Comentarios del cliente para San Ramon Valley Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de San Ramon Valley Storage

Grado total:

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Leonard H. en

Grado:

We had difficulty using mobile check in. It had us waiting there for a while before we received a text that someone would soon approve the reservation. Luckily, someone was in the office at 8:00am who was willing to help us. If you have mobile option, it needs to be reliable.

Pamela R. en

Grado:

Still waiting for my emailed receipt

Lonnie B. en

Grado:

I used the UHaul app to pick up the truck. There was a lot of work that I needed to do onsite that could/should have been done in advance. The app asked me to take pictures of me and my drivers license. All this should have been done in advance. I then had to add an emergency contact. Again could have been done in advance. I had to locate the truck number, but the id number of the truck was not where the app said it would be. The app also took time to "locate me" because of WiFi issues. Once I made it thru these steps, the rest of the rental was easy and fairly efficient. I strongly suggest you have folks handle as many steps in advance to save valuable time when renting.

Bill D. en

Grado:

El cliente no dejó un comentario.

Pamela R. en

Grado:

Return process was inadequate - no one in office at time equipment was returned (which was within scheduled open hours for the day). The return by phone process is time consuming and not something I wanted to do after several hours of heavy lifting, especially as I had scheduled my rental within normal business hours just to avoid the issues of using the phone for the process.

Earl S. en

Grado:

Perfect customer service.

Lyn T. en

Grado:

El cliente no dejó un comentario.

Srinivasan A. en

Grado:

Kindly change the staff the worst person I ever met

JERRY A. en

Grado:

The service was fast and friendly. We got a truck and a storage unit in a fraction of time. Thumbs up

Roger T. en

Grado:

El cliente no dejó un comentario.

James C. en

Grado:

El cliente no dejó un comentario.

Robert B. en

Grado:

El cliente no dejó un comentario.

Dan U. en

Grado:

Hidden fees of Mileage rate plus $5.25 a gal gas price is a rip off.

Matt B. en

Grado:

Always great service. Thank you

Joanne A. en

Grado:

Maybe a bigger sign on San Ramon valley road. The u haul sign was small and I missed it the first time past. Staff was super friendly and helpful. Great experience

Gregory R. en

Grado:

After hour drop off fees were NOT explained; tried to contact them to no avail on the day extra charges were added w/o sufficient clarification.

Merrick B. en

Grado:

I would like to see military discounts added. We would like to use U-Haul again as we move a lot being in the military. However, it is quite pricey.

Thandava T. en

Grado:

El cliente no dejó un comentario.

Matt B. en

Grado:

Thank you

Laura W. en

Grado:

had very little of supplies

Mohammadmehdi F. en

Grado:

El cliente no dejó un comentario.

Gregg B. en

Grado:

El cliente no dejó un comentario.

Mike S. en

Grado:

El cliente no dejó un comentario.

Danya A. en

Grado:

Would have loved Bluetooth connection and automatic windows. :)

Nick G. en

Grado:

Nice guy working there. Forgot his name

Anthony A. en

Grado:

I called this store to check on the availability of a motorcycle trailer. It took over 15-minutes of unrelated questions before I was told they did not have one. Why does U-haul need to have my name, address, phone number and credit card number before they can say whether or not a piece of equipment is available? this policy is a total turn-off.

richard Y. en

Grado:

Inside of cab had previous customer rental agreement and sunflower seeds (shells) strewn around. I asked to return truck to same location but Dublin location was on my agreement. I called call center to change but they said could not be done. Fortunately, the San Ramon location was able to accommodate the return with no issues. Personel at service counter were great.

David M. en

Grado:

I appreciated the customer service that Brandy provided

dennis P. en

Grado:

El cliente no dejó un comentario.

Randy D. en

Grado:

This was the best uhaul location I have used of the several I have been too. The truck was clean and in good shape. The staff was helpful and very efficient which was a huge help! Thank you!

Benjamin V. en

Grado:

El cliente no dejó un comentario.

Erika C. en

Grado:

When I arrived the person at the desk seemed somewhat curt. Then the van that I was assigned was not working... when I went to the desk, the woman was not very helpful.. she basically stayed behind the desk and made me feel like I was probably not doing something right "did you put it in reverse?" Instead of coming with me to make sure things were working properly, she just stayed behind the desk. Typically, when I rent a car, someone is usually going over the vehicle with me, but this person never came to look over the vehicle with me... I had to go back and forth two times to tell her again that the vehicle wasn't working properly. Eventually, she came down to look at the van and I had her try to turn the van on. She of course couldn't. She put the van in reverse and my 15 year old son and she tried putting the van back in its place, because the van was dead. Then, my son and she had to push the van while I was working the steering wheel. She assigned a different van, which was working properly. When I came back to deliver the van, I went into the office space and the lights were turned off. She said, "you are all set" It seemed like she was watching a movie or show but she was very curt and just said "you are all set". Then, an hour later I got a notification reminding me that I had to return the van by 5:30pm which made me wonder if she had done the paper work to ensure that I had returned the van at around 4:30. Not sure if I got overcharged or anything because she never went over any paper work with me when I dropped the van off. Not good customer service at all!

Kevin R. en

Grado:

I did have to call road side service after loading the truck as there was an issue with the ignition. Had a hard time turning the key, and when it turned the vehicle would not start. I was able to put it in neutral and start the motor, it died seconds later. While waiting for road side service, I tried again in park and it turned over. I departed and cancelled road side service. Other than this issue, everything was fine. The young lady at the U-Haul location was fantastic.

BRIAN J. en

Grado:

El cliente no dejó un comentario.

Navin G. en

Grado:

Good

John G. en

Grado:

Very satisfied!

carlos B. en

Grado:

Nothing! Great customer service and pristine curb appeal!

Ned A. en

Grado:

Very helpful staff. Truck was ready when I got there.

Jenny L. en

Grado:

El cliente no dejó un comentario.

allan S. en

Grado:

Unit are not alway available , they dont honor deals on web site , deal was posted 106 usd for 2 days but my total bill 200 usd

Brookes D. en

Grado:

The truck was beyond dirty and I had to clean the inside out so that I would be comfortable driving it.

Philip B. en

Grado:

El cliente no dejó un comentario.

Stephanie C. en

Grado:

Bigger sign for U-Haul instead of self storage

sheena B. en

Grado:

El cliente no dejó un comentario.

Steven L. en

Grado:

Wonderful manager!

James G. en

Grado:

Frustrating experience after returning vehicle that we were questioned as to whether we actually returned it. After filling out forms and submitting documentation still wasn’t resolved. Took a trip back into the UHaul office to finally resolve the issue. No phone calls from UHaul, took action on our part!!

Jeanie G. en

Grado:

El cliente no dejó un comentario.

Jose L M. en

Grado:

None

Daarrell G. en

Grado:

I would recommend with comments... the hours posted for Saturday are 9:30 to 5:00... when I arrived, a note on the door said someone would return at 1:00... I had to wait 45 minutes. For that reason I would advise anyone renting a truck to call, speak to someone and verify when they will actually be there. I understand that people need a lunch break, but provide coverage or post the actual hours.

Madhur G. en

Grado:

The fuel refill terms were not clearly explained. I ended up paying $10 more than what I would pay if I re-filled myself.

EDITH E. en

Grado:

significant frustration with the process though. as had reserved a 15ft truck to pick up in Antioch and at 10am of noon pickup discovered by calling to confirm that there was no truck ready for me. after many phone calls a truck was located but had to drive 30 minutes to pick it up.

Toby R. en

Grado:

El cliente no dejó un comentario.

Stacey B. en

Grado:

El cliente no dejó un comentario.

Katrina C. en

Grado:

Everything about the experience was wonderful except for the price. I would not rent Uhaul ever again unless I was faced with no other choice. It's just too expensive. That's not to say that our experience was bad, particularly. It was wonderful and the gentleman helping us was kind and helpful. Uhaul as a company just costs too much.

Xin C. en

Grado:

El cliente no dejó un comentario.

Jennifer T. en

Grado:

Location closed when I arrived a 4:20 for a 4:45 appointment. Waited until 5. Had to wait until 9:30 the next morning to get the truck. Worker unapologetic at arrival.

Sujay K. en

Grado:

None

Vinay V. en

Grado:

Awesome location and great service!

GLENN P. en

Grado:

I have dealt with this U Haul center many times and I have always been very happy with their service. The main problem I had was that the air conditioning didn’t work correctly. It was very sporadic and usually not functioning.

Nigar R. en

Grado:

I have always rented a truck for my moves from this location. I am very satisfied with the service given by this location.

Kevin M. en

Grado:

Fast and efficient check out and return.

Tuomas R. en

Grado:

El cliente no dejó un comentario.

James W. en

Grado:

El cliente no dejó un comentario.

kimberly T. en

Grado:

El cliente no dejó un comentario.

dorian R. en

Grado:

El cliente no dejó un comentario.

Richard H. en

Grado:

Make the remote check in less cumbersome

Michael M. en

Grado:

El cliente no dejó un comentario.

Kevin B. en

Grado:

Truck cab and cargo area was dirty. I took pictures and noted on my mobile check in and return. I also was charged 20 for clearing which I am challenging.

David K. en

Grado:

Dropped off after hours

richard L. en

Grado:

Overall my experience was a good one. I was however unhappy as I was charged a $25 cleaning fee. That was not reasonable and left me with a bit of a bad taste regarding my experience. The Van was not messy and I feel this is a gouge.

christian V. en

Grado:

Super friendly staff knowledgeable on the equipment and fast service

Bryan C. en

Grado:

Great Sevice... Great attitude. When I have additional needs for truck rentals, I will return.

shannon G. en

Grado:

Did not load blankets. First uhaul location i had to carry myself. Also, very mad at uhaul for not having the truck available where reserved online soni lost two hrs. Uhaul should be very clear and state in bold 16 font that pickup location not gauranteed, or allow users to leave at their house.

Reid C. en

Grado:

El cliente no dejó un comentario.

Cruz V. en

Grado:

service was great

Dave L. en

Grado:

El cliente no dejó un comentario.

Marc J. en

Grado:

El cliente no dejó un comentario.

Nur M. en

Grado:

I reserved my van with the truck share option so I should have been able to just use my phone to get keys. Instead I got a text message the day before that said my van was late getting returned so my reservation was pushed back from 8am to 9:30am (coincidentally the time they opened). But I arrived at the location at 9am and my van was already there and I when I tried to use my phone to get my van it said my rental was scheduled for manual delivery. I wasn’t able to leave until 10 am since there were lots of other people waiting to get their rentals (all manual). I lost two hours of my moving day because of this. The person who helped me was very friendly though and I have no problem with him.

Jorge R. en

Grado:

El cliente no dejó un comentario.

Charles W. en

Grado:

They were closed but it was a big place!!

James C. en

Grado:

El cliente no dejó un comentario.

Robert R. en

Grado:

El cliente no dejó un comentario.

Scott W. en

Grado:

I accidentally made two reservations because your web based access is imperfect Then the agent on site said I am supposed to get a $50 penalty, rudely. Then the van was dirty in the back Then I couldn't after hours return because your web based access said my location settings were off. I spent an hour trying, called in, agent didn't help, went home and downloaded your app and it worked All very annoying and irritating.

randy S. en

Grado:

El cliente no dejó un comentario.

Alyssa K. en

Grado:

I appreciate that I was able to book the night before I needed a truck and just pick it right up the next morning. The employee was friendly and quick! I was running late to an appointment when I returned the truck and she took care of the return very fast!

james G. en

Grado:

Don’t charge me for gas when I already Paid for it

Robert S. en

Grado:

A super helpful staff. Everyone was smiling and extended warm welcomes when I arrived. The equipment was in prime condition and comfortable. Thank you for your help.

Sohail N. en

Grado:

El cliente no dejó un comentario.

Gil R. en

Grado:

I received great support / service from every U-Haul staff person which I encountered.

Keith B. en

Grado:

El cliente no dejó un comentario.

Kirk H. en

Grado:

El cliente no dejó un comentario.

aaron S. en

Grado:

Brandy was super helpful. Opened the office early for us and got us on our way after competitor's truck was not on site ready for pick up. Moving blankets were out of stock, otherwise 5 stars.

Michael C. en

Grado:

El cliente no dejó un comentario.

Donna M. en

Grado:

Fast check in. Clean truck and great price! Thank you

Jop P. en

Grado:

El cliente no dejó un comentario.

Thomas N. en

Grado:

El cliente no dejó un comentario.

Dale S. en

Grado:

I dropped the truck off after the location was closed so I can't evaluate the location or personnel. However, the after hours on line "return my truck" process is difficult and complicated if you do not have a current model smart phone and access to the internet.

Lynelle B. en

Grado:

El cliente no dejó un comentario.

Christopher H. en

Grado:

Furniture dolly reserved but not delivered Interior of truck was dirty Windshield was dirty Employees were friendly and accommodating Fast rental and return

Sammy M. en

Grado:

Keep up the good work.

Domnic P. en

Grado:

Storage was not used. I called and cancelled my reservation by phone more than 24 hours prior. Please issue my refund, at this time. Thanks!

LaRonna L. en

Grado:

I've never been charged a fee to make a reservation. Then I'm told it's fully refundable only after completing a required survey is outrageous. I tried to speak with someone at the location, no luck.

Tracy M. en

Grado:

Dropped by yesterday as our move has changed to this Friday. Juan was very helpful and assured me that I would have an available unit come this Friday.

Danielle W. en

Grado:

Easy and they gave me a storage unit close to the door for easy access which was very kind.

Aditya J. en

Grado:

The equipment was ready and all employees were professional and courteous. My move was made easier by not having to worry about these details. Thank you.

ELIZABETH P. en

Grado:

Ordered on line .. very easy, unit was clean and moving dollies were available.

KEVIN J. en

Grado:

excellent

GREGORY F. en

Grado:

Customer service at facility was amazing. Helped with storage unit and truck rental return. Highly recommended.

MARIANNE T. en

Grado:

Moved in on holiday weekend and juan went out of his way to help me when closed.

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