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DAVID T
Customer Reviews for Russell Street Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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U-haul needs to be clear about what their charges.
KELLY EThe rep was very kind and helpful and the equipment was ready on time and clean! I would recommend this location and U Haul in general.
John CThe process was pretty fast and smooth. The agents st the location were all knowledgeable and friendly.
Shandolyn AFaster refund of deposit.
Marquaya GThe customer service that Ms. Regina Patrick provided was very professional. I would give her ten stars! Need more agents like her! Thank you Ms. Regina for all you do!
Dennis FHave the vehicle cleaned totally Should also be some type of grace period on returns. I don't believe you should be charged for a whole new day if your only a few minutes late on returning the vehicle.. Unless it's a frequent thing in returning the vehicle late. Sometimes traffic may play a part in this.
KENNETH GI arrived and he told me there wasn't enough space for the truck. I told him it was very inconvenient if I had to return the truck elsewhere since this the reservation got split in two. He gave some push back but I asked if I could please drop the truck off especially since it was a crazy day of moving.
HANNA SWe did not realize this was just a pick up location at a gas station. We had ordered a dolly and also a flat furniture dolly. Neither were available and we were not notified ahead of time. The attendant did give us a telephone number to the closest U-Haul shop, the person I spoke to ask if they the equipment we needed was not helpful at all. This made our moving experience much harder than it needed to be. The tire pressure light was on and we had to put air in the back drivers side tire. We have rented uhauls several times and have had good service in the past at different locations.
John BYou have to make your transactions with the person in the shell gas station and they were a little rude. Through the website I purchased furniture covers & an appliance dolly when I arrived at the location they didn't have either.
RANEKQWA EI have clean vehicles and more staff. The truck had cigarettes and empty bottles amongst other trash.
samantha mNeed the ramp on every truck and a hand truck would not hurt as well
Cerrell BI am furious that it is impossible to reach someone for advice or changes. There are questions that cannot be answered in a timely manner via on-line. About 3pm, while the store at Russell St in Baltimore was still open, I called to ask for an extension of the agreement for another day. At that time, and a number of times later and in the morning, no one woulld answer the phone. Extending the agreement would have saved me the $20 late fee, and I would not have to had start a completlely new agreement, which increased my cost by at least $80. I would hope someone will contact me about this. Again, why can't there be a WORKING phone number to discuss issues.
Niel CNo problems with the staff other than the equipment I requested not being available (one of the two dollies I requested). When I went out to inspect the truck, one of the other trucks had a homeless couple sleeping in the cab of the truck with the windows down. I know they were homeless because the gas station clerk told them to get out when he noticed them in the truck and they brought out grocery bags of belongings to the curb behind the other uhauls hidden from the road. I would not recommend this location again due to the high amount of homeless folks and its location in the city being difficult to reach from outside the city. Also very frustrated figuring out who should reimburse my dolly fee since this location told me to bring it up when I returned the vehicle and the second location told me the first location should have taken care of it.
Kolby BThere were homeless people sleeping in the back of the truck. Attendants do not go outside of store to assist you.
Thomas AI requested pads with my order and no pads were provided. I was told that my order amount would be adjusted and it still hasn't. I made several requests to have this issue fixed and now I'm probably going to have to waste hours on the phone dealing with this issue.
GLENN SIt’s good and safe
Asende MAlthough not the best retail environment -- pickup via a gas station attendant behind bulletproof glass while fuel customers are trying to quickly get in&out -- the location itself is quite convenient and the representative (gas station employee) very nice and efficient
B nThe Shell attendant at 1500 Russell , Baltimore Md, was the worst. I arrived at the pick up location at 8:30 am, I had been driving from up north for an hour and a half, despite there being a bathroom , he did not let me use it. Also, I had opted out for the Mobil check in and he refused to help me navigate the check out process. The attendant that started a 9am shift was helpful. This experience was so bad, I will never use U-Haul again. Penske will be my new go to truck rental.
ricardo aFeel discriminated against every time I rent a truck at that location. I either accept the treatment or go elsewhere I am told by the attendant.
Andrew GThere was no gasoline! I had tu put gasoline before leave the place. The support doesn't help.
Joao DBueno
JOSUE MWhen returning the equipment, no one seemed interested in assisting me.
Uchizi PRepresentative not friendly. Needs some assistance always working alone.
RHONDA BThe Android application did not work for detecting location despite multiple other apps working. This made the pick-up experience longer and more difficult than necessary. The location was sufficient and staff were helpful.
Anthony CCouldn't use location on app, tried to get support waited well more than 5 minutes on hold to be told to just go inside. Had to pay 10 dollars to park in the lot, in an area where there is no street or free or even reasonable parking. Van ran horribly, shook the entire time so bad you couldn't comfortably go over 45mph. Was extremely expensive after fees were all added on to the bill. Horrible experience and would not recommend.
Amy WI did not receive any furniture pads and was still charged for them.
Andrew LYou cant check out the vehicle before leaving (Gas,clealiness.mileage) and the attendee is very rude and there are homelss people sleeping in tje uhauls before there rented
James MThe worker was not helpful! There was no equipment at this location either!
Ayana GThe fact that there is no place to park your vehicle while renting a U-haul truck is frustrating. Not having customer parking, especially in an area without a parking garage with the exception of using the casino parking lot across the street, is unacceptable. There are parking spaces on the property. The gas station attendant/agent was not friendly or helpful, despite me doing everything myself through the app. All he had to do was be cordial and assist me with handing over the keys and answering any questions I might have. I'll be sure to use a location that is an actual U-haul facility moving forward.
Clifford MI was charged for gas, but I returned it at the same fuel l level that o received it with. I have pictures.
Jane AI had asked for padding and it wasn't available at that location. Because of this I drove extra distance to avoid any damage to our belongings. U-Haul charged us for the extra miles.
Alan VI ordered blankets and when I got there I was told items like blankets and boxes weren't available at this location. A customer who needs these items will be very disappointed and inconvenienced. Please figure out a way to communicate that these items aren't available or have some available. This is the reason for my lower rating. Other than that the experience was fine.
Fabian FThey are charging me a lot of money but on receipt it says I owe 300 dollars but they have tried to take 4 different prices out of my account then they added a toll fee and I never went through no toll
Monique SPick up process on mobile device was absolutely terrible and took almost an hour to complete. System would not accept pic of DL. Gave error message when no error existed made this experience rough! Drop off easy truck was clean not locations fault fix U-Haul.
Makiya WThe app check-in is far too complex and takes too long.
Craig LSam Provided great service. Thank you.
Bennett KIt was a great experience overall. Just wanted to note that I think there was a check engine light lit on the dashboard the whole time and I wasn't able to note this in the return report. I couldn't tell that there was anything off about how it ran, seemed to drive totally fine. Gracias.
Rachel CEverything was great the truck was in great shape.
Mary EThe pick up people were rude and the car reeked of smoke.
Abigail DHello there, I wold like to start with The customer service in the beginning I just walked in to rent the truck and even though there are 3 trucks parked in the front the guy who’s working there refused to let me rent saying that all 3 cars are already reserved for someone else but when I go online one of the trucks were available and I was able to process everything online and made the reservation right there and when I went in to pick up the key even though there are plenty of parking space in the premises the clerk refused to let me park my car there while I’m using the uhaul track and made me pay 10 dollar all I can say is that was the worst experience I’ve ever had anywhere and I will never return to that specific location ever
Biruk BI WAS CHARGED 23 FOR FUEL I ONLY DROVE 4 MILES, AND I PUT 6 DOLLARS IN GAS WHEN I BROUGHT IT BACK, IT SAID I BROUGHT IT BACK AT 5 BUT I WAS THERE BEFORE 3, I WAS CHARGED A TOTAL OF 152 DOLLARS AND I DIDN'T HAVE IT A WHOLE DAY.
Clarence FRead the comments to make sure your expectations are managed correctly in terms of lack of U-haul signage, location and overall experience. With that feedback, I was prepared and had a good experience.
Sarah GGood customer service
ERIK BEngine service light on, low tire pressure, the cab smelled like dirty diapers and rolling papers. Syringe on the ground near the vehicle, no lot attendant, unhoused individuals walking around the vehicles. Baltimore in a nutshell.
ERIK BNinguno
ALIOU FThe location was confusing to find because it never.mentioned that all transactions were done at the gas station in which I had to talk outside through a glass that made it difficult to understand. The attendant was very rude and kept trying to rush me through the process which wasn't good in the least for a first time experience. I was also given a discount code that was entered when doing the online reservation and when asked was told that I would receive the discount upon return of the truck which that never happened because when I inquired about it once again I was rudely told that he had nothing to do with that and I would have to take it up with someone else. Last thing is I calculated more miles than I intended to use because I really didn't know how accurate my guess-a-mation would be and used 15miles less than paid for and when mentioned was told that I was wrong. The final receipt clearly shows what was used and the difference. I've lost money that I really didn't have being on a fixed income(hence the gladly appreciated discount that wasn't honored) and really lost respect for the U-HAUL company overall
Chanel GAgent was very helpful and friendly
Traci Mi’ve worked at uhaul and cleaned many of the vans. i get that this isn’t a real u-haul facility but because of that the trucks aren’t well maintained at all.
ODRI MAR was excellent, very knowledgeable and friendly, he made the entire renting process very enjoyable. Great job AR!!
Robert BNada
Margaret GThe lack equipment I requested was an inconvenience when moving. The location is not great at all since there is construction going on. Very disappointed.
Cynthia JGas Station is under construction and lacks UHaul signage. No visible outside Key Drop- I am sure it will be fine once the construction is finished.
Ken WThe check engine light came on during my rental. The liw tire pressure light came on. The gas cap was not on. The drivers window although rolled up all the way allowed air inside. This made for a very noisy ride and it was hard to stay cool although the air conditioner was on.
Chaquetta KAR was absolutely great! He helped me with the truck and the dolly and make sure my needs for the move were met. Will definitely come back and highly recommend!
Jonathan AIt was sufficient for our needs. Good that it is a 24/7 location, so we could drop off earlier than requested.
Maurice KEasy and quick. Helpful staff. Truck ran well
Gregory GThere was no place to park the return vehicle as a tractor trailer was parked in front of the spots. I parked the vehicle within the stations lot, and informed the agent. He said, well you can't park it there, and go take a picture of the mileage and gas gage and bring it to me. I had to wait about 20 minutes for the truck to move. I don't think it's my job to take a pic of the mileage and gas gage. The agent was rude, and could not have cared less that there were no parking spots. I will not use this location at all in the future.
Ronna DMake it clearer that this location is a gas station. I almost missed it completely because I was looking for an official looking uHaul location.
Beverly LNothing well probably cheaper Gas
LEON H