guys are running but this is totally messed up!!!!

JOSEPH P 
Rating:
4.0

Customer did not leave a comment.

RUSSELL S 
Rating:
3.0

Customer did not leave a comment.

John K 
Rating:
4.0

Customer did not leave a comment.

DAVID G 
Rating:
3.0

Customer did not leave a comment.

Dave L 
Rating:
1.0

Trailer came off

Beth T 
Rating:
2.0

I had a reservation 8/31/22 in Sonora,Ca to pick-up a 15' truck and a Vehicle Transport? that morning U-HAUL in Sonora let me know I had to go to Ceres, Ca one hr there and one hr back and about 3hrs? I didn't get to start using the truck till after lunch? I couldn't finish in time because I got such a late start and the guy in Harbour, ore told me he didn't have reservations for my vehicles but I would still have to pay for an extra day? what part of what happened to me do u think I should tell my friends? that's alot of not customer service for over $1000.00?

RUSSELL C 
Rating:
5.0

Customer did not leave a comment.

Jack O 
Rating:
5.0

I will be back to use that trailer many times. Thank you!

SEAN B 
Rating:
5.0

Customer did not leave a comment.

Kenneth B 
Rating:
1.0

The truck was dirty and had a stain on the seat that looked like feces, I wasn’t aware of the miles charge until the full charge.

Leonardo S 
Rating:
5.0

Excellent Service

Nathalie C 
Rating:
4.0

Customer did not leave a comment.

Meagan B 
Rating:
5.0

Great service!

Michael M 
Rating:
5.0

Great service and trailers in good conditions. And way more cheaper that using Uship.

Joaquin N 
Rating:
5.0

Nothing Vehicle ready for us Ran well

Linda B 
Rating:
4.0

Customer did not leave a comment.

Michael W 
Rating:
5.0

So easy drop off. The staff knew my name as soon as I walked in and made my drop off very easy.

ROSA P 
Rating:
5.0

Nothing, good friendly service.

Gerardo H 
Rating:
5.0

The only issue we had with this Unit was the gas tank was only a quarter of a tank full. We had to stop to fill up before we even began and we were on a time crunch it was disappointing

Michael W 
Rating:
5.0

Nothing Matt was very helpful and courteous. Great experience

James C 
Rating:
4.0

Interior of vehicle needed to be cleaned up. Cup holders all needed to be washed I did not want to place my water bottle in any of them. Matt in the rental office was very polite and professional. Vehicle operated well. Thank you.

Kristina B 
Rating:
5.0

Have an actual qualified person on duty.

Anthony S 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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