Customer Reviews for Professional Ground Covers Inc
(Distribuidor de U-Haul del vecindario)

242 comentarios

2665 Sugarloaf Pkwy SW   Lawrenceville, GA 30045

(770) 962-8232

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 4:30 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(770) 962-8232

2665 Sugarloaf Pkwy SW
Lawrenceville, GA 30045

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 4:30 p. m.
  • Dom.: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Virgilio M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ken K. 
Clasificación:
4.0

This was the third location I was sent to. I reserved a truck to be picked up in Grayson Ga on 5/7/22. I was told they rented my truck and was sent 31 minutes away from my house. When we got there in Lithonia, no one was there. We finally got to the above address to pick up a truck, almost 2 hrs later. I would not recommend U-Haul to anyone. Got to my new home, started truck in the morning only to find a check engine light on.

Raymond N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antione H. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Celia L. 
Clasificación:
5.0

Excellent service!

Hugo Z. 
Clasificación:
5.0

Very excellent service

Nana A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Frank A. 
Clasificación:
3.0

Pick up location changed from my original requested location. This one being 30 miles away from the location I requested pick up. I also had 3 Dollie's and a dz blankets on my reservation. They were not in the truck when I picked it up. I called uhaul and received a call back 40 mins later. I was told I could go back in the morning to pick them up. I asked that they be added to my other order that was to be picked up in the morning 25 miles the other direction. The charges remained on this reservation. I had to call 2 times to have them removed. I was told it will take 3-5 days to see the credit.

Caitlin M. 
Clasificación:
1.0

When I received the car, I checked the car fueling scale on a scale and filled it in when returning the car. However, they told me to fill in the middle scale more. I did not know the phone number of the place I picked up, so I refilled the oil. I filled it up by $32 more. It's really disappointing.

Jinwoo L. 
Clasificación:
5.0

El cliente no dejó un comentario.

COURTNEY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

abdul H. 
Clasificación:
3.0

When it was time to return the truck, the return app would not allow me to submit my location. That prevented me from closing out the account automatically, so I was charged an additional $20 fee for U-Haul logging me out..

Lori J. 
Clasificación:
5.0

excellent customer service

Hugo Z. 
Clasificación:
5.0

Will use directly next time.

Jennifer C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lsharol H. 
Clasificación:
3.0

Very helpful and pleasant to deal with

Shelia B. 
Clasificación:
5.0

More hand trucks for customers. They were completely out, which made it harder to move.

Joyvet J. 
Clasificación:
1.0

Rude employees who refused rental. I had to call uhaul directly

Samantha G. 
Clasificación:
5.0

Great service. Very pleasant.

JOSHUA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMIR C. 
Clasificación:
5.0

Continue to be professional.

Wayne B. 
Clasificación:
5.0

Excellent service. I recommend to my friends. Thank you for the good service.

Augusto L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNY P. 
Clasificación:
3.0

My truck was horrible I told them I didn't use a dolly and I was still charged

KATRINA C. 
Clasificación:
5.0

Great equipment and awesome customer service!!! I give them 5 out of 5

ERIC R. 
Clasificación:
5.0

Superb extra mile service here. Increase the equipment available!

JERRY S. 
Clasificación:
4.0

Provide additional equipment to the location.

JERRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yury D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMADUR R. 
Clasificación:
5.0

The only uhaul place I'd rather go to! Great customer service, very friendly, nice and clean vehicles. Couldn't ask for a better time and service while going to this location! Thanks again Guillermo you're a life saver !

ANGEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Qais N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIONNE D. 
Clasificación:
4.0

El cliente no dejó un comentario.

William T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
5.0

Very Friendly staff will definitely be back.

TAMARK D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY N. 
Clasificación:
1.0

The employees there they so mean disrespectful customers

sadiki K. 
Clasificación:
5.0

Guillermo has been the sunshine on a rainy day! Very helpful very kind very understanding a pleasure to do business with. I would recommend this location specifically to family and friends.

ANGEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIAN A. 
Clasificación:
3.0

El cliente no dejó un comentario.

KENNETH R. 
Clasificación:
1.0

U-Haul website is terrible. I chose one location but it changed to a different location without telling me. So I showed up at the wrong location. Meanwhile my truck was 15 miles away. That means 30 miles round trip at .99 per mile is $30 extra to my charge. The truck didn't have a ramp. How can you load a truck without a ramp? The sun visor was broken & constantly hit me in the head as I drove. I tried to call U-Haul twice. First time it told me the wait time was 27 minutes. The second time it told me the wait time was 41 minutes. What a joke. Probably because everyone is having experiences like me.

Sean A. 
Clasificación:
4.0

El cliente no dejó un comentario.

michael H. 
Clasificación:
5.0

Possibly give more than four hours for per day rentals

MARVIN J. 
Clasificación:
3.0

the truck smell

KEVIN N. 
Clasificación:
1.0

Make sure everything works especially when it's being use for long distance, the mirror was broken it wouldn't stay on place that's my complaint also the location where I picked up didn't even have ink for the printer email wasn't working and had to screenshot a partial picture of the contract

ANGELA W. 
Clasificación:
5.0

Great service

JAKICHA B. 
Clasificación:
3.0

Not very customer friendly. I was running a minute or two behind before they closed. I call the number on the contract about four times before the owner answered on a cell phone to tell him I was on my way before they closed. He was not at all accommodating when he responded by saying if the people working are not there when I get there he's not “losing anything”. Also, I reserved the rental for 24 hours and I received a call from the company saying they were expecting it to be returned four hours earlier. They were told to check the reservation. I would not be a repeat customer and would not recommend a friend simply because the response I'd gotten and lack of communication.

Reginald O. 
Clasificación:
5.0

Thank you to the agent named Virginia at the Sugarloaf location! She was so helpful and went above and beyond with my uhaul rental! I will surely recommend her to family and friends! God bless you Virginia!

JOANNE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONTELLE J. 
Clasificación:
3.0

The wipers need to be replaced ASAP and the ramp kept getting stuck

ROSA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marion R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES A. 
Clasificación:
3.0

Brakes were starting to squeal. Window handle on driver's side was broken. AC did not seem to cool on upper setting. When set to blow both on chest and feet, it cooled better. Vehicle was very clean and was wiped down just prior to my use. U-Haul's rates are deceptive. $19.95 sounds great, but the coercive statement about replacing vehicle the day of any accident leaves little choice, so essentially is a forced fee, and should be advertised. And then there is mileage cost, plus gas refill. $20 become nearly $60. Why not add in a $10 fee per tire for wear? Staff was efficient and professional, tolerating this grumpy old man with grace.

Kim S. 
Clasificación:
5.0

Easy quick and convenient

Keenan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime R. 
Clasificación:
5.0

Exactly miles cost

GUSSIE James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaleen C. 
Clasificación:
5.0

The staff was very friendly and I will be returning again and again!

BEVERLY J. 
Clasificación:
3.0

none service was good

LAWRENCE WELTON J. 
Clasificación:
1.0

Both Hispanic female and male employees that waited on us, were absolutely rude and threatening

MILLICENT S. 
Clasificación:
5.0

You guys are very helpful thanks

SARFARAZ N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAIME B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP H. 
Clasificación:
5.0

The check out process it terrible because if your phone will not have enough space to finish return or get charged.

Terrance B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Borhan K. 
Clasificación:
1.0

El cliente no dejó un comentario.

TRAVIS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanae W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIAN A. 
Clasificación:
5.0

You are already doing a nice job, keep it up. See you next time.

CHINYERE N. 
Clasificación:
2.0

The truck was dirty. The doors were hard to close. There was no nob on the drivers side window to roll it down.

ERIC C. 
Clasificación:
2.0

El cliente no dejó un comentario.

GABRIEL W. 
Clasificación:
1.0

RE-education in customer service professionalism

SAMUEL A. 
Clasificación:
5.0

Ms. Virginia handled everything very well. I have no complaints and will use this location again.

AMANDA U. 
Clasificación:
5.0

Friendly greeting, provided clear instructions. Assisted me, and answered my questions.

CONSTANCE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cory P. 
Clasificación:
3.0

El cliente no dejó un comentario.

GREGORY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sylvain P. 
Clasificación:
2.0

To improve you guys need to train the lady that was at the location the day of the return to provide better quality customer service, she was rude and not precessional at all.

Alfredo A. 
Clasificación:
5.0

The truck was quite dated and the driver window manual roller was missing the knob

Thien N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERLUNDA M. 
Clasificación:
5.0

The online pick up went to a stop while taking the driver license bar code in the back. Similar issue happens while doing the same process a week earlier at another location.

Sylvain P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tamia C. 
Clasificación:
1.0

Had to wait 15 minutes for person in charge to get there...then had to wait on him to take care of two other customers. Took an hour to rent the truck even after online check in.

BRIAN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

TYRONE N. 
Clasificación:
5.0

For the truck to be clean. I also dropped off the truck at 7:30pm last night.

BEVERLEY G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harbhajan K. 
Clasificación:
5.0

The online check in and check out process is truly efficient and fast. It was hassle free and user friendly.

OYEYINKA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY P. 
No se han enviado comentarios para esta ubicación.

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