Customer Reviews for Postal Annex
(U-Haul Neighborhood Dealer)

283 reviews

5331 Mt View Rd   Antioch, TN 37013

(615) 717-3141

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(615) 717-3141

5331 Mt View Rd
Antioch, TN 37013

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Whoever set up my reservation from this location did not do it properly. Therefore, when I got to the site on a Sunday to check via online I was not able to do so. I had to call the U-Haul helpline and have a representative walk me through it over the phone. It took almost an hour and the movers were scheduled to be at my house already. Then, I was overcharged in the system, however I believe the representative corrected it.

Chanelle G. 
Rating:
5.0

Wonderful staff. Very friendly, knowledgeable and fast!

VIRGINIA W. 
Rating:
5.0

Customer did not leave a comment.

Rachel P. 
Rating:
5.0

Customer did not leave a comment.

MURRAY H. 
Rating:
5.0

Customer did not leave a comment.

kathleen D. 
Rating:
5.0

No improvement needed! We were treated very well at pickup.

Margaret S. 
Rating:
5.0

Customer did not leave a comment.

RUBEN V. 
Rating:
5.0

Same as before, FIX THE TRUCK.

RHONDA J. 
Rating:
5.0

I was very happy with the equipment and price , thank you u haul

JOHN C. 
Rating:
5.0

This location just needs better signage. It was a little hard to find. But staff was awesome!

EDWARD E. 
Rating:
5.0

Customer did not leave a comment.

MASTER R. 
Rating:
5.0

I had no problems with your process.

CASSANDRA C. 
Rating:
5.0

It's a little tough navigating a 26ft to this location. Would also be nice if had extended hours. 10-4 is tough to make

AUSTIN T. 
Rating:
5.0

I had a wonderful customer experience. A+ service was received at this location.

Henry S. 
Rating:
5.0

Nothing the guys that work at this location are amazing and they were a life saver that day. I'm an so impressed with their customer service and their willingness to help me out in a desperate situation.

MATTHEW B. 
Rating:
5.0

The process was smooth and the guys were friendly and helpful.

JOHANNA D. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
5.0

Customer did not leave a comment.

PETER K. 
Rating:
5.0

Customer did not leave a comment.

KYLIE N. 
Rating:
4.0

Customer did not leave a comment.

Carolyn S. 
Rating:
1.0

Was supposed to be ready for pickup at 7am, was not ready until after 10am. Paid movers for a wasted 3 hours and was not given a discount for the guaranteed time not being honored.

DAVID H. 
Rating:
1.0

The location has very poor signage, and the booking did not specify the name of the business which housed the rental office, as wellas a FedEx and UPS shipping station. Would you look for a U-Haul is a business called Postal Annex, with no vehicles visible (they were visible behind the strip mall, but there was no marked entrance from the back. I drove around the shopping center 3 times, before calling to find out where to go. One agent handling 6 customers in line: one faxing overseas, 1 UHaul pickup, 1 verifying change in reservation, me, and a couple with 2 pa ckages to ship.

LIESAJO J. 
Rating:
5.0

Customer did not leave a comment.

ANDRES C. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
3.0

Customer did not leave a comment.

ANALEE M. 
Rating:
5.0

Customer did not leave a comment.

LINDA W. 
Rating:
5.0

Customer did not leave a comment.

Hulet T. 
Rating:
4.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

The staff is always personable. I've always relied on this location for a moving vehicle and will continue to go to them in the future.

KATHERINE M. 
Rating:
5.0

After my experience with the South Portland store, I was taken aback my the friendliness of the store at Postal Annex on Mt. View Rd. Exceptionally friendly fellow behind the counter.When I mentioned that the South Portland office was supposed to take off the hand truck from my invoice because they hadn't added it to my pickup, he said that it was still on the invoice and he would take it off! Much better service!! I highly recommend this office for local folks in the Antioch area.

Samuel B. 
Rating:
5.0

Nothing, everything is as it should be👍🏽☺️

SHARON C. 
Rating:
5.0

Customer did not leave a comment.

DORIS D. 
Rating:
4.0

Inclosed trailer was leaking Water got to some content

Attila K. 
Rating:
5.0

Customer did not leave a comment.

SHAUNIKA L. 
Rating:
2.0

Online my total price was 260 but then when I arrived to pick up my uhaul I was Charged 351

WILLIAM G. 
Rating:
5.0

Excellent and thoughtful employees; they let me know expectations ahead of time.

ASHENAFI D. 
Rating:
5.0

Customer did not leave a comment.

Cedric T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Great service. Thanks

SIZAR S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
1.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
5.0

This was the easiest process and I would recommend this location to anyone!!

Jessica E. 
Rating:
3.0

Parking is in front of shopping center and truck drop off is in the back. There are no entrance or exits in between. If you are dropping off after hours you will either need a ride or you will have to walk completely around the shopping center to get back to your vehicle.

DANIELLE L. 
Rating:
4.0

Customer did not leave a comment.

MARGARET B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Fair better experience than my last with Uhaul! I recommend this location to any wine.

TIFFANY M. 
Rating:
5.0

The two gentlemen at the service counter were very kind and personable. Excellent customer service. The vehicle had a weird smell but minor!!!

VIRENKUMAR P. 
Rating:
3.0

I rented 20 ft truck and given 10x10 storage. The storage didn't match my needs. Everything else was fine.

Beatriz F. 
Rating:
4.0

Customer did not leave a comment.

DAWNA M. 
Rating:
3.0

I would recommend this spot for its other services but my truck was raggedy, no ac on a 90 degree day, and a slipping transmission.

DONELL C. 
Rating:
5.0

Customer did not leave a comment.

CARDOVA S. 
Rating:
5.0

Very friendly and professional! I will most definitely return here for my Uhaul needs! Top notch service.

WINDY C. 
Rating:
5.0

James Blackwell is amazing. I had a few issues getting the truck back in time. He worked with me on it. I appreciate his help very much.

TRACIE M. 
Rating:
5.0

Customer did not leave a comment.

WHITNEY E. 
Rating:
4.0

One of the tires needed air in it. The good thing about it is, the uhaul employee told us about it. He also offered to upgrade the vehicle, for the same cost. We declined the offer, because we needed that size truck. Other than that, we had a good experience.

MARY C. 
Rating:
3.0

Customer did not leave a comment.

BUFORD C. 
Rating:
5.0

The employee is kind and helpful.

SHAWNA P. 
Rating:
5.0

the customer service at this location was great. everything was quick, easy, and the agents was very helpful.

KANDREA B. 
Rating:
5.0

Customer did not leave a comment.

MARIA I. 
Rating:
5.0

Customer did not leave a comment.

DMAREO M. 
Rating:
5.0

Customer did not leave a comment.

NEVA K. 
Rating:
5.0

Mgr at store super awesome!

JAMES A. 
Rating:
4.0

Uhaul provide trucks, but not the location desired for pick up. Uhaul should state that upfront.

Stephanie R. 
Rating:
5.0

The entire process was perfect. The mobile setup and pick up was flawless and I would absolutely use it again. I honestly am unable to find areas of improvement when the whole process is very well thought out.

Antoine B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY N. 
Rating:
2.0

The back of the building smelled like hot garbage. The truck was not swept ... yet i have still pay a 25.00 fee. the interior was not clean. the dash had visible dust and debris on it. And there was even a cigarette ash in the cup holder. The steering wheel was is gross and uncomfortable because it is a foam/plastic wheel that is beyond peeling. Also down by the drivers left foot there were some wires just hanging out. I had to push that back into place. This truck needs some serious touching up.

Chris D. 
Rating:
5.0

Great quick check out

BOSTON H. 
Rating:
3.0

Customer did not leave a comment.

Arthur S. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
4.0

Customer did not leave a comment.

Mohammed S. 
Rating:
4.0

Customer did not leave a comment.

TANGRA BERNABA-I C. 
Rating:
3.0

The vehicle was very clean, and the customer service was good, but the back doors of the van were damaged so that they didn't latch properly. Even when they were locked, the door open indicator was on. The doors were only closed by the lock. I think any smack by cargo or from the outside would have caused both doors to open and the cargo to fall out.

TANNA M. 
Rating:
5.0

My reservation was for Lavergne, TN and I was told I had to drive to Nashville to pick up a van. This cost me extra mileage, gas and valuable time when I wasn't anticipating a change of pickup location. Driving in Nashville in rush hour traffic morning and evening to get this rental van was what I was trying to avoid. Plus paying the extra mileage and losing over an hour moving time. Neither location Lavergne or Antioch TN could compensate me for the costly mess up on UHauls part. Antioch managers was very nice and professional. The location is not convenient for me. I did receive an email from Uhaul the day before the move with a pick up location that did not match my reservation location. Uhaul had phone and computer issues in June 21st and I was unable to reach a customer service rep. I would expect a phone call for a location change 24 hours before pick up and Uhaul to try to accommodate me with different equipment, transfer from another location. It was an awful experience and terrible customer service at Lavergne.

MELISSA P. 
Rating:
5.0

Excellent customer service, quick, easy rental

Jason E. 
Rating:
2.0

How about some wheel chocks for when a person drops a trailer. Instead of trying to chock the wheels with a rock or pc of brick. Also maybe have some supplies for your hitch & so forth. Ive rented @ Uhaul in IL & they are much better overall than Tenn. Staff was great But not a great store.

STEVEN G. 
Rating:
5.0

Great experience. I was in and out no waiting

DERICK M. 
Rating:
5.0

Customer did not leave a comment.

Marquiesha H. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

KARIN M. 
Rating:
5.0

Customer did not leave a comment.

Jackesia B. 
Rating:
5.0

Customer did not leave a comment.

Lahonza W. 
Rating:
5.0

Customer did not leave a comment.

SHANTA L. 
Rating:
5.0

No improvements as store is awesome for rentals!!!

ROBERT C. 
Rating:
5.0

Great customer service. Gave me a better option than I originally planned. Will be returning. Thanks

MISHAUNDA F. 
Rating:
5.0

I would like this location to get more dollies. Thanks

DEBORAH R. 
Rating:
4.0

Customer did not leave a comment.

BRENDA J. 
Rating:
2.0

The service tire monitor system came on while I was driving. It needed to be cleaned out before I used it. I forgot to take pictures because it was dirty. When I first rented it out the guy just handed me the keys we didn't go over the way the car looked before I got in it. When I returned the car after filling the gas tank back up I handed the keys back to the guy. He said I was good without looking at the vehicle. I don't think these people are doing their jobs correctly.

CHRISTY M. 
Rating:
4.0

Returning customers should have a discounted price to keep us coming back.

ERWIN G. 
Rating:
2.0

I didn't like the salesman's attitude. And I was charged for miles I didn't use.

DEANTE C. 
Rating:
2.0

Staff was excellent

DARYLSHEPHERD C. 
Rating:
1.0

Im sure if not I hope that you know and take this seriously. This is a high crime location. Please check the crime stats or contact this locations police precinct for details. The staff there in a way reflects the locations personality. Perhaps the staff if stressed from that communities experiences. I feel future customers need to be made aware that this location does not reflect all U Haul outlets before considering this location for a family to rent from. I truly regret but feel its my responsibility to report this in writing to prevent and protect customers from any harm or otherwise insult to U-Haul customers from this location.

Monty H. 
Rating:
5.0

EXCELLENT CUSTOMER SERVICE I LOVE ALL THE EMPLOYEES,MANAGER THERE THEY ARE WONDERFUL AND VERY FRIENDLY

Amy U. 
Rating:
5.0

Customer did not leave a comment.

madeline B. 
Rating:
5.0

Customer did not leave a comment.

LORIE S. 
Rating:
5.0

The older guy working was very sweet & understanding. 10/10

RICARA H. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
4.0

Customer did not leave a comment.

SEJLA J. 
Rating:
2.0

Put the key drop box on the same side of the mall as the vehicle drop off location. It is a long walk and there is no sidewalk along the road behind the mall. Also UHaul would not accept a passport or drivers license as a form of ID. I was forced to use two references that were called by phone and was lucky that two were available that early in the morning.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

CARLA T. 
No reviews have been submitted for this location.

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