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Annette Coriale
Customer Reviews for Sarks Automotive LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They are the nicest dealer in town!
TIMOTHY COXexcellent experience , no issues
Bryant OakleyMy appointment to pick up van was at 12:30 pm I arrived at 12:20 pm, had to wait in line for at least 20 minutes to be seen.
Wanda StokesWasn't much parking space. People were friendly and very helpful
Stephen OuimetteI had reserved a 10' truck but it was not available. Had some trouble correcting the reservation, but the guy at the counter was extremely helpful in finding a truck for me. Sarks was convenient and very helpful in getting me set up.
Stephen RobertsI only use Sark's to get a U-haul. They take pride in their equipment.
Dexter TurnerBoth people working today were very friendly, efficient and helpful. I would absolutely come back to this location the next time I need a uhaul. And maybe get an oil change there too! 🙂
megan trahanThe team was very helpful, extremely friendly and accommodating. Top notch service.
Stephen MillsI got A+++ service at this location too. Including moving the truck in a tight parking lot.
James MackI was very greatful for the ladies at this location to take my rental back. My original drop off would not take my rental because he said he was to full and could not take it. He said he called me to change locations but I received no call. He said for me to drive down the road to check 2 other locations and see if they would take my rental. I felt very inconvenienced to go check other locations to drop my rental off. I was in a hurry and really didn't have time. I really just wanted to unhook it and say it's his problem. He really didn't seem to care about my inconvenience. Very happy with 731 n main st location but not my original drop off location
Cory LewisThank you
ANACORITA ELLISORThe woman at the front desk was friendly and efficient. The process for renting and returning the Uhaul was super simple and overall this was a great experience.
Stephen NeilThere is a brake light out
JOHN LOWEThe location we use was called Starks Automotive. The drunk was not clean. They over charged 200 and when we bought the issue to them thye agreed they over charged us but said we had to call uhaU-hal and niw we have to wait on them to do an investigation on the claim so we can get our money back. Not to mention we couldnt bring the truck back the next day so.instrad of just charging our card they call us and the contact we have on file and tell them and us they are going tonput out a warrant on me if i dont return the or extend the truck. It was very unprofessional seeing the official u-haul place just usually charged u for the time u had it and call it a day. I would never use this 3rd party place again
Justina ParkerI was still charged. The vehicle was filthy, animal hair all in it. The back was filthy with dirt and the blankets had animal hair on it and dirty. I have allergies to animals and by the time I was in the truck I was all stopped up and eyes burned. My son could not help me because he has worse allergies. It was a terrible experience. I even found a set of someone's expensive car keys. All the lady said was thank you. I should have not been charged at all.
Lisa NuzumOnly used for drop off. Parking for trucks was unorganized and haphazard.
Lisha MooreThis was the THIRD location U-Haul sent me to in order to drop off our 5x8 trailers. Thankfully this location took them, but not happy at all with having to schlep all over Greenville to actually return U-Haul's trailers. I was just about to drop them off in the street and tell them to come get them. People at this location were great though, it wasn't there fault for the run-around.
John FischerCustomer Service was lacking, both through the pickup and drop-off process. The Interior was not cleaned well, and smears all over the windows made viewing challenging at times.
Jordan SmithExtremely small location Was a different business than U-Haul Dirty repair shop and old
Virginia BrockThank you
Rodney ScottMore parking ha. You all are great! Thank you!
Michele OroszThe costumer service was amazing!
Francisco PlataThe service was excellent. The front desk politely accommodated me.
Jonathan ButlerVery nice, quick and great customer service
Kimberly HollyfieldN/a
Jeffrey BurgessPassenger seat belt was broken. Broken glass a snd sticky residue in back of truck.
Gregory ForceLocation didn't have appliance or furniture dollys like reservation said.
michael winsteadSooo very friendly and professional. They made my day.
TARA HEYWARDThe people were very friendly but the mobile check in process was not confusing and not even possible.
James CollinsReserved furniture dolly and hand truck were not available with no prior notification or remedy.
Terry Stricklandbest uhaul experience I have had .... people were exceptionally helpful and pleasant
William Pumpcustomer service was great! i will use them again!
Edward EspinosaCrowded parking area not easy to figure out where office is located in garage? No signs indicating this.
CURTIS SMITHI dropped off after hours, so I did not get to meet the staff. They charged me for not filling up the tank to the correct point, however, I took pictures of before and after showing that the correct amount of fuel was present. The paperwork indicated the wrong amount of fuel. The pick up location owner did not even bother to check me in (he spoke with me over the phone and wasn’t even present). Please see notes for the experience I had with this reservation.
Francis McdougalAfter reserving a truck over the phone which took 23 minutes, it then took over 20 minutes to complete my reservation on-site. The staff was friendly, but I was told a contract could not be printed or sent to me via email, so I never received a contract at all and was then charged an additional $100 after returning the truck for some reason. The tires on the truck were flat, after inflating them myself the day I rented the unit, I got another low pressure warning again when I went to return them, so there must be a slow leak on at least one of them. There was something wrong with the truck (possibly the transmission) that caused it to shake and surge anytime I wasn’t pressing the gas, and at one point a check airbag warning came on. This was the worst maintained rental I have ever had and an overall a bad experience. This is the second time in a row I’ve had a poor experience with U-Haul.
Micah TaylorCar need maintenance it making sounds and the break wast good
Girgis Mikhailhelpful attendant after hours. great location.
Greg MikkelsonThe trailer is old and in poor condition. I was unable to return the trailer at the contract time as my movers never showed up. I am sorry for that as I know they said it was rented for 11 days and they lost that contract. I am very sorry. They are a great location.
Timothy CoxSuper friendly and easy to work with.
AL FRESENIUSNot many places to park.
Allia HassanFast and friendly.
Frank CatesGreat service.
CLARRISSA MCBEEFriendly people to get me checked in & hooked up with trailer. Trailer was loud when empty & SC roads are bumpy. It took getting used to before I wasn’t jumping with each loud rattle. There was large pot hole just outside the truck/trailer storage.
Stacy JarvisI made reservation many days ahead of a Saturday needed time. One day before the truck required was switched to a bigger sized truck that was not needed and I was not notified of this change. I ended up having to get a small truck to do multiple rides because they did not have enough trucks and one needed was damaged. Very poor service. In addition, the return was a hassle bc they ended up giving a smaller truck, the information was not updated and caused trouble on the return of it. Communication was not clear because text messages would arrive showing incorrect return times causing confusion. At return, incorrect return time also showed up compared to reservation details.
Camilo GonzalezThe truck was dirty outside and in the cabin. The battery died and it took over 2 hours to get it jumped.
David WatersBrad was very helpful. He didn't have the trailer i needed but he went above and beyond to find it for me. By the time i got to the other location the trailer was waiting on me.
daniel russ