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Ernest G.
Customer Reviews for Print Downtown
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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This location changed my vehicle reservation without notifying me. I happened to check my reservation online days after making it and noticed that I had been changed from the 9' van I requested to a pickup truck. I then had to call and change that to a 10' truck. The pickup truck would have been totally inadequate, and I would have been stuck with it had I not randomly checked. Upon picking up the 10' truck, it barely had enough gas to start. A warning on the dashboard clearly states if the truck is below 1/8 tank, it may not start. Still, the fuel was below that level and left for me to figure it out. Miraculously, I figured out how to turn off the towing feature, and the truck started. Again, I was totally on my own because I was doing mobile pickup while the U-haul store was closed. It seems inconsiderate that my vehicle was changed without me being notified and the truck was left without enough gas to function at all, but especially for a mobile reservation. So many things could have gone wrong because of that.
Takara C.Easy paperwork and a polite and professional attention from the lady at the office
EVA R.I had ordered my truck to come with a furniture dolly. There was no dolly in the truck and it made for a somewhat miserable afternoon of moving. Little details like this matter.
Daniel T.The left front wheel strap broke and the auto transport trailer was too small for the application in which we was using it for, even though the website stated that it would work.
David H.I dont appreciate the price gouging that this location practices. They could at least let me know that I needed an adapter for the tail lights. I paid just as much for an adapter as it was to renting the trailer. The adapter only cost 5 dollars anywhere else but they charged me nearly $20 there... Despicable practice and will never rent from UHAUL again.
Dien D.Great staff, Great location, Great price! The location was near the airport, which was very convenient. Ernie was quick and helpful in getting the paper work done and getting us on our way. He answered all our questions and was friendly and great to work with. The trailer was brand new and towed perfectly. I can't believe how smooth and seamless this process was. It exceeded my expectations. Very well done.
TINA D.The staff is very limited and not very helpful. I will ensure I use a large U-Haul facility next time and not a small pick up spot like this one.
Charles P.When I dropped off the truck the location did not have a key lock box so I had to call customer service. Was a sketchy house in a bad part of town and was not equipped to handle trucks
Shane D.After hours pickup with the AP was terrible. Uploading identification that I uploaded earlier....then uploading MANY pictures of damage that was not marked. Took over an hour to checkout in a very dark parking lot at 9:30pm....would NOT recommend to anyone
Derek J S.Good experience
Josh W.This location ultimately what is the farthest from my destination for in town use. I drove bye the first location near my storage unit and saw the same truck sitting there idle over the three days. When I asked I was told they were not available were they broken down? Because I didn't make any sense to me to drive from North Phoenix down to Central or southern Phoenix.
Darrell G.YOU HAVE DONE EVERYTHING EXCELLENT THANKYOU ANNA YOU ARE SO GREAT TO ME
CURTIS F.Agent stayed after hours to help me rent in person even though I was set to pick up with mobile app for the first time. I was anxious about using the app so the excellent customer service (when he didn't really have to) was much appreciated!
GREGORY ALLEN E.The team at this location was nothing short of AMAZING! Ana, thank you for your patience, for educating me and being so nice. You made this experience one to remember. ¡Gracias!
Mercedes G.location was really good ,had all information and ready for us to pick up U Haul
Guy F.Very nice folks. Super fast process.
Ben R.Anna stayed late to accommodate my flight and arrival. Much appreciated!
William E.Yes it was very good
Mugahed S.Nope
BREE O.Super great customer service, incredibly helpful and understanding. We will keep going to this location in the future - would highly recommend!
Mackenzie H.No improvement needed
Craig T.Favorite truck rental location!! Will always rent from this one! Customer service is amazing!!
Akia I.Ernie and Ana provided amazing service, they were very attentive, and helpful from the time I set my reservation to the time that I returned my equipment.
JORGE P.Nothing the office was clean, and the person checking me in and out was very kind. The van I used was very clean
Brianna M.Nada
MICHAEL S.Great service
PATRICK H.Fantastic customer service! Highly recommended for all your truck and moving needs.
Loyd H.Less verifying/confirming of my soon-to-be rental before I picked it up. I was told to confirm it after I already did confirm it. Made me slightly worried if everything was square.
JAKE R.ANNA AND STAFF WERE EXCELLENT THEY SHUD GET A RAISE AMEN 😇🙏
CURTIS F.It's di$icult to find. No singer for uhaul
Dalton S.every is and was perfect... just keep doing what your are doing...and do not screw up with over paid consultants.,,,
ERICK B.I rented at this site because I had bought something I needed a van for. I called Corporate Headquarters and some guy ended up hanging up on me because I wanted to go to where I was picking the van up. Terrible location. Impossible to get to coming from Mesa.
VICKI P.ANNA IS THE BEST HER CUSTOMER SERVICE IS 5 ....STARS I HAVE RECCOMENDED THEM TO FRIENDS !!!! 👍
CURTIS F.DO JUST WHAT U R DOING 👍🤙🙋â€â™‚ï¸🙋â€â™‚ï¸
CURTIS F.You guys are doing great at this location. Can be a bit difficult to find your way inside but the service itself was spot on!
William D.YOY WERE GREATTTTT
CURTIS F.YOUR AWESOME THANKYOU 👍👍👍😎😎😎🙋â€â™‚ï¸🙋â€â™‚ï¸🙋â€â™‚ï¸😉😉😉
CURTIS F.The owner was awesome and really understood our needs.
TAMI C.NOTHING
CURTIS F.Great customer service.
kyle W.Outstanding service I'll recommend at any time at this location thanks 1 million
JOSE ELIGIO H.Zulu were great
CURTIS F.This place is awesome!
JEFFERY G.The self -check through the app is garbage. The staff at the location were MUCH more helpful. I really appreciated their help
Elizabeth L.We Were initially told that we had a U-Haul reserved and then two weeks before we called to confirm they said they didn't have one for us in our area. We were then told we had to drive to Arizona to get it. and we had to do it because we are moving out of state to New Hampshire. We didn't like that we had to drive to Arizona to pick it up as we lived in San Diego and this was out of our way.
JOSH M.Excellent customer service
DEANNA A.I had a great experience! Excellent customer service
ROSEMARY H.The truck had dirt and animal hair inside, and the doors were locked upon my arrival. Granted, I was a few minutes late for my pickup, but I had to call the UHaul customer service number to get an employee to open the door for us.
Julia R.The customer service was excellent. They have alot of available units. The staff was very nice.
MARK H.