Customer Reviews for Piney Grove Mini Mart
(U-Haul Neighborhood Dealer)

954 reviews

2201 Piney Grove Wilbon Rd   Holly Springs, NC 27540

(919) 586-8114

Office Hours

  • Monday - Friday:
    8 am - 1 pm / 3 pm - 6 pm
  • Saturday:
    8 am–5 pm
  • Sunday:
    9 am–4 pm

Services at this Location:

Contact Us

(919) 586-8114

2201 Piney Grove Wilbon Rd
Holly Springs, NC 27540

Services at this Location:

Office Hours

  • Monday - Friday:
    8 am - 1 pm / 3 pm - 6 pm
  • Saturday:
    8 am–5 pm
  • Sunday:
    9 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Lokesh Balajee 
Rating:
1.0

The employee wouldn't rent me the vehicle I wanted, saying it was taken, yet it was still there when I returned a couple hours later. Due to this, the job I was doing ended up being more difficult, and a lot more time & money. I couldn't use the original location I needed, due to having a box truck. He literally cost be an extra $35. He was not friendly and had no care of the extra stress, time & money he cost me. I've never been treated this way at other uhaul locations. Would never recommend this location!!! If I could give 0 stars, I would.

JULIE HARMON 
Rating:
5.0

Customer did not leave a comment.

Stan Valentine 
Rating:
3.0

The first time I rented from this location, he decided to just add Safe Move coverage and I did not notice until my final bill was emailed to me. The second time around he tried the same thing again and when I asked him why he felt to change my order and charge my CC even before I got there, his reply was ( you were on your way and I did not change the bill). I had to find the email showing the detailed charges and prove to him he was lying, with a dumb look on his face he had to admit his wrongdoing and fix it. The truck started to shake when you drove over 10 MPH and was not clean, due to a time crunch I just went for it and pushed through, at this location you have to lift and connect your trailer by yourself and pull up your own trucks and later on park them back in the field (he is trying to run a convenience store and Uhaul with not sufficient manpower)

Stephen Dewitt 
Rating:
5.0

Customer did not leave a comment.

Christopher Simpson 
Rating:
5.0

The location is perfect for Fuquay or Holly Springs. The truck was well maintained. Pick up was very easy and fast. Bryan the Associate that helped me, was excellent!! Friendly, fast, and just so down to earth. That’s hard to find these days.

Chandra Huff 
Rating:
5.0

Customer did not leave a comment.

Heidi Kerns 
Rating:
4.0

Customer did not leave a comment.

Rakesh Gupta 
Rating:
2.0

Customer did not leave a comment.

Arthur Giguere 
Rating:
5.0

Customer did not leave a comment.

Amelia Crawford 
Rating:
5.0

Best uhaul service out there!

William Wightman 
Rating:
4.0

More clarity on on pricing would be appreciated.

edward lucas 
Rating:
5.0

Customer did not leave a comment.

ARPIT PATEL 
Rating:
5.0

Customer did not leave a comment.

Mike Jarmon 
Rating:
5.0

They were great communicators and everything went very smoothly.

Julie Brown 
Rating:
4.0

I was charged $1.09 per mile instead of the standard $.89 because it was a Saturday. This was not pointed out to me, and although I had 93 miles of travel, $169 is a whole Lotta money for a days rental in my opinion. I was not happy about this

Roger Nisbet 
Rating:
5.0

I liked that there was plenty of room to park the rental truck.

Dennis Heidenfeldt 
Rating:
5.0

Seat cushions. Seriously, it was a 6 day trip across country and my wife and I felt very safe regarding the equipment all due to the way it started with Jose in Reno.

timothy wood 
Rating:
3.0

Customer did not leave a comment.

Mark Wilhelm 
Rating:
5.0

Customer service was great.

jason goins 
Rating:
5.0

This location saved me but the first location 105 Dickens rd in Fuquay Varina should not be aloud to carry or represent U-Haul a complete failure. Not only did they have the trucks mislabeled for headquarters to not show 24/7 but the manager couldn’t be reached even by headquarters!! I should be free in charges after being 3 hours behind schedule…. Oh and the man here at location 2201 said this happens all the time especially on weekends and he gets all the turnovers lol somebody do something about that it’s totally unprofessional

Ben Andrews 
Rating:
5.0

Always good guy to work with.

Jason Buehring 
Rating:
5.0

Experience was great and location staff was excellent.

jason goins 
Rating:
1.0

Take away their franchise and close this location. The person on duty was rude, arrogant and unprofessional. Refused to accept my return of a 5x8 trailer, saying his lot was full when there were clearly several open spaces. Never stopped looking at his phone long enough to have a real conversation. Forced me to go to a different location where the service was almost as bad. Will never be back.

Eric Kincaid 
Rating:
5.0

Update you app. Its terrible.

Wendy Huber 
Rating:
5.0

Customer did not leave a comment.

Winston Rodriguez 
Rating:
5.0

Customer did not leave a comment.

James Tyre 
Rating:
1.0

Customer did not leave a comment.

Brian Henderson 
Rating:
5.0

Great Customer Service

Georgia Neivel 
Rating:
3.0

The turn in place was a convenience store. Personnel was cold and indifferent.

larry phillips 
Rating:
3.0

Customer did not leave a comment.

Jeanette Dodge 
Rating:
5.0

Everything was perfect, the guy was friendly, truck ran fine. Thank you!

Kfir Yair 
Rating:
4.0

Location was great. Staff was great. Uhaul website is abysmal. Changed the pickup location, didn't transfer order correctly to the location and generally didn't get anything right. Why have a website at all when you can't get anything correct? Uhaul is bailed out by the staff working this pickup locations. I would not recommend uhaul.com to anyone.

Richard Rash 
Rating:
1.0

Truck was dirty with stains. Had a 0 % on oil life. I’ve rented from U-Haul many times, I will never rent one again from such a rude man.

Kyra Cribb 
Rating:
5.0

I have rent from several different locations and from this particular location multiple times and I can say the operator at this location has always made it an easy transaction and has actually made the reservation for me on several occasions. They always call me an hour before my rental to verify that I am still coming. Great service

James Cannata 
Rating:
5.0

na

Michael Sloan 
Rating:
3.0

It's a was to much money. Started around 1.00 pm and came back to drop off location around 4:12pm and was charged around $69.00 or more.

Rena Coleman 
Rating:
4.0

Customer did not leave a comment.

william dunton 
Rating:
5.0

Customer did not leave a comment.

ADAM THOMPSON 
Rating:
5.0

Customer did not leave a comment.

Suneeth Tullimalla 
Rating:
5.0

Customer did not leave a comment.

David Shore 
Rating:
2.0

After reviewing my final bill, I noticed the operator of the location decided to add the safe mover insurance to my rental even though I declined it online. And then the 6 x 12 trailers are heavy to lift up and place on the ball. Definitely will not be recommending.

Stephen Dewitt 
Rating:
5.0

Customer did not leave a comment.

KENNETH CAPULLI 
Rating:
5.0

Always a great experience at this UHal rental place.

Audrey Kern 
Rating:
4.0

Customer did not leave a comment.

Thomas Olsen 
Rating:
5.0

Awesome service, quick to provide rental and truck was clean and easy to access which made move less stressful.

David Zuniga 
Rating:
3.0

Great customer service when you first pick up. However did not receive everything I paid for but overall definitely recommend for quick and easy moving process.

Shaun McNeill 
Rating:
2.0

Although this location had the equipment I needed, there was no one there that was willing to help me with my rental. I had to repeatedly ask for help, but they said they could not help. I have rented at other locations with the same set up (part of another business) and never been refused help to understand the equipment.

Laurie Torres 
Rating:
5.0

Customer did not leave a comment.

Holt Watts 
Rating:
5.0

Excellent job

RAYMUNDO RODRIGUEZ 
Rating:
2.0

Usual was filthy and covered in dirt. The bag of the truck smelled like rotting wood. And the constant attempts to get me to spend more money are absurd. Lastly the approval process when picking up a U-Haul took forever. Screening should be done before pick up.

Domenic Tringali 
Rating:
3.0

Counter person said he would check truck later, damages or gas levels, receipt sent. The end.

Susan german 
Rating:
3.0

The customer service unprofessional if I may say, I believe it was the owner of the location. He has a horrible attitude and so disrespectful.

Demario Rawlings 
Rating:
1.0

The gentlemen who took care of me after I returned U-Haul charged me 4 gallons of gas surcharge, when I returned the truck with the same amount of gas I borrowed it with. Not to mention I only put 17 miles on it the whole trip, and they charged me for 4 gallons, as if I burned through 4 gallons going 17 miles.. I want a refund for the gas surcharge.

Noah Latta 
Rating:
5.0

Customer did not leave a comment.

Caroline Webb 
Rating:
5.0

Customer did not leave a comment.

Sara Dietrich 
Rating:
5.0

I have been a customer at this location for many year. There is a reason for that. Always helpful, gets me setup and on the road in a timely manner. Will continue to go to this location for years to come.

Stan Valentine 
Rating:
5.0

Customer did not leave a comment.

frank ceci 
Rating:
5.0

Convenient place to grab a trailer last minute. I've rented a couple times from them recently and the staff has always been friendly and easy to work with!

Daniel Daugherty 
Rating:
5.0

Customer did not leave a comment.

JOHN LOWE 
Rating:
4.0

Customer did not leave a comment.

Terilyn Rivera 
Rating:
5.0

Customer did not leave a comment.

Greg Mills 
Rating:
3.0

When I booked the rental I was quoted $42. When I went to get rental I had to pay double. Was not happy at all. The worker himself was great yet uhaul is very misleading. Will not recommend uhaul to anyone. Again the worker was awesome. Location was convenient pickup truck clean. Pricing very miss leading booked online.

Anita Spence 
Rating:
5.0

Customer did not leave a comment.

Rebecca Holmes 
Rating:
4.0

Customer did not leave a comment.

Jacqueline Menzel 
Rating:
4.0

Customer did not leave a comment.

SHAWN FOLTZ 
Rating:
2.0

The one person working there told me to unhitch the car carrier from the U-Haul truck and park both in spots he pointed out. When I suggested he do that, he told me to go somewhere else. Really?

JEFFREY SWETT 
Rating:
5.0

Customer did not leave a comment.

Clifford Deming 
Rating:
5.0

Customer did not leave a comment.

Samanth Eucker 
Rating:
4.0

Tire was low and had to add air. I was told uhaul maintenance team knew of issue however had not fixed it yet. Easy to get in and out of store

Erskin Brothers 
Rating:
4.0

They charge me for 165$ for blankets that i never received on the uhaul location where i rented the truck

Juan Carlos Perez 
Rating:
5.0

Customer did not leave a comment.

Charles Johnson 
Rating:
4.0

Customer did not leave a comment.

Ivorie Diomande 
Rating:
3.0

Would not let me return for refund unused new boxes. Otherwise good experience

dan ridley 
Rating:
3.0

Keep the truck clean.

GHOLAMREZA FETANAT 
Rating:
5.0

Change your policy about putting a cap on how many days you can rent when you do it online because that caused alot of trouble I just thought no one had one available for more days, then I had to call uhaul, so ended up renting from. A place further away

DOUG FARR 
Rating:
5.0

Local place that was quick, easy and nice people working that were helpful.

Shayne Yorton 
Rating:
1.0

Make sure you don't deliberately attempt to defraud and overcharge the customer.

jim brown 
Rating:
5.0

Great customer service

Michael Mitchell 
Rating:
5.0

Customer did not leave a comment.

Sonya Whiteside 
Rating:
4.0

Customer did not leave a comment.

Liliana Allen 
Rating:
5.0

This was a flawless rental..

Sean Harrison 
Rating:
3.0

At night do no personnel. Would recommend

GREGG STENGEL 
Rating:
5.0

Great service

Ivan Pineiro 
Rating:
5.0

Customer did not leave a comment.

Brenda MURPHY 
Rating:
2.0

After doing all check-in and payment on line to speed up picking up trailer - VERY slow - store operators said UHAUL computer system was down. Took 4 times as long as it should have. Trailer worked OK on the road, but looked like it was coming apart. Peeling decals, metal piece missing on the front etc. Checking in after use, owner said he was" too busy because he had another customer", and was sarcastic. Poor customer interaction and service.

Gary Creasey 
Rating:
1.0

Cargo van was not cleaned, lots of dog hair was on the seats. There is an issue with the driver side door, wind and noise entering into the van through the door and shaking the van on the highways. I called roadside assistance but received no help. The guy at the location intentionally entered incorrect return time and charged me for an extra day.

Pradeep Kumar Gadeela 
Rating:
5.0

Customer did not leave a comment.

ANTHONY ROSE 
Rating:
3.0

It’s actually a lot more expensive than I realized. Equipment was serviceable, but not necessarily clean. The environment fee is questionable and not appreciated, it’s basically like another hidden tax.

Timothy Merritt 
Rating:
5.0

Customer did not leave a comment.

VINCENT WHEELER 
Rating:
5.0

Customer did not leave a comment.

Richard Mullins 
Rating:
5.0

All around great experience

Steven Harris 
Rating:
5.0

Customer did not leave a comment.

Brandon Huckaby 
Rating:
5.0

Customer did not leave a comment.

James Cannata 
Rating:
5.0

Very smooth service. Quick in, quick out Would highly recommend this facility.

Mohammed Z Nasser 
Rating:
5.0

Customer did not leave a comment.

CECIL LYTE 
Rating:
3.0

Just wipe dust off dashboard…My son sneezed the entire ride!😂

monique whitaker 
Rating:
3.0

I returned the vehicle when the shop was open, told the attendant where it was parked. It did not get checked in within 24 hours. I asked multiple times if he needed anything more from me. The owner called back and said, it wasn't checked in because there blankets and dolly were still in the back. I thought that was only if turning in after hours and the attendant never mentioned that. Somewhat frustrating, but got resolved.

Barbara Johnson 
Rating:
5.0

Customer did not leave a comment.

Thomas Williams 
Rating:
5.0

Everything went very smoothly, great customer service. They covered all my questions before I even asked!

Anthony Brammer 
No reviews have been submitted for this location.

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