Customer Reviews for Rairco Car Rental
(U-Haul Neighborhood Dealer)

386 reviews

1828 Main St   Keokuk, IA 52632

(319) 313-5233

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 5/22/2024: Closed
  • 5/25/2024: Closed
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(319) 313-5233

1828 Main St
Keokuk, IA 52632

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 5/22/2024: Closed
  • 5/25/2024: Closed
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The people were nice the truck was clean just need more places to park

Crystallee P 
Rating:
3.0

Customer did not leave a comment.

Wendy E 
Rating:
5.0

Customer did not leave a comment.

isaac R 
Rating:
5.0

Customer did not leave a comment.

Matthew H 
Rating:
5.0

Customer did not leave a comment.

michelle h 
Rating:
5.0

Customer did not leave a comment.

Michael P 
Rating:
5.0

Customer did not leave a comment.

dave h 
Rating:
5.0

This location is run by the best people.

Denise E 
Rating:
4.0

Customer did not leave a comment.

Matthew H 
Rating:
5.0

Customer did not leave a comment.

Fawn S 
Rating:
2.0

Customer did not leave a comment.

Leann B 
Rating:
4.0

Very convenient and safe.

Joe S 
Rating:
5.0

Customer did not leave a comment.

Elizabeth F 
Rating:
5.0

Top notch customer service. 100% satisfaction!

Candi H 
Rating:
3.0

Customer did not leave a comment.

Rachel K 
Rating:
3.0

Convenient with limited space.

Joseph S 
Rating:
5.0

Nothing at all. Best U-Haul experience I’ve ever had. Can’t say anything should be improved. Just a great experience.

JEFFREY H 
Rating:
5.0

Customer did not leave a comment.

vanessa h 
Rating:
5.0

Customer did not leave a comment.

Richard W 
Rating:
5.0

Friendly and accommodating staff.

lori l 
Rating:
5.0

Customer did not leave a comment.

shelly h 
Rating:
4.0

Great customer service

Brad S 
Rating:
1.0

Customer did not leave a comment.

Jonathon H 
Rating:
4.0

Customer did not leave a comment.

kim F 
Rating:
5.0

This is a great place to do business. Very helpful.

Terry M 
Rating:
5.0

I have used this location many times. They always work hard for me.

Terry M 
Rating:
4.0

Customer did not leave a comment.

Brenda J 
Rating:
5.0

Customer did not leave a comment.

Bryan F 
Rating:
4.0

The truck I rented had just been turned in. The staff did not have a chance to clean it.

Douglas F 
Rating:
3.0

Again no-one on site during normal business hours. Sign on door "running errands", checked in the trailer via app. Left it in a good and legal parking location. No damage caused by me on trailer. Yet I was charged $29.40. Very dissatisfied customer!!

Edwin S 
Rating:
3.0

Customer did not leave a comment.

Jerry L 
Rating:
5.0

Nothing at all

Michael D 
Rating:
5.0

Very helpful and accommodating!

Starre M 
Rating:
3.0

Do a better inspection of the equipment before you put someone in it. The rotors were SHOT, an absolute fight to stop the vehicle..

STEVE M 
Rating:
5.0

Customer did not leave a comment.

Ashlee C 
Rating:
5.0

Customer did not leave a comment.

Derek T 
Rating:
5.0

They tried very hard to help me with a situation about cost of the rental. I have used them several times. They always do great for me.

Terry M 
Rating:
4.0

Customer did not leave a comment.

Alan H 
Rating:
4.0

Customer did not leave a comment.

James S 
Rating:
1.0

Lost the key, was told recovery would begin, ended up being an $800 dollar key in an already stressful moving situation

Courtney M 
Rating:
5.0

Customer did not leave a comment.

Timothy M 
Rating:
4.0

Agent was easy to work with and went the extra mile to help us out.

Mary J 
Rating:
4.0

Right rear tires were very low. Others were slightly low. Luckily I had an air compressor at the home I was moving out of since it needs 110psi. Fuel economy was even lower than expected. Averaged 6.6mpg from SE Iowa to Colorado Springs. Was fully loaded and had a tow dolly. But still lower then an RV I rented with same V10 drivetrain, going same speeds similar weight and drag and it also had a aux generator running for AC. I expected closer to 8-9mpg.

Michael G 
Rating:
5.0

Customer did not leave a comment.

Alexis J 
Rating:
5.0

Kind, efficient lady who took care of our needs with prompt service.

Linda D 
Rating:
5.0

I love their friendly customer service they were so polite and well-mannered I definitely would go back to him because they treat us like we are supposed to be

robert m 
Rating:
5.0

Customer did not leave a comment.

TERESA S 
Rating:
5.0

Customer did not leave a comment.

Billy C 
Rating:
5.0

Went above and beyond to troubleshoot and help resolve a lighting issue which ended up being my vehicle’s problem (blown fuse).

Kevin H 
Rating:
5.0

Customer did not leave a comment.

mike s 
Rating:
5.0

Customer did not leave a comment.

George H 
Rating:
5.0

Wonderful experience as always. Definitely recommend this location to anybody.

Emma H 
Rating:
5.0

Customer did not leave a comment.

GLEN D 
Rating:
5.0

Great service as always. Highly recommend this U-Haul location. I'll be back.

Emma H 
Rating:
5.0

Awesome to work with.

jesus n 
Rating:
4.0

Customer did not leave a comment.

Martha E 
Rating:
5.0

Customer did not leave a comment.

MIchael G 
Rating:
5.0

Customer did not leave a comment.

Ross T 
Rating:
4.0

Nothing it was all good. Thank you!

Fawn S 
Rating:
5.0

Very friendly lady

Alysia H 
Rating:
5.0

Customer did not leave a comment.

Christina M 
Rating:
5.0

Three trucks, small, medium, and large. Someone rented the medium and other towns had their mediums booked. We had no option but to rent the large with it being 1/3 full. Suggest renting ahead as it is all online.

juliq F 
Rating:
5.0

Customer did not leave a comment.

Jason Z 
Rating:
5.0

Customer did not leave a comment.

daytwan b 
Rating:
5.0

The lady who I dropped my trailer off with was very nice and helpful. So friendly! :)

Rebecca W 
Rating:
4.0

No one was there

Starre M 
Rating:
5.0

Customer did not leave a comment.

Katherine T 
Rating:
5.0

Always friendly and ready to help in any way they can. Highly recommend this U-haul Business.

Emma H 
Rating:
5.0

Don't use them all that often, but whenever I need them, they're there and ready, friendly, equipment is in great shape, always happy, makes happy customers!

brian c 
Rating:
5.0

Customer did not leave a comment.

Breann S 
Rating:
5.0

Customer did not leave a comment.

Bill A 
Rating:
2.0

There is minimal lighting at the site and its hard to see the truck for damage and it is a dark neighborhood doesn't totally feel safe Last rental they forgot to add the appliance dolly and moving carts. This is the second time I have tried to rent from this location and they have been sick. Showed up 1/22 in the morning to get the missing appliance dolly and moving carts and they weren't there.

DOUGLAS M 
Rating:
5.0

Always very helpful and friendly. I've used their services often and am always pleased.

Emma H 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W 
Rating:
5.0

Customer did not leave a comment.

Daniel P 
Rating:
5.0

Customer did not leave a comment.

Josh A 
Rating:
3.0

Customer did not leave a comment.

THOMAS K 
Rating:
5.0

They are very friendly and always ready. I have used they several times.

Terry M 
Rating:
3.0

I really liked the lady that worked in the office when I went to pay for the Uhaul. She was very nice and helpful. I would recommend her. But when we were unloading the uhaul, which took less than 30 minutes, the battery went dead. It was 9pm and there really wasnt anything I could do at that time since I didnt have jumper cables. So the next morning I called the number, told the younger girl of the situation, she said she would call her dad. So someone came to jump it, I had to help him do it, and then he asked how I was paying. I didnt understand why I would need to pay when there was no way the battery should have gone dead that fast and its their uhaul. So he called the older lady and she said it was a seperate company and I would have needed to call uhaul roadside assistance which had I known I would have done that. Anyway she said she would have her husband call me but to my knowledge he never did. And I ended up not getting charged. However I was charged for the estimated 20 miles when I only used 3 miles. I sent an email and havent heard anything back. Like I said I would recommend the place because the girl that runs the office was very polite and helpful but I'm disappointed in the other things.

Evelyn G 
Rating:
3.0

Customer did not leave a comment.

MARYFRANCES S 
Rating:
4.0

Customer did not leave a comment.

HAROLD C 
Rating:
3.0

Had a 9 am reservation, I had to call them at home and they got there at 10 am Had to wait for the computer to start and them to sweep out the trailer

TIMOTHY D 
Rating:
4.0

Rented trailer for two days. Contract came back as five. When I complained they said I would only be charged for the days I had it. Returned it in less than 48 hours. Was still charged for five days.

Dan P 
Rating:
5.0

Customer did not leave a comment.

LINDA K 
Rating:
5.0

This location is perfect staff goes above and beyond

William H 
Rating:
5.0

Denise was wonderful. I contacted her via phone. She arranged everything for me and my husband was able to puck it up a few hours later. She went over and above to accommodate my needs!

Joann T 
Rating:
5.0

Customer did not leave a comment.

Isaac R 
Rating:
5.0

Customer did not leave a comment.

Isaac R 
Rating:
5.0

Customer did not leave a comment.

celia m 
Rating:
5.0

Customer did not leave a comment.

Tammy B 
Rating:
5.0

Customer did not leave a comment.

Isaac R 
Rating:
5.0

Customer did not leave a comment.

Isaac R 
Rating:
5.0

Customer did not leave a comment.

Shelly D 
Rating:
5.0

This was the same car dolly we rented when coming from Milton, Florida in November of 2020. Definitely used and not brand new, but it did the job. It looked the same and in the same condition as when we picked it up from U-Haul Moving & Storage of Milton, 6050 Hwy 90 in Milton, FL. The lady that helped us in Keokuk was very nice and professional.

Terry M 
Rating:
5.0

This location is by far the best I have ever used

William H 
Rating:
5.0

Really polite & helpful. Thank you for making it so easy to rent!

Richard T 
Rating:
5.0

Uhaul personnel was very knowledgeable of equipment and services. I had a very friendly experience at this location. I will continue to use this location with all my truck rental needs.

Emma H 
Rating:
5.0

Customer did not leave a comment.

CHARLES B 
Rating:
5.0

Everything was perfect. Would use them again.

Matthew P 
Rating:
5.0

Customer did not leave a comment.

Amanda D 
No reviews have been submitted for this location.

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