Customer Reviews for Sarks Automotive LLC
(U-Haul Neighborhood Dealer)

840 reviews

731 N Main St   Mauldin, SC 29662

(864) 990-5358

Office Hours

  • Mon-Fri: 7:30 am–6 pm
  • Sat: 8 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 9/2/2024: Closed
  • 11/28/2024: Closed
  • 12/25/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(864) 990-5358

731 N Main St
Mauldin, SC 29662

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–6 pm
  • Sat: 8 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 9/2/2024: Closed
  • 11/28/2024: Closed
  • 12/25/2024: Closed

Show All Hours

  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Annette Coriale 
Rating:
5.0

Customer did not leave a comment.

vance sturkie 
Rating:
5.0

They are the nicest dealer in town!

TIMOTHY COX 
Rating:
5.0

Customer did not leave a comment.

STEVE RUTTER 
Rating:
4.0

Customer did not leave a comment.

David Roederer 
Rating:
5.0

excellent experience , no issues

Bryant Oakley 
Rating:
5.0

Customer did not leave a comment.

Renita Johnson 
Rating:
5.0

Customer did not leave a comment.

monique BROOKS 
Rating:
3.0

My appointment to pick up van was at 12:30 pm I arrived at 12:20 pm, had to wait in line for at least 20 minutes to be seen.

Wanda Stokes 
Rating:
4.0

Customer did not leave a comment.

Robert Hal 
Rating:
4.0

Customer did not leave a comment.

TERRY JOE 
Rating:
5.0

Customer did not leave a comment.

James Brizendine 
Rating:
3.0

Customer did not leave a comment.

Matthew Sirmans 
Rating:
5.0

Customer did not leave a comment.

Matthew Witt 
Rating:
4.0

Wasn't much parking space. People were friendly and very helpful

Stephen Ouimette 
Rating:
5.0

I had reserved a 10' truck but it was not available. Had some trouble correcting the reservation, but the guy at the counter was extremely helpful in finding a truck for me. Sarks was convenient and very helpful in getting me set up.

Stephen Roberts 
Rating:
5.0

Customer did not leave a comment.

GRANT SIMS 
Rating:
5.0

Customer did not leave a comment.

DON FERRIOLO 
Rating:
5.0

I only use Sark's to get a U-haul. They take pride in their equipment.

Dexter Turner 
Rating:
4.0

Customer did not leave a comment.

David Keahey 
Rating:
5.0

Customer did not leave a comment.

Brody Miers 
Rating:
5.0

Customer did not leave a comment.

Henderson Stanley 
Rating:
5.0

Both people working today were very friendly, efficient and helpful. I would absolutely come back to this location the next time I need a uhaul. And maybe get an oil change there too! 🙂

megan trahan 
Rating:
5.0

Customer did not leave a comment.

Truly Jones 
Rating:
5.0

The team was very helpful, extremely friendly and accommodating. Top notch service.

Stephen Mills 
Rating:
5.0

I got A+++ service at this location too. Including moving the truck in a tight parking lot.

James Mack 
Rating:
5.0

Customer did not leave a comment.

KENNETH GIBSON 
Rating:
5.0

Customer did not leave a comment.

JOSH MCABEE 
Rating:
5.0

I was very greatful for the ladies at this location to take my rental back. My original drop off would not take my rental because he said he was to full and could not take it. He said he called me to change locations but I received no call. He said for me to drive down the road to check 2 other locations and see if they would take my rental. I felt very inconvenienced to go check other locations to drop my rental off. I was in a hurry and really didn't have time. I really just wanted to unhook it and say it's his problem. He really didn't seem to care about my inconvenience. Very happy with 731 n main st location but not my original drop off location

Cory Lewis 
Rating:
5.0

Customer did not leave a comment.

MAYRA LADINO 
Rating:
5.0

Customer did not leave a comment.

Minh Pham 
Rating:
4.0

Thank you

ANACORITA ELLISOR 
Rating:
5.0

The woman at the front desk was friendly and efficient. The process for renting and returning the Uhaul was super simple and overall this was a great experience.

Stephen Neil 
Rating:
5.0

Customer did not leave a comment.

Charles Brown 
Rating:
4.0

Customer did not leave a comment.

Gene Vinchetti 
Rating:
5.0

There is a brake light out

JOHN LOWE 
Rating:
5.0

Customer did not leave a comment.

Jill Black 
Rating:
1.0

The location we use was called Starks Automotive. The drunk was not clean. They over charged 200 and when we bought the issue to them thye agreed they over charged us but said we had to call uhaU-hal and niw we have to wait on them to do an investigation on the claim so we can get our money back. Not to mention we couldnt bring the truck back the next day so.instrad of just charging our card they call us and the contact we have on file and tell them and us they are going tonput out a warrant on me if i dont return the or extend the truck. It was very unprofessional seeing the official u-haul place just usually charged u for the time u had it and call it a day. I would never use this 3rd party place again

Justina Parker 
Rating:
1.0

I was still charged. The vehicle was filthy, animal hair all in it. The back was filthy with dirt and the blankets had animal hair on it and dirty. I have allergies to animals and by the time I was in the truck I was all stopped up and eyes burned. My son could not help me because he has worse allergies. It was a terrible experience. I even found a set of someone's expensive car keys. All the lady said was thank you. I should have not been charged at all.

Lisa Nuzum 
Rating:
3.0

Only used for drop off. Parking for trucks was unorganized and haphazard.

Lisha Moore 
Rating:
5.0

Customer did not leave a comment.

FRANCIS GORE 
Rating:
4.0

Customer did not leave a comment.

Jesse Thomason 
Rating:
4.0

This was the THIRD location U-Haul sent me to in order to drop off our 5x8 trailers. Thankfully this location took them, but not happy at all with having to schlep all over Greenville to actually return U-Haul's trailers. I was just about to drop them off in the street and tell them to come get them. People at this location were great though, it wasn't there fault for the run-around.

John Fischer 
Rating:
3.0

Customer Service was lacking, both through the pickup and drop-off process. The Interior was not cleaned well, and smears all over the windows made viewing challenging at times.

Jordan Smith 
Rating:
5.0

Customer did not leave a comment.

Thomas Sansone 
Rating:
2.0

Extremely small location Was a different business than U-Haul Dirty repair shop and old

Virginia Brock 
Rating:
5.0

Thank you

Rodney Scott 
Rating:
5.0

More parking ha. You all are great! Thank you!

Michele Orosz 
Rating:
5.0

The costumer service was amazing!

Francisco Plata 
Rating:
5.0

The service was excellent. The front desk politely accommodated me.

Jonathan Butler 
Rating:
5.0

Very nice, quick and great customer service

Kimberly Hollyfield 
Rating:
5.0

N/a

Jeffrey Burgess 
Rating:
5.0

Customer did not leave a comment.

MiguelAngel MercadoJr 
Rating:
5.0

Customer did not leave a comment.

Osbaldo Ramos 
Rating:
5.0

Customer did not leave a comment.

George Papo 
Rating:
4.0

Passenger seat belt was broken. Broken glass a snd sticky residue in back of truck.

Gregory Force 
Rating:
1.0

Customer did not leave a comment.

LEONARDO MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

Lakeela Copeland 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SIERRA 
Rating:
3.0

Location didn't have appliance or furniture dollys like reservation said.

michael winstead 
Rating:
5.0

Sooo very friendly and professional. They made my day.

TARA HEYWARD 
Rating:
3.0

The people were very friendly but the mobile check in process was not confusing and not even possible.

James Collins 
Rating:
5.0

Customer did not leave a comment.

David Toothman 
Rating:
3.0

Reserved furniture dolly and hand truck were not available with no prior notification or remedy.

Terry Strickland 
Rating:
5.0

best uhaul experience I have had .... people were exceptionally helpful and pleasant

William Pump 
Rating:
4.0

Customer did not leave a comment.

HASKER HUDGENS 
Rating:
5.0

customer service was great! i will use them again!

Edward Espinosa 
Rating:
3.0

Crowded parking area not easy to figure out where office is located in garage? No signs indicating this.

CURTIS SMITH 
Rating:
4.0

I dropped off after hours, so I did not get to meet the staff. They charged me for not filling up the tank to the correct point, however, I took pictures of before and after showing that the correct amount of fuel was present. The paperwork indicated the wrong amount of fuel. The pick up location owner did not even bother to check me in (he spoke with me over the phone and wasn’t even present). Please see notes for the experience I had with this reservation.

Francis Mcdougal 
Rating:
4.0

Customer did not leave a comment.

Iain Kellock 
Rating:
1.0

After reserving a truck over the phone which took 23 minutes, it then took over 20 minutes to complete my reservation on-site. The staff was friendly, but I was told a contract could not be printed or sent to me via email, so I never received a contract at all and was then charged an additional $100 after returning the truck for some reason. The tires on the truck were flat, after inflating them myself the day I rented the unit, I got another low pressure warning again when I went to return them, so there must be a slow leak on at least one of them. There was something wrong with the truck (possibly the transmission) that caused it to shake and surge anytime I wasn’t pressing the gas, and at one point a check airbag warning came on. This was the worst maintained rental I have ever had and an overall a bad experience. This is the second time in a row I’ve had a poor experience with U-Haul.

Micah Taylor 
Rating:
5.0

Car need maintenance it making sounds and the break wast good

Girgis Mikhail 
Rating:
4.0

Customer did not leave a comment.

Cuyler Larson 
Rating:
5.0

helpful attendant after hours. great location.

Greg Mikkelson 
Rating:
4.0

Customer did not leave a comment.

Richard Arnold 
Rating:
5.0

The trailer is old and in poor condition. I was unable to return the trailer at the contract time as my movers never showed up. I am sorry for that as I know they said it was rented for 11 days and they lost that contract. I am very sorry. They are a great location.

Timothy Cox 
Rating:
3.0

Customer did not leave a comment.

Werner Roos 
Rating:
5.0

Customer did not leave a comment.

Ki Byung Yang 
Rating:
5.0

Super friendly and easy to work with.

AL FRESENIUS 
Rating:
3.0

Not many places to park.

Allia Hassan 
Rating:
5.0

Customer did not leave a comment.

Shaina Oxendine 
Rating:
5.0

Customer did not leave a comment.

KRISTIN MCDANIEL 
Rating:
5.0

Customer did not leave a comment.

Rakesh Bhatt 
Rating:
3.0

Customer did not leave a comment.

Elijah Moss 
Rating:
5.0

Customer did not leave a comment.

Richard Harley 
Rating:
4.0

Customer did not leave a comment.

John Bender 
Rating:
5.0

Customer did not leave a comment.

BARON SAVAGE 
Rating:
5.0

Fast and friendly.

Frank Cates 
Rating:
5.0

Great service.

CLARRISSA MCBEE 
Rating:
4.0

Friendly people to get me checked in & hooked up with trailer. Trailer was loud when empty & SC roads are bumpy. It took getting used to before I wasn’t jumping with each loud rattle. There was large pot hole just outside the truck/trailer storage.

Stacy Jarvis 
Rating:
1.0

I made reservation many days ahead of a Saturday needed time. One day before the truck required was switched to a bigger sized truck that was not needed and I was not notified of this change. I ended up having to get a small truck to do multiple rides because they did not have enough trucks and one needed was damaged. Very poor service. In addition, the return was a hassle bc they ended up giving a smaller truck, the information was not updated and caused trouble on the return of it. Communication was not clear because text messages would arrive showing incorrect return times causing confusion. At return, incorrect return time also showed up compared to reservation details.

Camilo Gonzalez 
Rating:
3.0

Customer did not leave a comment.

Andrew Kist 
Rating:
3.0

The truck was dirty outside and in the cabin. The battery died and it took over 2 hours to get it jumped.

David Waters 
Rating:
5.0

Customer did not leave a comment.

Elton Johnson 
Rating:
5.0

Customer did not leave a comment.

Richard Simmons 
Rating:
5.0

Brad was very helpful. He didn't have the trailer i needed but he went above and beyond to find it for me. By the time i got to the other location the trailer was waiting on me.

daniel russ 
Rating:
5.0

Customer did not leave a comment.

Earnie Burfitt 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER BENZLE 
Rating:
5.0

Customer did not leave a comment.

George Matejunas 
Rating:
4.0

Customer did not leave a comment.

Renita Johnson 
No reviews have been submitted for this location.

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