Customer Reviews for San Ramon Valley Storage
(U-Haul Neighborhood Dealer)

2,855 comentarios

1911 San Ramon Valley Bl   San Ramon, CA 94583
(Next to Public Storage)

(925) 552-9812

Horario

  • Lunes
    9:30 a. m. - 12 p. m. / 1 p. m. - 5 p. m.
  • Martes
    9:30 a. m. - 12 p. m. / 1 p. m. - 2 p. m.
  • Miércoles
    Cerrado
  • Thursday–Friday
    9:30 a. m. - 12 p. m. / 1 p. m. - 5 p. m.
  • Sábado
    9:30 a. m. - 12 p. m. / 1 p. m. - 4 p. m.
  • Domingo
    10 a. m. - 12 p. m. / 1 p. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(925) 552-9812

1911 San Ramon Valley Bl
San Ramon, CA 94583
(Next to Public Storage)

Servicios en esta ubicación:

Horario

  • Lunes
    9:30 a. m. - 12 p. m. / 1 p. m. - 5 p. m.
  • Martes
    9:30 a. m. - 12 p. m. / 1 p. m. - 2 p. m.
  • Miércoles
    Cerrado
  • Thursday–Friday
    9:30 a. m. - 12 p. m. / 1 p. m. - 5 p. m.
  • Sábado
    9:30 a. m. - 12 p. m. / 1 p. m. - 4 p. m.
  • Domingo
    10 a. m. - 12 p. m. / 1 p. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Juan in office is very friendly and professional, helpful.

Paula A. 
Clasificación:
5.0

Update the online vehicle checkin. It's a disaster. Everything else is fine. It is a problem

Gregory C. 
Clasificación:
5.0

Cargo van was very dirty on the outside and should have been washed. But was otherwise fine inside and in operating. Jose was excellent in customer service and I would do business again just based on this performance.

John K. 
Clasificación:
5.0

Easy checkin and staff was great.

Mardook O. 
Clasificación:
2.0

The hours are just ridiculous at this location.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vinod J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack M. 
Clasificación:
1.0

Have human beings at the location.

Gary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Soukita T. 
Clasificación:
4.0

The mobile pick up did not work but my guess is that us Uhauls issue not the pick up.

Jessica D. 
Clasificación:
4.0

Was a bit hard to find, signage was small, hard to see

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Milos S.  |  Overall Experience 
Clasificación:
5.0

Very easy rent, pick up, return. Will be going back there next time I need to rent a truck!

John M. 
Clasificación:
5.0

Very easy with which to deal and great equipment Juan is very helpful

Gregory C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Min B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shawn M. 
Clasificación:
3.0

The location was fine, and the person was helpful, but the experience leading up to informing me that that's where I would need to pickup was awful. Customer service was atrocious, the customer service was lacking, they were disrespectful and they had no mobility, seemingly, to accommodate a customer, even in small ways.

Matthew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth F. 
Clasificación:
2.0

I was charged a cleaning fee of $25 in spite of me returning the truck in clean condition.

Rahul P. 
Clasificación:
4.0

El cliente no dejó un comentario.

russ S. 
Clasificación:
5.0

Juan was exceptional to work with during the entire time I had my storage. If it wasn't for my move to SF I would have stayed. ¡Gracias!

Choua V.  |  Overall Experience 
Clasificación:
5.0

The service was very friendly

David D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Victoria S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon L. 
Clasificación:
3.0

Place was hard to find .

Kim H. 
Clasificación:
5.0

Well run, can't think of anything IWould recommend at this time

jay B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley T. 
Clasificación:
5.0

Juan was very friendly and helpful

Jesus G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
2.0

Is a good experience

Roberto J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jameson D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna L. 
Clasificación:
4.0

First time learn to his your uhaul return web portal. I enter the gas and pictures. But was not right. The clerk there help me out . The 15 foot truck drink a lot of gasoline. And heavy .

Alan Y. 
Clasificación:
4.0

The entire cab of the truck was infested with ants. They got all over everything! Even after cleaning the ants up, they returned. I can only figure that they have a nest somewhere within, perhaps underneath the hood, the dash, or the doors.

Jonathan S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jad B. 
Clasificación:
5.0

Juan was so helpful and knowledgeable about the rental process and provided his insight and experience on what he would do in our situation.

kimberly J. 
Clasificación:
5.0

Juan was very attentive and helpful. Availability was great, and the truck was very clean. Fuel mileage was exceptional!! For what I had to do the price was excellent. High marks over "haul" for U-Haul for this rental

Gregory C. 
Clasificación:
3.0

No problem with the location. Problem with U-Haul. My reservation was changed to a new location, no one called me to notify me. I went to the location that i made the reservation then found out it had been moved. This is ridiculous and unacceptable.

Nicholas A. 
Clasificación:
1.0

I have returned the vehicle at proper gauge and was still over charged.

Tarun Tej V. 
Clasificación:
2.0

The last two times we've rented there it has not been good. No-one has been there and I was paying three staff members both times to wait. All an all it was over an hour each time (it wasn't during there lunch hour). This last time no-one ever showed up and we tried to check in online and that wasn't working so we found our van with a sign and the keys in the van. I am not sure if the staff has changed or if he is having any personal difficulties but this is not the same service as to previous rentals. Please reach out and let us know because this is the most convenient location for us and we use them almost weekly.

Traci C. 
Clasificación:
3.0

Try and check the gas tank before the vehicle is taken out to avoid wrong assumptions on the level of the gas.

Naomi A. 
Clasificación:
3.0

Many problems with the Truck Share 24/7 app. Will recommend that no one ever rent via that app.

mark S. 
Clasificación:
5.0

Convenient Location, Friendly staff.

GUOHUA S. 
Clasificación:
1.0

The website was not updated with instructions to get my key when I logged in, and I had to sit on customer service for 1 hour before getting access because the office was not open yet. I was an hour behind schedule for my move which made other steps more complicated. I ordered moving blankets with my truck and was not notified that they were out of stock, so I was left without day-of. If I was notified prior I could have made arrangements. Very poor communication overall.

Stephanie C. 
Clasificación:
1.0

If the site is not opened for public holiday weekend. It might as well not doing business at all during the holiday. I rented this van based on there is in person service but it converts to online a week before. When I get there and after I do the online verification, my van's key is being assigned to another customer before me. I called a few number shown on the van and they just quickly ignore me and hang up. Eventually, I got a hold of someone from the 1 800 number and the lady there gave me a big help and re-assigned me to another van. It wasted me one hour under the hot sun. I think U-haul should apologize and compensate me.

Yiu Fai C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Giovanni P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon S. 
Clasificación:
3.0

I have an issue where I reserved and was charged for the rental of a utility dolly, but this site stated that they do not have any utility dollys available, which made my move much more difficult. The attendant stated that he would remove that rental fee from my bill, but it has not been removed at all. Additionally, I believe that there needs to be better advertising for the 10' truck, as I was unaware when renting it that it does not have a loading ramp, which again made things much more difficult for my moving experience. In total, I do not believe I will ever be going with Uhaul again for my moving needs, as the rental experience was wildly unpleasant and exceedingly difficult from start to finish.

Jonathan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY D. 
Clasificación:
3.0

No one was at the site for pick up or return. It would be helpful if the office was open 5 days per week

Karin D. 
Clasificación:
4.0

Windows too dirty to see through. Had to clean them. Transmission got stuck in 2nd gear twice on highway. No remote control key fob. Previous van rental here had none of these problms. But, I would still recommend this location.

Matthew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Surjanto S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mike P. 
Clasificación:
4.0

The truck was ready with literally hours notice, and clean and the staff member helping me was tremendous.

Elizabeth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberto G. 
Clasificación:
1.0

It's not the location I picked up the truck. It's the fact that UHaul changed my reserved pick up location the day of my scheduled pick up. It required me to make a 4 hour round trip for my scheduled trailer. I could not do that. I had to get an alternate vehicle and incurred massive cost increases for the truck and fuel. Customer service does not apply with UHaul. Unapologetic, unaccommodating, and no discount for the inconvenience. They make their scheduling problems the consumers problem. I will do everything in my power not to use UHaul in the future. UHaul sucks, but has a monopoly so it goes.

John D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elaine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vic C. 
Clasificación:
1.0

When a customer has been canceled on a reservation then sent 15 miles to another location to pick up a larger truck then had to wait another 10-15 minutes outside when you are supposed to be open don't tell them “what's wrong are you in a hurry?”.

JOHN B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Katy G. 
Clasificación:
4.0

The App didn't work for me the morning I came to pick up the truck! My son also tried on the App to find the green button to click on to pick up truck & nothing! It did confirm I had a reservation but that was all. Not until 9:00am all of a sudden I got an email prompting me & then I was able to retrieve the key from the lock box. Overall I'm happy with the customer service & truck performance but the App was terrible.

Raymond B. 
Clasificación:
5.0

El cliente no dejó un comentario.

wagdi T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey S. 
Clasificación:
5.0

Keep up the good work

MANUEL E. 
Clasificación:
1.0

The experience overall was terrible. Starting with checkin process. Why in world would you need to make calls to "verify" an existing customer. Your software is a glitchy piece of junk. Overall I spend 30 mins check-in and same amount time for checkout due to a number of software bugs. Never again

Denys S. 
Clasificación:
5.0

Juan, the manager, was very friendly and knew his job well. Made it stress free!

Garrett A. 
Clasificación:
3.0

Was no the original requested location for pickup. Added 15 miles to our drive and cost of rental

Angela S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sukeerth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray B. 
Clasificación:
5.0

Using the 24x7 share/mobile pickup and drop off was extremely easy and convenient. The truck worked out perfect for what I needed and the whole process couldn't have been easier. ¡Gracias!

William B. 
Clasificación:
3.0

Recommend only if close by. Bed was filthy, leaves, dirt, and papers. Outside, including windshield were dirty. Dolly had a broken wheel. Steering wheel was at 2 o'clock when driving straight.

David J. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jaspal J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry J. 
Clasificación:
5.0

El cliente no dejó un comentario.

diego M. 
Clasificación:
5.0

Better U Haul signage from the street as the location is behind unrelated businesses.

Theodore L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Keith C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelica L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexei Y. 
Clasificación:
5.0

Juan is excellent. I have rented many times from this location. Juan is a terrific representative for UHaul.

Kenneth B. 
Clasificación:
5.0

Thanks for your excellent service. I don't see any area that needs improvement.

David C. 
Clasificación:
5.0

I should have asked when the offices would be closed for lunch. My job was done early and what the drop off process would be like. I prefer in person transacation so I dropped the equipment and came back after lunch. Not a big deal for me, but something to keep in mind for morning rentals. Really not a big deal for me but hopefully a constructive comment for someone else.

Carrol R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felix S. 
Clasificación:
5.0

Service was great. The truck was clean and they were very efficient.

Theresa S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALBERTO C. 
Clasificación:
1.0

Parking lot had no lights or signage. I walked around the whole parking lot looking for the keys. When I did find the keys, the lock was jammed and took so much thumb strength that I was sure it was either broken or I was doing something wrong. The instructions in the app were also written with English grammar that was difficult to interpret the true meaning of. This bad experience was preceded by another an hour earlier where my 24/7 reservation was messed up in Berkeley. I was practically forced to drive almost 100 extra miles that night (2 round trips, one in my car and one in the uhaul) because of this silly mistake on the part of Mail Boxes Plus in Berkeley. Overall an atrocious night. I should have returned my truck by 930 with the Berkeley reservation.. a simple couch move. Instead I was driving until midnight between San Ramon and Berkeley. :/

James G. 
Clasificación:
5.0

This location was 22 miles from my home to rent a $15 per day 4x7 trailer. Should have been more convenient. However, it was a good experience.

David H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Denise V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jill B. 
Clasificación:
1.0

24/7 rental was not ready at the time of pickup (9:30); I had to call U-Haul direct so they could reach out to the location and have someone “come downstairs to help me.” I left a half hour late which impacted my schedule that day. The representative never apologized during this interaction. I cannot recommend this specific location to anyone. I will not be back.

TRAVIS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Morgyn T. 
Clasificación:
5.0

Super great service, clean trucks.

Stephen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary B.  |  Overall Experience 
Clasificación:
5.0

The storage facility staff are nice and the place is secure, however rats got into all of our stuff and a lot of our furniture is now ruined since it is covered in feces and urine. We did not have any food or drink stored in our unit, so I am thinking maybe they went after some cleaning supplies or something. Unless you can store your things in a rat proof container, I would not recommend storing it here.

ROBERT H.  |  Overall Experience 
Clasificación:
5.0

Thank you for a great stay!

ALAN G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bert A.  |  Overall Experience 
Clasificación:
5.0

No have the need for the storage unit.

ADRIENNE U. F.  |  Overall Experience 
Clasificación:
3.0

Storage was not used. I called and cancelled my reservation by phone more than 24 hours prior. Please issue my refund, at this time. ¡Gracias!

Domnic P. | Reservación
Clasificación:
1.0

I've never been charged a fee to make a reservation. Then I'm told it's fully refundable only after completing a required survey is outrageous. I tried to speak with someone at the location, no luck.

LaRonna L. | Reservación
Clasificación:
5.0

Dropped by yesterday as our move has changed to this Friday. Juan was very helpful and assured me that I would have an available unit come this Friday.

Tracy M. | Reservación
Clasificación:
4.0

Easy and they gave me a storage unit close to the door for easy access which was very kind.

Danielle W. | Reservación
Clasificación:
5.0

The equipment was ready and all employees were professional and courteous. My move was made easier by not having to worry about these details. Gracias.

Aditya J. | Reservación
Clasificación:
5.0

Ordered on line .. very easy, unit was clean and moving dollies were available.

ELIZABETH P.  |  First Impressions 
Clasificación:
3.0

I did not end up using the unit because I was able to get everything I was preparing to store into my garage.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Service was great

Privacy R.  |  First Impressions 
Clasificación:
5.0

I did not end up renting this unit. Don't need it for now.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Fast, easy, and excellent customer service

Privacy R.  |  First Impressions 
Clasificación:
5.0

Great customer service! Easy to access, clean facility. Would definitely recommend!!

Privacy R.  |  First Impressions 
Clasificación:
3.0

Called SAN RAMON VALLEY SELF STORAGE and cancelled 01/27/2017

Privacy R.  |  First Impressions 
Clasificación:
3.0

excellent

KEVIN J.  |  First Impressions 
Clasificación:
5.0

The service was extremely fast, I hadn`t reserved the right size and Juan Contreras was extremely helpful in helping me select the right size. He understood what I needed and took care of it all fast

Privacy R.  |  First Impressions 
Clasificación:
5.0

Staff is nice and professional. Loading/unloading is pretty easy.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Customer service at facility was amazing. Helped with storage unit and truck rental return. Highly recommended.

GREGORY F.  |  First Impressions 
Clasificación:
5.0

Facility was clean and easily accessible. Met all my storage needs perfectly

Privacy R.  |  First Impressions 
Clasificación:
5.0

Moved in on holiday weekend and juan went out of his way to help me when closed.

MARIANNE T.  |  First Impressions 
Clasificación:
5.0

The manager is a nice guy.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Very quick and friendly.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Very organized!

Privacy R.  |  First Impressions 
Clasificación:
5.0

Excellent service!

Privacy R.  |  First Impressions 
Clasificación:
5.0

Great service and ver helpful

Privacy R.  |  First Impressions 
Clasificación:
3.0

Nice facility, friendly staff.

Privacy R.  |  First Impressions 
Clasificación:
4.0

All went well. Thanks.

Privacy R.  |  First Impressions 
Clasificación:
4.0

After viewing what we reserved and determined that it wasn`t the right size, the staff was accommodating in helping find the correct size. Storage unit was basic and exactly what we expected.

Privacy R.  |  First Impressions 
Clasificación:
4.0

Manager was polite and helpful in explaining the facility guidelines and unit access.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Storage is in pretty good shape. Easy access to all units at the facility. We got great service from Jose

Privacy R.  |  First Impressions 
Clasificación:
1.0

The storage facility was not open on the day I was scheduled to arrive. I had to scramble to find another place, and could not take advantage of the free month offer. Notification would be nice.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Excellent service,very helpful,and an agreeable experience.

Privacy R.  |  First Impressions 
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