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STEPHEN K
Customer Reviews for Postal Annex # 6
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck overall was okay. Interior of vehicle was dirty. Interior looks well worn for a vehicle with only 16,000 plus miles.
Shirley SClaudia on palm ave san diego prvided outstanding customer service
MIGUEL VPut gas in the uhaul after only going 16 miles and they charged me for 2 gallons of gas
Diana cI was pleasantly surprised with my whole experience. From when I walked in, and promptly and greeted, to the point I dropped it back off. I wish I could personally thank the person who assisted me both at the start of the day and the end, she was fantastic, not just answering my questions, but making the whole rental process super comfortable! My moving helped also commented on how clean and well maintained the truck was.
Joseph GGood Service
Luigi A👍
CHRISTOFER SThese people running this location are great Very helpful and curious. I highly recommend. This is my 2nd time using them and will again when needed.
Timothy SVery helpful and courteous associates
ERNESTO LExcellent customer service and the truck was in good condition.. Excellent experience.
Juan SThe workers there do everything but help the customer. It’s very unorganized in there.
Sean LKeep up the amazing work guys
Jose NDon't trust uhaul they over charge
NORA MEverything is ok
Edwardo CPre-registered online - it was quick and easy once I got there. Staff was knowledgeable and very nice.
Gerard QAll the Stafff at this location is very nice. Especially Claudia.
India WJust don’t particularly like uhual over all wasn’t the location or the people they were nice. I don’t understand why I should pay before and after for the little bitty truck and put gas ? It’s crazy. The process on the phone was not good either. Kept not working and restarting. Just wish it could be better.
Sammarie BThe receipt I was given was zeroed out. there wasn't any itemization. The clerk said it was the amount we were charged the day before. There was a quote, but no charge.
Roberto SThey were very friendly at this location. Check in was very fast. I hope to rent from this location again
Adrian LNothing
NATHANIEL HTry having some dollys in the location are tell you that no equipment is available for you at this location before you get there.
Larry PThe people was very friendly, attentive and easy-going. Usually I rent u-hauls online and then just pick them up at the location, but this time I had to do eveything from scratch at the location and they were knowledgeable and precise. Strongly recommend them!
Ignacio YGreat customer services
Curtis WRude customer service & we pre rented a dolly and they where out of dollys soo yeah super inconvenient.
Jesse BNEVER USE THEM!!!! I was charged a late fee because the store was closed when I returned it, even though I returned the uhaul an hour earlier than I needed to. UHaul still hasn't refunded my money so I am forced to work with my bank to get the fraudulent charges resolved.
Matthew VTruck is in desperate need of maintenance. I’m sure the misfire and oil leak isn’t going to help fuel consumption we are putting back into the truck. Ashtray still had someone’s ashes in there that made the truck smell pretty bad and it was dirty inside like it hasn’t been cleaned for some time
Coby FGreat customer service
Melvin OThe person handling the paperwork was excellent. She was very helpful professional and courteous. She was great!
scott eNo big deal that the truck was very dirty outside but the drivers cabin was sticky and extreme nasty body odor. Customer service was excellent.
Marco BAlways great, friendly, professional service from Claudia and her team. Best I've experienced from any UHaul location!
Jon PNothing. The staff at Postal Annex is always friendly and efficient when I rent from them.
DEREK ALots of sand in cab
edward nThe pickup and dropoff was convenient and expertly handled by the staff.
Tony dNothing. Great customer service.
Mack WNothing
Derek AMake sure that when a customer mentioned the equipment condition such as a flat tire / low air tire go check it or ask your agent to go put air in it. Otherwise the customer will end up on the road side meeting assistance due to a blown tire. Then your district manager will show up on the road, while you're waiting for a tow truck.
Leonor CClaudia and her coworker were so pleasant and very professional. Thank you for being positive and awesome!!
CLAUDIA P. Great customer service. Thank you I would recommend your services to my friends.
MARIA NI was disappointed due to the reservations I had. I scheduled it with a person on the phone and requested it to be at a closer location. So when I went to pick it up it wasn't the right spot and had to pay $100 more than I wanted.
Debra TStaff was great, and worked hard to process my rental.
Adam AU-Haul changed the location on us after we had arrived at the initial location. We were supposed to have contactless key delivery which didn't happen. It took ALMOST AN HOUR to take all the pics and get all the info uploaded in order to get the key. We were late picking up furniture b/c of this. The app asked for a PASSPORT!! Who carries a passport with them. We were lucky in that my husband had his passport card with him. We should've been notified that this was required. What a mess!
BRIAN KGreat people along with great customer service
vance vLocation did great, but they had to make an exception because they generally don't accept one-way returns. Why did Uhaul send me to a place that had to make an exception to let me dropoff?
Adam AOnly issue was that truck was dirty. There was a lot of dog hair all over seat and floor.
Sara SYeah, so the lady who helped me out at this location was fantastic.
JEREMY CI was told that the tank was full but it was not (I drove 22 miles and had to put 5+ gallons to fill the tank). Windshield was filthy. The desk clerk was just terrific!
pierre tMake sure your uhaul is running properly. I had to have your truck towed from my driveway because it wouldn’t start after calling roadside assistance 2 different times. Then had to get another uhaul the next day and now I have two pending uhaul contracts. So basically I have paid double for this truck. I will not be using uhaul again.
Richard VThe girl who helped us at the postal annex was fantastic!
SARA HThe app needs fixing. Specifically when taking/uploading photos of the rental's condition. It will fail to upload.
JAYSON LNo comente
JESUS Anot a thing, all went smoothly !!!
KEVIN BThey charged us a completely different amount than what was told at pickup, when we received the truck we were put back an hour on moving because the lock didn't work and would not open, and when we finally started to get to moving, the dolly and moving pads weren't even in the back of the uhaul.
JESSICA EThis site seems to b we a drop site only (?). Staff were efficient. We use this location for other services. It is a Postal Annex. Quickly received email check in receipt.
CARMEN WI asked for a receipt, the clerk could not give it. Said computer down.
RAMON PI was told upon reservation that the Uhaul is to be returned by 5pm next business day and upon pick up the employee tells it has to be returned by noon. Not even a 24hr service as it’s supposed to be. Worst experience.
DAGOBERTO MThey definitely need to take a class or two on customer service, the woman who seemed to be the manager in the store was angrily going off on one of her workers. Felt bad for him because he had been helping me out and did nothing wrong. It seems to be a very chaotic store in general.
Fernando CExcelent service
Eduardo Rwas sent to this location after expecting to pick up at another location. service was friendly and efficient and the truck got the job done
CYNTHIA CStaff at this Postal Annex location was very personable and accommodating.
Michael MEverything went very smooth. Vehicle was ready to go staff were friendly and had paperwork ready for my scheduled pickup time.
Ron S