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John B.
Customer Reviews for Security Public Storage Ceres LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Make it easier to pick up with app. I got dropped off to pick up and had to wait several minutes to get verified to finalize transaction. I was a repeat customer that already checked in and had license on file. It was really crappy to be on the side of the road picking this up prior to business opening.
Wesley R.All service was good
Juan g D.N/a
DWIGHT G.Everything, including the customer service, was GREAT.
Deborah R.Give better explanation of returning after hours. The way I was originally told didn't match with what a different haul rep told me. I also told the gentleman I originally had issues with signing in and seeing my reservation. I reserved a utility dolly as well and had to go to a different location making 2 pick ups and 2 drop offs. The next location walked me through how to return and what website to go to as well. Your location has a QR code but it opened an error page multiple times. As a result, I returned the vehicle the way Natalie showed me at the other location.
Brittany T.My original site was changed to this one. They didn't have the dollies I asked for, which added costs in the form of extended time with the movers I hired. Same with when they lost the key to the only 26 foot truck, and it turned out another employee who wasn't there had left it in the mobile box that "is broken". I've moved around every 2 years for the last 14 years, and I've exclusively used Uhaul, and this was among the most stressful moving day transactions (and one of those was for a cross-country move...). Once we were on the road, my husband/passenger called other Uhaul locations to see if they had an appliance dolly that we could rent. None did, but the MLK location in Merced especially juked us: the person who answered the phone said "Yes we have one, but it's not in inventory and my boss would have to add it for me to rent it." My husband asked if he was going to ask his boss. No. My husband replied, "So effectively, you do not have an appliance dolly to rent." The employee said, "Yeah, you could say that." I can deal with mishaps, technology and logistics are hard and the people who are wrangling them are doing their best, but offering something I want and can't have? That sucks in a special way.
Carolyn N.Check your vehicles make sure they actually work and aren't making any weird noises.
Angel A.Very easy and fast rental truck
alejandro G.The gentleman who helped was very friendly as well very professional
Tejinderjit H.Try to take time to review email questions.
STAN R.Everything was good and they have great customer service. Definitely recommend
Colin B.Motor oil all over ramps from previous renter. Had to clean obvious mess before I could use trailer. Staff were plesant but took numerous photos with phone without asking or notifying us. Would not recommend this dealer to others...
don W.Was disappointed to deal with this location particularly . I worked with different Uhaul location recently and they have an amazing customer service. This location unfortunately was the worst. Employee seemed don't want any customer or something. She gave me a bad experience overall. Not happy with this location only.
Omar A.Did not have the appliance dolly I had reserved. I had to rent a truck from another place the next day and an appliance dolly so it cost me double
Robert R.Very friendly, very efficient.
Angelo B.Erwin was a great help!
CHRIS R.Excellent customer service. would highly recommend
Alejandro M.I got screwed, I went 9 miles total and put in 20 dollars in the tank and I'm getting charged a extra $28.70, I don't know what kind of scam u guys are running but this is totally messed up!!!!
JOSEPH P.Trailer came off
Beth T.I had a reservation 8/31/22 in Sonora,Ca to pick-up a 15' truck and a Vehicle Transport? that morning U-HAUL in Sonora let me know I had to go to Ceres, Ca one hr there and one hr back and about 3hrs? I didn't get to start using the truck till after lunch? I couldn't finish in time because I got such a late start and the guy in Harbour, ore told me he didn't have reservations for my vehicles but I would still have to pay for an extra day? what part of what happened to me do u think I should tell my friends? that's alot of not customer service for over $1000.00?
RUSSELL C.I will be back to use that trailer many times. ¡Gracias!
SEAN B.The truck was dirty and had a stain on the seat that looked like feces, I wasn't aware of the miles charge until the full charge.
Leonardo S.Excellent Service
Nathalie C F.Great service!
Michael M.Great service and trailers in good conditions. And way more cheaper that using Uship.
Joaquin N.Nothing Vehicle ready for us Ran well
Linda B.So easy drop off. The staff knew my name as soon as I walked in and made my drop off very easy.
ROSA P.Nothing, good friendly service.
Gerardo H.The only issue we had with this Unit was the gas tank was only a quarter of a tank full. We had to stop to fill up before we even began and we were on a time crunch it was disappointing
Michael W.Nothing Matt was very helpful and courteous. Great experience
James C.Interior of vehicle needed to be cleaned up. Cup holders all needed to be washed I did not want to place my water bottle in any of them. Matt in the rental office was very polite and professional. Vehicle operated well. Gracias.
Kristina B.Have an actual qualified person on duty.
Anthony S.Offer a 10% Veterans discount. Don't make the customer drive 45 miles one way to pick up equipment. Have it for them at the customer local U-haul location.
Eduardo T.Great experience. The guy was friendly and efficient. Would definitely rent from this facility again.
MomKelly H.Everything was great!
Steve P.When I made my reservation and selected the drop off location, it showed that they did not open until 10am. I received 3 phone calls from them starting at 9:10am asking what time I would return the trailer. I returned their call at 9:43 am and let them know I would be there in about 20 minutes. I then received another phone call at 9:55 am asking once again what time I would be there. It became very frustrating and they were acting like I was going to steal the trailer just because I did not return it before they opened. Once I arrived it was no better, an impatient man waiting for the trailer immediately approached my car telling me they had been calling because he was waiting for the trailer. I told him I needed to go in the office to check it back in. He proceeded to unhook the trailer from mu car while I was inside. The young woman at the desk was very frazzled and immediately asked me if I was the one bringing her trailer when I walked in. The entire return experience was frustrating and I will not do business at this Uhaul location again.
BETSY S.Customer service was excellent no need for improvement
Kimberly R.I was very disappointed to find out after driving 3hrs to our UHaul location that they did not have my truck available. They rerouted me an hour out in the opposite direction to pick up the truck. It set us back and made us late to our destination, not to mention the gas to drive in the opposite direction(1hr there and a 1 1/2hrs back). No compensation for that! Only additional miles to make up the difference from the two UHaul locations. I counting on UHaul to have my reservation held since I was traveling a long distance and it was not.
ROBERT C.Very fast and helpful service. I will be going there again
Matt D.Very nice and professional
Angela A.Friendly knowledgeable service.
Philip P.Customer service knows everything from the three calls I had to make. Worst service ever
Savannah F.Yes, great service and very friendly office staff
Michael W.That sweet gal was
Jacqueline W.Excelent service
jenifer R.Charged 225 for 2 days. Renal was only 29 a day said it was because i went 100 miles. Very upset and not happy at all. Trying to get answers but cant get receipt.
KIMBERLY M.Nothing, everything was great! Matt made everything a breeze. Fantastic customer service!
Jessica J.Matt there was a kind person
JIMMY T.How did I drive from A to B with no stops and put 10 gallons of extra fuel in it then when I got it. I got charged for extra miles??
JESSE M.Very friendly atmosphere.
LEATHA B.Gentlemen running the office is outstanding! Great customer service and went out of his way to help us! I will definitely refer people here!
Monica G.Matt is very good
TERRY P.I'm good!
Roy B.All we t well.
Linda S.Customer service was awesome. The woman that helped was helpful and very nice. Best time I have had renting trucks for moving. On the truck I was using I noticed the driver door was hard to close. Had to really slam shut. Not a big deal but thought I'd mention it.
SCOTT C.