Tell them the actual assigned drop off location. Explain the drop off process accurately. Give more than zero information
Raymond R.
Customer Reviews for Route 20 Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Staff at this location was extremely helpful.
Michael D.Everything was fine, process was self-explanatory, directions were clear. I don't think there is anything to improve.
Trevor O.Drop off was right around the corner from me so it was quite easy to get to. The location is prominent and easy to find even if you don't live nearby. Truck return was quick and easy.
DANIEL B.Extend the hours of service on this location from 9 - 1 to 9 - 5 at least.
Marco R.Wasn't the location overall took too long for customer service to respond when I couldn't get in the vehicle causing me to lose a day worth of service and moving time waiting 20 to 30 minutes at a time for customer service also not knowing what I needed prior to getting to the location the long way on the phone once I got customer service on the phone they were very helpful and immediately figure out what the Every time sometimes phone call was routed to the wrong customer service after waiting 20 minutes waiting another 20 minutes or 30 minutes when you're trying to move could be very stressful wanting to do everything right to the company everything went wrong with me the customer
Eusida B.It was all good went very smoothly easy to return
Thomas O.We rented our truck for 26 ft with pick up at 730.. arranged movers times around uhaul. We got a call they didn't have 26 gave us a 20 and said we couldn't pick up until 9! Absolutely threw off the whole day! Had to pay more for movers because we had to make two trips! Will never use uhaul again
Kevin M.Very helpful and flexible customer service
Alejandro M.I asked for a receipt when dropped off with full tank of gas. Only get one online. Got one online and it is blank! Every person who I spoke with on phone was helpful but if online , long wait times for real person seas a pain.
Linda K.Clean the vehicle. There was layers of debris in the dash and in the cup holders. Also, please get better at following up with guest concerns. I still am waiting on a phone call regarding the overcharge for mileage used on your truck. It's been 5 days already and I haven't been contacted regarding my concern. Eleni Tsiros 989-522-4335
Eleni T.My contract said this Marlborough MA location drop off yet, when I punched in my contract number, it said I should return to the Littleton location. I was already in Marlborough and just left it there. Action was easy however I had no interaction with a human being or saw the inside of the facility.
MICHAEL D.Rental process was fast and easy.
Joseph A.The only issue that I would have clarified are the Return of the Truck steps. I confirmed with the gentlemen that checked me in that upon return after office hours all I had to do was bring the truck back to that location and drop the keys into the lockbox in the return lot. i also was informed online that I needed to log in to APP or UHAUL.com and follow return instructions. Using the APP and the .com but could not get past the screen that asks for me to share my location. It stuck there and would not move forward into what I assumed was the rest of the online return process. Other than that, my experience using UHAUL was excellent as stated above.
al G.Improvement is agility in the rental by the UHaul application. I had trouble renting through the app. I only succeeded by calling the UHaul attendant who helped me to rent. I thank the attendants, they are very attentive and efficient in attendance. Thanks!!
Rubenilson E.Great guy organized friendly and covid cautions in place
Adam H.I booked this location because I was coming from out of state to pick up belongings from an apartment I was no longer using due to the virus. Unfortunately it is closed on the weekend, but with online pickup that seemed like more of a minor inconvenience. I reserved the truck for 1:30 originally, but when I explained that I might be in the area early the person at the location bumped the truck time to 12:00 so I wouldn't have to wait. When I got there, the truck was ready and I started the online process. For some reason it was taking a while to verify my documentation and it eventually said it failed before telling me to try again. I wasn't aware that since the time was moved to 12:00, I would only have until 1:00 to complete the process before it locked me out. The failed verification pushed me over that 1 hour allowance. It locked me out so I had the truck with no keys and no one on site to help. Calling the U-haul call center took forever and I had to hang up because I was burning so much time waiting for a service rep. After calling multiple U-haul pickups in the area, none knew how to help and told me to call the call center. After finally making it through to the call center, they unlocked my pickup ability so I could start again and helped verify so I could get the keys. It took almost an hour and a half just to get into the truck to start my move. Please if the online tool locks after a certain time, tell someone that beforehand so they don't think they have from 12:00 - whenever instead of 12:00-1:00. I would have never changed it if I knew that. It took an hour and a half to drive to this location from where I was staying and I almost had to go back empty handed. Overall, the guy at the location who tried to help with the time shift meant well, but that hour window would have been nice to know. I'd much rather pick up from a location with someone on-site next time because this was a stressful experience for pick-up.
Daniel K.Myself and another customer went to pick up our rentals Saturday morning 3/27 and we could not check in with the app. Apparently it was down. So the inconvenience of having to register for the equipment became more of a hassle since we had to have the employee at a satellite office register us so we could take our rentals .. other than that it was easy and I would do it again if I needed to.
Marcy B.Was guaranteed a truck to be ready for pickup at 9:00 Location attendant showed up at 9:05. Was a bit unprofessional. Truck needed to be swept out, and needed oil. Truck was a total “shit boxâ€. Engine was knocking the whole rental time. Cab smelled like smoke. Asked if I could return the truck to a closer location when I was done the afternoon before the day it was scheduled to be returned and the same person told me “no, it's a local truckâ€. Picked it up in Marlborough and wanted to return it to Hudson for my convenience. Local truck ? with Arizona plates. Lol. Total disappointment. Never rented a vehicle from anywhere that was as bad as this one, nor was treated as bad. Truck should be sent to the scrap heap. I'll stick to Penske or Enterprise. New Trucks much better service. SO SAD.
William B.There is a gas station right next door, but the truck was 3/4 full. How am I supposed to figure out how much gas to put to bring the truck back to 3/4 full? So, I filled the truck on return. You could easily charge people for not returning the vehicle full and credit the next customer whatever you collected from the first.
Paul D.HAVE SOMEONE THERE OTHERWISE VERY EASY TO DROP OFF
JOSHUA T.Every time I entered the office, the employee was not wearing a mask. Also, the inside of the truck was dirty, food crumbs, clearly no cleaning has been done since truck was last used.
Fernando C.I was literally delighted with how simple and easy the online pick up was. I was very happy with everything about this rental experience. ¡Gracias!
David C.The furniture pads i ordered were not in the truck, so a little more attention to detail would be nice.
Aaron A.Have the vehicle full of gas at pick up. I did not appreciate having to play the guess how much gas to put in the tank to return it to the same level as I picked it up. I ended up paying for an eighth of a tank that I didn't use. I would prefer to get a vehicle full of gas and return it full.
Edward F.The Uhaul office was not open at 12:30pm, although the sign on the door showed hours of operation starting at 11 am. I had wanted to pick-up additional moving blankets and mattress covers. Also, I wanted to pickup the truck in Hudson MA (which I can walk to), but my reservation got moved to Marlborough MA (and needed to find a ride). The 20' moving van was probably the nicest Uhaul that I've ever rented, it only had 104k miles and ran well, and was clean and in really good condition.
James H.I was charged for two rental periods on a same day pick up and delivery. Also, when I arrived during normal posted business hours (11 am) no one was there to assist me.
jennifer L.Took an extra hour to get our truck. Was told the pick up local toon would have 24/7 service and when we showed up there was no one there. The online pickup was not easy either. Overall terrible experience.
Paul D.I understand the vehicle pickup was switched to this location 24 hours before I was to start my rental. I ordered 3 dozen moving blankets and they were not there. I simply got a “o I don't have any more of thoseâ€. Sure I got my money back but I needed them. Uhaul for me in the past had great communication, the ball was dropped here unfortunately. It caused me to spend more on wrapping supplies last minute.
Patrick N.This was my first attempt to rent for that day. The first attempt was done online and for a pickup at Storage Plus UHaul Hudson. Got there right before opening at 9:00 am but was never able to get the truck and the people there were not much help. Called U-Haul to resolve the issue and could never get through. Ended up driving a few miles to a new location which allowed me to rent a truck on the spot.
Germano S.The location is in the back far away from the street and feels unsafe. A dead rat by the stairs to the office was creepy - seriously.
Jon S.Everything was excellent. Keep up the great customer service.
Jeff S.I'd like someone to call me! My uhaul was not available at the location I needed which cost me extra money and time. 617-510-7149
Sean D.I got charged 175$... my contract stated It should be no more than 70-90$, the guy at the location kept saying he doesn't know why this is happening. I just need my money backs and no one seem to be able to help and it's frustrating
Jeanbertrand G.Very easy check-in and check-out using iPhone. Cargo van was clean, well serviced and had only 7000 miles on it. Worked great for an apartment move.
James B.online check in/check out took more time than expected
Cathy S.Please update pictures on file
Vivian M.Nothing great job!
Steven Z.Hours 9-1 are awful and 9-9:15 on Saturday. The remote pick up and drop off was horrid. I will never use this again.
Joseph F.Trailer was not prepped for rental: one of the front tire safety straps was cut apart with a knife and its ratchet tightening system was jammed solid. The other front side tire strap ratchet system needed more than 30 minutes of work to unjam it.
Steve L.So easy to reserve online and then just pick up. The man that worked there was very nice. Sorry I do not remember his name
Maureen M.Make sure everything that was ordered is in the truck. Missing a dolly that was paid for, had to drive to Northborough to get one.
Sara N.Thanks regarding the gas issue. Helped offset the moving blanket disappointment. Happy thanksgiving
Emily Z.Hours are limited so plan well. That being said, when I thought I was going to be late and called, it was no problem. Drop off easy and receipt emailed quickly as promised.
Andrew W.I had rented two dollies but they weren't inside my van, I used my cell phone because I needed the van before store opening hour so I had to come back to get those accessories and spent few miles unnecessarily
Fabio M.I was charged for a furniture dolly that I never received. I told them that in the return process and never got my $7 back.
Janice K.Great experience Good equipment
Barbara C.Gentleman who helped us was terrific!!
David C.