Comentarios del cliente para Scooters Service Center

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Scooters Service Center

Grado total:

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Mark W. en

Grado:

Return the equipment to scooters U-Haul at 2:30 in the afternoon. So you at approximately 6 p.m. I received an email from U-Haul instructing me how to return the equipment. By this time I had already returned the equipment and left and gone home. Now U-Haul is going to charge me $20 because I didn't take pictures of the truck. I didn't cause any damage to it I swept the truck out and I really think that this was an unfair practice by U-Haul to charge me $20 for informing Lee 4 hours late how to return a vehicle. With this in mind it becomes very distasteful to even think that I would ever rent from U-Haul again.

cherytl B. en

Grado:

El cliente no dejó un comentario.

Marilyn M. en

Grado:

over the top service !

Patrick G. en

Grado:

Was not able to change credit card when I brought vehicle back. The guy tried several times on his phone in his uhaul app. Frustrating.

John B. en

Grado:

El cliente no dejó un comentario.

Michael T. en

Grado:

The people that helped me were very professional and if I were in need of a trailer I would go there

Donna A. en

Grado:

El cliente no dejó un comentario.

Harrison L. en

Grado:

This does not pertain directly to this location but to the customer service phone line. My drop off instructions were to call sad number to get the adress. Wated on hold for what seamed like forever, got the adress, found out the drop off location was closed for the holiday weekend and was told that the only way to return a trailer was to call customer service at the location. Was on hold for 26 minutes before I was simply told to use the web site checkout that 2 other people told me I couldn't do. Long story short call center people need better training so people aren't waisting their time on hold.

Nicholas F. en

Grado:

The roof leaked. Roadside assistance tried twice in one day to get it to stop. It still leaked. My boxes were wet and I lost my unloading help on Sunday. I asked for an extension, then had to argue to not place the late fee on my account.

Wayne F. en

Grado:

get rid of the requirement to provide a family members name and number to be able to rent equipment. You have my license and credit card why do you need anything else. It is bullshit. Wayne Field

brittany g. en

Grado:

I have submitted a request for a refund for the overage in the fuel I put into the truck, but have not heard back. I over filled the truck with gas because the drop off location told me to fill it up. So I did. But when I checked with my friend who picked up the truck I was informed that it was only at a half a tank when we picked it up. I put in an additional 11 gallons at $2.82/gallon, how can I get reimbursed for the $31.02? Thank you!

Tina S. en

Grado:

Very courteous and helpful. Nice people

Christopher P. en

Grado:

Great service will use from this location again. Thank you

Carol K. en

Grado:

Second time renting a u-haul from Scooters Service Center. Great customer service always friendly and courteous.

Tricia M. en

Grado:

El cliente no dejó un comentario.

Tricia M. en

Grado:

El cliente no dejó un comentario.

Melanie R. en

Grado:

El cliente no dejó un comentario.

Park P. en

Grado:

Great Service from location staff- particularly as we needed the vehicle for an extra day- they were very helpful! Thank you.

Giovanni L. en

Grado:

El cliente no dejó un comentario.

Cynthia F. en

Grado:

Helpful staff.

Laurie C. en

Grado:

They were fantastic. Were willing to do anything to make your experience as easy as possible.

LESLIE F. en

Grado:

It is the only place in town. So I would recommend it again. But they did not login the return of my vehicle promptly. As a result, I got a notification and had to make an extra phone call to U-Haul to correct the information. I returned my vehicle immediately, the same day I rented it. I called the return agency the following morning at 7 AM to tell them it was there and that the keys were there. They did not log that in for three days. I consider that to be inadequate service

Damiano M. en

Grado:

El cliente no dejó un comentario.

Sarah C. en

Grado:

Self check in and return is amazing! Well done U-Haul

KEN M. en

Grado:

El cliente no dejó un comentario.

Ahmad E. en

Grado:

Excellent service. They helped me twice even after hours.

Isabella S. en

Grado:

I was told mileage in the truck was 74371.7 it wasn't. It was 74373.7 , my cost were to come to $68.+ change. I calculated the mileage,plus gas was just under 1/2 a tank,I brought it back with a 1/2 tank of gas. Only used it for one load,pick up at 4:25 pm Friday ,returned 6:30am Saturday. Cost should have been $87.+ change. I have 2 debit charges to my account, 1-$80.16,2nd =$23. ,why? Agent saw me pull in lot at 6:30am, I took pic of gauges on my cell when I dropped off. I believe I was overcharged and would like this cleared up asap..

Suanne T. en

Grado:

Very helpful thankful!

Eben W. en

Grado:

El cliente no dejó un comentario.

Kelly H. en

Grado:

El cliente no dejó un comentario.

Clinton K. en

Grado:

El cliente no dejó un comentario.