El cliente no dejó un comentario.PHILIP H.
Customer Reviews for Professional Ground Covers Inc
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The check out process it terrible because if your phone will not have enough space to finish return or get charged.Terrance B.
El cliente no dejó un comentario.Borhan K.
El cliente no dejó un comentario.TRAVIS W.
El cliente no dejó un comentario.Shanae W.
El cliente no dejó un comentario.ADRIAN A.
You are already doing a nice job, keep it up. See you next time.CHINYERE N.
The truck was dirty. The doors were hard to close. There was no nob on the drivers side window to roll it down.ERIC C.
El cliente no dejó un comentario.GABRIEL W.
RE-education in customer service professionalismSAMUEL A.
Ms. Virginia handled everything very well. I have no complaints and will use this location again.AMANDA U.
Friendly greeting, provided clear instructions. Assisted me, and answered my questions.CONSTANCE H.
El cliente no dejó un comentario.Cory P.
El cliente no dejó un comentario.GREGORY M.
El cliente no dejó un comentario.Marvin G.
El cliente no dejó un comentario.Sylvain P.
To improve you guys need to train the lady that was at the location the day of the return to provide better quality customer service, she was rude and not precessional at all.Alfredo A.
The truck was quite dated and the driver window manual roller was missing the knobThien N.
El cliente no dejó un comentario.Gerard M.
El cliente no dejó un comentario.VERLUNDA M.
The online pick up went to a stop while taking the driver license bar code in the back. Similar issue happens while doing the same process a week earlier at another location.Sylvain P.
El cliente no dejó un comentario.Tamia C.
Had to wait 15 minutes for person in charge to get there...then had to wait on him to take care of two other customers. Took an hour to rent the truck even after online check in.BRIAN C.
El cliente no dejó un comentario.TYRONE N.
For the truck to be clean. I also dropped off the truck at 7:30pm last night.BEVERLEY G.
El cliente no dejó un comentario.Harbhajan K.
The online check in and check out process is truly efficient and fast. It was hassle free and user friendly.OYEYINKA O.
El cliente no dejó un comentario.HENRY P.
El cliente no dejó un comentario.HENRY P.
El cliente no dejó un comentario.Robin G.
The management is terrible, the man with he's big dog in the office with attitude.Ibrahim D.
Definitely does not represent the u haul brand well. Would have preferred going to a real uhaul location versus a company that just has a couple uhaul vehicles. Would not rent here again for any reason.Christina H.
I was not informed that my vehicle could not remain on-site by the rep that checked out the truck. The location called after I was already working and told me that if it was not moved before 5:00 p.m. that it would be locked in from Friday to Tuesday. They need better communication with customers concerning parking and the fact that they lock the gate after hours.ARTURO A.
I wasn't going to gig the star system here, but my map kept saying that uHaul was a part of the church down the street. Then I tried calling the phone number and no one answered. So I drove around for a while and finally found it. Lady said she had no internet, so thats why phone was out. So that was frustrating to say the least. Thanks.Douglas S.
Very impressed with how nice and helpful the owner was. Great customer service.Mike M.
El cliente no dejó un comentario.Derrick T.
I just wish the site and the uHaul hq or where ever you call for after hours, was on the same page. They can't both say something completely different than each other if you guys are partners or work together.Caswell G.
We went to rent our reserved U-haul 26' truck Saturday. Rental process exceptionally long. After process was finished, we told them we would drop off at a Uhaul near our destination (50 miles away) only to find out the truck was owned by the property we rented from and had to be returned Sunday. We had no option but to rent as movers were waiting to load. Because they weren't open on Sunday, we were charged $20 for an "after hours" return. That's in addition to the additional $50 charged to drive back to their location (plus having to have someone me up.) Inconvenient and costly! When we called to reserve, if we had been told, "yes we have a 26' truck, but it's local rental only", we would have looked elsewhere!Dana B.
need rear light bulbsIgnacio M.
the brakes were sticking and transmission slipping but customer service is amazing!Cherri D.
El cliente no dejó un comentario.Richard N.
My experience was very frustrating to say the least. I booked online. When It was time for pickup the location was closed. I had to call the 800# to get my reservation changed to another location. The customer service agent was not very knowledgeable. She finally reserved me a truck. As asked if the location was open on Sunday for me to drop it off. She had to check with the scheduler. She came back on the call as said the location was open on Sunday. On Sunday, I arrived to drop off the truck, the location was closed and the gates were locked. I spent time again calling 800# trying to find out what to do. This time the agent was knowledgeable. She called the scheduler and give me specific instructions on what to do. From beginning to end this was not a pleasant experience and the truck had a warning indicator that a tire was low when I picked it up. Will not rent from UHaul again.Vonda G.
El cliente no dejó un comentario.Cecilio D.
El cliente no dejó un comentario.Delissa T.
Did not receive equipment requested and was still charged for it even though it was not available.Harry S.
I was locked out of the return place. It was chained up. Truck smelled of smoke.DeAnna H.
The woman informed me that I had to return my truck before 5. I show up to return the truck at 11 am and they have their gate closed and I can't return. I go back home and I proceed to call and hour later. Still no response and the voicemail is full. I call every hour up until 5pm and no response. I wait until the next morning and go to return it and after speaking with the woman at the desk she tried to charge me for an extra day which was not gonna happen. She told me she had to go and get something so she closed the gate. That's on you not me, so charging for you having to run errands is not happening.Jessica N.
The location mainly sold pine straw and only had one Uhaul vehicle on site. I would recommend other locations who would have more vehicle options.Charles H.
Great gentleman pleasant to do business with.Linda C.
El cliente no dejó un comentario.Jesus R.
I'd only recommend if they were open. I was misinformed that this location could be processed via my mobile phone and that turned out not to be true. Took almost two hours to get my truck processed so I could begin my move and this severely threw off my schedule.Joycelyn C.
Great customer service. Very professional and polite. Thanks.Tiarra H.
El cliente no dejó un comentario.KHONG V.
Truck was clean, but the day board had a oil light on when I picked it upJorge V.
First let me say, I was extremely pleased with the service I received from Guillermo (very sweet and kind gentlemen). Now to my only complaint, I called upset because I was looking over my contract after reserving my rental. I noticed it said I reserved a 15' truck not a 10' truck as requested. Which means I'm spending $10 more for the rental. It was explained to me that the 10' truck was not available. But I would have preferred and it would have been better if I were told that at the time of my reservation. I should have been given the courtesy of making the decision of whether to take the 15' or go somewhere else. Instead I didn't find out until after reading the contract days later. However with that said, Guillermo remain very calm with me on the phone (I was not calm at all) and professional. Overall the customer service was great. The truck was immaculate! No dents, no trash in the cab or trailer, and smelled clean. All of which I throughly appreciate. I would return and definitely recommend THIS location to others.Kimberly W.
Location was convenient and staff were friendly. Had to rent a truck with the check engine light on. Was told it needed an oil change.Bradford O.
Faster serviceSharon W.
Customer service was terrible and car smelled really bad. Will not recommend this locationAkida M.
Too expensive, considering I left you more gasCHARLES M.
Cab had coffee stainsTimothy M.
El cliente no dejó un comentario.ikeah A.
The man who works there was very helpful and nice. Will be backTERYNE J.
While the young lady at the counter was pleasant, she was NOT at all knowledgeable about the optional protection products she offered. I did end up purchasing their protection package, only to go outside and find the dolley we were going to be using to tow our sons car to him in WV was damaged. The neck on the trailer was bent. The worker who hooked the dolley to my truck was no help because he spoke no English. I attempted to inform the older man from inside the building, but he attempted to discount the damage. I asked to have it at least documented on my contract prior to leaving; he told me he â€œwas not going to do that.â€ When I made him aware that I was concerned whether I would have problems with the vehicle staying in line with the truck while in tow, the man told me he was probably not going to be able to rent it to me since I was concerned about safety issues. He stated he didn't want to be responsible for anything. When I informed him that I'd already purchased the protection plan he stated he would mark the damage with some tape but that was ALL he could do. My only other option was to try and find another dolley at the last minute. That posed a huge problem with our travel plans as we had already pre-paid for our hotel which had a non-refundable policy. I was very disappointed with the way I was treated and felt my intelligence had been insulted.Johnnie G.
This location was very hard to find. The people and the service were excellent. They were super nice. But while driving the vehiclevalgenice O.
El cliente no dejó un comentario.Homer A.
El cliente no dejó un comentario.angela G.
Continue to service and inspect all equipment. Great job!Peter C.
El cliente no dejó un comentario.sandra A.
El cliente no dejó un comentario.luis V.
El cliente no dejó un comentario.Elizabeth V.
We had a 9:45 a.m. appointment the location did not open until 11 a.m. we had to call six to seven times before we finally got someone to answer the phone we were an hour late for our appointment to pick up the tardiness of the owner cost of serious delays throughout the day. I cannot say I will ever use this location again nor can I recommend it to a friend and in the end this experience cost me over a hundred dollarsConnie B.
The people at this location were the friendliest and kindest people ever! Muy Bueno! They have the best customer service for UHaul I have seen since I visited Swanson Auto Sales on Buford drive! Great job you all! Special thanks to the clerk and the manager I talked to there!Lawrence H.
Very ProffessionalJENNICE A.
Customer service was not good. I felt like the lady helping me did not know much and tried to charge me more than my online price. She called her supervisor and he took over and told her not to charge me. She never explained how to return the vehicle nor did she cover mileage and gas refill requirements.John A.
Great service and timely work from Paul & GermoMatthew B.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.Jasmine S.
Although a secondary business at this location, the manager of the pick-up station was knowledgeable about the rental process and helpful in preparing the rental for use. I would go there again.lang W.
El cliente no dejó un comentario.Tracy M.
When I needed the number of the location because I was running late your customer service rep told me she didn't have it, wasn't helpful and honestly rude. The location was great!Arin M.
I reserved my truck a week ahead on-line. I had my printed confirmation from the on-line rental confirming my pick up time. I received a text, phone call AND email the day before confirming my pick up time. When I arrived to pick up the truck I was told they were only open for landscaping business and not UHaul. I would have to come back. The receptionist was rude, she said they are never open that early for UHaul business and she had no idea why anyone would have made the reservation at that time. The truck was there and so were the personnel, she just refused to complete my paperwork and let me have the truck. This was not the pick up site I had requested. This was a change from my on-line request.Pam I.
When I picked up the truck the gas light was on so I had to rush to the gas station to put some gas in it to prevent from running out of gas. I had to go back and tell the clerk to adjust where she had the estimated gas in their system. The truck ran great but the gas issue was a big problem for me.Michael D.
El cliente no dejó un comentario.Isabelle E.
Everything was perfect! Thank you!Charles W.
El cliente no dejó un comentario.David C.
There was no dolly in the truckMatthew C.
Very good customer service. Truck ran really well.Kimbalie M.
El cliente no dejó un comentario.Jose V.
El cliente no dejó un comentario.Kenneth B.
The service was fast, convenient, and courteous.VIRGINIA B.
El cliente no dejó un comentario.Terolyn W.
It was very easy to rent. I will do it again.Cameron R.
Easy & convenient.MARY W.
El cliente no dejó un comentario.GRACE C.
El cliente no dejó un comentario.Renato D.
I was not a very happy customer on Friday march 30th, my pickup location was changed. Not even a courtesy of a phone call or email was made to inform me about the change. That is not the way to do business. We know uhal is a big giant company, but its your customers that make it big. Treat pple with respect and dignity.Oluwatosin I.
Very professional and through. I enjoyed by experience and woukd use this location again, if needed in the future.Renee G.
Took us almost an hour and a half to open the door cable was Tangled Up I did send the rental guy a picture of the cable truck it was dirty it wasn't clean and we need to have a refund.BEATRIZ D.
El cliente no dejó un comentario.Free Life C.