Very friendlyMark P.
Customer Reviews for Professional Car Cleaning
(U-Haul Neighborhood Dealer)
Oneonta, NY 13820
Servicios en esta ubicación:
- Lunes7 a. m. - 11 a. m.
- Tue–Fri7 a. m. - 12 p. m.
- Sábado8 a. m. - 12 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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El cliente no dejó un comentario.scott S.
El cliente no dejó un comentario.Marcus D.
El cliente no dejó un comentario.Karen P.
El cliente no dejó un comentario.robert S.
El cliente no dejó un comentario.Patrick R.
Gary was excellent, great establishment, uhaul trailer worked well. Price was perfect.Clinton R.
Excellent equipment, communication, and service! 😊SAMUELG W.
The truck was dirty inside and out,. Also just about every corner and the side of the truck has been hit. When I went to pick it up, there was a brake light and an alarm going off. It wasn't the parking bake warning. I had to call roadside assistance to find out that it from the wheels being turned to far or parked on an incline. Toke over 45 minutes to pick it up. It also was parked close to another truck and if you just turned and pulled away, the tail swing would have hit the other truck! I was picking it up in the dark. There is not sufficient light on the key lock box. Had to use my phone to see the combination lock. Just a total disappointing experience! I have pictures I would like to share of the condition and cleanliness of the truck. I can't believe that this vehicle was even rented. I usually don't complain, but completely unacceptable. Also they were going to charge a gas fee originally till I disputed it. I filled a concern and nothing was done. I will never rent another U-Haul unless it is my last resort! I still think that there should have been some form or compensation!James H.
In my quote, I opted out of the collision coverage because my auto insurance covers all rental vehicles but it was added to the final document that I signed before I realized it. Uhaul swindled me out my money. I will NEVER use uhaul ever again.John M.
El cliente no dejó un comentario.Nolan V.
Manager was very polite and thoroughly explained the responsibilitiesof the contract. I would use a truck from this location again.Joseph P.
Truck was new and the only problem the Passenger Seat creating a lot of noise while driving I think some Rubber or foam may be inserted behind the seat to control the vibration/soundFATIMATAHIR I.
El cliente no dejó un comentario.Sigrun M.
El cliente no dejó un comentario.Kristin B.
El cliente no dejó un comentario.Shirl G.
Have the reserved size vehicle available when taking a reservation. Forced to take a larger vehicle at a higher price after 2 locations did not have the vehicle I reserved. Felt like I was being price gouged. Employee I dealt with was respectful, and the fault does not lie with him.chris V.
2 driveways, large lot,very easy to drop off in and outRonald L.
El cliente no dejó un comentario.Brian M.
El cliente no dejó un comentario.Kurt S.
The 26' truck I rented needed a power steering pump , it leaked oil on my blacktop driveway The truck was at the end of its cycle of useGary C.
This place is greatDorothy H.
Gary is always extremely helpful. Thanks!Melissa A.
For some ridiculous reason they split my rental in two different U-Haul places ..who had time for that!? And I didn't even know it until I got there AND got there at two thirty two hours ahead and office closed!!! AND ridiculous self check in confusing as fuck check in process and then I see tow dolly there and my truck and stupidly do I do not take this j don't g get it.. where as the other people ...my uhual was not even originally reserved there way across town..but last second I get oh you gotta go here. Then....with no one around 2:30 in afternoon I got so confused by myself picking up a tow dolly trying to back up close trying to pull it myself...ridicy...but the worst part I got charged from one place and when they redo the bill since they didn't include the tow dolly at this place I got charged for 2 days of the tow dolly or $28 safe movie which I never agreed to and the only way they could add the tow dolly was by charging me for missing fuel which was a $30 charge and then they added like 75 $80 of fuel trying to rescue their tow dolly charge and I ended up with a 248 Bill from U-Haul and I will never use their services again especially 23 Reynolds Street!!!!!in Oneonta... They're confusing practices cause me almost double if not way over the cost of what it would have been an easy rental and the reason I had to get a truck wasn't cuz I had to move anything it was because they wouldn't allow my 2000 S10 pickup truck to pick up their tow dolly cuz they said it was too old she's a bunch of b******* it's an S10 Chevy pickup truck!! They just got you screwed coming and going....ripped me off!! Neileen P.
El cliente no dejó un comentario.Christine G.
Gary, the manager, personally well over the truck's dashboard which was very helpful & not usually done by other rental locations. It was an important alert light/switch which affects the low gears operating. Find this very important detail to attention that makes this location outstanding.Gary H.
Gary's alright.Vanessa P.
El cliente no dejó un comentario.David G.
El cliente no dejó un comentario.David R.
El cliente no dejó un comentario.patricia P.
Interior of van was not clean, had to clean ourselves!!!! Clean the VANDavid G.
My experience at this U-Haul location was excellent, the owner was very nice and helpful and it was a smooth, easy transactionStacy B.
gary is very very accomadating and helpful to me when renting a van.that is why i always callhim.Marcus D.
The cab smelled like an old baby diaper (urine). I kept the windows open during the entire rental time and the smell of urine persisted.Heidi P.
Excellent service ... perfect as is.Susan M.
El cliente no dejó un comentario.Karla C.
El cliente no dejó un comentario.Ewa G.
And was over charge I booked from 2 pm to 6pm I arrived at 330 and had to rebook cause it was passed my time and was charged twice I don't blame the place I picked it up from I blame U-Haul for thatJaime R.
The app sucksGary S.
Excellent service and equipment. Great place.Susan M.
El cliente no dejó un comentario.Mark W.
The truck was returned after hours so there was no one there. The key was left in the Dropbox.Michael L.
El cliente no dejó un comentario.Dionne S.
El cliente no dejó un comentario.Scott F.
The location was not the issue. The issue was that when I went to get my truck, I was never given a code for the lockbox. When I called the 800 number, I was told I didn't have a truck and couldn't get a truck. 4 calls later (and over 2 hours) I spoke with Jessica in Albany who said I DID have a truck and was able to give me the code to get the keys. So the locations were fine- but your customer service though the 800 numbers and such is awful.Jennifer G.
I wish there was someone there at the site to answer questions. The app check in - check out was confusingDavid W.
El cliente no dejó un comentario.Orli G.
Nicest owner/ manager- called the day before, made the check in/out easy. Honestly the best U-Haul experience I've ever had!Jeffrey B.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.Richard Y.
El cliente no dejó un comentario.Jacqueline S.
El cliente no dejó un comentario.john S.
El cliente no dejó un comentario.Daniel G.
El cliente no dejó un comentario.victoria K.
Staff were very pleasant.Donaled B.
El cliente no dejó un comentario.Kimberly S.
My main gripe is being presented with an unanticipated $15 charge for cleaning the van, which was returned in the same state that it was taken. Such hidden charges are not a good way to do business.gareth H.
El cliente no dejó un comentario.Melissa L.
El cliente no dejó un comentario.Joseph L.
El cliente no dejó un comentario.Heidi P.
El cliente no dejó un comentario.Yuejia X.
Pick up was a breeze. That guy was so nice!!Deborah T.
El cliente no dejó un comentario.George S.
El cliente no dejó un comentario.David G.
Gary was very helpful in getting us set up for our move. ¡Gracias!DAVIDA JR D.
System was having issues and employee didn't have much tech support with app. Gentleman before me was waiting so long that he changed his date of pickup and left. Overall employee was great and apologetic but I was very nervous that I wouldn't get my truck. Luckily that wasn't the caseAma B.
El cliente no dejó un comentario.John C.
I Had to drive 40 minutes out of my way then back to my home to start move there was No other 5x8 trailer closer to me....You need to add a few more of these into your fleet i was flexible from tuesday to friday and there was not one available how is this possible? There are plenty of U-Haul rentals close to my home so this shouldn't have been an issue. Thank You for your time.Dominic P.
El cliente no dejó un comentario.Manuel B.
El cliente no dejó un comentario.Whitney M.
El cliente no dejó un comentario.Marcus D.
El cliente no dejó un comentario.JTALAR L.
Gary at this location was very knowledgeable and made sure the pick up and drop off was flawless. The van drove like a dream.MARGARETL T.
Very helpfulMonica S.
I ordered a utility dolly and didn't get it. So I need to be reimbursed for it.Debra D.
Gary is an excellent U-haul representative. He is very accommodating and more than happy to help you find what is going to work best for you.AHRENM E.
El cliente no dejó un comentario.CASSANDRAGRACE R.
The uhaul corporation changed my location two days before to a location an hour away without telling me. I reserved a trailer a month and a half in advance. Uhaul should have kept my reservation. The man at the new location was very nice though.JENNIFERA J.
El cliente no dejó un comentario.RICHARDE E.
Gary is the best. I've used him twice now and will continue to go back. He always let's me know my equipment is ready to go. I wish more locations were like this location. Thanks Gary!!Matthew O.
Thank you for an awesome opportunity and experience!TIMOTHYR JR M.
El cliente no dejó un comentario.SCOTTK P.
The online App did not work on my return and customer service line required a 58 minute wait time. I started my return at 9:00pm and was not complete until 10:30 pm. Other that that, the service was great!gerard O.
Some interior discoloration on the wall near the trailer door could possibly be scrubbed away..RICHARDE E.
Clean the vansTimothy C.
El cliente no dejó un comentario.Richard E.
El cliente no dejó un comentario.Sue T.
I was told, 2 days before the move, that there was no car carrier for me. I reserved it months before. I was told that None was available. After several calls, one was found over an hour away and I had to go and get it.tony N.
El cliente no dejó un comentario.Tira R.
El cliente no dejó un comentario.SCOTTDEWAIN F.
The only problem we had was being told we would have a 20ft truck which we reserved ahead of time only to have a call the day before it was not available. We were given a 15 ft truck with 6Ã-12 trailer. The gas price for both was astronomical for a cross country trip. Other then that we made it safely to our location.Debra B.
The manager is a fine and helpful gentleman.Peter and Shell W.
Wash spill off interior wall.Richard E.
El cliente no dejó un comentario.Maria C.
The location itself was fine. My overall uhaul experience was very poor and I won't be using this establishment again.LAKISHA M.
El cliente no dejó un comentario.Natalie H.
I would recommend this location simply because it is close by. But it is pretty rough and ready!STANLEYKEITH S.
El cliente no dejó un comentario.Jacey C.
Only complaint is very poor gas mileage. 15 foot truck.....under 7mpg.STEVE E.
TRUCK was a WRECK! I needed ear plugs! LOUD and windy Like the door was NOT fully Closed. Steering HORRIBLE. Shocks HORRIBLE. Drive train or something was very wrong with this truck. it made me nervous the whole time driving it. I HOPE AND WILL NEVER RENT A UHAUL AGAIN! Worst Day!Stacey M F.
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