Customer Reviews for Schrader Used Cars
(U-Haul Neighborhood Dealer)

346 reviews

807 W Washington St   Mount Pleasant, IA 52641

(319) 385-8420

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(319) 385-8420

807 W Washington St
Mount Pleasant, IA 52641

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

it was dirty. it shook the whole time. I had to call just to get the key.

Tasha O. 
Rating:
4.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

Keep it up

Ben W. 
Rating:
4.0

Truck was clean, 5/8 tank of gas. But, the drivers side windshield wiper was loose and the metal arm started scratching the windshield. It would not clean the glass and damaged it. I had to buy a new wiper after getting into a snowstorm.

Steve W. 
Rating:
5.0

Customer did not leave a comment.

Chad S. 
Rating:
5.0

No issues.

Eric H. 
Rating:
5.0

Was a great experience, would recommend.

Andy N. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Marc D. 
Rating:
4.0

Customer did not leave a comment.

Eric E. 
Rating:
5.0

Excellent customer service

Salvador A. 
Rating:
3.0

Don't charge for gas after I filled it up I was charged 38.00 for seven gallons of gas after I filled it up to where it was when I picked it up

Eric J. 
Rating:
3.0

Got billed for an extra day after the truck was dropped off

Tim W. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Casey C. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT W. 
Rating:
4.0

Customer did not leave a comment.

Lesa F. 
Rating:
5.0

Customer did not leave a comment.

Nickie P. 
Rating:
1.0

Customer did not leave a comment.

Lora H. 
Rating:
5.0

Customer did not leave a comment.

Jeremy M. 
Rating:
4.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Shawn W. 
Rating:
5.0

Customer did not leave a comment.

ronald T. 
Rating:
5.0

Customer did not leave a comment.

SCOTT W. 
Rating:
5.0

Customer did not leave a comment.

Sarah J. 
Rating:
3.0

Customer did not leave a comment.

DIXIE K. 
Rating:
5.0

Customer did not leave a comment.

kayla M. 
Rating:
5.0

Not much — Schrader was great and have always treated us well.

DAVID R. 
Rating:
3.0

Customer did not leave a comment.

Lori S. 
Rating:
5.0

Customer did not leave a comment.

Ralph J. 
Rating:
5.0

Customer did not leave a comment.

Lance B. 
Rating:
5.0

I had initially reserved the truck through Schraders. Received a call from “corporate “ two days prior to pick up with a change in location. Was very frustrated with the lack of collaboration the staff calling with the location change provided. I was able to call Schraders directly and arrange for them to go get the truck, and bring it back to Mt. Pleasant. They were wonderful and extremely helpful. The staff from uhaul were not helpful.

Michelle R. 
Rating:
5.0

Customer did not leave a comment.

Jada G. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
3.0

The chain that was attached to the hitch was twisted up but still hung close to the ground. At my first gas stop the chain was broken. Upon closer inspection some of the links were worn very thin. I rigged it up with zip ties, but of course those kept breaking, too. If something would have happened I would have had NO emergency chain to depend on. I ask that the chains are replaced regularly and not hung so close to the ground. I spent several days very anxious about the lack of safety measures that the chain would have offered. I've tried to contact people about this, but was unable to reach anyone that really cared about the danger this poses. I only received a $50 gift card for putting up with broken equipment.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

Demitrius B. 
Rating:
3.0

Attendant was friendly but I left the location with no receipt to show that I had returned trailer. Received electronic confirmation later but customer should have a return receipt immediately when trailer is returned. A dishonest employee could claim trailer was not returned or was returned damaged and customer would have no receipt to refute that claim..

Daniel M. 
Rating:
4.0

Customer did not leave a comment.

Galen N. 
Rating:
4.0

Only problem I have I wanted to rent in Washington but no vehicles there to rent so I had to go through Mt Pleasant which caused me to be charged for more mileage that is my only complaint

Rhonda M. 
Rating:
5.0

May Schaefer was excellent to work with!

JAMES M. 
Rating:
3.0

Trailer was dirty inside.

Ted F. 
Rating:
5.0

I don't care for the new way of doing things where everything is done on your phone. For older non techy people it's a struggle.

david M. 
Rating:
5.0

The person was very helpful willing to go that extra step to help.

Jerry L. 
Rating:
5.0

Customer did not leave a comment.

Salvador A. 
Rating:
4.0

Have used uhaul two other times and this truck I had should be retired. With the check engine light on and the steering seems loose or wondering. 139000 miles I think it has seen its last days. I know the place I rented wasn't their fault but uhaul should look at their equipment closer.

Steve W. 
Rating:
5.0

Customer did not leave a comment.

Candra C. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
1.0

I was charged $99 for a 5hr rental. .52¢ per mile was never mentioned during the inquiry of rental NOR DURING THE RENTAL PROCESS. We made 1-28 mile trip & back again. I WILL NOT give UHAUL my business again due to hidden fees. I could have made 3 trips in my Jeep for less money. And will next time. Very disappointed w my charges. Had I known I'd be charged $99+ for 5 hrs. I'd have just kept it parked for my remaining 19 hr rental period.

Catherine V. 
Rating:
3.0

Can't really say how location is as we dropped rental off after hours

Tami G. 
Rating:
5.0

My experience was wonderful. The staff person was knowledgeable and courteous. If I had had any issues I would have felt comfortable calling them and telling them. She was ready with our paperwork when we came through the door.

Joleen W. 
Rating:
5.0

Customer did not leave a comment.

Nichole E. 
Rating:
4.0

It was very pleasant to work with these people.

Susan H. 
Rating:
2.0

Customer did not leave a comment.

April M. 
Rating:
5.0

Customer did not leave a comment.

Dennis J. 
Rating:
5.0

Customer did not leave a comment.

Diane B. 
Rating:
2.0

Customer did not leave a comment.

Lashawnda R. 
Rating:
3.0

Customer did not leave a comment.

DARCY B. 
Rating:
5.0

I rented a 6x12 trailer to haul some 12' panels, but the inside of of the trailer was only 11' 10-1/2" long and the panels stuck out 1-1/2". I had to tie the doors almost closed.

Mark E. 
Rating:
5.0

This truck's ABS braking system was not working. While this 26' truck was actually quite new and clean, it was in need of a serious trip to the shop. Everything about the ride was uncomfortable and when traveling over a road even slightly bumpy it felt like one's neck would be damaged.

Elizabeth H. 
Rating:
3.0

The parking lot could use an upgrade almost tore up my vehicle driving through to park and drop the trailer.

Ashley Y. 
Rating:
5.0

CRUSE CONTROL

Sidney K. 
Rating:
5.0

Customer did not leave a comment.

David Y. 
Rating:
5.0

Customer did not leave a comment.

brett G. 
Rating:
3.0

Customer did not leave a comment.

Jacob G. 
Rating:
5.0

Customer did not leave a comment.

Edwin K. 
Rating:
4.0

Customer did not leave a comment.

sydney H. 
Rating:
5.0

Customer did not leave a comment.

RICK S. 
Rating:
5.0

Awesome service and attention to detail.

Eric L. 
Rating:
4.0

Customer did not leave a comment.

Ann K. 
Rating:
5.0

Customer did not leave a comment.

DEBBRA S. 
Rating:
4.0

Customer did not leave a comment.

Tina H. 
Rating:
5.0

Customer did not leave a comment.

RONNIE W. 
Rating:
4.0

Customer did not leave a comment.

KURT P. 
Rating:
4.0

I ordered a dolly which was not provided

JESICAL P. 
Rating:
5.0

Customer did not leave a comment.

Alex A. 
Rating:
5.0

Nothing everything was great

Scott K. 
Rating:
4.0

The lock on the key box was VERY VERY hard to open. I would suggest a new one. Other than that, return and pickup was very easy.

Kim F. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

So friendly and convenient.

Victoria M. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
3.0

Stop making schedule changes after locations have been agreed upon. By changing our pick up location, we lost valuable time needed to complete our move.

Samantha H. 
Rating:
4.0

Customer did not leave a comment.

Allan A. 
Rating:
5.0

Customer did not leave a comment.

BYRON D. 
Rating:
5.0

Customer did not leave a comment.

raquel E. 
Rating:
5.0

Friendly and accommodating.

BRENDA S. 
Rating:
4.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

Thank you I was satisfied with my service.

Elizabeth G. 
Rating:
5.0

Customer did not leave a comment.

Jacque B. 
Rating:
5.0

Customer did not leave a comment.

Jacque B. 
Rating:
5.0

Customer did not leave a comment.

martin W. 
Rating:
2.0

Keys were missing from drop box. Online pickup the only option, cell service in the area is spotty.

Adam L. 
Rating:
3.0

We tried to check-out on our phone, but our "location services" wasn't being recognized although it was on. After messing around online for a bit, we gave up and called the number on door of the facility. She was very helpful and took care of us.

Curt S. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Stephen N. 
Rating:
5.0

Customer did not leave a comment.

Jacob K. 
Rating:
2.0

I have emailed separately about being overcharged. I communicated with the operators on various occasions, but they were not always answering their phones and once I was called separately about something that I had already discussed with another person. In light of COViD, I don't believe renting the truck to another person in such short order is responsible so the truck can be truly cleaned and sanitized. The truck I drove one way would not have been there if not for me. The week before there were no trucks to be had in this size and I had to drive to the next town to rent a 20 foot truck. Mt. Pleasant is not as well stocked as it should be.

ERIC S. 
Rating:
5.0

Well run and efficient. In and out of the place in ten minutes.

Donald L. 
Rating:
4.0

Customer did not leave a comment.

bert M. 
Rating:
5.0

Thank you!

Michael K. 
No reviews have been submitted for this location.

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